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CoinZoom
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CoinZoom Complaints 5

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CoinZoom I moved my EOS wallet from Exodus to Coinzoom, expecting an instant transfer

I moved my EOS wallet from Exodus to Coinzoom, expecting an instant transfer. However, it has been over 2 weeks and I still haven't received the deposited EOS in my account. I've tried reaching out to customer support multiple times, but all my efforts have been in vain. I've created several tickets, but Coinzoom has not responded within the promised 24-hour timeframe. Additionally, I was informed that I would receive a 10% discount on brokerage fees based on my investment level tier. Despite purchasing coins and depositing the required amount, I have yet to receive the promised one percentage discount.

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CoinZoom On January 19th, I invested in Coinzoom to purchase some Bitcoins

On January 19th, I invested in Coinzoom to purchase some Bitcoins. I wanted to make a transaction and send it to a loved one. However, I was surprised to find out that I had to wait almost a month for any transactions to go through. Nowhere did they mention that they would hold my money for such a long time. Frustrated, I reached out to their customer service representative, who informed me that I couldn't get my money back until the designated time had passed. Determined to resolve this issue, I decided to file a dispute with my bank (PNC) in order to get my money refunded. Unfortunately, CoinZoom has not been responsive to any of the attempts made by my bank to secure a refund. To make matters worse, they have even blocked my account. Desperate for a solution, I contacted another representative, who informed me that I would have to wait until the dispute was cleared to get my money back. My bank has informed me that it could take up to 6 months for the dispute to be settled, and there is still a chance that I may not receive my money back.

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CoinZoom I'm having trouble signing into the website

I'm having trouble signing into the website. I can't create a support account either. I can't trade gyen or neo, and I can't send my usdc to an external account. Support sent me a message with suggestions, but nothing works. The app code and website code are bad, causing these problems. I can't even access the support ticket. I followed the steps to create a support account, but I keep getting an error during Captcha verification. It's just a checkbox that says "I am not a robot," and even though I check it, I still can't pass the error or register. I want my invested money returned. I don't want to do business with such a poor website and app where I can't even complete simple transactions. These guys should have tested their IT before going live.

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Is CoinZoom Legit?

CoinZoom earns a trustworthiness rating of 70%

Generally safe, but check closely before sharing details.

Our conclusion: CoinZoom's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

We found clear and detailed contact information for CoinZoom. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Coinzoom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coinzoom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Coinzoom.com you are considering visiting, which is associated with CoinZoom, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

CoinZoom website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to CoinZoom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • CoinZoom offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
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CoinZoom The CoinZoom app claims to be a crypto purchasing app

The CoinZoom app claims to be a crypto purchasing app. So, I entered my info for the KYC requirements and social, all that stuff. But once I got into the app, it didn't work well at all. I didn't put any money in because their 2-factor authentication doesn't work. They want you to do a Zoom meeting just to get a QR code to secure your account. I don't have a Zoom account and I don't want to download one. That's not what other apps do. They just give you a keypass and QR code for your authenticator app. The support is also hard to reach and they won't delete accounts. I don't want to use this account and I asked them to delete it because without 2-factor authentication, I don't think my finances would be safe. But they won't delete my info. I have the right to have my social security number, ID, and info deleted from their database since I don't want to use their platform anyway. I need help because they think I'm joking, but I'm not. I want my info forcefully deleted from their database!

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CoinZoom I made an account with CoinZoom on April 5th

I made an account with CoinZoom on April 5th. I didn't do the verification thing because I didn't know what it meant, so I just kept using their service. I moved my crypto into my USDT wallet and moved it out a bunch of times. Then one day, my account got frozen and it said I had to register. So, I looked into it and did the registration thing by uploading my Driver's License. But it didn't work. The next day, I tried my passport, but that didn't work either. So now, I got $179.95 USD stuck in their account for more than 2 days. I opened a help ticket that day, but it took them 2 days to get back to me. Finally, they replied and said they need proof of where I live. I uploaded my lease agreement, but it's been 2 days and I haven't heard anything. It's been 5 days now and my money is still stuck in their account. I want them to give me my money back and let me move it to the wallet I have in my account. They don't even have a phone number for customer support and it takes them days to respond. This is not okay and it's not professional.

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Millie-mill
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Aug 28, 2023 6:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scam. Be aware, I've been on this site for like a year, you know? It's all set up to make you lose. Don't even think about depositing your hard-earned cash on this sketchy site. Trust me on this one, even though I was able to get it back after I reached out to verterplex. tech, I was able to get it all back.

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About CoinZoom

Screenshot CoinZoom
CoinZoom is a leading cryptocurrency exchange and digital asset trading platform that offers a wide range of services to both individual and institutional investors. With a user-friendly interface and robust features, CoinZoom provides a seamless and secure platform for buying, selling, and trading various cryptocurrencies.

One of the key strengths of CoinZoom is its commitment to security. The platform utilizes advanced security measures, including multi-factor authentication, encryption, and cold storage, to ensure the safety of users' funds and personal information. This focus on security has earned CoinZoom a reputation as a trustworthy and reliable platform in the cryptocurrency industry.

CoinZoom also stands out for its extensive range of supported cryptocurrencies. Users can trade popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Litecoin (LTC), as well as a wide selection of altcoins. This diverse offering allows investors to access a variety of investment opportunities and diversify their portfolios.

In addition to its trading services, CoinZoom offers a range of other features to enhance the user experience. The platform provides a digital wallet for storing and managing cryptocurrencies, making it convenient for users to access their funds at any time. CoinZoom also offers a prepaid Visa card that allows users to spend their cryptocurrencies at any merchant that accepts Visa, bridging the gap between digital assets and traditional fiat currencies.

Furthermore, CoinZoom provides a powerful trading engine that enables users to execute trades quickly and efficiently. The platform offers advanced trading tools, including real-time market data, charting capabilities, and order types, empowering users to make informed trading decisions. Additionally, CoinZoom offers competitive trading fees, ensuring that users can maximize their returns without incurring excessive costs.

CoinZoom's commitment to compliance is another notable aspect of the platform. The company is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) in the United States, demonstrating its adherence to regulatory standards. This compliance-focused approach instills confidence in users and ensures that CoinZoom operates within the legal framework of the jurisdictions it operates in.

Overall, CoinZoom is a comprehensive cryptocurrency exchange and trading platform that offers a secure, user-friendly, and feature-rich experience. With its commitment to security, extensive range of supported cryptocurrencies, additional features like digital wallets and prepaid Visa cards, powerful trading engine, and compliance with regulatory standards, CoinZoom is well-positioned to meet the needs of both individual and institutional investors in the rapidly evolving cryptocurrency market.

Overview of CoinZoom complaint handling

CoinZoom reviews first appeared on Complaints Board on Jun 25, 2023. The latest review I moved my EOS wallet from Exodus to Coinzoom, expecting an instant transfer was posted on Jul 4, 2023. CoinZoom has an average consumer rating of 1 stars from 5 reviews. CoinZoom has resolved 0 complaints.
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  1. CoinZoom Contacts

  2. CoinZoom phone numbers
    +1 (385) 887-8496
    +1 (385) 887-8496
    Click up if you have successfully reached CoinZoom by calling +1 (385) 887-8496 phone number 0 0 users reported that they have successfully reached CoinZoom by calling +1 (385) 887-8496 phone number Click down if you have unsuccessfully reached CoinZoom by calling +1 (385) 887-8496 phone number 0 0 users reported that they have UNsuccessfully reached CoinZoom by calling +1 (385) 887-8496 phone number
  3. CoinZoom emails
  4. CoinZoom address
    4640 Holliday Village Plz Ste 206, Salt Lake City, Utah, 84117-5289, United States
  5. CoinZoom social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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