Cold Stone Creamery’s earns a 1.7-star rating from 41 reviews, showing that the majority of ice cream enthusiasts are dissatisfied with their frozen treats.
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I ordered one of coldstone creamery's original creations called the founder's favorite. Instead of the regular sweet cream ice cream, I figured i'd get the sinless sweet cream ice cream since they recommended that on the web site as a healthy alternative. Apparently, they charge an extra dollar if you change the creation in any way. I just think it's silly that they'd charge anything since it was just a different flavor and all the same mix-ins. I can see them upcharging if I added a bunch of different toppings but does it really cost them one dollar to give me a different flavor? I've altered my ice cream sundaes at other ice cream shops to my liking and they don't charge me more alter it slightly. It's no skin off their back.
And yes, I am aware that it's just a dollar - but is that really reasonable?
The complaint has been investigated and resolved to the customer’s satisfaction.
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Cold Stone Creamery Contacts
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Cold Stone Creamery phone numbers+1 (866) 452-4252+1 (866) 452-4252Click up if you have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number Click down if you have unsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have UNsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone numberBusiness Inquiries+1 (480) 362-4800+1 (480) 362-4800Click up if you have successfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number 0 0 users reported that they have successfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number Click down if you have unsuccessfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number 0 0 users reported that they have UNsuccessfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone numberBusiness Inquiries
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Cold Stone Creamery emailsinfo@coldstonecreamery.com100%Confidence score: 100%Supportnationalsales@coldstonecreamery.com98%Confidence score: 98%sales
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Cold Stone Creamery addressKahala Corp, 9311 E. Via de Ventura, Scottsdale, Arizona, 85258, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I would like Sean Williams the owner of cold stone village pointe location Omaha Ne to call me or email me. I don’t want to say to much here in case it gets sent to the manger and retaliation happens to my kids.
Angry parent of employees.
[protected]
fintel7487@gmail.com
They didn't wear any gloves while making anyone ice cream. I was at the Paducah KY store at Abt 645 pm on September 24, 2022
Thats awful, i work at a coldstone in roanoke, virginia and we dont charge any extra for changing the ice cream or the mix ins you should deff complain