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Coleman Furniture
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1.3 9 Reviews 48 Complaints
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Coleman Furniture Complaints 48

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C
12:38 am EDT

Coleman Furniture Non delivery

I have ordered my bedroom set back in March and it is now late August and I'm still waiting for my order! No matter how many times I've contacted these guys from Coleman Furniture I get nothing but empty promises. They keep claiming I'll get my order any time soon but 6 months already passed and there is no sign of my order and I doubt that I'll ever get it! Terrible store!
I tried to get a refund but they said that they don't do refunds and asked me to be more patient. 6 months is too much! I don't want to wait any longer but these guys don't let me cancel my order!

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Abillion
US
Jul 29, 2020 7:07 pm EDT

Order #(6029960) I'm having the same issue. It's time for regulators to assist the consumers!

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blaze2012
US
Dec 14, 2018 7:31 pm EST

This sounds like a similar complaint. How are they allow to stay in business. People should start a class action suit against them.

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M
7:13 am EST

Coleman Furniture Better choose another company

I ordered some things from this company, but they never delivered my furniture! They even couldn't sent me a message about the delivery date. After a month they sent me an email with the date and warned me that if I couldn't take it they would cancel my order. After several calls and messages there was no responses and no solution. In the end they cancelled my order and charged $500 from my credit card for something that never made it to my home! Better choose another company because this one is horrible and they are real scammers!

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E
12:24 pm EDT

Coleman Furniture I cancelled the order, but seller continued to call me

I have ordered sofa from www.colemanfurniture.com, because it was sale and the price was very attractive. I placed the order and paid about $700 for the delivery as well. However, the seller didn’t deliver sofa on time. He found many excuses and promises, but I stopped to trust them. After 4 weeks I cancelled the order and asked to provide refund. But they continued to call me and sent emails with the sale items. It was very annoying.

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T
10:54 am EDT

Coleman Furniture they didn't agree with the manager from the shop

We purchased the piece of furniture from www.colemanfurniture.com. At the beginning, the customer services were great and they even promised to provide the order to local store. But after 2 weeks they suddenly refused and no one explained why. Also we came to the local store, and the manager told us that they haven’t heard about this deal at all. They deceived us and we have no idea how to get money back.

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12:46 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a table set from the company Coleman Furniture. I received damaged table and asked the company to replace it. They promised to change it within 4 days. It was 4 weeks ago, but they still haven’t replaced it. I called them, but their phones were busy or switched off. I sent emails, but no response from them. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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C
11:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coleman Furniture defective product

I purchased an Aerobed. Six months later, the bed seams began to separate. I called. They sent a replacement bed. Six months later again, the bed seams separate. The very same defect. This time I am told that they will not replace it because the original 1 year warranty expired and the replacement bed only had the remainder of the warranty left from the original bed so it was a month past the warranty time. They do not give the replacement beds a new warranty because they know with their defective product they would be replacing the bed every six months. It is not a reliable product. I read other complaints on here about seams separating. Must be a common defect with Aerobeds. Buyer BEWARE !

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TraceyK
US
Jan 10, 2015 6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Seraph1na, you sound like you enjoy drinking [censored] juice...just sayin'...

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Seraph1na
ES
Jul 31, 2011 12:49 am EDT

I had that problem with the toddler Aero bed. I tried to repair it myself because it was past the one year mark, but was unable to. It had only been used a few times, too. So it went into the trash bin along with a bunch of other useless poorly made crap.

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G
7:45 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Coleman Furniture Beware

The Aerobed is a waste of money, it only works for a short time before the seams at all the indentations start to get pinhole leaks. There is a clear design flaw in the product, they have made the material thickness too small in this area. It simply doesn't stand up to just using it, even if your careful not to dig a knee or elbow into it. The pinhole leaks can be repaired with crazy glue, (deflate before applying glue) it takes a while to find them though, and after a while you wind up getting a new leak every night regardless. It will drive you mad. If the thing only cost a few bucks it might be acceptable but for the price of the item it should have been designed better.

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2:08 pm EDT
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Coleman Furniture Junk

We bought the expensive twin sized Aero Bed pillow-top with the quick-inflate pump. The first one broke after 3 seconds - did not complete its cycle of inflating the bed, nor would it switch to deflate. We took it back to Bed Bath & Beyond and they switched it out, no problem. Tonight I tried the 2nd one - this pump would not even start at all. I am taking it back tomorrow and will try to get another manufacturer's bed, or our money back. I'm very disappointed with Aerobed, as it had been recommended to me by others.

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Doug Roberts12258
US
Dec 12, 2018 9:11 pm EST

Very bad. Furniture took 2 weeks to ship, then arrived damaged, now company won't accept it back and instead wants me to wait 2 more weeks for replacement parts to ship and expects me to disassemble the product and replace the damaged parts myself!

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About Coleman Furniture

Screenshot Coleman Furniture
Coleman Furniture is a leading online retailer of high-quality furniture and home decor products. With over 20 years of experience in the industry, Coleman Furniture has established itself as a trusted source for stylish and affordable furniture that meets the needs of a wide range of customers.

One of the key features of Coleman Furniture is its extensive selection of products. The company offers a vast array of furniture items, including sofas, sectionals, recliners, beds, dressers, dining tables, and more. In addition, Coleman Furniture also carries a wide range of home decor products, such as rugs, lighting, wall art, and accent pieces.

Another important aspect of Coleman Furniture is its commitment to customer service. The company prides itself on providing exceptional customer support, from the moment a customer places an order to the delivery and installation of their new furniture. Coleman Furniture's team of knowledgeable and friendly customer service representatives is available to answer any questions or concerns that customers may have, ensuring that they have a positive shopping experience.

In addition to its extensive product selection and commitment to customer service, Coleman Furniture also offers competitive pricing on all of its products. The company works directly with manufacturers to secure the best possible prices, which it then passes on to its customers. This means that customers can enjoy high-quality furniture and home decor products at affordable prices.

Overall, Coleman Furniture is a top choice for anyone looking for stylish and affordable furniture and home decor products. With its extensive selection, commitment to customer service, and competitive pricing, Coleman Furniture is a trusted source for all of your home furnishing needs.
Frequently asked questions (FAQ) about Coleman Furniture customer service
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Is Coleman Furniture a legitimate furniture retailer?

Coleman Furniture is a legitimate online furniture retailer that has been in business since 1999, offering a wide range of furniture and home decor products.

How is the quality of furniture sold by Coleman Furniture?

Coleman Furniture offers a variety of furniture from different manufacturers, so the quality may vary depending on the specific brand and item.

What types of furniture does Coleman Furniture sell?

Coleman Furniture sells a wide range of furniture, including living room, dining room, bedroom, and office furniture, as well as home decor and accessories.

Are the prices on Coleman Furniture competitive?

Coleman Furniture is known for offering competitive prices on their products, but it's always a good idea to compare prices with other retailers before making a purchase.

What is Coleman Furniture's shipping policy?

Coleman Furniture offers free shipping on most orders within the contiguous United States. Shipping times may vary depending on the item and location.

Does Coleman Furniture offer assembly services?

Yes, Coleman Furniture offers in-home assembly services for an additional fee, depending on the item and location.

How do customers rate their experiences with Coleman Furniture?

Customer reviews for Coleman Furniture are mixed, with some praising the quality and pricing of the furniture, while others have experienced issues with delivery and customer service.

What is Coleman Furniture's return policy?

Coleman Furniture has a return policy that allows customers to return items within seven days of delivery, subject to a restocking fee and return shipping costs.

How does Coleman Furniture handle damaged or defective items?

Coleman Furniture requests that customers report any damaged or defective items within 48 hours of delivery to initiate the replacement or repair process.

How can I contact Coleman Furniture's customer service?

Coleman Furniture's customer service can be contacted by phone, email, or through the live chat feature on their website.

Do they offer financing options for purchases?

Yes, Coleman Furniture offers financing options through a third-party provider, allowing customers to pay for their purchases over time.

Is the Coleman Furniture website secure for online transactions?

The Coleman Furniture website uses SSL encryption to protect customer information during transactions, but it's always wise to exercise caution when shopping online.

Does Coleman Furniture offer a price-match guarantee?

Yes, Coleman Furniture offers a price-match guarantee on certain items, provided that the competitor's price meets specific criteria.

Are there any sales or promotions available at Coleman Furniture?

Coleman Furniture occasionally offers sales and promotions, which can be found on their website or through email newsletters.

Can I order custom or made-to-order furniture through Coleman Furniture?

Some of the products offered by Coleman Furniture can be customized or made-to-order, depending on the specific item and manufacturer.

How long has Coleman Furniture been in business?

Coleman Furniture has been in business since 1999, demonstrating a history of providing furniture and home decor products to customers.

What is the delivery process for Coleman Furniture?

Coleman Furniture coordinates with third-party delivery companies to provide in-home delivery and assembly services for an additional fee.

Does Coleman Furniture have a showroom or physical store locations?

Coleman Furniture is primarily an online retailer and does not have a physical showroom or store locations for customers to visit.

Overview of Coleman Furniture complaint handling

Coleman Furniture reviews first appeared on Complaints Board on Sep 9, 2009. The latest review False advertising was posted on Oct 4, 2023. The latest complaint Does not stand behind products sold - misleads about being the manufacturer which turns out, they are not! was resolved on Oct 20, 2021. Coleman Furniture has an average consumer rating of 1 stars from 57 reviews. Coleman Furniture has resolved 4 complaints.
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  1. Coleman Furniture Contacts

  2. Coleman Furniture phone numbers
    +1 (888) 430-8438
    +1 (888) 430-8438
    Click up if you have successfully reached Coleman Furniture by calling +1 (888) 430-8438 phone number 0 0 users reported that they have successfully reached Coleman Furniture by calling +1 (888) 430-8438 phone number Click down if you have unsuccessfully reached Coleman Furniture by calling +1 (888) 430-8438 phone number 0 0 users reported that they have UNsuccessfully reached Coleman Furniture by calling +1 (888) 430-8438 phone number
    Customer Service
    +1 (888) 434-8210
    +1 (888) 434-8210
    Click up if you have successfully reached Coleman Furniture by calling +1 (888) 434-8210 phone number 0 0 users reported that they have successfully reached Coleman Furniture by calling +1 (888) 434-8210 phone number Click down if you have unsuccessfully reached Coleman Furniture by calling +1 (888) 434-8210 phone number 0 0 users reported that they have UNsuccessfully reached Coleman Furniture by calling +1 (888) 434-8210 phone number
    Sales
    +1 (800) 974-5255
    +1 (800) 974-5255
    Click up if you have successfully reached Coleman Furniture by calling +1 (800) 974-5255 phone number 0 0 users reported that they have successfully reached Coleman Furniture by calling +1 (800) 974-5255 phone number Click down if you have unsuccessfully reached Coleman Furniture by calling +1 (800) 974-5255 phone number 0 0 users reported that they have UNsuccessfully reached Coleman Furniture by calling +1 (800) 974-5255 phone number
    More phone numbers
  3. Coleman Furniture emails
  4. Coleman Furniture address
    333 Washington Ave., Cedarhurst, New York, 11516, United States
  5. Coleman Furniture social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Coleman Furniture Category
Coleman Furniture is ranked 61 among 373 companies in the Furniture Stores category

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