CollaborateMD’s earns a 1.0-star rating from 1 reviews, showing that the majority of healthcare providers are dissatisfied with their medical billing software.
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After doing a lot of research, we decided to go with CollaborateMD for our clinic's medical billing software
After doing a lot of research, we decided to go with CollaborateMD for our clinic's medical billing software. We were excited to start using their software and they promised to train us and integrate it with our EMR right from the beginning. But on the first day of training, they told us that the integration would take a few weeks, so they put the training on hold. We tried many times over the next ten days to get the credentials to access the software we paid for, but they didn't give us any access. We kept trying for twenty days, but still no training, no access to the billing software, and no updates on the integration with our EMR. It was really frustrating to not get any support or access to what we paid for, so I decided to cancel our subscription. But then, after thirty days, we got a bill for the billing software access. We don't understand why they billed us when they didn't give us any access or training. To make matters worse, we started getting letters from their collection agency asking for $564.32. It's hard to believe that a company would fail to provide the services we paid for and then try to collect money for it. I really need your help to resolve this issue and for CollaborateMD to cancel the invoice they sent us. Thank you, Sunil.
Is CollaborateMD Legit?
CollaborateMD earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CollaborateMD. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of CollaborateMD's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Collaboratemd.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Collaboratemd.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up CollaborateMD and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- CollaborateMD protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About CollaborateMD
One of the key strengths of CollaborateMD is its user-friendly and intuitive software platform. Designed with the end-user in mind, the software offers a seamless and efficient experience for healthcare professionals, enabling them to easily manage their practices and navigate complex billing processes. The platform is highly customizable, allowing users to tailor it to their specific needs and workflows.
CollaborateMD's practice management software encompasses a wide range of features and functionalities that cover all aspects of running a healthcare practice. From appointment scheduling and patient registration to insurance verification and claims processing, the software provides a comprehensive suite of tools to streamline day-to-day operations. Additionally, it offers robust reporting and analytics capabilities, allowing users to gain valuable insights into their practice's financial performance and make data-driven decisions.
In terms of medical billing, CollaborateMD's software is designed to optimize revenue cycle management and maximize reimbursement. It automates the billing process, from claim creation to submission and follow-up, reducing the risk of errors and ensuring timely payments. The software also integrates with major clearinghouses and payers, facilitating seamless electronic transactions and reducing administrative burdens.
CollaborateMD takes pride in its commitment to customer satisfaction. The company offers extensive training and support resources to ensure that users can make the most of their software investment. From initial implementation to ongoing assistance, CollaborateMD's dedicated support team is readily available to address any questions or concerns that may arise.
Furthermore, CollaborateMD stays at the forefront of industry trends and regulatory changes, ensuring that its software remains compliant with the latest standards and requirements. This commitment to staying up-to-date with evolving healthcare regulations and best practices gives users peace of mind, knowing that their practice management and medical billing processes are in safe hands.
In conclusion, CollaborateMD is a trusted healthcare technology company that offers a comprehensive and user-friendly practice management and medical billing software solution. With its focus on efficiency, customization, and customer satisfaction, CollaborateMD empowers healthcare providers to streamline their operations, optimize revenue cycle management, and ultimately deliver better patient care.
Overview of CollaborateMD complaint handling
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CollaborateMD Contacts
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CollaborateMD phone numbers+1 (407) 902-2960+1 (407) 902-2960Click up if you have successfully reached CollaborateMD by calling +1 (407) 902-2960 phone number 0 0 users reported that they have successfully reached CollaborateMD by calling +1 (407) 902-2960 phone number Click down if you have unsuccessfully reached CollaborateMD by calling +1 (407) 902-2960 phone number 0 0 users reported that they have UNsuccessfully reached CollaborateMD by calling +1 (407) 902-2960 phone number
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CollaborateMD emailssales@collaboratemd.com90%Confidence score: 90%Salesinfo@collaboratemd.com83%Confidence score: 83%Supportpr@collaboratemd.com78%Confidence score: 78%Communicationsupport@collaboratemd.com78%Confidence score: 78%Supportaccounting@collaboratemd.com77%Confidence score: 77%Finance
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CollaborateMD address111 N Magnolia Ave STE 1100, Orlando, Florida, 32801-2370, United States
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CollaborateMD social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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