ColourPop
Reviews and Complaints

Colourpop has the worst customer service that I have ever witnessed in my life. I ordered my products two weeks early to ensure that they would be in my possession on time. I place my order April 7th 2018 and received part of my order April 14th 2018. I immediately contacted customer service which is only via email. They claim that they take up to 48 business hours to respond to one email. Once you've waited 48 business hours to get one response and you reply, it takes an additional 48 business hours to get another reply. Colourpop left out two small items that I purchased. It has taken the act of Congress to even get a reply from anyone. The only reply that they respond with is a dry generic response every time. Colourpop does not care about their loyal customers or any customers. There's no other way of contact and you might get your stuff and you might not. I needed my items by April 21st of 2018 and if I even get them they will not be here for another week. It should not take 7 business days to ship two small items that only weigh ounces. I don't understand if I'm dealing with people with extremely low IQs that do not know how to expedite a package or that they're just plain lazy.

Colourpop and their misleading "free global shipping over $50" had me stretch my order to reap the benefits. Instead, i was charged with an extra £15.43. Which means that if i went under the $50 and paid for shipping i would still pay for the extra UK customs fee. This is nothing but modern day robbery.
I used to sing their praises as i used to order from them whilst i lived in the US and had no problems... their products were affordable with reasonable quality. After going back and forth with their poor excuse of customer service, i decided that it was best not to incur a bigger loss as the items would be sent back to them and they would resell them for a bigger profit. So i put my pride aside and paid for items that will go in the bin just so they don't gain any more profit from their unethical ways of doing business.
In addition to this, after finally receiving the package, i was pleasantly stunned with a "gift" inside apologising for the lateness. "Thats cute i guess" i told myself as i opened the gift thinking it was a lipstick. After fully opening the gift i felt insulted to say the least. They gifted me with one of their "sculpting Stix" in the colour 'castle' which was too light for me as a black woman. How? How could they assume my ethnicity and conclude that the "gift" would be a match for me? This was just the icing on the cake as i was willing to let the bad customer service scenario go. If you're thinking "its the thought that counts" well, i see it as them not thinking of me or anyone darker or even lighter than me to a degree so, it simply doesn't count. THERE IS NO EXCUSE to these racially insensitive "mistakes" companies keep making in their advertising and product distribution. Not to mention that this same collection that is now discontinued and was previously under fire for naming the darker shades names like "yikes", "typo" and "dume". I'm obviously going to refrain from purchasing their products in the future but since i don't want to waste my time sending emails to the worst customer service team, i just want to use my freedom of speech and share my experiences with Colourpop cosmetics on various platforms and help someone else avoid what i went through.

Sad to say no matter how much I love Colourpop products, I will unfortunately not be purchasing from this brand again. The product in itself is amazing and the price as well however when it comes to customer service they have the worst system ever. Third time buying and it is always the same issue, it seems all they care about is that you purchase their products and that's about it whether it gets delivered does not seem to be something they particularly care about. The tracking system is useless and not up to date and when you enquire about the progress with regardless to the shipping of your package you get inconsistent and most of the time unhelpful response. Rephrasing what I emailed you about will not change the fact that you experience enormous delays in your delivery system. Yes I understand customs and posting are not within your control but it is very unprofessional to disregard your clients' concerns altogether. Big no no for the future ! I put in an order on the 22nd January to be shipping to Mauritius still nothing, I checked with both colourpop and the postal services on my side.

i just picked up my package from the post office and i open it to see my shadow is all fallen apart, it's in 4 parts and i don't know what to do. it's not a normal shadow so i can't just touch it up with rubbing alcohol and everytime i touch it, it fall apart more. i've ordered many things from here and have never been dispointment. this time i am.

My tracking number has not updated for more than three weeks. When I contacted USPS they said they were still awaiting the shipment from colourpop since 23 January 2018. Obviously colourpop did not even ship my order since USPS hasn't even received the package.

On my colourpop account my order is stated as unfulilled with a total of USD $0, however USD $20 has still been taken from my paypal account. Colourpop ignored ALL my emails asking about my order and deleted every comment I made on social media.

Colourpop is a SCAM. They have non-existent customer service and do not care about their customers at all. They are more concerned about ROBBING people of their money.

I will not stop till I get my money back from this SCAM of a website.

I ordered 2 Yes Please and 1 U Had Me At Hello which cost $50 on the 21st of November 2017. Until this day (17th of January 2018) I still haven't received my order. I am utterly disappointed as I was planning to at least receive this order before Christmas but this order was never delivered to my house at all. I reported this incident at the beginning of the year hoping I can have some answers or even a refund but I didn't get any of that and now I also have $50 taken from my account with none of my order received.
I was hoping to have a pleasant experience of ordering something online with the thought that Colourpop is an reputable company, unlike other online websites/ company. But I am utterly disappointed and I hope to have a refund as I didn't receive the products I've paid for.

On the day of black friday, I decieded to use the opportunity to order a few products from Colourpop, which sells gorgeous cosmetic products.
I ordered three products, a blush, a highlighter, and an eyeshadows palette.
The blush and the palette were perfect and I was thrilled, but when I opened the highlighter, which is my favorite makeup product, I was immensely dissapointed.
The product is shattered, and falls out in dust when the packaging is opened.
The highlighting product should be a smooth, pressed finish, creamy and gliding on, whereas the product that I have recieved is dusty, broken, and dissapointing.

I received an email on the 1st of December saying my order would be here within 2 weeks. I have been tracking my order and it says it's been dispatched from Heathrow, London, on the 12th. I don't understand how something can take more than a week to arrive when it's in the UK, I also understand it's Christmas time so these things take longer, please can you advise me on what to do?

I ordered 6 items from them. The quantity is important in this story. I received my order on time, but 4 out of 6 were missing. How can this be explained?
I called customer service and asked them to tell me how it happened and why. They put me on hold for 50 minutes and after that eventually said that the items were sent separately from each other. To my question when they will arrive? they said that they have no tracking number and can't answer. Wonderful.

I ordered feted over $200 during the Black Friday sale. I order the adorable Holiday lippies. I got them but in their generic clear and silver packaging. It's sipposed you're be a ris gold with dots to rep Holiday 2017. They aren't doing anything even tho when i ordered it, it clearly shows the new design. As a collector, that's a HUGE reason why i ordered. Isn't this fraud?

About a month ago, I ordered around $50 worth of cosmetic items from ColourPop's website. The site has a policy of free shipping for international orders above $50, and I was happy to avail that, given ColourPop's budget-friendly makeup line. I was excitedly awaiting my new products.

Today, I received my products, and, I must say, I was devastated by how things turned out. The postman informed me that there had been various customs duties imposed onto the products, which added up to a whopping $32.21, which is more than half of the money I was due to pay originally (exactly $50.40).

Now, I am not saying that I did not read ColourPop's policy on customs, that customs fees are separate from the order. And I was fully prepared to pay what I logically assumed to be a nominal fee (having read reputed Pakistani reviews and blogs on this very issue, and for larger orders too), in return for the products that I had waited so long for. However, the huge amount of customs that have been lobbed onto my, frankly, very small quantity of products, have rendered my pocket-friendly purchase null and void. My main reason for availing ColourPop's services was consumer welfare, and I regret to conclude that I have achieved nothing of the sort. In fact, had I known this was to occur, I would have definitely bought high-end products locally, since the costs are now practically the same!

For now, I have sent the order back with the postman to the post office until this issue can be resolved. I humbly request ColourPop for a refund of my order. I understand that this is a rather over-the-top request, but I also fully believe this customer-friendly company will fulfil it. It will help me escape this incredibly unfair situation, which is taxing, for both my money and my mind.

Hope to hear a favourable response very soon.

I have contacted Colourpop numerous times and they keep copy/pasting a generic response via email which doesn't help me. I called their corporate number over 20 times yesterday throughout the day. It just rings forever and they don't pick up! Horrible customer service! I got defective products and they won't admit it even after I sent them pictures like they asked! I am officially boycotting this crook of a company. #boycottColourpop

I recently placed an order at Colourpop and stupidly keyed in the wrong address. I panicked and immediately sent an email to Colourpop's customer service to plz help me change the address.

I got a reply 1 day later requesting for the last 4 digits of my credit card used for payment to verify my identity. I sent the 4 digits within an hour of receiving that email and I got a reply from the same person within 3 mins telling me she's sorry but my parcel has already been shipped!

I mean come on! Isn't it obvious that I want my parcel to be stopped from sending out with the incorrect address? Is it that hard to understand?

Believe it or not this is actually the second time this happened to me while shopping at Colourpop. Luckily the first time it was just a matter of my name being misspelled but now I have keyed in a totally wrong address! I know it's my mistake to keep keying the wrong address but I thought that's what customer service is for! The first time I got lack lustre replies from the Cust Svc I got turned off from shopping there for many months.

i have ordered colorpop ultra gloss 3 items on 2nd of november but when i checked my status of my ordered till now its written unfulfilled status... its going to be a week now no responded from the company, i even email them still no respond .. i dont know what gonna do . my order no #8272319. my email id [protected]@gmail.com and my phone number [protected]

I used to order from them sometimes. There always were little problems, but I didn't think they deserved any negative review. But everything has changed.
Last time I ordered ten items from them. They never let me down with the delivery so I didn't think problems would occur.
Out of ten items, I received just one. It's been two months since I placed the order and only one item. It's not bad. It's horrendous!
Their customer support didn't tell me anything useful and didn't help me at all, even though they could have done it. For example, they could have offered a refund...
I called and asked to give my money back. They refused :( I don't know what I am to do...

I am complaining about an order # 8176837, ordered on 10/23/2017. I have received my order on Saturday 10/28. Going through my order, i noticed that two items were missing. The order total was 42 and i only received 40 items. The missing items are 2 Browcolour- BanginBrunette. I would like to change this color to BrowColour - RedHead. Ship to the same name and address please. I was going to file an complaint at PayPal at the resolution center, but i figure I open a complaint registration form first.

My name is Roselle from Dubai UAE. I order last Aug 28, 2017 and from the time being Oct 19, 2017 still i did not receive my order. My order number is 7661545, tracking number UM093967814US, my address is correct and contact number is there. I have reported to your customer service via mail since I am in United Arab Emirates but only they said it will be delivered but when? Its been almost 2 months and I am paying $55 on it. I also called USPS but the agent is in queue for an hour and i am calling international. Hope you will take action on this matter since I paid it and i ordered in your company so it would be under your liability. You can email me [protected]@yahoo.com.

That I have had a very bad experience shopping with you guys.

I have placed an order on June 23rd 2017 with O#7105871- after weeks of follow ups- I was informed that the shipment was lost/and returned back and that you guys were preparing a replacement order.

I am now chasing up with the replacement O# R7105871 which was dispatched on 25 July 2017 & I still have no update on the same.

I have sent several emails back and forth – and all your customer service reps say is – it is in transit!

I need a detailed explanation on this – I also need a complete refund of the order on priority. It’s been 2 months now – with no update on my shipment ? Do you guys seriously work in a customer service industry?

Please provide me with a phone number that I can call on- to have this matter escalated.

I swear to never use your website or recommend it to anyone I may know!

I have sent the above email- 2 weeks back with no response. I request to have all the charges billed for my shipment reversed back on priority.

Hello, My name is Currionne Williams. I placed an order on July 24, 2017 and I was calling to check the status of my order. The Order Number is 7358379. I have been calling the Customer Service Number at [protected]. There has been no response on all three(3) days. Can someone Please be so kind as to contact me back at [protected]@yahoo.com.
Thanks,
Currionne Williams

I emailed colourpop Tuesday about my product that i received broken in half and sliding around in its container. I tried pressing it down like others have said..but the crack wont seal and it slide around still and was like the formula for that one wasnt good. I first contacted them through facebook messenger and no response what so ever! why have it when they wont respond?! I then when to contact them through customer service. i could not attach pictures for some reason but i had informed them that i did on the facebook messenger. I still not have heard anything from them. This was my first order ever. The product was padded good. But apparently not good enough. I swatched some of the other things i received and love the pigment and such. i just spent $95 on another couple orders combined. They will probably be my last orders since they do not respond ever to customers.