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CB Make-Up and Cosmetics ColourPop horrible shopping experience
ColourPop

ColourPop review: horrible shopping experience 6

J
Author of the review
3:01 am EST
Review updated:
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I made quite a big order here as Christmas presents. Delivery took longer than I expected but I received my order on time. Unfortunately these guys ColourPop messed up the whole order. I have purchased three different lip gloss and received three identical. Bronzer was missing and blush arrived damaged. I contacted ColourPop so many times via email which I found on their website and received no reply. I will never order from them again, they ruined everything! I regret I did not read the reviews.

6 comments
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Celestinexchua
SG
Sep 02, 2018 12:53 am EDT

All of the eyeshadows I have received are BROKE? Pleas explain and refund me

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Rosália
PT
Sep 05, 2018 10:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It took a month to receive my order, and I have only received 2 of the 5 items
I´ve purchased, I would like if they send me the rest of the items, because I paid for them all and I even pain an extra 27 euros because my order was held at costums service.

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Daorawee Puntavasit
US
Sep 11, 2018 6:26 am EDT

Daorawee Oct14, 2017
That I had a very bad experience shopping with you guys. I have placed an order on September 24th 2017 with O#7954332. I already received them but my product is face duo - Topaz was broken and my order is concealer was lost. Please returned back and that you guys were preparing a replacement order.

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Ellen Harrison-Smith
GB
Feb 11, 2019 6:38 pm EST

I cannot order from colorpop because my house does not have a number. In the UK lots of houses have names instead of numbers. You should change the address field for contact information so that it does not require a number. Also you should extend the restriction on how many characters you can have in the address field.

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Nia Pritchett
US
Dec 11, 2019 4:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Missing my lip bundle! Tried submitting pics to customer service and it said it had "lost connection " worst service

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Becky Hall
Murray, US
Dec 10, 2022 9:43 pm EST

I ordered a SmokeNRoses Brush set but I received the SmokeNRoses eyeshadow palette. I cannot get ahold of Colourpop to get the issue resolved. Order [protected]

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    1400 Stellar Drive, Oxnard, California, 93033, United States
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  5. Laura
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    Nov 21, 2024
ColourPop Category
ColourPop is ranked 25 among 152 companies in the Make-Up and Cosmetics category