ComX Computers’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with purchases.
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After sales support/ Customer service
In February I spent about 70k in computer equipment from Comx which included a 22U Server Cabinet. This came in side-panels, fan, door, handle/lock, 1 Allen-key, and 4 packs of over 100 differ sized bolts and nuts, and NO ASSEMBLY INSTRUCTIONS.
As DIY wannabe, I tried to figure it out to no vail, and believing this to be an oversight on ComX side I sent them an email requesting these instructions, UP TO DATE, FRUSTRATINGLY, I HAVE NOT RECEIVER ANY RESPONSE!
Their website have no telephone line.
They advertised warranties on their products, which they say are covered by the manufacturer, but the server cabinet I receiver was obviously some generic product with no manufacturer details on the packaging, -so NO CONTACT DETAILS, AGAIN! So, if I had a warranty issue who would I contact?
The server was listed on their website as:-
KDCAB6010 UniQue 19 Floor Standing Cabinets - 600x800x1800mm - 22U with 2 fans, Lockable Smoky Grey Glass Door, 2 pcs of side doors, 4xjacking feet, 4xpcs of castors, 20 pcs of cage and nuts) - Black #SERVER0564# [S-36]
This is certainly in violation of the South African consumer protection act, and tarnishes their excellent product listing if it can not be backed by a tangible support and dispute resolution system.
They ignored me
I found piece of hardware on website of Comx Computers that I was interested in. I emailed Comx asking several questions about it but I didn’t receive any reply during a day. Next day I emailed again but with no luck. Why do they post their email address if apparently no one is on the other side?
Apologies about the spelling and grammar errors.
It was noticed too late and unfortunately comments cannot be edited once they have been submitted.
Please feel free to use our facebook page for help,
http://www.facebook.com/ComXComputers
Hello "Dale",
Firstly, we would like to thank our loyal (and happy) customers for brining this unexpected "complaint" to our attention.
We have reviewed this vague "complaint" regarding "several questions" with a reference to a "piece of hardware", written on this forum on the 27th of April (a South African public holiday) by an anonymous user.
We have 10 very good and rewarding years of experience behind us, and service and customer satisfaction is very important to us.
The complaint is baffling, and even though we have doubts to the legitimacy of this complaint, we are still be happy to assist - should anyone request it.
We have read through our emails and have looked for any reference to a "Dale", and we are unable to locate any email which may indicate the source of this complaint.
We also have a Facebook page which could have been used to ask the questions, but the Facebook page has no open questions.
If you are reviewing this page, please feel free to visit us on our Facebook page. We are always happy to assist.
http://www.facebook.com/ComXComputers
Daren! Your comments are MISLEADING and untrue.
You are in the United States, which most likely explains your illiteracy. (If you do not understand illiteracy, I suggest you look it up in a dictionary).
The 27th of April is a public holiday in South Africa, And the 28 and 29th are a weekend, and the 1st of May is another holiday.
www.ComX-Computers.co.za always answers and is one of the best in South Africa. I think your complaint has been made up or you are very arrogant. Either way!
If you are indeed in the United States, then I cannot see why a South African company has to answer your questions when you intend buying in America. Surely you should ask an American company!
ComX Computers does not sell in the USA, and the dates 27 April to 29 April are a public holiday in South Africa.
Is ComX Computers Legit?
ComX Computers earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
Comx.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Comx.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to ComX Computers has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to ComX Computers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Overview of ComX Computers complaint handling
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ComX Computers Contacts
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ComX Computers emailswebmaster@comx.co.za94%Confidence score: 94%it
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ComX Computers addressHighveld, Centurion, Gauteng, 0157, South Africa
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ComX Computers social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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