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Connecticut Department of Labor Customer Service Phone, Email, Contacts

Connecticut Department of Labor
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www.ctdol.state.ct.us

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1.2 18 Complaints
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Connecticut Department of Labor Complaints 18

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11:09 pm EST
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Connecticut Department of Labor Service and unresolved issues with claims

I have been out of work for two months. I filed a claim the day after I was laid off of my seasonal job and was offered a wage that didn’t even make sense being how long I’ve been employed with the company. To make a long story short I was told to invalidate my claim for a new one the same day I started my new claim I did so. It has been two months since I originally filed, I can’t speak with an actual person, I don’t receive response on emails, callbacks are two/ threes weeks out just for a callback. It’s ridiculous I can barely feed myself because of this constant delay and non communication. No one even calls or emails on status updates. It’s ridiculous. The automated system just hangs up on you without even getting a chance to speak with someone.

Desired outcome: I would like someone to call and reach out to me to resolve the issue with my claim.

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7:16 am EDT

Connecticut Department of Labor Rowayton pizza and restaurant

Please be advised that there are multiple employees that are being paid cash and are obviously not of legal status. Those on payroll having many irregular and inconsistent paychecks according to hours worked and tips accrued. Joe criscuolo the owner physically walks around and hands out cash to illegal employees who cannot provide legal or citizenship status.

Rowayton pizza

104 rowayton avenue

Rowayton, ct 06853

[protected]

Owner: joe criscuolo

Desired outcome: PLEASE FIND THE TIME TO SEND AN INVESTIGATOR TO THIS ESTABLISHMENT. IT IS UNFAIR TO THOSE Of US WHO WORK SO HARD!!! SEVERAL MESSAGES HAVE BEEN LEFT ON CT DEPT OF LABOR VOICEMAIL.

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8:26 am EDT

Connecticut Department of Labor Wage and standards

I was fired from a tattoo shop November 15, 2022 for telling the owner he was misclassifying employees as independent contractors. I filed Unemployment the next day. The DOL had a tax agent call the very next day to collect their taxes but 8 months later I’m learning more and more that the DOL doesn’t care about employees.

Todd Startz and Mary Toner in Wage and Standards are extremely rude and then will lie and say you were the one rude to them. Their boss Tom W. said I was lying and they were telling the truth even though I recorded the whole thing. They sent me a letter saying I was banned from all DOL offices and American Job centers for 3 months even though they don’t have jurisdiction to do so. I was given no way to appeal this punishment without due process.

This was all because 8 months into the investigation Todd Startz hasn’t even really investigated anything. I was told “disagreeing with a Wage and Standards officer is the same as yelling fire in a theater.

All the workers just tell you they are under staffed as an excuse for their incompetence.

Desired outcome: State Auditors investigating the corruption

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Is Connecticut Department of Labor Legit?

Connecticut Department of Labor earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Connecticut Department of Labor to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, Connecticut Department of Labor is known for their high standards and safety. If you're thinking about dealing with Connecticut Department of Labor, it's wise to check how they handle complaints.

We found clear and detailed contact information for Connecticut Department of Labor. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Connecticut Department of Labor's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Several users have reported concerns about the legitimacy of Connecticut Department of Labor as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

However ComplaintsBoard has detected that:

  • While Connecticut Department of Labor has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 18 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the ctdol.state.ct.us. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The presence of an iframe in ctdol.state.ct.us, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Ctdol.state.ct.us has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ctdol.state.ct.us may offer a niche product or service that is only of interest to a smaller audience.
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11:18 am EST

Connecticut Department of Labor To start receiving benefits immediately.

We have been trying to be paid by the department of labor since December 19, 2022. No one returns calls, you cannot speak to a live person and the appointments are two weeks out each time you sign up for a call back. The wait time and turn around time to speak to someone is unacceptable given the fact that your family needs the benefits to pay for food, clothing and housing for your family. How is a family to make ends meet with no pay for almost 2 months since filing for the first time benefit.

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ConcernedCitz
US
Apr 19, 2023 10:05 am EDT
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This is happening to all of the unemployed at this time. No physical locations open. No physical employees taken phone calls. Artificial intelligence placing us on hold for 1 week out, return phone calls concerning our unemployment benefit pay outs. Accounts having been stolen and our benefits being paid to someone else. The Department of Labor is failing the residents of Connecticut.

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11:29 am EST

Connecticut Department of Labor Unemployment - Contact Center callback system

I've been trying to reach the Contact Center for over 2 weeks now to get some answers to my Eligibility Issue status on my claim for Unemployment Benefits.

I sign up for a callback as the system directs. I receive a callback, but end up waiting on hold for hours at a time and no representative/agent ever answers the call.

I'm just trying to talk to someone to resolve my Eligibility Issue, but I can never get the chance to talk to anyone.

Initial callback - Tuesday, January 3rd - 8:45 - Agent had no answers for me. Just told me to continue to file.

signed up for another callback- Thursday Jan 5th - 1:45 - on hold for over an hour. No agent ever picked up.

signed up for another callback - Wed Jan 11th - 7:45 - on hold for almost an hour and no agent ever picked up.

signed up for another callback by calling directly and leaving my number for callback today (Jan 11th -) but no one has called me back yet.

PLEASE HELP!

Desired outcome: Please have someone contact me who can provide me with some answers/resolution to my eligibility issue.[protected].Roy Gendreau.

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10:32 am EST
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Connecticut Department of Labor CTDOL customer service

how can an automated system make me wait a week to unlock my account… only to lock itself out immediately because software doesn’t like existing password after unlock>> AND THEN, automated system won’t allow me another support date for another 7 days. I haven’t gotten a check for a month. And internally this began because intake software no longer requires a return to work date when you are job attached ! Who knew?

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8:10 am EST

Connecticut Department of Labor Dept Of Labor Wage and Hour Division

I work as a server $6.38/hr. My job was pocketing half of my tips. I reported this illegal tip skimming to DOL. I was then fired for contacting DOL. The state did a terrible investigation and brushed me off which is what Boston Federal told me in their own words. Boston said this time a real investigation would take place. Again she said State already ruled on this matter and she did not investigate the theft of my tips as she said she would. She lied to me. She also did nothing about the fact that the employer fired me for contacting DOL back in July 2022. This investigation just wrapped up this week by Ivette Rosario. The employer in the past was charged with kick back scheme and felonies. Now the state of CT allowed them to steal my wages and didn’t have my back when I tried to go up against these corrupt owners. Had she done her job she would have found tons of violations including tax evasion! But she didn’t do her job!

Desired outcome: My wages returned to me and these crooks out of business

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Chadwilsontattoos
Gales ferry, US
Jul 15, 2023 8:11 am EDT

I’ve been dealing with the same thing. I got fired back in November of 2022. Todd Startz with wage and standards was assigned my case and here we are 8 months in and his investigation is laughable. They don’t care if your whistleblower rights have been violated.

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12:28 pm EST
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Connecticut Department of Labor Refusal of ct unemployment

I have been working two full time jobs for 30 years. I was fired from one full time job that provided 2/3 of my income.

I was given a call by the STATE after filling Unemployment of CT online for several weeks and not being sent any checks. Elizabeth Maldonado Adjudication person /specialist from the State of CT called and told me I was not allowed unemployment because I have a job the same job I have had for many years. She is supposed to be contacting my last employer not calling me up stating I can't collect unemployment because I am working a job I had while working the job I just lost. Her phone is [protected]

I was filing unemployment for the other full-time job of 19 years.

She was rude and cold and said it doesn't matter if you were working 2 full time jobs for many years.

You cannot collect unemployment if you still have one job.

I wanted to file an appeal and she said I can't until the system is finished with my unemployment case.

Yet she told us it was finished I would not receive any unemployment, but I would still have to go without any money from unemployment and still prolong the wait to file the appeal.

I am a hard worker and worked two full time jobs to be able to pay rent and bills in Norwalk CT. My wife can't work she is a cancer survivor. I paid taxes from both full-time jobs that goes toward unemployment. I work now only 1 full time job while interviewing and filling out applications every single day.

I use my breaks and lunch to skype interviews from my phone and yet unemployment denies my right to collect unemployment while out of work!

Desired outcome: I want to receive unemployment till I find another full time Job. Elizabeth Maldonado Adjudication specialist should be reprimanded for not doing her job & mistreatment of clients.

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10:36 am EST
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Connecticut Department of Labor I was fired a month ago still no checks

I filed unemployment from a full time job I lost after 19 years also I work another full time job and have been doing so for 19 years.

I talked to several people and they say their is an investigation also they do not know how long it takes. I look on their website and they have next to my filings excessive income.

This organization is the worst. I want to work and look for work and interview skype from my other job every day. I worked two full time jobs plus overtime everyweek.

I worked 7 days a week 131/2 hours 3 days a week and 10 hours or more the rest of the week and would put in at least 8 hours of O.T. not for the hell of it to live a decent life which was paying Bills and High Rent and work, work, work.

Now that I need the unemployment, they aren't giving it to me!

I don't want it I rather work but I paid into it, and it probably is going to the government and people who collect money from the government who don't want to work.

Our government stabs the working people in the back and condones the lazy people who live off the government this needs to STOP!

PAY MY UNEMPLOYMENT THAT I CONTRIBUTED TO FOR OVER 19 YEARS TILL I GET A JOB!

Stop holding back money from people who are Workers and Looking for Work!

Desired outcome: I want my unemployment that I paid into for 19 years while working another full-time job for 19 years. When someone loses a job and paid into unemployment you need to pay them back!

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11:38 am EDT

Connecticut Department of Labor department of labor unemployment

I was laid off three months ago, after filing my claim with unemployment, it got approved and I thought everything would be okay, and I would recieve my benefits. After countless phone calls and waiting, "issues", technical problems, two cases with the unemployed workers advocacy group, calls to lawyers, emails to the attourney general and senator, NO ONE seems to be able to help, and everyone just deflects the problems to someone else. It has now been three months, and I am on my second claim due to issues on there end, and I am officially homeless. It honestly just feels like a bad joke, and makes me wonder if the system is in fact designed to make it hard for people. How am I supposed to be looking for a job when I am recieving ZERO support from a system I have paid into my whole life?

Desired outcome: I just dont even know anymore...

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5:47 am EDT

Connecticut Department of Labor Scheduling

Hello,

My current employer sends us our schedule on a digital platform, through the Homebase App, 2 to 3 days before our 1st scheduled shift. This is not enough time for any employee to plan their week for doctor appts., dentist appts., car service appts., or life in general. This happens on a weekly basis, every Sunday night or Monday morning. I'm reaching out to see if this is a violation of a Labor Law. My place of employment has been open for nearly a year now and this has been occurring the whole time. There is no manager, and the owner is never there. I work at WeHa Brewing and Roasting Co. in West Hartford, CT. The phone number is [protected]. It is, however, a business cell phone that the owner rarely answers. I apologize in advance if this is not a violation. Thank you for looking into it.

Desired outcome: The employees would like a schedule at least 7 to 14 days in advance instead of 2 to 3 days.

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11:25 am EDT
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Connecticut Department of Labor AFC billing dept

On June 14th 2022 I went to AFC for care. The receptionist told me I didn't have Ins, but I knew that was incorrect as I have worked for the State of CT, for many years. They only agreed to see me if I paid up front. So I did.

The a few days later, after I contacted my employer, they got my card online again, so I cared AFC and asked if they could use it and reimburse me, they said no.

They gave me the billing department number and told me I would have to go through them. I called, but every time I call, which has been many, I am put on a 20 minute or longer hold right from the start, which I wait through, and then promptly disconnected. After the third call, I finally reach a person. REALLY?

I explain what has happened, and they assure me a check is in the mail. I finally called the manager David, and the woman I was speaking to told me he said to patch me through his VM. I left a message with my phone number at the beginning of the message and at the end, but it has now been 4 days and I still have net received a call back, or a reimbursement check.

Desired outcome: My check for one, and accountability for the horrific staff and manager in the billing department.

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8:40 am EDT

Connecticut Department of Labor labor department

I improperly filled out my Job search on Sunday and my payments have been put on hold. I need to talk to someone but I have to wait 5-8 hours for someone to call me back. Most times I don't get a call back . If they do and I am not sitting on the phone, no return phone number is left on the recorder for me to return the call.
I need someone to talk to to fill out the form that was emailed to me. I don't have enough information to get the form accepted! I don't have a case number for opening the file so I can correct it!

Desired outcome: A real person to talk to!!

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11:01 am EDT
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Connecticut Department of Labor Impossible to get answers

What an ordeal I have had with the DOL. I applied March 26, 2021 after being on an unpaid leave due to Covid restrictions at my job since November 9, 2020 and then being terminated. I received my confirmation email from the DOL shortly after.
It is now May 6, 2021. I've been calling the DOL every day for weeks trying to find out why there's been so long of a delay. Every time, I get a recorded message stating they're too busy and cannot answer, and are not scheduling call backs at this time, then disconnected. Yesterday, I called the governors office. They weren't very nice, told me to start calling the DOL at 7:00am in order to schedule a call back.
This morning I did, and got a recording to call back later because it was outside normal the hours of 8am - 4pm
I called back at 7:55 am, and was able to input my number for a call back. They called back and when I (very politely) asked why it had been so long, the rep hung up on me. Just hung up, no explanation at all. I called the number they called from back immediately and got a different rep. After about a 20 minute wait, she said the application department apologizes that they never contacted me they had no explanation, just "oops" sorry… They said they needed more documents emailed to them, and now they're saying it will take another 6 to 8 weeks to process this claim.
My tires are bad. Struts are gone. Insurance is due in 5 days, registration is expired, savings is GONE, no health insurance, owe the electric company over $1k, phone is shut off and internet is next.
I will be applying for food stamps ASAP.
This is unacceptable.

Desired outcome: Need better and more professional customer service,

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4:54 pm EST
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Connecticut Department of Labor Customer service

I am an Independent Contractor who has suffered temporary shutdown due to COVID-19.

The CT DOL customer service number 860/967-0493 is not accepting messages and emails are not replied to. My claim has been in effect on or before March 29, 2020. I have NOT received any monies from UI benefits that I have paid via gainful employment since the age of 16-years old. I have made at least 100 calls and emails. ‘Melvin' a DOL employee called me back two months ago only to hang up on me hen I questioned why the weeks CTDOL held in my benefits was not applied to an overpayment that I had disputed.

The State and its reps need to take lack of manpower at DOL seriously. Too many claims are erroneously or negligently processed. My family is suffering needlessly.

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1:44 am EDT

Connecticut Department of Labor I filed unemployment five months ago

I filed for unemployment 5 months agobut today was the last straw I collapased today in a wallgreens today and almost died becuase I couldnt count out my 7 dollars in quarters fast enough for a pack of [censored]ing benadryl I dont even care that I havent gotten they money yet im just utterly discusted in the lack of conection between the people and the goverment especially in times like these all I want is an email that says your working on it or something I dont know if I can survive another week

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Update by John jjl
Jul 13, 2020 10:22 am EDT

i wrote a complaint yesterday that was very incoherent i was to upset to even type i filed for unemployment benifits almost six months ago i missed a week becuase i didnt have internet and had to completly refile but yesterday was the last straw i was stung twice by a wasp and went into anaphylactic shock and by the time i mad it to wallgreens i collapsed and couldnt breath and it was becuase i couldnt count out my seven dollars in quarters fast enough im just so upset and discusted as an american i dont even care about the fact ist been five months all i want is somebody to send me an email and let me know their working on it

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UnemployedNPatient
Danbury, US
Aug 04, 2022 1:08 pm EDT

To anyone posting here. I don't believe that the Department of Labor Unemployment Division (CT) monitors this site. Case in point all of the people that posted here with no response from anyone.

I recommend searching for the local site for the better business bureau in CT to file your complaints there and to also call your local elected representatives. Many times, they could get the ball rolling or have someone reach someone that will reach out, otherwise your issues that get worse as times goes on, go unheard. Since when they set the phone numbers to call and the rescheduling it seems that, there are dropped calls and no returns even though the system says they will call back.

They are the Department of Labor, they may be understaffed but guess what? Hire more people.

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2:42 pm EDT

Connecticut Department of Labor Non-payment of unemployment compensation due to covid

I've been claiming unemployment for about 5 wks. I've been out of work due to the Covid-19 Virus since May 2020. I haven't recieved any unemployment payments, not even qualified to apply for the Covid Pandemic benifits when I'lm out of work due to Covid-19. CT Dept of Labor needs to take care of CT Residents and pay us our money to be able to live

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8:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Connecticut Department of Labor mail put in wrong mailbox

I have been waiting for a response from the Connecticut Department of Labor for many weeks now. Finally I open my mailbox which is attached to the unit where I live and needs a key to open to get the mail.

I finally received the letter with the envelope wripped open which of course someone had to open it and read it.

I blame the mail delivery person who might have put my mail in a different unit. It happens all the time. This letter is very personal and confidential which also has my social security number printed in the front page.

I wish something could be done about this. Of course the person who got my mail had no business openning my mail and reading it.

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ConcernedCitz
US
Jul 29, 2023 11:15 am EDT
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Request for Federal Government agency who has oversight of State DOL. I am asking for phone number and address.

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Harry Coon
US
Feb 27, 2023 6:25 pm EST

1 week call back is totally ridiculous! then they never call back or they call back early and no one answers? the agreed on Time for call back was 11:45 today 2/21/23.Totally unproffesional!

Also the Labor department web site is very hard to Navigate.

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Overview of Connecticut Department of Labor complaint handling

Connecticut Department of Labor reviews first appeared on Complaints Board on Jun 26, 2009. The latest review Service and unresolved issues with claims was posted on Jan 18, 2024. The latest complaint mail put in wrong mailbox was resolved on Jun 26, 2009. Connecticut Department of Labor has an average consumer rating of 1 stars from 18 reviews. Connecticut Department of Labor has resolved 1 complaints.
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  1. Connecticut Department of Labor Contacts

  2. Connecticut Department of Labor phone numbers
    +1 (860) 263-6000
    +1 (860) 263-6000
    Click up if you have successfully reached Connecticut Department of Labor by calling +1 (860) 263-6000 phone number 0 0 users reported that they have successfully reached Connecticut Department of Labor by calling +1 (860) 263-6000 phone number Click down if you have unsuccessfully reached Connecticut Department of Labor by calling +1 (860) 263-6000 phone number 0 0 users reported that they have UNsuccessfully reached Connecticut Department of Labor by calling +1 (860) 263-6000 phone number
  3. Connecticut Department of Labor emails
  4. Connecticut Department of Labor address
    200 Folly Brook Boulevard, Wethersfield, Connecticut, 06109, United States
  5. Connecticut Department of Labor social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Connecticut Department of Labor contacts

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