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I ordered a bedroom set online at Costco.com on 11 Aug 06. The website promised 4-6 weeks for delivery. My credit card was charged on 11 Aug for $3,727.48. I received an email on 24 Aug 06 stating that my furniture was shipped on 23 Aug 06 but I cannot check the status of delivery. Then six weeks passed without hearing anything about my furniture. I called Costco.com and was told that Costco.com had to check with the delivery company because they cannot check the status of delivery themselves. After two more phone calls to Costco.com customer service and two phone calls with the delivery company I found out that my furniture needed to be repaired before delivery. I did not pay a full price to buy repaired furniture so I cancelled the order.
I was told that it will take 7-10 days to before I receive my refund. Waited 10 days but did not receive a refund and did not receive any phone call from Costco.com for the status of my refund. I called Costco.com again and was told that it took 7 days for them to get an authorization from the delivery company so they need another week before I can get my money back. One more week went by without my money and any update from Costco.com. I called again on a Friday and was told that they never received an authorization from the delivery company and the refund section was not open that day but he will send them an email requesting to expedite my claim. I sent them an email requesting an immediate return of my money and my intention to file a formal complaint. The weekend went by but still no phone call or refund received next Monday. I called again on Tuesday. I was told that the refund section was not in Monday either but they will send another email to the refund section. I asked for a supervisor and was told that a supervisor will call me back. I did receive a call back from a supervisor that day (Tuesday) and she told me that she will escalate this situation and will give me a call back as soon as it gets resolved. No more phone calls that day. No phone calls on Wednesday either.
Now it’s Thursday 26 Oct 06. I’ve been without my money ($3,727.48) for a day short of 11 weeks, never received my furniture, and close to no customer service from Costco.com.
What I learned from this experience:
1) Never again order furniture through Costco.com.
2) Costco.com does not follow through with their promise nor do they, as a company, care how I feel or what I say.
3) Think again before ordering anything through Costco.com and consider how long I can live without my money and nothing in return for my money.
I am uncertain when, if ever, Costco.com is going to return my money and I need to find a way to get my money sooner. I still need bedroom furniture but I don’t have my money anymore.
KR
Nokesville, VA 20181
Please bring back Litter Purrfect Cat Litter in the 35 lb. green jug, Arriba Medium Fire Roasted Salsa in the 70 oz. jug, and the Palermo's Ultrathin Margherita and Pepperoni Pizzas 4 in a box, to my Houston, TX. Costco at the Willowbrook/Gessner Rd. store.
This is formal complaint for Willowbrook store #675. Against the manager on duty on 2/19/19, OP#804-Candice F, who may/may not be the young girl at the customer service desk around 5pm. The "customer svc" goes beyond questionable, it borders on lunacy for your Corp to keep them employed. Sickening behavior toward a formerly happy Executive Member.
I constantly find the new packs leaking and have to put them inside as zip bag to keep them from drying out this is the third such package that I received out of this Box that had a problem. Is this typical?
I have for years enjoyed the large corn muffins from Costco for breakfast. The most recent 6 pack I purchased the muffins were half the size of usual. I hope Costco is not joining the bandwagon of reducing quantity to keep price same. I am hopeful this was just an isolated incident
Please note that the large bottles of Kirkland American Vodka are very hard to open with the plastic sealed all around the cap. There is a small tab to start an opening but it is hard to get started and always breaks immediately on pulling it.
Edmund Szol
9136 Aerie Lane
Blaine, Wa 98230
[protected]
went to pick mu pick pizza some body stole mi beff
I understand that part of the San Francisco Bay composting coffee that I've been buying since I bought a Keurig at Costco, is not truly compostable, but your replacement is plastic. With the ocean polluted, why are you using PLASTIC? I would like money back for my Keurig and all the years I bought SFB coffee and also Kirkland coffee. I was duped.
I purchased Kirkland brand Maple Syrup used it yesterday and opened it today and noticed brown slime coming out. I poured it in a bowl see pic attached.
I am a member of Costco and always purchase Kirkland brand Maple Syrup. I opened the bottle and put it on my cereal it had brown slime in it. I don't realize it until this morning. It was used yesterday too.
Helen and Harold Porter
PO Box 53
Garnish NL
A0E1T0
[protected]
What has happened to your sour dough bread recipe? We just bought 2 loaves and they both were ‘squishy ‘ like regular white bread! Did you change the recipe? Don't mess with a good thing!
9/25/19
PAID $19.47
cooked and threw them in a trash
I have never tased any Bulgogi like this
full of sugar and also so salty.
This product will make people sick
especially for diabetes.
Someone in there was not using gloves while making pizzas
Very unprofessional cashier. I wanted to point out that she needs more training. The reason I did not ask to speak to a manager was I had no time to fill out a formal report.
The avocados we purchased the weeks of October 13-27 are bad, half of each avocado are wasted, looked like the avocados are not ripe when picked, lots of black spots on the flesh.
Thought Costco sells quality products, especially fruits and vegetables.
My iPhone won't connect with Aids—I have been calling resound for 3 days & can't get a person or a call back—just got aids last week and I am bringing them back
October 31 2019 bought tray penne chicken in Alfredo sauce. One hour later or so I had the symptoms of food poisoning.
Would not let my son eat this. What are you selling to your customers?
Your immediate response is necessary to avoid other customers having the bathroom experience I went through!
https://www.washingtonpost.com/news/wonk/wp/2017/06/05/how-millions-of-cartons-of-organic-milk-contain-an-oil-brewed-in-industrial-vats-of-algae/
The "new" paper straws are absolutely useless. They disintegrate in about four sucks. In the future I will not use the paper straws and drink directly or bring my own plastic straw.
Wayne Elson, Member for 25+ years
Your cashier is all over social media saying how she is a cashier with costco and sees all "these people" using welfare to buy lobster and let their kids starve and how she uses her job to see how "they" pay and "they" have 100s in their wallet. I'm emailing it to Shaun King
Bought on Tuesday 02/18/20 . Opened on Thursday 02/20/20
These are the worst braised short ribs ever by Ruprechts. At the most we each had 2 bits of nasty stringy meat with lots of fat and bones. Disgusting BBQ sauce. For $30 Costco needs to stop selling these ribs. My husband hated them too. Waste of money and time.
I would also like to file a complaint for Costco forcing people to wear masks. You do not have the right to force people in America to abide by what you have determined to be a prevention of a virus. I may not continue to shop there ever because of this misuse of power. We vote with our dollar and right now I'm voting for someone else!
Costco is following the current guidance from scientists, as well as from the government. It is not an abuse of power.
Fot years we bought the Costco Green Tea (16 oz) in bottles. I believe there were 24 plastic bottles per case. Now the item has been discontinued completely and there is no replacement for the item. I now have to buy the Lipton brand green tea at Sams Club. We really like the Costo Kirkland brand. Is there a reason it was discontinued?
Product package label stipulates “triple washed”, however, we found dirt on a number of leaves and ended up re-washing most of the leaves before using them for salads or sandwich additions. There is no clear indicator as to what farm or producer packaged the spinach, but the “use by” date is 10/30/2022.
The springs fell out chair on floor.poor quality need to replace.ordered online by my daughter delivered to my home.
she has made it diffcult for cds to use trash cans.customers go to get a sample,, and they cant throw away the trash,having to look for trash cans.there is no reason to not allow cds to use cans,they need plase to throw trash too and for customers to use there too.and this is at costco 1162 bellevue ,wisconsin.thank you.
A few of my dogs have bloody bad diarrhea and usually undigested bits of this in the stool. This product is a problem one of my dogs won’t even accept the treat anymore. Going to the vet ASAP.
Item 1248484 LOT NO:AJFTDLC48545
C006-1
INCLUDED EXTRAS
$140 Costco Shop Card
$350 Cruise Line Shipboard Credit
USD 100 Shore Excursion Credit
Cruise Line only gave us $175 each credit, was told Costco misleads people by posting it this way.
7 Night Cruise from San Diego. Departure Date: Sun Jan 29,2023
Return Date" Sun Feb 5, 2023
Approximately 2 months ago purchased the dog food and it was infested with sugar ants, got all over my pantry. Returned to Costco and they did refund. I bought a different flavor no ants. Yesterday April 27, 2023, bought same brand brought into pantry and infested with ants again! I purchased in Colorado Springs. This is unacceptable!
just tried to book a flight &rental car with Costco travel service. the lady said you have to book a hotel also. don't need a hotel, staying with family. any other travel services allow you to do this !
I like this product. Don't get me wrong.
However:
Lids trap condensate in the seal ring, making it impossible to clean by washing and rinsing. Bacterial growth is taking place, making use impossible.
I will exchange warranted lids for all faulty product, making any other supportive information a moot point.
Can I complain that Costco UK don’t sell Qualicat anymore? Please fetch this back!
Cosco stopped carry this popular coffee. I see myself may be forced to seek another warehouse store carry that coffee.
Placed order Sep 2, after almost 2 weeks waiting, were told (2 days before) it will take another 2 week delay. I should opted for BestBuy that who was going to delivery in 3 days, not Costco's one month. The saving is NOT worth it.
1. Order# [protected]: Reborn Cabinets pocketed $22,558 3 months ago and no work has been done.
2. WO# [protected]: the Kohler Karing bidet works erratically; we mostly have to unplug it to flush.