Sunshine Lighting / Sunlite’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with lighting products.
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Re: Sunlite LED Round Retrofit Recessed Downlight Can Lighting Replacement.
Unexpectedly, several units fell from our ceiling after installation by an experienced electrician. Result was property damage and removal/reinstallation of all 50+ units with associated costs incurred by us. Sunlite/Sunshine Lighting confirmed unit's retaining clip design was inadequate/improper and it was redesigned/replaced subsequently.
Sunlite/Sunshine Lighting agreed to reimburse us in-full for all associated costs incurred as a result of the product failure. After all requested documentation was submitted, Sunlite/Sunshine Lighting refused to reimburse us and suspended all communication with us.
The Company reneged on their reimbursement agreement in addition to selling an inferior product.
Desired outcome: Reimbursement
sunlite 80511 par16 led 7w gu10 bulb
Products don't live up to expectations and customer service is TERRIBLE!
First off, we had forty Sunlite 80511 PAR16 LED 7W GU10 bulbs installed in our new house. All guaranteed to last 50, 000 hours. Well, I am unhappy to say that we had 12 of 40 fail after just one year. For those of you not good with math, there are 8, 760 hours in one year which means if they were left on for the entire year they would still be less than 20% of their life.
Well -- being an advocate for quality assurance, I contacted Sunshine Lighting and submitted a support ticket thinking there must have been a bad batch or something. This was on October 25th 2019. Then after submitting the support ticket, I get "Do you have an receipt you could attached to the ticket for us to view?". So being these bulbs were purchased and installed by our electrician and Sunshine Lighting support person Tahirah Dan insisting they were not going to help me one bit until they received a receipt of purchase. So I had my electrician dig up the receipt from the distributor and submitted that to Sunshine Lighting. That was not good enough, they wanted the receipt from the distributor from Sunshine Lighting. So I contact the electrician again to get the receipt from the distributor from Sunshine and they provided it to me. Finally I was now able to establish that they bulbs were in fact in warranty and asked if they wanted them to perform tests or QA on. I received an RMA and return label on November 5th 2019 in which I packaged the bulbs and sent them back to which Tahirah wrote "They want the bulbs back after they receive them they will replace". Now I did not hear anything and wrote to Sunshine Lighting on January 27, 2020 to ask where my replacement bulbs where and Tahirah informed me they did receive the bulbs and would find out what was going on. Then I received a further email stating "As per the Quotes Manager Credit was giving to 3D Lighting CREDIT NUMBER 40454, they should have contacted the Electrician to come in for new Bulbs the date of the CREDIT was 11/13/19 in the amount of $39.90. I would contact 3D Lighting give them the CREDIT number and have them give you replacement bulbs.".
Now I have never done business with 3D Lighting, so this is just a run around for me.
This company not only sells poor quality products, but provides horrific customer service and based on my experience, I would bet many other end users of their products have experienced the same issues, but the process is so terrible that its not worth the trouble. I am here to inform as many people as I can about Sunshine Lighting's core ethics and customer service in hopes they either fix their issues or go out of business so to prevent other end users from experiencing what I have. I am certain due to the number of bulbs that I personally had fail this is a major issue that they are not owning.
Is Sunshine Lighting / Sunlite Legit?
Sunshine Lighting / Sunlite earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sunshine Lighting / Sunlite. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for sunlite.com can be seen as a positive aspect for Sunshine Lighting / Sunlite as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Sunshine Lighting / Sunlite's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sunlite.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sunlite.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sunlite.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Sunlite.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sunlite.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Sunshine Lighting / Sunlite. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Sunshine Lighting / Sunlite Reviews 0
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Overview of Sunshine Lighting / Sunlite complaint handling
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Sunshine Lighting / Sunlite Contacts
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Sunshine Lighting / Sunlite phone numbers+1 (800) 605-2852+1 (800) 605-2852Click up if you have successfully reached Sunshine Lighting / Sunlite by calling +1 (800) 605-2852 phone number 0 0 users reported that they have successfully reached Sunshine Lighting / Sunlite by calling +1 (800) 605-2852 phone number Click down if you have unsuccessfully reached Sunshine Lighting / Sunlite by calling +1 (800) 605-2852 phone number 0 0 users reported that they have UNsuccessfully reached Sunshine Lighting / Sunlite by calling +1 (800) 605-2852 phone number+1 (718) 768-7000+1 (718) 768-7000Click up if you have successfully reached Sunshine Lighting / Sunlite by calling +1 (718) 768-7000 phone number 0 0 users reported that they have successfully reached Sunshine Lighting / Sunlite by calling +1 (718) 768-7000 phone number Click down if you have unsuccessfully reached Sunshine Lighting / Sunlite by calling +1 (718) 768-7000 phone number 0 0 users reported that they have UNsuccessfully reached Sunshine Lighting / Sunlite by calling +1 (718) 768-7000 phone number
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Sunshine Lighting / Sunlite emailscustomerservice@sunshinelighting.com100%Confidence score: 100%Supportsupport@sunlite.com79%Confidence score: 79%support
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Sunshine Lighting / Sunlite address744 Clinton Street, Brooklyn, New York, 11231, United States
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Sunshine Lighting / Sunlite social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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