Cox Communications
Reviews and Complaints

This has been the worst experience. I'm so awestruck at how terrible this company conducts business, to include lying and deception, that I am almost speechless and that's saying a lot based on who I am. We were duped by the dude who helped me order service based on what I told him we needed, i'm sitting here being told we're going to get your basic cable channels, like cartoon network, e!, comedy central and all those... Well, we get here, get the service set up and we get an astounding 7 channels... But wait! There's more! We get those same 7 channels in hd so that counts as double the channels, and then we have 50 channels of to be announced on loop 24/7. Don't let these people fool you; do not trust them, make sure you break everything down barney style and make sure you see the list of exactly what you're going to get channel wise. The internet service is hilarious; in tx we were getting 111 mbps and here the best cox can squeak out is 30 mbps. Ha! What is that?! And then you're going to charge me twice the price I was paying time warner/spectrum? And it's a shame because cox is the monopoly in our new location... Oh! And get this - we get our first day of mail and lo and behold there's a promotion from cox advertising 230+ channels and internet for $89.99. I guess my word to the wise is make sure the channels they are offering you aren't the same 7, plus those in hd and the rest tba channels that get no service. Maybe cox just thought we sounded like chumps who could be duped. Joke's on us, I suppose. Don't expect the people who get paid to pretend to care about your problem actually pretend to care, either. If you can, take your business and hard earned money elsewhere.

Are cox cable and internet went down at 9pm and we called them this morning and did everything they asked for us to do. We tried everything and nothing worked and the earliest they can send a tech is tomorrow morning like from 8am to 10pm. I can't believe they don't have a tech available for sometime today . We can only get some channels and are cable modern will not reset.

Cox came out to our house today to fix a cable line running under ground that's causing the phone and internet service to go down. The box on the side of the house where the cable connects was left open with the cover on the ground.

We were told the cable and box would be replaced. It belongs to Cox and should at least be secured as opposed to exposed, unsecure with it's cover on the ground.

My wife took a picture after they left. If this form allows attachments, I'll upload it.

Cox... We will not accept shotty service. Please DO BETTER.

Switch cable service cause I could not receive internet in my area it all started with the rep from Walmart who submitted the wrong address the first tech went to the wrong house after having my daughter wait all morning/afternoon call to find out what happened they all but called me a liar describing someone else's home had to reschedule for two more days, now another tech this tech shows up in front of my house in a old jeep just dirty, came in put in the wrong boxes (the struggle is real) this tech should have rewired my house but he chose not too had to call customer service Again! ! . Another Tech was called out for Saturday they show up in front of my house in a big Cox Van described me and my husbands cars and the home put in report we never awnsered the door! . My whole family was home.Customer service Called Again tech came yesterday stayed 3 and half hours had to rewire my whole house he left a hole in the wall wiring. Everywhere across my closet door...Unbelievable they say they can come tomorrow. 5 service techs just wanted Cable

On Jan. 13 at 10 pm some cox cable workers came to my back yard to fix a problem and when they did they cut my phone service. I live with my 89 year old disabled grandma who needs her phone service because she is disabled. I have call ed everyday since the phobe service has been down to see when soomeone is coming to fix tbe problem that cox messed up to begin with. I have been given lots of different answers and told she was on the high priority list because she is disabled. When I came home last nite and still had no service. I cslled once again and talked to one guy that hung up on me and i called back and talked to a guy who was completed rude and no compassion. He told me they would be out tomorrow and thats all he can do. He talked over me while i was trying to talk and got rude with me because he said he cant do anything for us and me telli lng him my grandma is 89 and disabled and has been without her phone for 4 days his not his problem and we have wait for tomorrow. My grandma does not have a cell phone and i work during tbe day. Today is wednesday jan. 18 and we still have no service. If my grandma needs to call 911 she cant and she is at home by herself. Cox cable is the one who came to.my house friday nite at 10pm and disconnected my phone service and now on one is coming out to fix it. I dont know what to do at this point. Its sad this is how cox is treating loyal customers for over 20 years of service and to a disabled elderly lady.

We have had a service tech out 3 times. Problem is worse than ever. Internet is out for hours at a time, and only on briefly when it is working. First tech replaced the modem. Second tech said service checked out fine and couldn't detect any issues. (Unfortunately it was actually working when he arrived). The only thing he checked was the box out back and our computer. After this we attempted a service (chat). Rep said she was unable to see any activity at all so could only send out a tech. When he arrived he would not listen to what was happening. He only replaced a coaxial end and said we needed a new splitter. We have replaced the splitter. We have taken the splitter off completely and wired the modem directly to the wall. Any way the problem is worse than ever. 1 1/2 days was the last stretch before we had about 20 minutes of service. What do we do?

since having cox services installed in my home for many years now. I have never been able to watch the TV in the main living area. since small devices were installed on all my TV I get the worse reception and channel lineup change. since Wi-Fi was installed in my home while renting cox modem I am unable to stream without interruption. after several calls complaints and contacts to cox I was told they gave me a modem that isn't compatible with the high speed I've been paying for a long time. when I have always asked for a supervisor to address all the unaddressed issues for so long I always get disconnected. this is monthly. lately weekly. customer service says if I want the fast internet I've been paying for I need the proper modem that's compatible. and they said they will charge me $3 more a month for a device they should have given me initially, yet in the meantime I cant get the fast internet I've been paying for without being charged more. I will not sweep this under the rug for the mere principle of this matter. I'm a mom of 6 kids. I do it on my own. you're taking advantage of me. and never make an attempt to correct the matter only further manipulate it to worse care and service. you may not care. but somebody eventually will. and this complaint will be duly noted for corporate.

I tired to get my niece and her husband to sign up thru a referral for Cox Internet, I sent the referral in online and had my niece's husband call for the special price rebate. Now, they say they have no record of him calling in, and the online request, No email or phone message was received by me when they said they tried to contact me. I feel very upset that we went thru the procedures and now they say, sorry it didnt get sent out thru their referral dept... over 20 years I have been a customer of Cox, and now this. Not happy at all, I had to speak to 8 people at Cox to even get an answer, most didnt even know what a referral was. Its a shame you treat long time customers this way, that tried to bring you more business. It seems you could honor the referral request, yet no one seemed to even try or care. Needless to say, I wont be recommending Cox to anyone in the future.

Joe Studnek
act# [protected]-677-9603

I have been a victim of a bait-and-switch tactic, which has caused me a lot of frustration trying to rectify this error and disappointment in that Cox refuses to honor their word. I compared all the service providers in my area to determine which provider would give me the best value. When talking to the Cox sales representative. I specified that I wanted only equipment without a monthly fee. On Dec. 17, the silver bundle was installed into my house. Because of weather delays, a supervisor technician, Chris, installed the equipment. Before I allowed him to put in the equipment, I confirmed with him that the equipment would not include a monthly fee. He said that there was no charge. He called someone on his phone and confirmed that there was no charge. He stated that there was a special on the receiver and that the modem was required for the silver bundle and so did not cost extra. On that same day, I got news that my bill would be $149.03, which was much more than I expected or agreed to. I spoke with Jdonna from Cox at 3:30 the same day. She said that there was presently a modem equipment fee on my bill that she would remove, bringing my total down to $132.05. Despite that, I received a bill for $149.03 on Dec 20. I called Cox again on Dec. 24, and Meagan refused to honor the promises of past Cox staff! I have a transcript of a chat with Supervisor Alfonso that also refused the previous agreement on Dec. 27. I wish that they would do as they said they would and not charge me for the modem. However, they expect me to spend my time either returning the modem to them or a mail service! I am also experiencing problems with their DVR and am contemplating disconnecting this service.

I have had Cox for over two years and it seem like Cox keeps raising my bill every month. I was told that my bill would be around $110 a month and it has never been that way. I tried to lower my bill but they won't let me. Then I got charge for prorated charges that I didn't know about and Cox will not credit the charges. The internet never works. I keep getting put on a higher speed but it still does not work. Now my internet is over $80 alone. I tried to even ask for help and Cox customer service doesn't care. I dont now what to do anymore. Im going to include what one of the reps said to me. They basically dont care.

I have been experiencing major issues with Cox Communication and all of my services. I have been having a connection issue from 11/23/16. There has been numerous calls and technician to come out and as of today. I am still having issues. Wiring, equipment was change without informing the customer. My phone NIU box was removed without my permission. I did not ask for digital phone. I have a 93 old mother in my home and I have always had a separate phone line from the Internet. To be told by a technician that my only option is to switch to another carrier Art & T. I think is very unprofessional for Eric Jerome nelson to tell a customer that my only option is to switch to another carrier like At&T for the phone and that you no longer offer the independent service. I called customer service after that and spoke with Frank and we were on a 3 way call and then the story changed to say that I will receive a phone call from a Ben Albert who is a field supervisor today. Frank and I were both on the line and I will be waiting for that call. I was told by Eric Jerome Nelson that the NIU was removed and that Ben might can put it back. I did not authorized my services to be changed from independent to digital. I cannot have the phone, Internet and cable on the same modem. I have an elderly mother that is dependent on that phone. I want my services the way they were originally setup not they way Cox technician want to do. Mr. Jerome was not the most pleasant person and stated all that he had to dizzying that my wiring on my house was not correct . I informed him that for 17 years u until recently when the contour boxes was put in I started having this problem. Modems, wiring, etc had to be done. He also stated that I did not have to pay for it. I did not request for my services to change. I started having connection problems. Which I am told as of today there is a outage and maintenance is to come out. You can look at my record and maintenance has come out but the problem continues to exist. If my phone services cannot be restored back to what I had did I will have to switch to another carrier to have the serves that I need. There are other neighbors having the same problems. Yesterday it was not an outage today it is an outage. The services since 11/23/16 have been going in and out . They work for a few ours then you loose all your services. You loose the phone, cable and Internet. You have no services and he wants today that I don['t have an option to have my phone separate. What if the lights go out my phone would always work. I do not want digital phone services. I want regular phone service. I always had it and I still want it. I have a elderly mother 93 years old. I need my phone working and accessible at all time. I am waiting for the call from Ben Albert Field supervisor. I understand crediting the account. I do appreciate that but I am so displeased with your technicians. You really needs to look at the record and see how many people you sent out too a job but did not perform their job and not a great deal of inconvenience and you are also loosing money. I am sorry but now I have to file this formal complaint against Cox Communications technical services for the phone, Internet, and cable. I pay $ 247.00 a month for your services and to get the customer service I received from your technicians is ridiculous. What are you all paying them for. I need a supervisor to come and check behind everyone that has been to my house and wired or changed something out. I been with Cox for 17 years because I enjoy Cox services. I would like to remain but you all are making very had to stay with your company based on the service issues at hand. Thanks for allowing me to express myself and the concerns that I am having with Cox Cable.

account # [protected].
I've had terrible service since day 1 with Cox. When I first moved to Rhode Island Cox was my only option for cable & internet. (I wont get into it but sales person Casey lied to me about everything, and took a week to get someone to come set up services) Terrible service, Wi-Fi and cable go out all the time. A month or so ago I had no Wi fi for a week or two, (didn't realize it until my cell phone ran out of data early costing me more $$) I called and spoke to a tech who was really nice, he did a speed test and determined my Wi-Fi speed was unusually slow and he sent a tech next day (I had to miss work). I had a router replaced after not even 6 months. Now my problem with Cox is every night this week I've had to call and reset my cable box because of an error, which got really annoying. Ironically I now have Fios in my area (had them in MA and never had an issue) I called today to cancel and switch my services because paying $151 a month I shouldnt deal with this nor do I have time for this. The lady said no problem ill turn your services off but you have to pay a termination fee. That really upset me because I have never complained about any services before, was calm and polite about it and she had no care if i cancelled or not. Why should I pay to cancel if I'm not satisfied at all? Im not one to complain or write a review so Cox please know you are terrible service and you need to get it together.

Around November 7th I add cox Cable to my existing account with High speed internet and Phone services due to a suggestion of a cox representative because I was requesting a transfer of services to my new residence and they will charge me 60 or so for ta technician to do it, so she suggested instead to just add that service and pay 10 dollars for one month and avoid 50 extra of charges. I specifically asked her if that will make me get into a type of contract where my existing account will get altered if I removed that service later and she said NO, I will continue paying my same quote. Now that I am trying to cancel the cable services they want to increase my bill 20 dollars extra every month. I'm being trying to contact the company to cancel the service since 12/05/2016 with no success due to either their system is down and they are unable to access my account or they have a high volume call and leave my phone call waiting for longer than two hours. ( I have proof of that with my cell phone history log in how often I have called them and for how long they placed my calls in hold for). Finally I was able to get of hold of them and they are telling me my bill will be increase 20 dollars if I cancel that service.
I am expecting a phone call from the supervisor to see what they will decide to do but I will like them to keep their promises in keeping my account however was a month ago with no increments on my payments. It was their representative who suggested to add that service to avoid the fee and later on cancel it. I didn't know anything about that if she wouldn't mention it and just paid my 60 dollars to transfer services.

To whom it may concern,

Much to my dismay, I am having to utilize Cox Communications for my phone, internet, and cable provider as Verizon Fios does not service the area in which we are moving to. I was once a customer with Cox and switched to Verizon 3 years ago due to increased charges and absolutely terrible customer service.

On November 21, 2016, I contacted Cox Communications to begin service with this company as I was unable to transfer my service with Verizon. On this date, I spoke with Paula who completed the service agreement to include transferring my home phone number (as confirmed with the third party automated call after finishing with Paula). At this time, the service call was scheduled for Saturday, December 10, 2016.

On November 23, 2016, I contacted Verizon to cancel my service with an effective date of December 10, 2016 as my service with Cox would begin on this day at our new residence.

Today, December 9, 2016, I contacted Cox and spoke with Darren to confirm my service call for tomorrow and at that time was advised that my service call scheduled for tomorrow had been cancelled as me cancelling my service with Verizon caused Cox to be unable to transfer my phone number. While on the phone with Darren, I advised that I would change the number in order to have everything processed and ready for tomorrow. After changing the phone number, I was then advised that a technician is not available to come to my home until Tuesday, December 13, 2016.

I then asked to speak to a supervisor regarding the cancellation of the appointment and lack of communication with me throughout this entire process. I spoke with Emily who advised that the best she could do is have a technician come To my home on December 13th and would put in an escalation request to have someone come sooner should there be a cancellation.

The customer service provided is unacceptable and my worst fear has come true, Cox is just as bad if not worse than they were when I discontinued service in 2013. Somehow the lack of communication and follow through from Cox has become my fault and my family and I are now paying the price with nothing being done by Cox to remedy the situation. This is unacceptable and as soon as Verizon is in our development (newly developed subdivision), we will once again be leaving Cox to hopefully never have to do business with this company again.

I will continue to escalate this and spread the word as to how awful Cox is and warn everyone not to do business with this company.

I hope someone within the company has the decency to contact me and schedule the service call and do the right thing; however, as this is Cox, I have no faith that it will happen.

Kimberly Blake
[protected]

I have lost several hours attempting to fix my send/receive email just to find out it is Cox that is having the problem and then again today, Dec. 7th. Now I am unable to communicate with some clients that is very important.
And yet although I am paying for the use of this product and not getting what I am paying for there will be no adjustment to mine Cox bill next month. I understand they are 'working feverishly' to fix the problem however two days and our Techs are unable to correct the problem.

Hi Cox,
I was a loyal customer to Cox for so many years and switched to AT&T customer temporarily till last Aug.
This Aug, I came back to Cox because I learned that Cox has a better service and am happy with the service since.
However, I was shocked upon receiving my first bill because I was charge $5 .10 per minute for an international call to South Korea.
I remember I used to be charged 8 cents per minute to call to South Korea and I mentioned that I call South Korea a lot when I became a Cox customer again through local Cox broker. I remember he mentioned about "calling plan" or something..that I will get an plan.. I thought I was going to have a 8 cents per minute plan just like previous service. Except that I don't remember I was introduced to any detailed plan choices or anything...by Cox people.
Anyway, my first bill shocked me ($431.67) and I called the customer service and was told that it will be re-rated and was told to pay the entire amount. I paid entire amount and waited for it to re-rated. The next month, nothing happened and I called the customer service again and he said that it takes 2 billing cycle and that I should wait. I waited.
I received 3 rd bill since the first shocking bill, found out that nothing happened and I called again. I was told that the request was denied since I didn't say that I want the international plan. I stated that I was not introduced to any choice at all except I mentioned "I call South Korea a lot" when I became Cox customer again. That was all. I think the responsibility to introduce customer to all the calling plans (domestic, international) lies to Cox, too, even to Cox local broker.
I have been a loyal customer in the past and currently, too by paying the bill on time and enjoying the service.
I am sure you can quickly resolve this problem for me by giving me an credit for re-rating the cost for the calling to South Korea from Aug 26 to Sep.19. (total$ 260.10 for 51 minutes)
Please solve this problem for me so that I can relax and enjoy your service.
Thank you in advance.
Hyangmi Kang
Account number 001 3110 [protected]

Dear CEO or manager of cox cable
I 'm not a happy camper nor customer period! I 'm rating my experience at this company zero!

I had and continue to have bad blood with coxs cable since over 5 years and fix my own stuff most of the time because when they make a mistake they do one thing talk money ONLY! That is so sad...

The contractors that come here refuse to do their jobs and all they talk is numbers as well .The supervisor on the phone today at about 4:07pm 11/28/2016 did the same thing continue to talk money but would not treat me as a customer .)-;

I ask her to go to the screen and find the date that the contractor arrived at my home to place new service in my bed room ..she told me and i quote ''i wouldn't know the date only you would ''... i told her she should know it and it was her job to find it ..she came back at me and said ok now i got it ..WOW how lazy can a person be !

Sarah helped me which is the tech lady and she knew more than the frecking supervisor ...lol Sarah shut the tv down and started over but still no channel 60 tv land.She said there was outage in my area but it is all the time no tv land ! )-; or no tv on my channels for hours off and on...when will this stop?

The remote control don't work for the setting at all and its new.The guy who hook me up didn't fix the screen size and am still looking at old school screen AGAIN!...WHYYYY? ... Why do i have soo many problem with this company and all they want is MONEY!

It was his mistake for not programing the remote control and am not paying another cent ...please tell him to wave the fee and come here to fix my tv as a customer .

I 'm not a bank and so far i was told that my bill was $108 for December 2016 but i got a bill for $118 HOW RUDE ! that better be fixed to or am going to an other tv company in 2017
Good day and thanks for reading this complaint
Roxanne Brown

I am a recent returning customer to cox . I phoned the company on 11/10/16 for assistance with my account and asked to speak to a manager. I was told I would receive a call back 2 days later on 11/12/16 but never did. It is now 11/23/16 and still I have received nothing. My account as charges of $219 in purchases for 13 movies from October that I was told were adult movies on 10/17/16 between the hours of 1-3pm. There is no way possible to watch that many movies in a 2 hour time frame nor can they be saved so I requested that the charges be backed off due to obvious error and I was told it was not possible. I believe the fact that no one has called me back confirms that the customer service for Cox has not improved since I was last a customer years ago. I was told there were no other managers in any location that could speak to me and I find that absurd! Once my current contract is up I will not keep this service due to this fact. I would like this rectified ASAP and that is why I am contacting the regional manager.

Thank you

K Dickerson

I moved in Sept. 2016. Let's cut to the chase. After at least 10 calls and as many patronizing, inefficient reps, I've received nothing but useless rhetoric. One would explain how my money was mistakenly removed; the others spouted the same but added more useless verbage. After exhausting conversations and no results, I was passed on to the only "supervisor" who could end my plight. Needless to say Ray was good at only one thing, trying to appease me while doing nothing. It seems my speaking with countless reps, explaining how I'm a retired military person living on a fixed income and the $747.00 they owed me put me in a dire financial dilemma, went over like a lead balloon. All I got was "I can't usurp procedures", " the check's in the mail" and my all time favorite, " is there anything else I can do". Yes, give me back the money you so fervently removed without cause!
I've never experienced such a miscarriage of justice and I've seen a lot. When the military made a mistake, they corrected it expeditiously. Not COX! They bait you with pleasantries and push all the buttons to solicit the kind of response that would reflect negatively on you the victim. After countless attempts and endless pleas, I decided to take it to the media. It took only one stroke to remove my money, yet I received excuse after excuse why it couldn't be returned the same way. I should've been told to submit a " running total", whatever that is, to have their mistake returned to my account. Wow! It only took 3 months for Ray to tell me that one and I spoke to Katherine on 14 Nov., who I might add, assured me she had spoken to her supervisor and my money would be deposited by Wednesday the 16th. Oh yeah, no mention of that "running total" option either.😉 So I was told a check was in the mail, the rep. forgot to enter the equipment was returned, they placed my info on the wrong screen, their system showed I was still living in the apartment, and my favorite " I'm the only one who can make a decision there's no one else". That was scary but obviously quite true. I'm willing to test that theory. Trust me, I will.

On October 6, 2016 technicians came to my house to install high speed Internet and telephone service. Our house had never had Cox before and they had to come back the next day to finish. They did something wrong and my phone did not transfer from Century Link. When I realised we did not have phone service I called and was told it would be remedied in 10 days meanwhile have a temporary number. I called back in 10 days it was not fixed on and not until 11/11/2016 it was finally remedied. I was billed by both Cox and Century Link. Cox admitted to me it was their fault so I believe they should reimburse me what I had to pay . Century link has billed me: For service 10/03-11/02/2016 59.05
11/03-12/02/2016 49.67 Total $ 108.72

Cox has billed me:Initial bill for service 10/06/-11/05/2016 $ 251.48
11/06-12/05/2016 $46.65
For a total $ 298.13
( this includes a credit for monthly service of $33.56 and a courtesy credit of $ 50.00 for a Total $83.56 Credit, )

As you can see Century Link has cost me more them this. And Cox has billed for telephone service ( they charged me $25.00 for the temporary number they gave me to cover their mistake- I want my original number.) First month service $ 34.14 plus fees and taxes
second month service another $ 25.00 to change my phone back to my original number (?) $34.14 plus fees and taxes. Total $ 118.28 plus fees and taxes. Minus $ 83 56 Credit ($ 1.14 a day11/6, 7, 8, 9, 10= 5 days no service $5.70 I should only owe $29.00 for second month service.) I feel to be fair to me I should be reimbursed The Century Link $$108.72 & Cox $ 6.28 for a Total of $ 115.00

I can, t express enough the aggravation it took to get to the bottom of the problem with both companies.

A complaint has been filed with Nevada Consumer Affairs and forwarded to Nevada Attorney General.