Menu
For Business Write a review File a complaint
CB Internet Providers Cox Communications Incomplete fiber internet cable installation.
Cox Communications

Cox Communications review: Incomplete fiber internet cable installation. 1

B
Author of the review
9:54 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 23, 2024, an attempt was made run a fiber cable from the road to my house. He was unsuccessful. I never heard anything back from anyone so on June 7th I talked to a customer support person, Johnathan, who is assigned to this area. Then on June 18th another technician came out and he was able to lay the cable from the road to the house and hook up the modem. Able burial was supposed to happen shortly after that — but never has. Even my neighbor had his cable buried, and his was installed two weeks after mine. I continuously contact Johnathan to ask for status and get the burial complete, but all that happens is he says he will report to his supervisor. Nothing is ever accomplished. My concern is that the cable laying above the ground will be damaged and I will lose my internet. Can you give me help I what I can do To get the Installation completed.

Harold Foos

Desired outcome: Complete fiber cable installation

Confidential Information Hidden: This section contains confidential information visible to verified Cox Communications representatives only. If you are affiliated with Cox Communications, please claim your business to access these details.

1 comments
Add a comment
O
O
O. Bradtke
Jul 26, 2024 8:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

To expedite the resolution, you might consider contacting Cox's customer service at a higher level, such as a regional manager or their corporate office. Additionally, documenting your interactions and the timeline of events can be helpful when explaining your situation. Expressing your concerns through social media platforms may also prompt a quicker response. Ensuring that your issue is escalated properly should help in getting the cable burial completed to avoid potential damage and service interruption.

  1. Cox Communications Contacts

  2. Cox Communications phone numbers
    +1 (888) 278-6660
    +1 (888) 278-6660
    Click up if you have successfully reached Cox Communications by calling +1 (888) 278-6660 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (888) 278-6660 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (888) 278-6660 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (888) 278-6660 phone number
    Closed Captioning
    +1 (800) 234-3993
    +1 (800) 234-3993
    Click up if you have successfully reached Cox Communications by calling +1 (800) 234-3993 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (800) 234-3993 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (800) 234-3993 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (800) 234-3993 phone number
    Support
    +1 (866) 961-0027
    +1 (866) 961-0027
    Click up if you have successfully reached Cox Communications by calling +1 (866) 961-0027 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (866) 961-0027 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (866) 961-0027 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (866) 961-0027 phone number
    Sales
    More phone numbers
  3. Cox Communications emails
  4. Cox Communications address
    6205-B Peachtree Dunwoody Road NE, Atlanta, Kansas, 30328, United States
  5. Cox Communications social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Cox Communications Category
Cox Communications is ranked 8 among 64 companies in the Internet Providers category