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Crafter's Market

Crafter's Market review: HORRIBLE SERVICE 18

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11:52 pm EST
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I ordered 3 different colors of Paternayan Wool Yarn from the large selection they show on their website on June 7, 2011. I am still waiting for the last item to be sent almost one year later. They DO NOT answer emails. They DO NOT answer their phone. They DO NOT EVEN RESPOND TO THE BETTER BUSINESS BUREAU. I have asked for a refund. NO RESPONSE. They have basically stolen my money and apparently can get away with doing so.
WARNING: DO NOT SHOP AT THIS COMPANY.

18 comments
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Tell-it-all
359 bellevue ave, US
May 24, 2012 7:57 am EDT

Here is a current phone number and Karen Murphy's (owner of Crafter's Market), home address: 947 Unicorn Trail, Chesapeake VA 23322. Phone [protected] or [protected]. I would advise making a police report to Chesapeake police. This is a common scam for her. The report can be done online.

raven2010
raven2010
Saint Joseph, US
May 24, 2012 8:57 am EDT

I Will call them as well to make saure the phone number is valid.

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mark p dorsey
Groton, US
Jul 27, 2012 1:37 pm EDT

i ordered 8 patches from this site, all in stock according to site. A week later a package arrives with only 2 in it, the rest said to be sent in 1-2 weeks. Ofcourse as you can guess, nothing. I have called, no answering machine available to leave message, no way to contact them via their web site.And of course she has charged my credit card the full amount.

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mark p dorsey
Groton, US
Jul 27, 2012 1:52 pm EDT

Business takes orderscharges your credit card, then doesnt fill them. Then she will not return phonecalls, emails etc. when i calld her home, no answer ofcourse, and when i was leaving a message making her aware that i wasnt just gonna go away, someone stopped the recording and hung up the line, another example of them not only having no intention of filling the order, but stealing the money for a product shedidnt send. i to am contacting the chesapeake, va police depy and filing a complaint as well as sueing in small claims court if need be, i encourage all that have been scammedby her to join the cause.

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B. Tetreault
Chandler, US
Jul 22, 2014 10:18 pm EDT

I ordered an ASU Scrapbook kit for my son when he graduated from Arizona State University in May. By June 3, I had not received a single acknowledgement of my order, but money was taken from my checking account by Crafter's Market in the amount of $16.94. In early June, I sent them an email and they did respond, telling me that my order would ship in 1-2 weeks. Well, here it is on July 22, and I have not received the product I was charged for, I can no longer get anyone at :Crafter's Market to answer their phone or respond to my emails. Seeing numerous complaints from other consumers makes me wonder how this business is allowed to continue operation. I am going to dispute the charges with my bank and report "Crapper's Market" to the Better Business Bureau.

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Connecticut Needler
Sharon, US
Sep 27, 2014 7:06 pm EDT
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Last year I ordered yarn from Crafters' Market and was pleased with the order. So when I needed more yarn (needlepoint yarn is getting scarce in my area) I went back to them. Nothing in one month, and as others have reported, no reply, no one at the phone number, nothing but my "thank you for your order" email and a debit to my checking account. I am contacting my bank to see if I can get my money back, and will also try the phone number supplied by another complainant. Wish I had checked here first! Amazon has some wool listed, what I ordered came in 3 days!

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Connecticut Needler
Sharon, US
Sep 29, 2014 4:58 pm EDT
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I checked with my bank and they are going to refund the money Crafter's Market charged my debit card. Check with your bank--my claim is just a month old.

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Yarn Girl
Whiteville, US
Oct 12, 2014 10:23 am EDT

I'm in agreement with the above and having my own issue with Crafters Market. No response from emails or phone calls. I received half my order back in mid-August and now nothing and it's mid-October. They stated the remainder would be back ordered 1-2 weeks but it's been about 10 wks since they collected their money from my paypal acct. I too wish I had checked their reviews before ordering. I'm hesitant to order from somebody else because some complaints in the BBB read that they did eventually send the product. I don't want to end up w/ double the yarn. How disappointing that a company so close, in VA and in the USA, is treating consumers this way. I like supporting small business but will stick with Amazon and the bigger companies when ordering on-line in the future.

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Connecticut Needler
Sharon, US
Oct 12, 2014 11:38 am EDT
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See if PayPal can refund your balance--I suspect that having some major banks and payment services investigating complaints will do more to correct this poor service/ripoff than BBB!

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Connecticut Needler
Sharon, US
Oct 13, 2014 11:06 am EDT
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It hasn't arrived yet, but just got a communication from Crafter's Market that my wool has been shipped. Bank of America must have done something! I'll post if it actually arrives!

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Yarn Girl
Whiteville, US
Oct 13, 2014 12:01 pm EDT

Yes, please post. I've put in a complaint w/ BBB. Told paypal they need to investigate immediately and get the paypal icon off their site. Paypal is a service for good services. I was on the phone for 1/2 an hour w/ paypal insisting they look at all the complaints w/ the BBB and online about the horrible service of Crafters Market. I have contacted all my knitting friends all over the US to be sure they don't order fr them. What a headache! And all i want to do is knit a scarf :-)

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Connecticut Needler
Sharon, US
Oct 13, 2014 3:44 pm EDT
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I know how you feel--my order was for a wedding present and a baby pillow, so both had deadlines! Crafter's Market also has a Facebook page which i tried to post to, but they seem to have one that only they can post upon. I certainly wasn't going to 'like' them to see if I could post a complaint. However, there may be a way to let Facebook know about the terrible service they provide!

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Connecticut Needler
Sharon, US
Oct 20, 2014 2:50 pm EDT
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VICTORY! Bank of American submitted a complaint to Crafter's bank, and all of a sudden I got an email saying Crafter's had shipped. It took a week to get here, but I now have my wool. I will never attempt to do business with them again, but pass this story on in the hopes that some other customers can get their money or their merchandise.

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stitch'n tyme
Ravenna, US
Oct 22, 2014 4:40 pm EDT
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Do NOT buy from crafters market, Poor communication skills, my items were on back order I was not notified until two weeks out. After I email 3 times, and faxed her twice. I cancelled my order and asked for a refund as I needed the items for an event and would not get it in time. My refund was not made and I was just notified the order was then shipped out anyway. Horrible merchant!

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Angry Crafter
Crosby, US
Nov 17, 2014 6:21 pm EST
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Placed order Oct. 6th. They sent two of the eight wool yarns that I ordered promising the other 6 "one or two weeks later". Have seen or heard nothing for 5 weeks. No way to comment on their facebook page, a phone that has a recording but no way to leave a message. I believe this ### has been working a system on innocent consumers for some time. They have not heard the last from me. My complaints will be spread far and wide about this rip-off scam she has been running for years. Pissy Cheating Bugger!

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Debkaye
Urbana, US
Jan 28, 2015 8:57 pm EST

I ordered 10 sheets of Ohio State paper on January 17th and tried to contact them today and could not reach abperson. Voice mmail said to email. I did that and email came back said could not deliver. What am I supposed to do? It was onkt $17, thank goodness, but she stold from me obviously. I wish I would have read this post before I ordered

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Connecticut Needler
Sharon, US
Jan 29, 2015 8:23 am EST
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My advice again--call your bank, ask that they refund your money. Bank of America did so for me and then went after Crafter's Bank for the funds and Crafter's suddenly came to life and shipped my wool. As the saying goes, "Follow the Money"!

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WhoDoesSheThinkSheIs?
US
Oct 20, 2015 6:53 pm EDT
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YOU ARE NOT THE ONLY ONE SHE STOLE FROM ---- Unfortunately she got A LOT MORE OF MY $$$$ from me
WARNING! Do not give anybody associated with this your $$$$ if you do you might as well kiss them goodbye! Be forewarned!
Crafters Market - stole money for product, gave no product
crafters market
po box 15565, chesapeake, va.
947 Unicorn Trail
Chesapeake VA 23322
Virginia
United States
Phone: [protected] or [protected]
craftersmarket.net

I also found this posted on line -- It must be a Jack and Jill rip off team!“ripped off by Mr. Murphy's other business craftersmarket.net...”
3/12/12
ripped off by Mr. Murphy's other business craftersmarket.net...details...
Order ( full set of DMC floss almost $200) placed 3/1/12, site states shipments made in 2 or 3 bus days, email on 3/7/12 stated items shipped, order did not arrive for wife's b-day, no answers to emails, tracked down contact info from website host. Mr. Harry Murphy claimed that he had just shipped items that morning. Got home to see email that my order was cancelled, they have my money. contact #'s include [protected], [protected], [protected] owners are Harry and Karen Murphy and the actual address is 947 Unicorn Trail, Chesapeake, VA 23322 don't let them screw you too

Ask ROY about Amurphyfence
Was this review helpful?Yes1
...************Then found this Mr. Harry A. Murphy...GOOGLE it if you don't believe me!
Address:
947 Unicorn Trail
Chesapeake VA 23322 Contact Information:
757.439.7217 (C)
Harry.Murphy@cpschools.com
Mr. Harry A. Murphy was elected to the School Board in May 1998. He was re-elected in May 2002, 2006, 2010, and 2014. He was elected Vice Chairman in July 2008 and re-elected Vice Chairman in July 2009. In July 2010 he was elected Chairman of the School Board and re-elected Chairman in July 2011. He retired from the U.S. Navy as a Commander and is currently the owner of A. Murphy Fence Company. Mr. Murphy has served on a number of service boards including the Board of Directors of the Governor's School for the Arts and the National Board of Directors of the Military Child Education Coalition. He is very active in his church, serving as a youth leader for seven years. He also coaches youth sports. Mr. Murphy received a B.S. degree from the U.S. Naval Academy and a M.S. in education administration from Old Dominion University. He and his wife, Karen, have three children and one grandchild. Two of their children are graduates of Chesapeake Public Schools.

UNBELIEVABLE -- how do they get away with this? Maybe another contact number to see if we can get out monies back

  1. Crafter's Market Contacts

  2. Crafter's Market phone numbers
    +1 (757) 546-0264
    +1 (757) 546-0264
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    Phone & Fax
  3. Crafter's Market emails
  4. Crafter's Market address
    PO Box 15565, Chesapeake, Virginia, 23328, United States
  5. Crafter's Market social media
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    Oct 31, 2024