Crafter's Market’s earns a 2.5-star rating from 8 reviews, showing that the majority of craft enthusiasts are somewhat satisfied with their purchases.
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Bad experience
I have ordered some scrapbook paper from CraftersMarket website and it took them forever to deliver my order.
When it finally arrived I was very disappointed because the color was incorrect. I called CraftersMarket customer service and asked for an exchange and they promised to contact me back as soon as they'll find the solution. No one from the company contacted me back and I did not receive anything. They also did not refund my money.
Horrible site, customer service, I would not recommend anyone ordering from this company
I wish I had found the reviews regarding this site before I ordered anything. I am having the same issues, response to emails have been zero! Paid in full, received part of my order with other items on backorder and has been weeks and still nothing! Unfortunately I needed these items for a project I was working on and it has delayed and is making me look bad to my customers. Only site online that I could find that sells what I ordered! Bummer because now this really affects not only my business relationships but also my income!
Was debating on ordering from them again, but after this first order, no company response to emails about order, and now finding these reviews, I will not be placing another order from them at all!
Horrible site, customer service, I would not recommend anyone ordering from this company!
never shipped order
Order ( full set of DMC floss almost $200) placed 3/1/12, site states shipments made in 2 or 3 bus days, email on 3/7/12 stated items shipped, order did not arrive for wife's b-day, no answers to emails, tracked down contact info from website host. Mr. Harry Murphy claimed that he had just shipped items that morning. Got home to see email that my order was cancelled, they have my money. contact #'s include [protected], [protected], [protected] owners are Harry and Karen Murphy and the actual address is 947 Unicorn Trail, Chesapeake, VA 23322 don't let them screw you too
The complaint has been investigated and resolved to the customer’s satisfaction.
Sent in my order 3/16/2012 got a message that it was on backorder and would ship in 1 to 2 wks it is now 4/10/2012 i really needed theses thins for a project I am working on .I called them twice and sent three e-mails. I have not received a reply.
Ordered scrapbook papers from this outfit never received papers chargers were made thru paypal and no items ever received close this scam down
Here is a current phone number and Karen Murphy's (owner of Crafter's Market), home address: 947 Unicorn Trail, Chesapeake VA 23322. Phone [protected] or [protected]. I would advise making a police report to Chesapeake police. This is a common scam for her. The report can be done online.
Is Crafter's Market Legit?
Crafter's Market earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
A long registered date for craftersmarket.net can be seen as a positive aspect for Crafter's Market as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Crafter's Market's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Craftersmarket.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Craftersmarket.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Crafter's Market's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- Craftersmarket.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The craftersmarket.net may offer a niche product or service that is only of interest to a smaller audience.
- We found that the technical contact email address listed for Crafter's Market appears to be invalid or not in use. This could be a red flag and may indicate that the website is not being properly maintained or monitored. It is important to ensure that contact information listed on a website is accurate and up-to-date
HORRIBLE SERVICE
I ordered 3 different colors of Paternayan Wool Yarn from the large selection they show on their website on June 7, 2011. I am still waiting for the last item to be sent almost one year later. They DO NOT answer emails. They DO NOT answer their phone. They DO NOT EVEN RESPOND TO THE BETTER BUSINESS BUREAU. I have asked for a refund. NO RESPONSE. They have...
Read full review of Crafter's Market and 18 commentsMissing items, no refund, no communication
I placed my order with Craftersmarket.net on May 26 and received the shipment a week or so later. I was missing three things from my order and was told that the items were back ordered and would ship in 3 weeks or so. It is now July 22 and I still have not received the items THAT I PAID FOR, nor have I gotten any response to my multiple calls and emails. What makes the maddest were that the items were for my wedding and now I'm scrambling to find alternatives, when if I'd just gotten a simple message from them I wouldn't have wasted so much time waiting on them. THIS IS A CRAPPY COMPANY WHO DOESN'T GIVE A RIP ABOUT THEIR CUSTOMERS AFTER THEY HAVE THEIR MONEY. DO NOT BUY ANYTHING FROM CRAFTERS MARKET!
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible communication, slow shipping and the 2-3 day guarantee means nothing
Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" items are shipped in 2-3 days. No rseponse. E-mailed again Thursday and got a response Friday saying that some items were backordered. I asked them to send what they had, and they did not respond or ship anything. I debated on cancelling the order altogether, but felt that I would get billed anyways since I had little faith anything gets done correctly there. Got an e-mail on the 28th saying that my order shipped. It is now 5/5/11 and still nothing in the mail (Shipping first-class from VA to ME should NOT take 7+ days). I tried calling the number they have multiple times, but it rings about 4 times, then just tells you to e-mail them with any questions.
To sum it all up: HORRIBLE communication, slow shipping and the 2-3 day guarantee means nothing. It doesn't even make sense to put "most items ship in 2-3 days" since they can then use the excuse that "your order was special so the 2-3 days doesn't mean anything". If you're going to make a guarantee, then do it, otherwise don't.
Here is a current phone number and Karen Murphy's (owner of Crafter's Market), home address: 947 Unicorn Trail, Chesapeake VA 23322. Phone [protected] or [protected]. I would advise making a police report to Chesapeake police. This is a common scam for her. The report can be done online.
Horrible experience
Ordered floss 4/18/11 (Monday). E-mailed Wednesday asking for ETA, since the site claims that "most" items are shipped in 2-3 days. No rseponse. E-mailed again Thursday and got a response Friday saying that some items were backordered. I asked them to send what they had, and they did not respond or ship anything. I debated on cancelling the order altogether, but felt that I would get billed anyways since I had little faith anything gets done correctly there. Got an e-mail on the 28th saying that my order shipped. It is now 5/5/11 and still nothing in the mail (Shipping first-class from VA to ME should NOT take 7+ days). I tried calling the number they have multiple times, but it rings about 4 times, then just tells you to e-mail them with any questions.
To sum it all up: HORRIBLE communication, slow shipping and the 2-3 day guarantee means nothing. It doesn't even make sense to put "most items ship in 2-3 days" since they can then use the excuse that "your order was special so the 2-3 days doesn't mean anything". If you're going to make a guarantee, then do it, otherwise don't.
The complaint has been investigated and resolved to the customer’s satisfaction.
I still have not received them, nor have I received a refund or any correspondence from the company
I ordered several items from craftersmarket.net and all but 3 were shipped on April 19. Those 3 items were supposed to be shipped 4-7 days later. I still have not received them, nor have I received a refund or any correspondence from the company. I e-mailed them to see when the items would be shipped and never got a response. I guess they are just going to keep my money. Buyers beware! Do not use this site!
Have been suffering the same problem! Ordered on 10/19/12
& as of 11/09 have not received explanation. E-mailed 10 days ago have received
No response! Called home no., husband answered & was no help because "he knew
Nothing about the business & she was sick." Avoid ordering from them at all costs!
Here is a current phone number and Karen Murphy's (owner of Crafter's Market), home address: 947 Unicorn Trail, Chesapeake VA 23322. Phone [protected] or [protected]. I would advise making a police report to Chesapeake police. This is a common scam for her. The report can be done online.
I am in the same boat. I placed my order on May 26 and received the shipment a week or so later. I was missing three things from my order and was told that the items were back ordered and would ship in 3 weeks or so. It is now July 22 and I still have not received the items THAT I PAID FOR, nor have I gotten any response to my multiple calls and emails. What makes the maddest were that the items were for my wedding and now I'm scrambling to find alternatives, when if I'd just gotten a simple message from them I wouldn't have wasted so much time waiting on them. THIS IS A CRAPPY COMPANY WHO DOESN'T GIVE A RIP ABOUT THEIR CUSTOMERS AFTER THEY HAVE THEIR MONEY. DO NOT BUY ANYTHING FROM CRAFTERS MARKET!
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Overview of Crafter's Market complaint handling
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Crafter's Market Contacts
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Crafter's Market phone numbers+1 (757) 546-0264+1 (757) 546-0264Click up if you have successfully reached Crafter's Market by calling +1 (757) 546-0264 phone number 0 0 users reported that they have successfully reached Crafter's Market by calling +1 (757) 546-0264 phone number Click down if you have unsuccessfully reached Crafter's Market by calling +1 (757) 546-0264 phone number 0 0 users reported that they have UNsuccessfully reached Crafter's Market by calling +1 (757) 546-0264 phone numberPhone & Fax
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Crafter's Market emailsccsstitch@aol.com100%Confidence score: 100%Support
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Crafter's Market addressPO Box 15565, Chesapeake, Virginia, 23328, United States
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Crafter's Market social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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