Credit One Bank’s earns a 4.1-star rating from 1767 reviews, showing that the majority of customers are very satisfied with banking services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
unable to verify payment!
I have had an account with Credit One Bank for years. They issued a credit card to me soon after I declared Bankruptcy, almost 10 years ago. I have paid my balance in full consistently, never missed a payment, and have never been late with a payment. I have successfully rebuilt my credit. I now have a 730+ fico. Using their card, and other similar cards, in...
Read full review of Credit One Bank and 8 commentscharges before you activate the card!
I received an invitation for the credit one card. Took them over 10 days from the date they said the card had been mailed. I activated the account by phone. Then I went online to set up the account. I noticed that they had already had sent a bill for charges before the account was even activated. Called the 800 number that they have and they tell me the account is not activated until they say so. Told them that was fine cancel the effective immediately and that I was notifying a lawyer about this. Please do not do business with this company. I am also going to notify the attorney general for the State of Nevada and the BBB about this company.
fraudulent credit purchases
I have NEVER had a credit card from this company... i have NEVER applied for credit with this company and have recently been made aware of this company transferring balances from other credit cards I've NEVER had or EVER applied for.
I have had the dis pleasure of dealing with this credit card company that does NOT try to work with you for anything! They said I charged a card I received in the mail back in april of last year well over 700 dollars when the credit limit was only 200 dollars! And may I remind you I did not charge more then half of the charges---I had called and reported it stolen -they said dont worry about it we will handle it-WELL GUESS WHAT THEY DIDNT HANDLE IT ! And they still are doing nothing about it! It is really starting to piss me off--- I have never received a bill for this amount but yet it is on my credit report! I am still trying find out if they even intend on doing anything about it...or if they are expecting me to pay for charges i didnt do?! And on top of it--- I had the fraud protection plan!I thought that is suppose to work if you have it and the card gets stolen and used!
I wish somone would help me figure this ### out! So it comes off my credit report!
processing payments on time!
I sent two payments 8 days ago from Columbus, OH to Credit One's payment address and another to another bank with the same zip code. This being both banks should of gotten their payments the same day. The other bank did get the payment and posted it on time 4 days after I mailed it. As of today 8 days later Credit One Bank has not posted my payment and even added a late charge to my account the same day the payment is due. Something funny is going on with this company because when I call them they are rude and talk to you like you are trash. I demanded to speak to a supervisor and he was some kid that treated you the same way. Customer service is very poor and they act like they don't even care about your business and concerns. They are more concerned about their money. I have been rebuilding my credit for years and never been late to anything and now this comes up. I refuse to be taken down by this FRAUDULENT bank and their practices. I have decided to contact an attorney and pursue legal action against Credit One Bank. I will keep this posted as information becomes available.
I am so sorry that everyone here is having problems with Credit One bank. I must be one of the lucky ones because I have had the card since June 2007 and they have increased my credit limit twice already (a customer now for 7 mos). I pay my bills through my bank bill pay (my bank pays them via EFT) and I haven't had a problem at all. Perhaps its because I pay the C1 bills through my online bill pay, and I dont mail them a check.
Good luck to everyone - I hope that everything gets resolved.
Oh my god! I recently accepted my offer online yesterday! I wonder if it will happen to me. Do you guys have any suggestions when the time comes that I will pay my bills? Is it better to pay in check?...I think credit one cardholders should file a Class Lawsuit against this fraudulent Credit card company! thanks to all of your feedback about this stupid company!
The same thing happened to me. I've only had the card for a few months and everything was going fine until I tried to make an online payment a few days before the due date. I was given a confirmation number which I printed out. After the due date, I noticed that the payment was never processed and they charged me a late fee and an over the limit fee. When i called Credit One they told me that I entered my debit card number incorrectly. I told them that the number is automatically stored in their system and that I had not changed it since I opened the account which had always worked. He then put me on hold for about ten minutes and when he got back on the phone he told me that he was mistaken. It wasn't my debit number, but the security code on the back. However, there is NO where to enter that information in their system. Liars! They deliberately do not process your payment until after the due date so that they can charge you astronomical fees.
These guys are crooks!
When I finally spoke with a representative on the phone, I immediately paid the entire balance and demanded that they close my account. I want absolutely nothing to do with this credit card company. They will continue to scam and charge you fees that are not warranted.
If you have this card, do anything you can to pay it off and close it immediately.
Good luck!
I pay my bills through bill pay an online banking feature linked to my checking account. For about 6 straight months I received numerous late fees and couldn't figure out what was going on because I pay everything on time. Well I finally decided to pay off the balance on my credit card and after 18 days of nothing being posted to my account, I contacted my bank who informed me that they changed their mailing address. They changed the mailing address so that any payments being mailed to them would have to be rerouted, forwarded or returned to sender justifying a late fee! I am actually on hold right now with Credit One Bank to see what BS they are going to tell me now!
However, I did cancel my account last week.
Thank you for those that posted comments. I was interested in getting this card, so I went online to fill out my application. I put in the website address and a search engine popped up. Well, I thought I typed something wrong, so I put in the address again... Same search engine popped... I don't know alot about computers, but that just didn't seem right to me. I went to google and put in Credit One and this is what I came to. Thank you for saving me from getting p*ssed off down the line... I have very SERIOUS anger management issues, so reading your comments let me know that if I did business with these people I might one day be on the news.
payment problems on website
I have a Credit One credit card and I am very glad it has a very low balance and I will be paying them off and cutting it up. I believe this is a company owned by a bank in India. Talking to them on the phone makes me very uncomfortable as their arrogance leads me to believe they are scamming people. I have yet to speak to someone that does not have and accent. I made a payment online on June 22 and today is the 24 and there is not even a pending payment noted. I do have a reference number but with the way they do business I doubt that will matter. I plan on reporting this company to my state banking and finance government as well as the Security Fraud dept.
Can't get on website. All it does is spin and then says timed out. I have been trying for days to check my account and payment information. I am getting frustrated with it
Can never make a payment due to site being down. Call and on hold forever. This is their way of making u forget to keep calling back so they can charge late fees.
This company opened an account in my name that I had no knowledge about, now this information is on my credit! I have sent them several letters, an identity theft report, and a police report, NOTHING has been done! why is this acceptable, as an american consumer I should not be held liable to financial damages resulting from identity theft.
Annual fees...
I am late on my credit card payment. The bank started robo calling me around the first part of feburary 2019. These calls were around 9 per day, sometimes in the late night/early morning. I ha had to change my phone number on march 1st 2019. I started savingthe calls on feb.15, I have screenshots of them attachment
they claim the account is closed and was closed almost a year ago. However they are letting the account sit and still collect late fees and interest instead of actually closing out the card. this is against the law.
I'm out of US and can't access the app and the website to make a payment.
the company is unprofessional they accuse u of fraud even though it did not happen they are profiling people do not care at all the company blocks your log in info period and will not restore it and makes excuses why they wont unlock the account log in this is the most unprofessional company I have ever seen
overdue bill
Credit one bank has always sent me an envelope (Bill) as a reminder to make a payment and given me ample time to do so... If they are late giving me a reminder... Naturally I will be late... It appears as though they have this all figured out and practice "not sending the payment envelope" resulting in an extra overdue charge... Vultures!!!
Read full review of Credit One Bank and 24 commentsfraudulent billing practices!
This company is another one of those credit card companies that thinks that they can squeeze blood from a turnip. We have been trying to pay these people every single month and calling them and working with them and still they charge our credit card fees that surpass the amount of money that we pay. This creates a never-ending debt that can never be repaid...
Read full review of Credit One Bank and 173 commentsCredit One Bank Reviews 0
If you represent Credit One Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Credit One Bank
With Credit One Bank Mobile, customers can view their account balance, transaction history, and available credit limit. This information is updated in real-time, offering customers unparalleled convenience and peace of mind. The mobile app is secured through state-of-the-art encryption and is easy for customers to navigate, making it a convenient way to manage their accounts.
One of the key benefits of Credit One Bank Mobile is its ability to provide customers with credit card notifications. Customers can customize their notification settings to receive alerts for transactions, payments, and balance transfers. These notifications are delivered in real-time, offering customers immediate information about their account activity.
In addition to these features, Credit One Bank Mobile also offers a range of other tools designed to make banking on the go easier. Customers can easily transfer funds between accounts, make payments on their credit card, and even access their FICO credit score. The mobile app also provides customers with access to customer support, making it easy to get assistance quickly.
Overall, Credit One Bank Mobile is an excellent mobile banking application that offers a wealth of features to customers. It is a secure, easy-to-use, and convenient way to manage your finances while on the go. Whether you need to check your balance, set up alerts, or make a payment, Credit One Bank Mobile has you covered.
Here is a guide on how to file a complaint with Credit One Bank on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Credit One Bank in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint with Credit One Bank on ComplaintsBoard.com.
Overview of Credit One Bank complaint handling
-
Credit One Bank Contacts
-
Credit One Bank phone numbers+1 (877) 825-3242+1 (877) 825-3242Click up if you have successfully reached Credit One Bank by calling +1 (877) 825-3242 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (877) 825-3242 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (877) 825-3242 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (877) 825-3242 phone numberAutomated Account Information+1 (866) 803-1745+1 (866) 803-1745Click up if you have successfully reached Credit One Bank by calling +1 (866) 803-1745 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (866) 803-1745 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (866) 803-1745 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (866) 803-1745 phone numberCredit Protection+1 (888) 729-6274+1 (888) 729-6274Click up if you have successfully reached Credit One Bank by calling +1 (888) 729-6274 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (888) 729-6274 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (888) 729-6274 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (888) 729-6274 phone numberCollections+1 (800) 797-4299+1 (800) 797-4299Click up if you have successfully reached Credit One Bank by calling +1 (800) 797-4299 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (800) 797-4299 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (800) 797-4299 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (800) 797-4299 phone numberWebsite Related Inquiries+1 (877) 825-3242+1 (877) 825-3242Click up if you have successfully reached Credit One Bank by calling +1 (877) 825-3242 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (877) 825-3242 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (877) 825-3242 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (877) 825-3242 phone numberCustomer Service+1 (702) 405-2042+1 (702) 405-2042Click up if you have successfully reached Credit One Bank by calling +1 (702) 405-2042 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (702) 405-2042 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (702) 405-2042 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (702) 405-2042 phone numberCustomer Service+1 (800) 752-5493+1 (800) 752-5493Click up if you have successfully reached Credit One Bank by calling +1 (800) 752-5493 phone number 0 0 users reported that they have successfully reached Credit One Bank by calling +1 (800) 752-5493 phone number Click down if you have unsuccessfully reached Credit One Bank by calling +1 (800) 752-5493 phone number 0 0 users reported that they have UNsuccessfully reached Credit One Bank by calling +1 (800) 752-5493 phone numberRequest Application Information
-
Credit One Bank emailsikuhic@yahoo.com100%Confidence score: 100%Support
-
Credit One Bank addressP.O. Box 98873, Las Vegas, Nevada, 89193-8873, United States
-
Credit One Bank social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
Most discussed Credit One Bank complaints
Spoke to 3 representatives on 2-14-21 and was told my account was suspendedRecent comments about Credit One Bank company
Spoke to 3 representatives on 2-14-21 and was told my account was suspended
TrueCredit
13 reviews
Bankers Warranty Group
19 reviews
Crescent Bank & Trust
18 reviews
Flagstar Bank
111 reviews
Ditech Financial / Green Tree Servicing
103 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
all you have it all wrong, credit one bank is not a scam, when you get the card or what ever, the paper that says "terms and conditions" yea your suppose to read that, obviously many of you just discard it, like if you read the terms and conditions in the first place you wouldent have a problem, As for the charges before actv the card AGAIN if you read the terms and conditions you would understand that if you dont actv your card YOU DONT HAVE TO PAY A FLIPPIN CENT! the fees are a one time only enrollment fee of eather $69 or $39 and also an anual fee of $69 that is broken down to $5,75 per month, ALSO you dont have to pay the full amnt at once, you only have to pay $20 minimun per month, and it prob sounds like i work for them but i dont.. just to clear that up! im just sick of all these complaints of credit one bank ITS NOT THERE FAULT ITS YOURS FOR NOT READING THE DAMN PAPERS! Goodbye!
Credit One Bank is incredible when it comes to scamming you. A few days ago I received a pre-approved letter with a card that looks like a real one. I completely ignored it until today when I received a bank statement from them stating my activation fees and other. Should I believe them? I did not activate a thing and they're already charging me. This' got to be a scam or a case of identity theft.