Cresco Labs
Reviews and Complaints

Cresco Labs is one of the most talked about and bought products around for some reason they do not care about their patients or their customers their last quarter they brought in $90 million dollars profit and they seem to not be able to do good marketing and promotion skills you ask them for a simple swag package because you like their products so much you just want to wear a t-shirt from them so bad and they can't even give you one when they make $1,000 off you every month when you buy their products I think it's ridiculous it's unethical and it's un-American they act like a $5 t-shirt is really going to make a difference when you're making at least $12,000 a year off one person it's crazy each of them people are spending $1,000 a month and that's not to mention on Christmases and birthdays and holidays that they're spending extra to get themselves something nice so they might spend that rare $100 on a cartridge which is the regular price anyway but I'm saying they might spend that extra $300 because they're like why not it's Christmas so then you're getting $1,300 now the money they make is outrageous the house is they live in or outrageous the cars they drive are outrageous and the f**** they give are none it is so crazy this place told me they couldn't do it because of PA Law b******* you're competitors rolled out the red carpet I mean rolled out of red carpet gave me $100 hoodie and rare beautiful shirts and $30 hats it was amazing I've gotten water bottles that are more expensive than anything Cresco has ever sent or had at a pop-up Cresco won't send anything because they are stingy they are backwards half [censored] sales people and I wish them nothing but the worst and I like every company but I hate them I don't like their stupid cartridges I don't like their dry flower I don't like any of your ingestibles I don't care for any of their stuff I tried their batter once it was ridiculous 2 grams lasted 10 days I buy from another company one gram last 15 days get it together Cresco and next time someone asks for some swag don't be such a [censored] just because people don't have a million followers on Instagram I bet you if I did you would send me out of package and you guys know exactly who this is because I wrote to you before plenty of times having the same argument and you know what you did no response and no response no response hide behind your stupid corporate office and your Porsches and your big fancy houses and you're making all that money off me off of scheduled one narcotic and you're saying you guys care you guys could give two s**** you don't even care about this you see it as a scheduled one narcotic you just want everyone hooked and paying that's all that matters to you give me money f*** off Cresco have a wonderful day with all your t-shirts I hope you're rolling in them and when you die I hope you can take them with you because they mean that much to you sincerely yours

I've bought a lot of Cresco flower and recently got an eighth of what is supposed to be premium. There were a bunch of tiny nugs and it was so dry that you could squeeze them and they'd just turn into fine powder. This is irritating after spending $75 on an eighth. I'm waiting to see if it's made right.

I had a bad experience at the Sunnyside location on ***. It was really unfortunate because I got robbed and beaten up when I was leaving the place. The robbers seemed to be watching the area, specifically targeting people who had just made purchases. When I tried to talk to the manager about what happened, I described the attackers as Black Males. However, instead of listening to me, the manager accused me of being racist and refused to hear me out. It's really important for places that deal with drugs to have proper security and lookouts, so that customers don't end up getting robbed and ending up in the hospital like my friend did.

I gotta say, this dispensary is the absolute worst. I went to sunny side in *** and got myself some flower. Can you believe they shorted me by half a gram in all four of my 1/8 containers? I went back to get it sorted out, but the manager *** just brushed me off. He said there was nothing he could do for me. Can you believe that? Not only did they take my money, but they made me feel like I was inconveniencing them. If I could, I'd give them a big fat zero stars. The whole place is just garbage.

I would give you 0 stars if I could. Why do you say you're open till 8pm? It's a lie. I made an online order for pickup at 715pm. I got held up a bit and arrived at 740pm. When I got there, the door was locked. The security guard came to the door and I told him I had an online order to pick up, but he told me to leave. Verdant creations is the worst. You lie about your hours and then treat me like I'm in the wrong. That's a terrible way to run a business. I'm leaving bad reviews everywhere I can.

I pre-ordered 7g of *** from Cresco Labs, LLC. When I got there, the guy at the cash register confirmed that I was getting ***, just like I ordered. Instead of letting me check the product first, he just threw it in the bag, stapled it shut, and rang up my order. When I got to the parking lot, I realized they gave me 3.5g of *** flower instead. I went back inside to clear things up, but the manager, ***, said they couldn't do anything because *** law doesn't allow returns. When I asked for the product I actually ordered, they said they could give me a 30% discount if I wanted to buy it again - that was the best they could do. After more talking, *** said the store was really busy and if I didn't have anything new to say, I had to leave. This feels like a bait and switch. Other *** reviews have mentioned similar issues at Sunnyside-Beloit.

Their prices online be different in store even when you order. As a medical patient I order and my screenshot shows different than the price they be charging. Tried to charge over 40 dollars more then almost 20 dollars different. They dont honor their prices they show online unless you are willing to keep pushing the issue. Its their price its listed as such and when confronted they be aggressive. No other dispensary acts this way. A medical definitely shouldnt. And when you have the daily allotment to buy more at that price they refuse to sell to you. But its listed and its shown and they just blame it on the system but I checked out on even shows that. In the future I will find someone where to go to as it is always some form of misinformation or you order and it says its yours and you get there and they have sold it or claim it is no longer in stock. But I have a number showing I purchased it. Then they argue about it and are negative and make you feel like your the problem cause you as a consumer are simply asking for what you purchased and what the price is displayed. Not everyone is rude grantee but definitely ego and intimidation tactics and when you ask for contact information they dont want to give it unless you push the issue. Not a very transparent business practice I spend *** a month and they treat you like you dont matter.

I was a loyal customer to Cresco Labs, LLC for over 3 years but I am not anymore! I recently purchased an eighth of mint face off and the seal was broken on the inside and the outside, I noticed when I got home. It was also over a gram and a half light, probably because it was dried out. I sent them pictures and went back to the clinic immediately. The clinic gave me 50% off as a courtesy and made me aware of the law where the buyer who has the defective product of medical marijuana has to reach out to the grower for a refund. I did this, but the grower told me I had been fairly compensated for what I got! It was like they did not even care that I have an immune deficiency and can get infections from things very easily. I called my family doctor who prescribed me my medical marijuana card and who has been my family physician for over 20 years, and he told me to throw it in the trash. That's what I did, I mean isn't that what we do with open medicine anyway? It was all dust, dried out so bad that even if I bought it, I wouldn't want to smoke it. And then I dealt with Mr. "I know everything" OMG! I swear they must have a PhD in idiot and I would never take any medical advice from anyone but my doctor. They shouldn't give anyone medical advice ever. They didn't even have a pharmacist call me. I have emailed them back two times and nobody has responded to me, and they refused to give me the other 50% for the garbage that they sold me. I will say that this was a one-time occurrence on their behalf because I had been a customer, but this was also a one-time occurrence on my behalf as well, returning something. And knowing that I was a customer for 3 years and never returned one product, they gave me the cold shoulder and now I know they do not stand behind their product and will never buy from them again.

I am sure you never believe anybody when they tell you your carts are short but that’s what I am saying! I am so tired of spending a lot of money on cresco vapes only to get home and they are less and less full! There is NOBODY else whose vapes are SO SHORT so don’t even try to tell me it has to do with ANYTHING other than CRESCO RIPPING US OFF! This vape that I opened today was less that even half full! I want a refund! I paid 55.00 for 1/8 gram of vape! I want my money back and I am done with CRESCO!

This company never gave me my stuff and took $450 from me. I've tried to reach out to them many times but no response. They also have *** as their location in *** and there's no shop there, that address ain't even real.

I bought medical marijuana from Sunnyside dispensary in *** on ***. When I got home, I didn't immediately open my order because I wanted to relax and prepare for my evening after a tiring day at work. But when I finally opened it, I found an empty container. They sold me a 1 g container without any product in it.

On December 19th, I bought a Cresco Resin Cartridge J H .5gr. After usin the cartridge on and off for a couple weeks, the cartridge stopped workin. Apparently, it had dried up as you can see from the picture I submitted, it ain't liquid no more. This is the third time I had a product from this company actin like this. Considerin that I only got to use 'bout half of the product I paid almost $80 for, I feel real ripped off.

I bought a Cresco vape cart from my local dispensary on 10/27. I used it twice for a whole month. I tried it recently and it don't draw or make any vapor no more. My other carts work fine. I contacted Cresco and they weren't much help, they just sent me back to the dispensary. The dispensary won't give me a replacement or refund after 7 days. They say it's my fault for not using the product every day during the first week after buying it. Cresco won't support their faulty product, and it wasn't even cheap to begin with.

I bought a GG *** Cannabis Vape Cartridge on 3/10 from Rise Naperville. When I opened it, I saw that the cartridge was low - it seemed like only half the usual amount of oil. I compared it to 3 other unopened Cresco cartridges and noticed that the *** cartridge weighed 380 - 383 mg less. So, it only had around 120 mg out of the 500 mg it was supposed to have - that's like 23 to 24% of the claimed 500 mg. I talked to Rise about it, but they only gave me a $30 credit and told me to complain to Cresco. I tried taking more pictures of the cartridge on the scale, and now it's leaking like crazy. There was no sign of leaking in the packaging, so about 3/4 of the product must have leaked before it was packed. I had to throw away the cartridge, so it was a complete waste.

On September 3 at 11:26:14 a.m., I bought a Cresco product that was supposed to weigh 2 grams of extract. However, it only weighed 1.6 grams. I tried multiple times to contact Cresco, but they only replied once. I sent them what they asked for, but I haven't heard back since. It's disappointing to receive nearly 25 percent less than what was stated. I would like to be compensated for the product I paid for but did not receive. On September 4th, I received a reply from them, but there has been no further communication. I want to reach out to them again: I often purchase 2 gram buckets from Cresco, as they are my favorite company. The batch number of the product I purchased at Beyond Hello on September 3, at 11:26 am is ***. It was 0.4 grams short. Normally, I wouldn't complain as I have spent a lot of money with Cresco, but I have started weighing my buckets from any company, and this one was short by 0.4 grams. I was hoping to be compensated for your time. Please contact me at *** if you need any further information. When I use a different dispensary, I haven't had any issues with the weight.

I never had a problem with Sunnyside Lancaster until recently. I had a small argument with a front receptionist about my card. She insisted it was expired, even though it wasn't. I had to pay my registration payment of $50 to the state while people were waiting behind me. I was told to "stand aside," which I didn't appreciate. Finally, I got my order and everything was fine... until my next visit. I had an online order ready, and I was let in without any issues. However, I saw the girl I had argued with before in the back where they make the orders. Suddenly, I was told that I was "over my limit" and my order was refused. It was embarrassing with all the people waiting behind me. I was given basically nothing for the week. This is ridiculous because when I first joined Sunnyside, they told me the only limit was $1000 a day. They never mentioned this 200g in a 30-day nonsense, which is *** grams a day. My point is that this was clearly a personal vendetta by one of the corrupt staff at Sunnyside. They refused to show me any proof of being over my limit, which makes me even more suspicious. I have ordered much more than this in the past without any issues, so don't try to tell me this wasn't personal. I will never return to your store again. It just shows the corporate corruption within.

On Monday, September 19, I went to Sunnyside in ***. After I had ordered and confirmed, and was in the process of paying, a manager decided to create a false situation. I have severe bowel and stomach problems due to years of alcohol abuse. The manager, ***, falsely accused me of diverting my medication to others. This accusation is completely unfounded. I cannot drive, so after wasting a lot of time and money, I left without my medicine because someone discriminated against me. I asked multiple times for a corporate contact, but he refused to provide any assistance and told me to figure it out myself. Additionally, his security officer put his hands on me as I was leaving and pushed me back. The manager used false statements to justify refusing me service and even claimed that my symptoms are not real. If I hadn't been stopped, I would have had an order worth over $900 before any discounts. One of his employees informed me after the incident that he refused my order so that he could give items to his friend. I want action to be taken against the management and to be given the opportunity to purchase my order at the originally agreed-upon rate. As a medical patient, I have been denied my MEDICINE because of an employee's actions. I was violated by two staff members. Depending on how Cresco responds, I may pursue legal action.

On April 2, 2022, the company advertised a sale with a discount that they didn't honor, which is totally illegal. The discount was supposed to be *** percent off if you bought 3 or 4 items, but that would go over the limit set by the state for the number of items sold per day. The company said, "Sorry, but our website is kinda messed up right now, so we're gonna look into it." But from April to June 13, 2022, they kept advertising illegal sales multiple times. I got some pictures to prove it.

And that's not all. Out of the blue, the company got rid of their loyalty rewards program without telling anyone. They said, "Oops, we had to shut down the rewards thing real quick, and we lost a bunch of data and stuff." But their computer system had all the info about how much money we earned. They're not keeping their word, man.

I think the two paragraphs below should be used to hold the company accountable. The Consumer Protection Act (CPA) says that loyalty credits or rewards are like real money when suppliers use them to pay for goods or services or in any transaction. That means loyalty credits are just as good as cash, you know? And having a loyalty program with a customer or account number is considered an account number under the Protection of Personal Information Act (POPI Act).

Thanks for reading this. Let me know if you need more info or if anything needs to be cleared up.

BAIT and SWITCH ONLINE ORDER SYSTEM. Yesterday 1/25. I placed an order online for 1/2 oz. High Supply Hybrid 28thc Popcorn. Green Line OG called Sunnyside texted me, saying the order was pulled and ready for pickup. I went to pick up my order and discussed the details with the Sunnyside customer service rep. Their online information is limited, so the rep did a nice job giving me the information. Because of this good salesman, I placed another order for my wife Kathy to pick up since I had already done a pickup earlier. I ordered 2 each of 1/2 oz. High Supply Hybrid 28thc Popcorn, called Green Line OG. I drove Kathy to the store and she went inside to pick it up. However, the security guy told me I couldn't go in because I didn't have an online order. Kathy went to check out and the poor salesman informed her that there was a substitution. They didn't have the pulled ordered product. Why didn't they send an email? "But it's still 28%thc Hybrid Popcorn, just has a different name." "So it's just like what he ordered." He put it in the bag and stapled it closed without giving her the opportunity to read the small print label. No, it is not the same. All of this is a lie. They substituted 2 each of 1/2 oz. High Supply Hybrid *** Jet Fuel Gelato. I read the label at the store and tried to go back inside to return it, but the security guy wouldn't allow it. Returns/exchanges must be done online. So we returned home and started the return #63680. We sent pictures of everything twice to the customer service person and told the story again. She filed the return. Later, we received an email saying the return has been closed. No other communication. Clearly, these are bait and switch product practices. They have both good and bad salespeople. My account records clearly show the thousands of dollars we are spending, and to close a return after a clear bait and switch is unacceptable.