Cricket Wireless review: Cricket customer service and security

ME: My name is Angie and my sim card has been cloned and criminals are intercepting my calls and texts and emails, incoming and outgoing. Can you do anything to stop them?

CRICKET: I regret to hear about the issue you are experiencing with your hacked account. Your outreach regarding this matter is greatly appreciated. Recognizing the significance of maintaining operational services for our customers, I am eager to provide you with assistance today.

ME: ok...it's really bad... This isn't the first phone number that they've done this to and I really don't think you will be able to stop them. ...when I register for a service, and log back in, I get a message all the time that my own device is a 2nd login!

And they will try to open another line on my account and put me as a child or secondary account holder.

One line is all that should ever be on my account...one person...one line.

CRICKET: Im really sorry to know that, have you registered to any site or application recently?

ME: I registered for Text broker today and submitted a writing article...first red flag when I logged back in and it said there was a log in from a new device. I see this message often but was never sure what to do.

Then I got a weird email back from text broker and I just know they did not write it.

CRICKET: Thank you for the information, my suggestion will be changing your phone number and you will be good to go.

ME: I think I sent the article and someone made it look like I was using a different IP... Then when I logged back in it said I was using a different device but I don't have a desktop computer. Just one android I got from cricket

Really? That will fix it? But there is a charge right?

CRICKET: Yes, that's right, there's a charge of $15.00 that is needed for changing the number.

ME: I don't have that of course. Is there anything else you can do to secure my account?

What about esim?

CRICKET: If you will convert the physical SIM into e-SIM, this will not impact your phone number at all

ME: Can you do something to make sure That there is not more than one line on my account?

CRICKET: Iunderstand by changing the number your number will be de-register from other site/application.

ME: I don't want to change the number.

I want you to secure my account and make sure there is only ONE LINE EVER

No additional lines added to my account...only the original one ...simple...ok?

CRICKET: I get what and this could be your old number however, if the hacker will be having this phone number in his account/ phone he will be easily able to empty your bank or may get other information using your phone number.

ME: What do you suggest I do?

CRICKET: Yes, I can see that you have one line in the account and for the security purpose, let me help you with resetting the account passcode and Cricket account password too.

My suggestion will be changing the number to avoid any major loss of your personal information and money.

ME: How will changing the number help again please?

CRICKET: If you will change the number, the hacker will no more have access to your account/ personal information.

Yes, I am aware about SIM cloning and you can put a SIM lock in your phone, covert the SIM to e-SIM and then change your number.

Once that is done, we will change your account password and passcode too.

Hi, please confirm that you're still connected otherwise this chat will close automatically

ME: And that will stop the hacker that has my cloned sim?

CRICKET: Yes, that's right and my suggestion will be reporting this issue to your nearest authorities.

Shall we proceed with the changes?

ME: No..thank you.