Cricket Wireless review: I will fight this to the end! 237

When you make a bridge payment everything goes to your account, only tree dollar goes to the store, because every cricket store charges you to make the payment.

well i have cricket for almost 6 months now so far my bill is still desame. The sales Rep. at Silverado do it the best.

I have had cricket since It became avaliable in the central valley. Check it out folks, Never let your phone get suspended you will get the run around if they are over charging you. They will tell you that you owe previous months back witch is b.s. And you will not be able to get threw unless you use someone eslses cricket number to access 1-800-cricket. If you punch in your suspened phone number they will automaticly send you strait to an automated systme I paid my bill and was promised to be reconected in a half hour and that was at 9:00am this morning now it is 2:40pm and I cannot access them to ask what the problem is. I have a comformation number too. Guess I am going to have to use my gas and drive down to a cricket store becasue of there poor customer service.

Heather

CRICKET IS HORRIBLE! the phones are way too expensive and they break right away, the reception is terrible, the customer sevice don't even speak english correctley that is if you get an actual human, and they alwayyyyys come up with hidden fees! if you are thinking of trying them out DO NOT! go with a more reliable company sure its a litle more expensive but at least you will be paying for something that actually works!

I think all you cheapskates need to fix your credit so you can get a real company..

HA

The Cricket Company is RIPPING US OFF, Did you know there is a 10 00 dallor late fee added to your 20 00 bridge payment . For 72cents my phone was shut off . This company wanted me the costamer to pay at there paystation 3 00 for 72cents . Now how fair is that? Now today my phone is off, Why ? From last months 20 00 bridge payment ..There still saying i owe 10dallors @40cents the 10dallars @ 40cents is the late fee HA HA When i called to ask how much i owed there was no mention of late fee HA HA . Neadless to say here i sit without my phone .. with family out of town..THANKS OH MIGHTY CRICKET GODS WITH GREEDY HANDS

phone doesnt charge i take back to the store recived a new phone and that phone will not charge. hasnt use the phone in three days dont now what to do but return every thing and hopefully get my money back .it live its name up cricket.

after five months of full service I ask for and send in an reabate card form my service was cut-off and no rebate were send 50.00
false marketing see the TV offer as well. offer to all customors

I have an issue with Cricket, as well; however, I cannot understand what you wrote...?

After speaking with Cricket about a Laptop Modem I purchased the unit. I received the unit in about 4-5 days and attempted to activate it but to no success. It was during a busy Tax season, I tried repeated times but could not get it to work. I called Tech support on several times but never could get anyone after waiting approx a hour. Finally I took a day off to get to tceh service and it took most of the day to make contact. I spent about an hour with this tech, he constantly put me on hold and eventually he did not come back. I got back in line on the hold list and eventually I got a second Tech and in about 30 minutes he stated I did not have service in my area although I was told I had coverage. I contacted CS and they refused to accept return of the unit because it was a little over the thirty Days since I made the order. After BBB they still refuse to refund my fund for a unit I have no use for.

I have called 5 times so far to try to cancel service. The first two times I called they claimed their computers were down and asked me to call back. On the second call I insisted that the representative make a note of my disconnect request and process the disconnect when their system came back up. Five days later Cricket charged my credit card for another month in advance. When I called they tried to tell me that the service was disconnected, that I was billed in arrears, and that this was the final prorated bill. When I pressed them, the acknowledged that the service still wasn't cancelled, and that the charge was for an upcoming month. I asked for the third time that Cricket disconnect the service, and that they refund the unauthorized charge. The rep, Al, agreed, but then dropped my call before confirming he had completed the work. He also said that it would take 7-10 days to process the refund. When the call was dropped (hung up?) I called back a 4th time. Sarah answered. She said the line was disconnected in the system, but she dropped the call before coming back on the line to confirm that the refund had been processed. I called back a 5th time and immediately requested a supervisor. I have been writing this comment while holding for the supervisor. I estimate that it has taken 2 hours on the phone so far. You have to wonder is the computer really down the first two times that anyone tries to cancel? Does Cricket routinely try to push an account past another billing cycle before cancelling? Do they intentionally mislead customers about billing post pay instead of pre pay? Do they knowingly debit credit cards after an account is cancelled? If you read through these posts, is there a pattern? So now my 5th call was disconnected, and I am starting my 6th call. I am now entering my phone # for the 6th time. This time the phone was answered by "Brian" who apparently could not hear me. I am now calling for the 7th time, entering my phone and last four digits of my SSN, going through the voicemail options for the 7th time. Now I am talking to Johanna who is telling me that she cannot pull up my record in her computer and asked if she could put me on hold while she accesses a "backup system". Do you think they could be intentionally making customers call repeatedly until they run out of time and have to wait and call another day or week later? This is not how I wanted to spend my weekend. I told Johanna that this was the 7th call and asked her to please not disconnect me. She sounds nice enough and promised not to disconnect me. Could it be an intentional corporate strategy to direct all disconnect calls to an overseas call center with poorly equipped reps, so that despite their good intentions, they just don't have systems that work well enough to be able to process a disconnect? Is this strategic incompetence? Johanna came back on the line and I could barely hear her due to static. She told me there is a problem on my account, she cannot access my account. After more discussion she was able to access my account and told me that she had completely terminated my account, but she could not process the refund. I asked her to document this debacle in my record, which she said she did, but then told me I would have to go to a store to request my refund. I asked to talk to a supervisor. Do you think they just make it so hard to get your money back that they hope you will give up? Josh came on the line and told me that it was possible to process the refund. We agreed that I was owed $17.00 pro rated charges and a full refund of $62.52 for the unauthorized charge to my card which posted yesterday. He filled out a form with me on the line and said someone would call me within 48-72 hours. He took my credit card number and expiration date. We agreed that I am owed $79.52. Josh is going to submit this form electronically. So I explained to Josh that I am just on the verge of asking a consumer protection group to look into Cricket's practices. Then we got more static on the line and I can't hear Josh anymore. This call has now gone 44 minutes. Josh was great, he finally came back on the line and was most apologetic. Do you think they will actually call me? Do you think I will ever see a refund?

if you EVER decide to do any business with cricket you are makeing a big mistake.the company is mostly a scam that should be put out of busines.frankly i'm suprised they have'nt been closed by the government as of yet.this last sentance is directed to cricket.you are the worst company i have ever done business with, i wish you nothing but failure, and look forward to the day when you, your top staff, and entire company are finally exposed as the low life bottom feeders that you are!go to hell cricket.

All of you complaining are ignorant. I worked at CRICKET and see this all the time. This is what made our job hard having a bunch of low life in the store waiting to pay their bill when you could easily have gone to pay at the machine inside the circkle k.
As far a broken phones go, you break them by sitting on them, throwing them at your kids and then come to the store and try and pull a fast one. Before you post a comment use the spell check PENDEJOS (IDIOTS)( trans lation for all those white folk). People threatend to file a lawsuit everyday but the judge just throws it out cuz you [censored] people cant pay a bill on time and aquire late fees or break your phone or buy a cheap phone and want it to work forever. CRICKET doesn't make phones blame the manufacturer not the company.

Let's talk about why Cricket Wireless is designed to drive customers crazy. I have definitively learned first-hand about the way their telephone customer service system is set up in order to make your life impossible.

1) 90% of the time, you will get a customer service representative who speaks English only moderately. Of 20 phone calls to their customer service department, 10 were directed to Manila, The Philippines, 7 were directed to Nicaragua, and 3 to customer service in the United States. I have nothing against anyone who cannot speak English, but as a good customer who does speak English, is it so much to ask to speak with someone who doesn't have to read a script when they speak to me?

2) If you ever complain or fail to pay your bill on-time, the telephone customer support system is DESIGNED to NEVER LET YOU SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. The system automatically flags calls where there are complaints or late bills in such a way that when you select the option to "Speak with a customer service representative, you will only be repeatedly given a message that "All our representatives are busy at this time, but you can try one of our automated options to help you solve your problem." This is a blatant lie on Cricket's part and is intended to only allow customer service calls thru for people who never complain and always pay their bill in full and on time.

3) Cricket offers limited or no real online support for errors with billing. Recently, I went to pay my bill using the mycricket.com website. When I did, the payment system returned an error message to me. I called their customer service department only to discover that Cricket had charged my debit card not once BUT TWICE. Representatives alternately promised me refunds which never came or demanded documentation, such as my debit/credit card statement in order to be refunded. Why would I need to do this? Your system double charged ME and gave ME an error code! When I complained, my calls were sent into the automated loop I told you about in point 1. My emails to support have never been responded to, save a response from customerrelations@cricketcommunications.com that says:

"Thank you for contacting Cricket's Customer Relations Department.

Due to a system upgrade we will no longer be offering support at this email address."

After 30 days, a refund which is due to me has still never been processed. AVOID CRICKET AT ALL COSTS. CRICKET COMMUNICATIONS IS A PHONE COMPANY DESIGNED BY PEOPLE WHO DO NOT CARE ABOUT THE CUSTOMER AND WILL NOT OFFER ANY CUSTOMER SATISFACTION WHEN THEY ARE AT FAULT.

this is how mi nightmare started. last week on september 14 it was my last day to pay my bill (cell +internet) but i decided to cancel my internet service so i went to the nearest store and they told me i had to call customer service and i tried but you know is very difficult so i gave up and i went to florida, 2 days later i decided to pay my bill only if they make it work in florida so i called customer service and i explained the whole situation that i was on florida and i wanted to make my phone work...i was told that it was very simple all i had to do was to pay my bill and add to my service extended coverage so i did pay for my bill including late fee total $ 64.10 the guy told me it was going to take about 20 minutes to have service back on my phone, i waited 2 hours but nothing happened so i called again customer service only this time they explained to me that i had to bring my phone back to texas to be updated so i could work in another states then i request my money back they told me cricket do not refund money. i am back in texas and i tried to get my phone service but for that i have to pay $ 15 plus first month becouse they closed my account and the month i already pay basically is lost they say over and over they can do nothing.if anybody knows any other way i could try to get my money back please let me know my name is yoni medina my email is yonimedina@hotmail.com and i don't want cricket to get away with this. this happened to me the 16 of september.

I've been with cricket since it came to arizona in 07 not one problem, coverage is limited as opposed to verizon but for $80 a month savings. Those folks above probally have real complaints however I have used cell phones since the 1980's when there was only one tower for all of tucson and each minute was $1.50, battery life was at best 30 minutes talk and 3 hour standby and if you made a long distance call it would be up to $5.00 a minute my bills were over $1000 a month depending on my sales for roughly 250 minutes and when you were in another city in the state you got an operator and had to give your credit card to make a call you would be out of range by the time the transaction went through. Is it me or are some of these complaints a little overboard.

Ok about a month ago I bought this cellphone via internet on the cricket wireless website so I buy it and everything and I pay like 18 dollars for next day delivery but I didn't get it until like 4 days later but that not the problem. Every time something is paid for it it doesn't' matter what it is, it shows the amount of paid to this company but the amount that i paid for this cellphone did not show up and about a week later my bill went all the way up to like 216 or something like that because the payment that i made for the cellphone did not register within there system or whatever, so I call up the company several times due to the fact that the personnel that work for them are not quite audible and so i had to hang up on them to retry it was always like "WHAT I CANT UNDERSTAND YOU!" It was frustrating, so i finally get a hold of someone and I ask them why is this being charged on my account, the lady was like "oh this is simply being processed but it should clear in about seven days or so and i remained quite unconvinced also to the fact that she didn't really seem to be serious about her job like they were feeding her a response to say to me. So about a week later that charge is still on there an I call them up again and i ask them what is going on but again the usual hanging up thing and the horrible service. So when I get someone serious they are all like "Oh Don't worry about it just make sure you pay what you owe for the service and this all goes away at the end of the month when you pay off what's due on your bill(at this point my bill looks ridiculous for a cellphone company with no contracts about $330 it said ), clearly she didn't understand my case so I asked her "So all I have to is pay 115 dollars for the service and the rest i dont have to pay for" and she said "well yes and as well as the other 216 other wise your bill is gunna look the way it looks." So i had to explain to her ALL OVER AGAIN and she was like "in that case you really dont have to worry about just leave it alone" and im like "are you SERIOUS!" at this point i was just frustrated so i was like whatever hoping she would be right. It almost seemed she just wanted to end the call with agreeing by me. So then I pay my bill and hope the problems would just disappear, boy was i wrong, they didn't so I call them again this time i get a capable timid talking guy and he actually gives a Fax number i Can send my receipts to i was like cool, finally a solution. So i send out my bank statement stating the payment has been made and the receipt that i printed out that day. So im like now i just have to wait about a week. Guess WHAT! NO! no changes of any sort if anything was changed it was the cents. So I call again cursing the cellphone that i was using which was the one i bought off the internet, so anyway i get another guy this time the guy says something like "i gotta go do a research on this payment i just need the card number you purchased it with and well all the info on it, and then he says ill be right back ima put you on hold for a minute ok" and he did, after a minute or two of hold the line was hung up i was like hmmm...i just gave out my info and he hung up.urghh
So I call again and i get another dude this time he is like i need your card info but he doesnt put me on hold he just decide to tell me "well it shows here that you didnt make any payment of the sort you are talking about." and i was like" i know thats why im calling to verfy the info u guys need to erase that due" he was like "well can you please fax everything that we need to help us help u" and i was like "already did" and he was like "well if you have done that already then theres is no further to investigate it has been decided that you did not make a payment" and i was like"OK BUT I GOT RECEIPTS AND MY BANK ACCOUNT INFO WHAT MORE DO YOU NEED" and he was like did you even request (like sort of type of investigation i forgot what he called it)
and i was like"I FAXED THE PAPERS ALREADY DOES IT RING A BELL, YES! " so he was like" let me check on that" moments later then he said "well IT shows here you havent requested it but well start one right now, you have 14 days fax your papers until then you will keep your service"
so i was like "so just end in the fax and thats it" and he was like yes everything that will help your case"
i was like "ok 14days"
something tells me this isnt the end
when the hell does a company does not keep track of what their customers buy its ridiculous, i shouldnt even have to go through this.
I had signed up with certain fraudulent companies before even they gave me receipts and they kept track of all of my "Purchases" or what not but man seriously and then supposedly i have the 50 dollar plan but after all those taxes somehow it gets all the way up to like 70 dollars dont tell me taxes are 20 dollars

I had mu phone turned on ( it's been out of sevice for 1 year ) i would chargew it every 4 to 5 days to keep the battery in tact..once i had it turned on the phone wouldnt take a chanrge and now it's dead, , I just paid 67.00 dollar for 1 moth of service and all they can tell me is they dont give refunds not do the carry the chargwer i need even tho it's thier name brand phone..so i am now sol..i jusy seperated from my hubby of 31 yrs and have NO money..This sucks..i NEED a phone..could you please tell me where i could find on (charger) please..Thankyou, Holly Blake

I bought a Motorola Razor from Cricket and it wouldn't keep a charge. I took it back they replaced the battery and it still wouldn't stay charge. I took it back and they gave me a new and I'm still having the same problem. I contacted Better Business Bureau and Cricket only offers was if it's under warranty to pay $45 for another one or receive a refurbished phone! Cricket has lost their minds! Their cell phone business if awful. I think most of their phones are refurbished and they by law should be forced to tell customers that up front. I will be going with Verizon. Cricket has worked my last nerve since 2007. DON'T BUY A RAZOR FROM CRICKET!

I paid my bill on time and got a confirmation number. A couple days later my phone was disconnedted. I faxed them proof from my bank and still they say the did not hear anything from their resolution department. What am I suppose to do in the meantime. Also about 4years ago when I bought my phone it had a rebate. I was told to send in the receipt and they would send my rebate. I sent a copy and they said that was not good enough I need to send the original. I did and then misteriously they did not receive it even though I sent it so they have to sign when they receive it. Now that they are trying to make me pay an extra payment and all the problems I been having with my bill being different every month I think they are stealing from people. I would not recommend using Cricket.

Cricket has been in my area for about 7 years now and they have always SUCKED! their OVER PRICED phones REALLY DO fall apart for NO REASON (which by the way are so far behind in technology that its actually laughable), their billing system is a bunch of B.S. and they're always inventing some new way to rip off the customer (99% of the customers are probably over charged and dont even know about it bc they dont send you PAPER BILLS unless you PAY FOR IT!

I actually got the A600 Broadband from Cricket, not the cell service and the signal was poor so the internet was poor. The Cricket Broadband is a dial-up service with a wireless modem. I bought it, was unhappy and decided to return it. I called the customer service for an RA number. I have returned the product 5 days ago, and still no word on my money back. Then, as I am reading my email to see how long returns are refunded, it says that there is a $35.00 restocking fee that the customer was to pay for. Aint that about a b. Basically, I am paying cricket money for NOTHING! They are NO GOOD! I am about to call and complain about all this because if there was a restocking fee, why didnt the customer service agent say so? And second, can you get customer service people who speak straight english? The person I spoke to had a HEAVY accent, I didnt understand his name, so I barely understood anything but the numbers. I WONT EVER RECOMMEND THIS COMPANY TO ANYONE I KNOW.

My service from Cricket as been fine except that my bill varies from month to month and now they want a $5.00 in store pay fee. I find this un-american that I have to pay to pay my bill.
Obviously, I must be intruding upon them. By my calculations their nickel and dime attitude makes their phone plan not as advertised. Regardless of service I refuse to pay to pay my bill!

I too have had lots of problems with cricket. I made a one time payment using my debit card and made sure that it was not to be used again. The following month they charged my account again. I called and complained in August and again called for the same reason in September assuring me that i was removed from the auto pay. Now again they have charged me. I demanded my money back and got hung up on twice. I called back and requested a supervisor and she tried to tell me that i have no previous calls regarding this concern. So I demanded to speak to someone above her. She then agreed to give me my money back and pay the overdraft fee it caused and 1 1/2 months later I'm still calling. THEY ARE A JOKE OF A COMPANY! Also the so called customer service is a shame. They know nothing about their job. I'm getting ready to have the news report about them. I would much rather go with a contracted provider.

here I go: first I made my first payment on line, got confirmation number then I have on mail a $1.25 bill that I cancel from a begining I do not buy stamps or mail payments why I have to pay this ridiculous fee. from 45.95 per internet service per month I got $130.50 bill ? late payment and they not even can explaint to me the other charges? they say never get the pay last month.I got a copy of my bank transactions and show to those idiots. they clear all that but then I got this letter about the $50.00 rebate .today I whent to te store to make my payment.thinking that would be better than made via internet, and there was a $3.00 fee for paying thru them $1.00 extra if you use debit or $2.00 more if you pay with credit card w.t.fk. I really wish that this company survive thru the next year, we really are tired of people like them filing banckrupcy to cover the stupidity of themselves. happy holidays everyone.

i live in waukegan, il and the cricket store inside lewis fresh foods are stealing peoples money.i bought there and took it home, after going threw it i found da phone was a cheapie.i returned the phone and they said they would only give me back my money for the phone and they would keep the activations fee.well, i went across the street to another cricket there and after talking to customer service they said that that was not true.if u dont like the phone there are suppost to refund all money back.i then went back and told them what i was told and to there suprise i was rite.them thives had to give me my money back.they tryed to scam me into buying another phone.beware of fresh foods thieves cricket.

OK All Cricket Customers _ I have done my research after reading the threads and here is the info we all need. Plz contact Ms. Linda K. Wokoun
Senior Vice President of Marketing
and Senior Vice President of Customer Care
at 5887 Copley Dr, San Diego, CA 92111

[protected]

Plz pass this info on to any interested parties

I have done the reasearch & we all need to contact

Ms. Linda K. Wokoun
Senior Vice President of Marketing
and Senior Vice President of Customer Care
5887 Copley Dr
San Diego Ca [protected]

Plz pass this on to all interested parties/complaint sites/threads

Also cricket is a subsidary of Leap Wireless International the CEO makes over $630k a year!

ive been with cricket for 9 years, ive never had a issue, like damion said i pay my bill in store or online, ive also have had to do bridge pay without a issue, i broke my leg in a terrible accident and cricket actually let me slide two weeks, granted their line sometimes is real busy, know why? cause 70 percent of americans like me dont have decent credit, cricket has allowed us to be able to have a cell phone, back in the day in order to get a phone you had to have a santeria degree until cricket came along, i dont like the phones cricket has so i buy my phones online, if they break i go after the ebay seller, anybody can have a cell phone these days thanks to them, i also travel very little, if i have to go out of state and i have a sick mother thats dying i buy me a 10 dollar calling card, im not gonna depend on some roaming new plan that "might " alllow me to talk to my sick dying relative, have some common sense for crying out loud, another thing i like is how i hear my buddys always complaining how they got a 200 dollar cell bill or dont call me before 7 dude cause my minutes this and that, not me, no sir, i talk however long i want and any time i want, 52 dollars a month, unlimited talk, long distance, text messaging, internet, (yeah internet) but as always with any system it doesnt work for everyone, your always gonna have some people that experience bad results, thats perfectly allright, if we were all happy we wouldnt have had 5 major wars so sorry for whoever had bad times, it always gets better, try out other companys, see how it goes, good luck!

I have had nothing but problems with cricket wireless. I had problems with phone from the start. Dropped calls, no signal. I only had the phone for 5 days, when it kept dropping calls. I went back and forth to the merchant who refused to place the phone even though the phone was under warranty. I am currently fighting for a $124.00 refund. Cricket received the phone via UPS and I am still fighting with them and my credit card company. Everyone please be aware of this company! learn from my mistake!

Cricket Wiresless has taken $129 of mine. They told me they had put a receipt in the bag when I purchased my Captr phone. They lied. I called and asked them to give me a duplicate. They are refusing. They are also refusing to accept a printed off receipt from their own website/accting page as proof of purchase, as if they scammed themselves. My husband was with me. The purchase weas Jan 15 2010. I have till this Sunday to get the phone back to them with a receipt except they refuse to provide one from the get go. Now I am being forced into FCC, FTC, Consumer Affairs law and this is just unreal. I may also have to contact the BBB on this. Please email me back at ppbarbour@hotmail.com. Thanks.

so i purchased a prepaid cell from cricket for my son for christmas it was perfect until we needed to top up they had already suspended that line issued me new number then took out money and never did help me activate the phone. after hours days i asked to refund my card or credit to my modem account they said no refunds no credits and only days after i called when they originally said 7 days. what the hell people for real! so i gave them jerks 20 dollars for nothing and my son still has no phone. so much for cheap reliable phone service i will be canceling alll my accounts now and going back to trusty cox cable. guess you want good service you pay the price. they are rip off dont do there service!

When I saw all the commercials and all the unlimited deals about Cricket, I finally decided to get their service. I went to the neighborhood store and I was presented with great as seen on TV unlimited deals to which I agreed upon getting. The whole time, I was there the two associates where bragging about how great of a deal I would be getting and looking at each other and laughing sarcastically. At first I was laughing with them, but later on it just rubbed me wrong that I might be getting ripped off because they continued laughing non-stop with every step of the process of activation. I refused to close the deal and walked out of the store, thank God after reading the reviews here I know I have done the right thing, I have no regrets.

What's worst about the paying in advance thing is that they won't refund your money, even if you cancel, without making you put up a fight.

No one should use cricket; but if you do, make sure you're using a Credit Card that allows you to dispute charges. Don't ever give cricket access to your bank account.

PS -- if you have a really serious billing issue, you can even report it to the FCC: http://esupport.fcc.gov/complaints.htm

I purchased a cricket phone and I opted out for automatic debit. With ZERO notice my account was charged anyway. After the debit hit my account, it took funds for 2. incoming debits that cost me $35 each. I called cricket and they said that they would refund the amount and shut off my phone for non payment. The refund would take 14 days. I did not have my credit card with me and I was told if I did not give them the card number they could not refund. I did go to the band and put in a card fraud complaint. I got my money back and I will pay the bill myself. I was never informed of a due date. I discontinued a SPRINT account for a cheaper service. That is exactly what I received...CHEAP CUSTOMER SERVICE

I wanted a blackberry so ported my number to Verizon and added onto my boyfriend's family plan. I started getting a LOT of wrong number calls. When started realizing it was excessive, I asked what number they were dialing and all said my number. All the wrong numbers were calling for the same person... hmmm.

A couple of days later I got a call from a guy who said that his number was the same as mine. He said he had just bought a cricket phone and they gave him the same number as me. He said he could call OUT on his new phone and caller ID's said his name and number; however, when he could not receive any calls... all his return calls were going to my phone.

I contacted cricket who first of all did not believe me (yep, I guess they think people make ### like that up and LOVE India customer service and hold music). Eventually, they looked into it and said yes, they had released the number. Supposedly they contacted the guy, reassigned a number to him and resolved it.

2 weeks later, same thing happened. Whoever the hell got my number the second time had callers ALL - NIGHT - LONG. And none of their buddies spoke English.

Called Cricket again but at this point I was past annoyed. I went to Verizon for help but since they didn't own the number, they couldn't do much. Eventually I gave up my 5 year phone number which resolved the issue.

### phones, eh-so-so cell signal, REALLY bad internet browser and service. But, you get what you pay for and it is super cheap. Plus, if your credit sucks, no extra deposit like the big companies. Again, you get what you pay for so if you go with them, just be prepared.

I agree 100%. What I don't understand is why do you have to pay for insurance and still end up basically paying for another phone if something goes wrong with it. Unlike Sprint and T-Mobile you can automatically get the phone replaced with no problems. It is time that the whistle is blown on Cricket. I can imagine that is why everyone is going with a different phone company.

I have had cricket service for over 6 years and had very few problems until the last year when they outsourced their customer service. I called to change my service plan and after basically being harassed by the condescending person on the other side of the world I asked to speak to a manger and was put on hold for over 30 min. I called back and another condescending person made excuse after excuse as to why one person gave me one price and the other person gave me another price at $10.00 more per month. Today I called again to change my plan since the first 2 people couldn't seem to make it happen and when clarifying my next bill she said she couldn't tell me what it would be but I had to pay it by midnight... WHAT?!?!?! I will pay my bill as long as you can tell me how much I need to pay, again a condescending person says "Ma'am I am telling you I don't know, but you need to pay by midnight or your service will be shut off" Way to go Cricket you are losing a customer of 6 years who at one point spoke highly of you when everyone else warned me. I looked all over their website for a corporate contact number and they must be hiding because there isn't one ANYWHERE! I liked Cricket's pricing but I am tempted to pay more just to speak to someone that is consistent.

Ok what is with the math at the bottom of this to ensure we ae human? never met a dog that could type.

CRICKET is HORRIBLE! Their locations refer you to customer service for any issues and their customer service refer you to their locations! WT... quit pointing fingers and do your job! Fare warning on the broadband: just bc you are in the green area does NOT mean you are covered. ALSO: IF you decide to get broadband, check your coverage at home the night you buy the modem and if it does not work, TAKE IT BACK THE NEXT DAY or you will be out the money. Service or no service, they will not refund you past 24 hrs.. PLEASE NOTE: I TRIED TO TAKE THE MODEM BACK WITHIN THE 24HR WINDOW BUT THE AGENT TOLD ME THAT IT WOULD WORK AND SUGGESTED I TRY THIS AND THAT... SO I DID.. AND IT STILL DID NOT WORK. AND YES, YOU GUESSED IT.. NOW I WAS OUTSIDE OF MY 24HR WINDOW... SNEAKY SOB'S!

BBB, WHERE ARE YOU?