Cricket Wireless review: I will fight this to the end! 237

Cricket sends a cell phone that never worked properly and then refuses to refund our money. We spoke with different customer service reps and get a different story on how to proceed each time. Most of what they say is BS. Cricket is the most pathetic company that I have done business with in a very long time. Stay away from Cricket - it's a terrible, unethical, and slimy company that deserves to go out of business. They make promises and never follow through. If you like headaches and terrible service, sign up with them. Cricket is bad news.

Various Reviews of Cricket Wireless Broadband : * Donald Moreno Ruben- From what I have read, This throttling is done so that everyone has a fair chance to have the mobile broadband speeds. It seems all of the mobile providers are doing this. I really don't have any issues with cricket. I believe this is done to slow down the pirated downloaders so that no one hogs ALL of the bandwidth. Even though I didn't like the word-play 'Unlimited', I still have service. SLOW, But I still have it. about 2 months ago · Report * Ruben Carbajal Donald - your joking right, where does it say anywhere that cricket is supposed to do that, they say read you terms of conditions so i read it, it didnt say anything about that so i called them ask them to tell me where it sayed that, i talk to a manager he couldnt find it, then he said it was the one that was online so went online while i had him on the phone told me to show him where it sayed that, he couldnt find it, he told me that "IT WAS IMPLIED" so i ask him where was it implied he coulnd fint that to. there a bunch of ###ers sorry about 2 months ago · Report * Loyd Headrick you pay for an unlimited you should get it with no cap or throttling back this is unacceptable service about a month ago · Report * Stephen Brackens- Brinkley I have to raise the question, "Why is unlimited not unlimited?" If you asked 500 persons what unlimited means in regards to Broadband, the majority would say, "Broadband without limits." UNLIMITED MEANS UNLIMITED. We can debate semantics til the cows come home, but when I am paying the highest rate for Broadband and Cricket imposed a cap on my download capability and it slows my entire internet surfing down, that is simply outrageous and unacceptable. I am barely able to navigate on the web productively since the cap and am unable for the most part to play the games on Facebook that I enjoy, namely Farmville and Mafia Wars. Cricket has been the leader in low cost, affordable opportunity in the past and it does not bode well that the powers that be are conducting this broadband fiasco in such a manner. We have, thanks to Cricket, nationwide calling capability that is reasonable, affordable and really good. Don't back out now! Take the caps off the broadband even if it means charging slightly higher prices for it. We deserve better and so do you ! 5 or 10 Gigs in today's technological world is nothing. Step up Cricket and do the right thing ! Stephen Brinkley about a week ago · Delete Post * Stephen Brackens- Brinkley I wrote my post on the Cricket throttling practice earlier. I am very angry at this time. My new billing cycle has begun, I have paid my bill, spoken to customer service twice, I am several days into the new billing period and the damnable throttling continues unabated. So what do you have to say to that, Cricket. You are illegally throttling me now, in violation of my contract. You people seem to think, Comcast et al, including you, Leap Communications that because of your money and the fact that people need the internet, that you are some kind of demi-gods above the law and THE TRUE FAIR PRACTICES. TAKE THE DAMN THROTTLE OFF MY ACCOUNT.

I subscribe to Cricket Broadband, which is a monthly "pay as you go" service for internet. When you activate the service, it includes one month of service. Well, I was unable to pay a few weeks ago...so no problem...my internet service was shut off. Approximately one week later, on August 25, 2011, I paid #42.00 for another month of service. I received a email message from them on September 8, 2011 saying my service will be shut off on September 11, 2011. When I called to inquire about this, I was told that my service is "due" every month on the 11th. May I remind you that there is no contract and when I pay the monthly fee, I expect to receive my MONTH of internet service. They tell me that I owe for the time my internet was disconnected. So basically, I am being charged for a service that I did not receive.

I called customer service yesterday and they told me exactly what I said up above: When I called to inquire about this, I was told that my service is "due" every month on the 11th. My issue is that I shouldn't be charged for service when it was turned off. Isn't that the "no contract" part? So basically...for this month...it will cost me my 42 I just paid plus another 45.

I just paid for my "month of service" on August 25th

i upgraded my phone from the 45 dollar plan to an android phone plan. the website clearly states that there is no charge to switch your plan but every time i call because i cant use my internet and receive picture messages they say i have to pay. the customer reps are not English and you cant understand a word they are saying half the time. im not paying a fee when their website says that i should not have to. something needs to be done about this. its not fair that they are doing this to people.

I have had cricket for 2 months now and have had NOTHING but problems ... I am tired of talking to someone from another country and them saying "sorry" and doing nothing to correct the problems ... cricket is a joke ... we are supporting a company and keeping forigners in a job to achive NOTHING in return !

I had mine for 18 months with the same results. I brought this phone into the local dealer 6 times to have a "master reset" done, and it still does the same thing. This past weekend I received a message alert at 9 pm. Too bad the message was left at 10 am that morning. Calls get dropped constantly, the signal from towers is spotty to say the least, and if you cross your fingers maybe the phone will ring when someone calls you. The 800 customer service sucks! I agree with Dwayne8328, as I might as well learn to be a translator when talking to these people. Another company that has off shored American jobs. Save yourself the grief... DON'T BY CRICKET !

Damion just be reading your post you apparently work for cricket, or related to someone that does. And by your foul language you are a complete idiot and ###. Cricket is a lousy service all the way around whether you like it or not. They have lousy customer service and need to be fined continuously till the customer gets what they pay for. OOPS...my bad...I imagine the ole saying is true that ya get what ya pay for! To all that are complaining of the lousy service that you are getting from Cricket? Your best bet is to rid of their service and find a company that will give you better service(which is anyone other than Cricket). Your better off signing a contract with a company that will answer your questions and solve the problems that you may be having with their service. If more people would drop Cricket then they would go out of business...problem solved,

Damion your post shows that you are an idiot. Apparently you or someone you know works for Cricket. Whether you like it or not Cricket is useless and worthless. I hope that they get more fines more than they can handle and go out of business. I have never read so many complaints about this company online as I have found with Cricket. Whether you like it or not they are a lousy business. I have came across sites showing they were fined by the FCC for not answering customers complaints. So people keep complaining about Cricket and get rid of the poor excuse for a Company.
As for all of the Cricket users get rid of them completely! You are better off signing up with a company that has a contract that will resolve any problems that you may have with their service. If more people would drop them they would have no other choice but to go out of business.

First of all NEVER NEVER NEVER allow anyone or any company access to your account for paying a bill whether it be for rent, utilities, phone etc. You are giving them access to take money from your account and make mistakes. Write a check, money or pay by cash and get a RECEIPT FOR PROOF OF PAYMENT! Don't bother calling them by phone because they usually give you the run around, a false name when you ask, or you can't understand their language, and problem not resolved. I have found that when I write a letter to them(and save a copy)while making them sign showing they received the letter(you will receive a copy sent back to you thru snail mail with a signature of proof they received your letter of complaint) gives you proof to fight back legally with the FCC, BBB or whomever you may choose. Whether they sign it with a false name the address on the front of the card proves it was sent to the correct address.

I am valued customer of Cricket Wireless Phone and have some serious and urgent problems for immediate review and solution.
1. Batteries have to be charged everyday, even if do not browse internet or play music.
2. Poor network. Reception is lost at places where other friendly phone users receive signal. e.g. basement of a house.
3. Why all cricket phones ring about 4 or 5 times, some cases 6 times before signal is received at the other end. Iam saying this form experience. Because we use 4 cricket phones and I receive complaints from friends too. Please, address these important issues. Thanks.

i recently had a similar incident...first, i paid my bill online, which went fine-until i tried to link my cricket account to my bank card. then, they took an extra month's payment out of my account. before i got all that settled, i went into the cricket store (independent retailer), trying to get a better phone than the ascend...that thing sucks. anyhow, somehow, my service got terminated before i even paid for the new phone! i knew nothing about it until i got home and tried to make a call. once i realized there was something wrong with my phone, i called cricket customer service (now, there's an oxymoron). they told me that i had to go back to the store where the disconnection took place-a 1 hour trip- and get them to reverse whatever it was that they did to my service. i made the trip, only to be told that they could do nothing about it, as they were not a corporate store. instead of going back home, i stayed in the store until i found a solution: reinstate the service for another monthly payment. i was assured by both cricket and the store guy that i would be able to get a refund for all this extra money coming out of my account.. in a perfect world, that would be the case...but, this ain't it, obviously; when i took the receipt to crickret, they said that my account information was WIPED! no problem; fortunately, i had the account number on my phone. i gave it to them, and they looked it up...and then carefully explained to me that since the account had been terminated, there was nothing that could be done about my lost money.

this never happened when i was with boost. i'm going back to boost. my advice is that you follow.

I went in the store with my bill to make a payment. The manager pulled up my account and stated I owed $68 my bill was for $55.25. She stated she could not except anthing less. I asked her for corporate number that was located on Patterson Ave. She said she did no have the number. I asked her could she look it up on her computer she said no and that my phone was off. I told her that my bill is do today why would my phone be off. She came up with a lie stating after a certain time they turn it off for non payment. I asked to speak to the manager she said she was in a nasty rude tune. I asked if she had a boss and what is his/her name she said no. I called 1800cricket and explain to them what was happenening the ask me to have her take my phone so the could resolve this matter.She said she's not talking to no one she will call them back later. As I was explaining to customer service what was going she lokked at me and burst out laughing. To make a long depressing story short the manager at this store was rude uncooperative, useless, lazy, nasty and unproffessional. I will never buy or promote cricket again. The phone I had with cricket is in the garbage.

Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.

But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.

I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.

There is a glitch with my Cricket phone service, and I am getting over 1500 text messages per day directly from Cricket. This has been going on for four days now. I have talked to tech support over 15 times. I have talked to 3 customer care agents. I have talked to 3 managers. And I have called the local corporate office on Needmore rd. in Dayton, Ohio several times (no call back). And I have had several people during these various phone conversations tell me that they were checking into it and going to call me back with a status update. NOT ONE SINGLE CALL BACK FROM ANYONE! And there is no end in sight. They basically tell me what they think I want to hear just to get me off the phone. The managers could absolutely care less! I contacted my local police station to see if there is anything that could be done, because I feel this constitutes harassment. They said that nothing can be done, since Cricket is the one who is sending me the text messages. You would think that it would not matter, because I do pay for the service. This has been the absolute worse experience I have ever had with any company!

I have had Cricket wireless now for about 6 months. I live in Milw., WI. and my signal is great. I havent really travelled too far out of my local area cept maybe 20 or so miles. The only real gripe I have is my phone will shoot out duplicate txt msgs now and again. Other than that everything seems to be working as it should. Best advice here is to pay your bill in person if possible. I think if you pay at a corporate owned store they waive the $3 service fee.
I just never made it a practice to enter credit card numbers on the inet and allow auto pay for anything. So far, Cricket has been pretty decent.

I purchased a cricket device on 8/11/10 at about 11:50am due to not being able to receive t6he internet on the home computer.(it was an air card for unlimited internet access.) After trying to get this device to work for 1 day and making several phone calls to cricket to ask for help I was unsuccessful the device was not going to work so about 27 hours after purchasing the product I returned it. the plan was 40.00 a month which cricket decided to keep.I did not even get a chance to use it, it was not working, but they still would not return the monthly amount. I feel this is very unfair the product was not compatiblefor what I needed andI returned it almost 24 hours later.

I purchased a cricket device on 8/11/10 at about 11:50am due to not being able to receive t6he internet on the home computer.(it was an air card for unlimited internet access.) After trying to get this device to work for 1 day and making several phone calls to cricket to ask for help I was unsuccessful the device was not going to work so about 27 hours after purchasing the product I returned it. the plan was 40.00 a month which cricket decided to keep.I did not even get a chance to use it, it was not working, but they still would not return the monthly amount. I feel this is very unfair the product was not compatiblefor what I needed andI returned it almost 24 hours later. Please help me make thisright by me and get cricket to return my 40.00 dollars my contact in formation is phone number [protected] address p.o. box 1051 monroeville n.j. 08343 thank you.

I have been a cricket communications client for over two years.
months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved.
For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue. I spoke with Mr. Ojeda National Sales Operations Manager at Cricket Regional Customer Operations Manager at Cricket Communications on Friday 12/9/11 and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously he stated our phones were in actuality NOT having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

I met with the Pete Ojeda that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say “it seems you expect a 3g service when you have a 1g”, I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. and he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites'

According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it. In his normal accusatory tone he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the Okay from all his superiors to cancel our service and send us a letter of termination.

Today 12 days before Christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of Leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning i made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancelation notice appears on the screen when you speak with customer service .

I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my android for $99.99 that same month which removed the data problem only. Up until November 2011 the texting had not been working properly on ANY of the three lines.

Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say “NO MORE” to such practices and telling BIG corporations to remember that we are the reason they are so big, customer service is a right not a privilege!
Free to contact: Pete Ojeda Regional Customer Operations Manager at Cricket at [protected] his cell [you will hear a sublime song but it is his cell] or Stephanie at [protected] office number both work for the corporate office

It's bad enough that this service is the slowest on the net but for it to log out 12 times in a few hours is absurd. I am tired of calling customer service, being placed on hold forever then getting a person whom I can not understand even a little bit. My all time favorite was the tech with the heavy indian accent who tried to get me to go into DOS to "fix" it. If you have other options for a provider, do yourself a favor & do not use this company!

I purchased a Cricket phone about two months ago and live in the Houston area. Although it sounded great, have had nothing but problems with my air card and phone. I get spotty reception and cannot even watch a you tube video on my phone let alone on my computer's Cricket air card. It stops every few seconds, etc. Further, I purchased a phone with MUVE Music, and what a rip off. I still can't use it as it says waiting for Application to start. It has been sitting in my window sill for about two hours now, with the same message even though I have restarted it on several occasions.
If you want cheap talk, text etc, this is the way. If you are a serious person who uses download capability and email, pics, then you need to cough up the bucks for one of the big three. I left T Mobile, but rue the day I did. Further, you have to wonder about a company that has no "contact us" link on their website, unless you are wanting to connect with them to buy a phone and plan. Me, and my 6 friends that I reluctantly brought to Cricket, will be back with T Mobile next month. What a joke.

I have had no problem with Cricket's actual PHONE service, been with them for 4 yrs.
The problem I DO HAVE with them is their customer service, or lack thereof.
1. I am not racist in the least bit ... but often I'm wondering what country am I talking
to when I get customer service? And why are there so many 3rd party companies
handling this service?
2. You cannot, and I mean ABSOLUTELY CANNOT get a live human being to help
you if you have an ISSUE, and your service is OFF. Even if it is not your fault, and
you paid your bill!
3. You CANNOT call corporate office, you have to "visit" them! And you have to
stand in line, get in queue...it could take an hour and a half before you are called.
4. The website's so-called "support" link has no way of contacting the corporate
office and filing a complaint! There is no such "suppport" for you.
5. On the automated phone system, the call prompts have removed "talk to an agent".
This is so highly unprofessional, and it makes you wonder why/what are they hiding from us?
6. I've been a faithful customer for 4 years. And they don't cut me any slack or grant
me any favors for being a valuable customer. Nope, just saying.
7. I had one phone (got 4 lines) where the phone became non-useable. This is the second
time I had to replace it. 1st time, under warranty, cost $15 to replace. No biggie there.
But this time, even tho it was INSURED, they charge me $50 to replace? The friggin
phone cost $50! So ... I got it, yay it works ... however the phone was inoperable
for 2 months, and still no discount given for the service time, when it was not useable.
All they got to do is check the phone logs and see that it WAS NOT WORKING.
Give us the credit man! Adjust the bill ... how hard is that?

I reactivated my cricket service after purchasing a new lap top. Once my old went up I could not see paying for service i could not use at the time. December 2011 I reactivate service and every single time I tried to get on the Internet it kept kicking me out. I called there IT people several times and got several different responses to the problem. Finally, they stated it was a problem with my new lap top, so i take that back and they find nothing but agreed to replace my lap top and gave me another one. I try again with the new lap top same thing occurs I get kicked out every time i tried to go to the Internet. Finally January 17, 2012 and IT person resolves the issue and I am able to get on to the Internet but not until I paid $20 for the next months bill. Now February 7, 2012 they tell me I am over my usage and I can't on to the Internet once again. Now they tell me to contact Microsoft because the problem is on that side. Bye-Bye Cricket this service has gone completely down hill since you changed over to this usage B.S.

I was coming from verizon i went on the cricket website got on chat with a cricket rep. and my biggest concern was would i be able to keep my old phone number even though my verizon acct. was turned off 2 days prior. and i was assured i would be able to keep my number, i also went the next day to the cricket store and again asked and was assured i WOULD be able to keep my number. so after purchasing the phone and the monthly service the rep told me my number would be ported over to my new phone within 24 hours and was given a temporary phone number, after 3 days i went back to the store to find out when my number would be ported to my phone and was told it couldn't be done i even spoke to 2 employees one of them being the one who had set up my account and they both checked and were under the impression it could be done. As expected i left that store regretting my decision already to do business with a company who started with a lie. I have resumes out there that are useless because the phone numbers wrong. It seems to me that their policy is tell them whatever they want to hear to get their business. Thanx for nothing cricket!

I am planning to call to apologize to this young lady because I don't lose my cool however, this was the worst customer service experince ever. Also, where the heck is Cricket’s customer service reps…..you can’t speak to anyone. I've been to this location a few times and always felt the manager/cashier was nice, unknowledgeable about the service, however she is pleasant. Went today ...had I known they closed at 6 on Saturday's I'd shown up earlier. I walk in and she says they are closed I asked what time is it? She says 5:54 and I ask would you mind just taking my payment really quickly? She says we're closed but moves to take my payment. She turns around and mumbles OMG and sighs. I say well it is not 6 yet. She says I could tell you to go somewhere else, do you want me to take the payment or not. I am not a rude person by any means and only have prepaid bcuz I hate being bound to a contract. Our banter back and forth was her looking at me crazy and sighing I told her I can understand if you feel some type of way I do appreciate you taking the payment. However you don’t have to act that way. A whole lot of back and forth and I tell her I’m not trying to be rude please just finish the payment so can be out of your way and I won’t be back to this location. Blah blah blah her trying her best to punk me with this less than fearful stare and sighs. So I say could I have the owners contact info, I’ll just speak with them. Thinking she’s slick she says I can give that information out but gives me their store’s business card. She says I have a family ER, as my receipt is printing out and told her had she shared that when I entered, I would have gladly left. End result I walk out and say I hope you get to your thing or whatever. Of course she says something smart and I come back in still calm mind you. She states she has my number too and I ask her what are you gonna do call my mom. FYI a customer had walked in and she didn’t tell her she was closed at all. Don’t think she should lose her job do think that there are some training and customer service issues here. Service is so so but it’s not worth some kid acting like I'm bothering them. And she does have access to my customer information and if she shows up on my doorstep you'll hear about it in the news, I’m not gonna play games with someone silly enough to take what should have been a simple transaction, personal. Will be filing a police report as soon as possible so if this chick does try to tamper with my vehicle or come to my home, it will be documented. Leaving the service as soon as possible with no reps to talk to, not being able to make certain payments by phone and dealing with folks who just don’t know how to take a quick one for the team…I’d rather not.

I am an American serviceman living overseas. On my trips back to the U.S. I have reactivated a Cricket mobile phone so that I can have a cell phone while traveling in the States. On my last trip, I reactivated the phone online and paid $25. The plan as well as the receipt said that this payment of $25 included 300 minutes. However, the $25 only reactivated the phone. In order to get minutes on the phone, Cricket wanted an additional $25. The information on the website for phone reactivation is misleading. I called Cricket to get my money refunded and they refused. I took a sledgehammer to my phone and am now feeling much better. I am done doing business with Cricket.

It is amazing to me that in the U.K. I can purchase a new phone for less than $10 and load it with minutes, also for less than $10. You can buy any phone and put any smart chip in it with no contract needed. When will the U.S. open up its cell market and make it cheaper for the customer?

I was told my broadband modem would do streaming vidios, etc., however I could hardly do e-mail and certainly no vidios.
I was not reimbersed my money for modem even after I was told 15 dallor restock and I would receive under 60 dollars and gee the money for service can't be put on your phone. Then well my boss says exchange...sorry.
I do not want exchange I want my money that in the terms off our buisness says I can return for a refund(minus "stocking fee").

Hey..Lets make a scene

I've been a loyal and faithful customer since i habe had cricket. Someone that i dont know decided to call in and do a electronic check payment on my account. The check bounced and they turned of my phone for their mistake. They want me to pay the charges that i did not approve to my account. I spoke to over 15 people and been to 3 stores. I am NOT going to pay what someone did to my line that i had no knowledge of. Even the supervisors were so rude. They told me to pay it or go to another servicr because there is nothing they can do. I HATE HATE HATE CRICKET.

Is it already 30 days when you purchased the modem? Is it a corporate store that you have visited so you can request for a refund. Your modem is eligible for a refund if it's purchased within the 30 day period...Might as well look for a Corporate store so you can address this issue...

On March 17, 2012, I got a Cricket cellular account. Since that time, the phone has not worked properly.
When I took this complaint back to the store, I was told to take the phone to the Cricket authorized store to get the
warranty service which I pay an additional $5/month for. I emphasize that the phone was faulty out of the box.
When I went to the other store, I was treated rudely and told that I needed to pay $20 as per the insurance agreement.
But, the phone is brand new; they stuck to that policy. I went back to the original store because I had also been overcharged.
To be fair, the person there did correct the overcharge, but by this time, I had spent three hours and still had a defective
phone. I mentioned to this same person that the battery runs out, even with minimal usage after a few hours and I had not
been able to get email or any other web activity. He checked my battery usage settings and confirmed that the settings were
fine and sent me on my way.
The phone still drains out about midday. If I haven't got my charger, I don't have usage.
I think the problem could be boiled down to a defective battery.
I called Cricket, where I was quoted policy until I insisted on speaking to a manager. When the manager came onto the
line, I was explaining the problem to him and
I was hung up on.
All I expect of Cricket is to deliver what they promised; no more, but certainly no less.

I want Cricket to replace the battery and do this without charge.

i call 611 on my cricket phone i get a recorting and select some options so i select all the options and get the same result to go and visit a cricket store to resolve my problem, then why i get to choice but no agent at all the service on this company really the worse in the business you should check it out get a cricket phone and try to get an agent on the phone good luck. my biggest complain is this company is so big and a real bad service why does it get away with this. i will have to force my changes to another company at least they will answer my concern of the service i will get not like cricket at all.

I purchased a new HUAWEI Asend II (muve music) at regular price and I did ask them if it was a new cell phone and they said "yes", but come to find out it is not a new cell phone it is a "refurbish" cell phone. Cricket Communications is selling refurbished & used cell phones as new phones to their customers! This is Deceitful Business Practices and they should be held liable to all their customers for stealing their money by leading their customers to believe that the cell phones they are buying are "NEW", when the cell phones are refurbish or used. This criminal act has cost me time and money trying to remedy the problem.

I purchased a broadband wireless from Cricket on their 800#. At the time, I wanted to prepay one yr worth of service as I had funding that needed to be spent. I was told that I would have to go to a local company store to do this. I was also told that I would get a receipt & confirmation em'd to me that day (6/6/12). I rec'd the modem as promised on 6/8, but no receipt in the box nor in my em. I went to the company store today to pay for the additional 11 mos of service & asked if they could print me a receipt. Their answer was no, that since I did it over the phone/online that I would need to backtrack. I phoned the 800 # and was given the customer support line, which there is no human to talk to unless you have #'s that I did not have in my possession. I then located another phone # & called it only to be told that I should go to the store that I visited earlier as they would print a receipt. I told them I'd tried that & that didn't work. They then explained that the matter would need to be escalated & that someone would respond to my request in 24-72 hrs. I explained that I didn't have that kind of time & asked to speak to a supervisor. I was told there was no one I could possibly speak with & I'd just have to wait, which isn't an option as the money runs out tomorrow. What sort of fool wouldn't jump at the chance to get $1, 000 upfront for their service! I will now be canceling my service that I never got to use because of the shotty, non-existent service. I would never do business with this company again & I highly recommend that no one else risk themselves to these amateurs as well.

I have had cricket for about 5 months. Their customer service is absolutely the worst I have ever encountered From any company! My phone is defective and instead of replacing it or sending me a new one they keep giving me the run around having me Call other numbers that get me no where . they know this When they do it. my Phone is Still under warranty but they say I have to go to a corporate store 85 miles away to get the problem fixed! absolutely the worst phone company I have ever had the unfortunate problem of dealing with! don't waste your time or money on them they will rip you off!

You get what you pay for. I have been a cricket customer since 2009 and the store I go to on 29th and Girard in Philadelphia, is one of the best. The dudes there are friendly and if something is wrong with your phone they will assist you to the best of their abilities. The updated automated updated system is a pain the in the ###, but seriously, any time I've had an issue with cricket, they've always come through for me. Service can be a bit dodgy in my house at times but that's because I have a firewall, but I get service everywhere, except for the subway system. I'm never charged more than what I've agreed to pay so I'm loving it.

I've been a Cricket customer for two years with zero complaints before last week; I've worked exclusively with a local rep, but he wasn't allowed to do iPhones, so I had to order online:

I ordered the iPhone4S (an upgrade for my wife's current phone) from the mycricket.com website. As advertised, a package arrived two evenings later, Dec 20th, so I could have it for Christmas. However, the wrong phone, a Samsung S3, was in the box. I called customer service, and they told me they'd call back in the morning with instructions for returning it. But no one called the next day, so at the end of that day, I called Cricket again. They had no record of my previous call; I re-explained everything; they told me I would have to return the phone before they'd send the correct device (so I'd miss Christmas for sure), and then told me that I WOULD HAVE TO PAY THE RETURN SHIPPING FEES. I told them I didn't want to deal with a company that wouldn't pony up for their own mistakes, and asked for my money back. They told me that when they got the phone back (again, with me paying all the shipping expenses), they would credit my account in 30 DAYS!

In Sum: I give Cricket over $400, Cricket sends me the wrong phone, then tells me I HAVE TO PAY to return it, and that I'd have to WAIT A MONTH before they return the money. (That was my Christmas money!)

Frankly, I am worried I won't get my money back from this debacle. Their behavior feels illegal, almost like extortion: Cricket took my money but didn't fulfill their end of the bargain, and now they are requiring me to pay [in the form of shipping expenses] to get my own money back. The supervisor said they would send it to "upper management" (they didn't have a phone number for them so I couldn't speak to them directly) and they'd contact me in 48 hours. The supervisor told me I was the fifth person with this problem that day, and that everyone had the same reaction I did (frustration, annoyance, disbelief). So Cricket is great, as long as you don't actually have to talk to a human.

The same thing happened to me...cricket triple charged me for my bill...and also I have not seen my money and it's been weeks. They just don't care. This is right after I had bought my daughter a brand new cricket phone. She was overjoyed. Now, we can't even pay our new bill because they have blocked my card due to the previous investigation that I started because THEY triple charged me! Guess who is going to go and get a refund on a phone tomorrow? And guess who's not going to ever work with cricket again? That's right...me! They are completely useless. They did not even care that they triple charged me two days before Christmas and made it so I had no money to travel and see family. Shame, shame, shame on Cricket and their lousy company, lousy customer service, and lousy attitude. Never again!

I have been a customer with cricket for several years now, on Feb, 10 2013 I upgraded two phones and my plan, on April 6, 2013 my phone stopped working it won't charge, come on or anything I took it back to the store there it was examined by a clerk and store manager they did not no why it stopped working and gave me the number to the company that takes care of the warranty they said the did not have my phone in stock but could offer me another phone for 10.00 the phone the offered was a couple of down grades from my phone it now sells on the market for 70.00 my phone was a 150.00 but they claim this is what cricket says is compatible to my phone when asked how is that so when this is a 2 1/2 years older phone ( that question could not be answered by the warranty company or cricket) I declined their offer thinking they have got be crazy to think I'm going to pay 10.00 and let them send me a downgrade when this phone just simply stopped working for no reason after having it for such a short time. so after trying to get my point across to several different people at both companies I said I would gladly upgrade my phone again and pay the deference they declined this so I'm leaving the company and have this to say the experience i had was horrible they showed very poor customer service clearly I was not offered fair treatment, as a person who is on both sides of the track because I am also a manager in retail I must say I would never have treated a customer as I was treated that includes the ignorance I received from all the management that I spoke with who were very ignorant and rude I will never deal with this company again nor would i recommend them to my worst enemy.

I have been a cricket customer for several years now. On Feb.10 2013 I upgraded two phones and my plan on April 6, 2013 my phone just stopped working it will not charge, it won't come on, nothing but a black screen I took it back to the store where i brought it the clerk examined it then showed it to her manager they both could not see anything wrong with it and infect said it still looked brand new they gave me the number to the warranty company they said they did not have my phone in stock but for 10.00 could send me another phone the phone they offered was actually a downgrade to the phone I had one I remember buying my granddaughter 2+ years ago I thought they must be crazy to think I would take such an offer but they informed me that this phone is what cricket consider compatible to my phone, when asked how can that be when it was older, cheaper, less memory as well as other things that did not compare to what i had they did not have an answers nor could anyone at cricket answer that question. So after speaking with the warranty company which I might add was very rude and getting no fair results even telling them I would upgrade again and pay the difference since they did not have my phone in stock and did not know when they would they declined so i then phoned cricket they too could not offer me a fair deal. So I am leaving Cricket and must say as a retail manager myself my experience with this situation has been horrible every management team member I spoke with was not customer oriented at all and really needs to take a coarse in customer service the reps were more courteous then management and they are suppose to set the example, I am very sorry to be leaving Cricket but will not support a company that does not attempt to treat their customers fair nor collaborate with a warranty company that does the same, but i guess its to be expected they do deal with one another. But I'm sorry that they do not value their customers enough to treat them fairly. i will not recommend this company to my worst enemy and everyone i know and everyone they know will here of the poor customer service the this company offers.