Cricket Wireless review: Prize won but unable to get

Good afternoon, our city held a Hispanic festival on 9/30 I believe in Augusta GA. The Cricket Wireless booth was holding a raffle, I purchased 10 tickets at $1.00 a ticket. As I was in my car leaving I received a message I won a toaster. I was told by unsure of the name but she is the lady who called to say I had won. Well I have been trying to retreive my toaster since then. I have called 4 different stores in my area, and I have been getting the run around, nobody seems to know where it is or how I can get my toaster. Im reaching today, because today was the last straw. I have contacted the North Augusta Store the Aiken Store The Deans Bridge Road store and the Hephzibah store, with no luck in getting my toaster.The Hephzibah store which I just called today, 10/25, the 1st lady placed me on hold for about 7 minutes, all of a sudden the phone disconnects, call right back and a different sales lady answers the phone, I state the reason for my call and the other saleslady hung up on my, OH MY GOD she was so rude like I did something wrong by attempting to get a gift I won from your raffle. I need help with this matter.