Cricket Wireless review: refunds 59

I have been with Cricket for almost, if not 10years and they do not care about their customers PERIOD POINT BLANK. My Bill is due on the 12th of each month, on March 1, 2017 I went to a cricket store to get a new phone i knew my plan would increase with the purchase. at the time of buying the phone i paid the 15.00 tranfer fee aswell as the payment for the phone. When March 12th came i looked at my account and it showed that my bill was 74.52 for the month. i went ahead and paid the bill because i did not want my phone to be disconneted. 2 days later i called customer service to discuss the bill and was told it does show i paid too much and i would be credited the following month. April comes and still no credit. Called customer service again and was told they can not credit my account now because the billing cycle was already rolled out and it would be credited for May. So NOW i look at my account and it is still NOT credited. i called the customer service line AGAIN and was told they see where i am suppose to get a credit but they can only issue a 5.00 credit over the phone. i asked to speak to a superviser and was told none where available. I was hung up on twice, I called back and was placed on hold for 30mins. When i asked for the corperate office number the rep told me they did not have one. i looked on the internet and found the corp number and When i called them the guy name ROBERT told me I was charged more because I use the new phone for 12 days and I was pro-rated for 12 days but I was also charged for the entire month for my old phone that I had for 22 day. I told him if thats the case my old bill should have been pro-rated for 22 days that the phone was used. He told me that would not happen. When asked to speak to a sup he also told me that no supervisor was there. This is unbelieveable! THEY DO NOT CARE ABOUT THERE CUSTOMERS WHAT SO EVER!... Been with them 10 years and they could careless

Cricket Wireless is the worst ive seen yet. When ever I call, I always get someone who cant speak or hear English and they continuously hang up on me when they can understand what I am saying. They also will not let you speak to supervisor, they give reasons why they cant and keep you on until I give up. They also have a Phone-call-weeding-out system as I like to call it. They use a caller ID type system and if you are a "frequent" caller, all you get after the wait is a noisy fax machine type sound. BUT if you call them from a different phone the call goes right through.

After my initial month of wireless broadband service I was to present a PowerPoint presentation. It turns out that the wireless service was disconnected due to "non-payment" on my account. I had never received a bill. When I contacted the store and the "customer service" center they informed me that they do not send out bills. I asked how to pay a bill that I do not receive. They said that I needed to log into www.mycricket.com to retrieve my bill. I had also been told that a bill would come in my email. I spent a fair amount of time talking to both the store location (3337 W North Ave, Chicago, IL 60647 Phone [protected]) and the customer service center (which I think was in India). All they could tell me was what they cannot do. They repeated that they do not send out paper bills. When I asked how I can pay a bill that I do not receive they didnt have an answer. I also asked how I could get a receipt or proof of payment since this was a work related expense. He suggested that I go into the store monthly to pay my bill and that then I could get a paper receipt printed out. I stated that that did not seem like a good use of my time and that it wasn't something a customer should have to do. I told him that I planned to discontinue the service. By the way, at the store, the store manager was supposed to call me to give me a credit on my bill. That was over 2 months ago. Do you think he'll still call me?

This is absolutely the most abysmal customer service I have experienced in my life. Do not use Cricket Wireless.

Your bill lands on the same time every month. You should know when its due. Your fault!

Where do I start cricket is horrific. I purchased 3 phones in the past 9 months. Each time the phone just broke anytime I would go in to the store I would feel unappreciated and talked to with no concern or nonchalant attitudes followed by rolling of the eyes funny looks or just plain sarcasm. They gave my number away twice! And today actually my phone had water damage and I went into my local cricket store to verify my data back up feature that is included with my plan. I was assured that all my contact information would be safe if I purchased this feature. Now what I just cant grasp is how in the world they can sell a product or service to you without explaining how it works. They told me today in a very nonchalant way might I add. That even though that I had purchased the feature I still didnt really have it cause I didnt manually activate the feature to my celluar device? What in the world that sounded like a load of bull they actually rip people off! On top of that I did have insurance for that phone but a day late with the bill and they gave my number away. Which non voided my insurance. All im saying cricket may seem cheap at first but they will definately be breaking your pockets later. Over and over and over again. Trust me! Cricket is not the way to go and they dont value there customers they should be put put of bussiness they are nothing but a bunch of con artist!

I referred three of my kids to get cricket service in 2017 and it has been a complete disaster for all of them. Cricket gave them free android phones, but little did they know that would be the best thing cricket has ever done. They have experience being cut off after paying their bill, not being able to text, and most of all when they text it keeps sending their messages about 5 times per message. My daughters service was cut off, because she did not pay her bill. We went to the location in springdale, ohio, only to find out that location was not a corporate store. So the employee in springdale store called customer service and customer service said they gave her a $25 dollar credit for unused days and told her to pay it by the 3rd of january 2017 and her service would be turned back on. We went to the corporate store on colerain avenue and the store was packed, the line was out of the door, with everyone having about the same problem and not being able to have their issues taken care of at other cricket store locations. When she was waited on, the representative told her that she did not have a credit and there was nothing he could do that she has to pay the whole amount. After running around so much, wasting gas and getting very frustrated she paid the bill. After she paid the bill, he then informed her that her number had been changed (Wow are you serious!). She was almost in tears. She said this is the last month that she would pay cricket and my other two children said the same thing. I discontinued my service with cricket because their customer service is very poor. You can never get anyone on the phone, and if you do accidentally get a representative, they are no help at all. So starting february 2017, we are all going back to cincinnati bell i-wireless.

i got the zte chorus muve music phone online from mycricket.com, i called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. i believed him and went with the $45 plan and not only did i not have access to my music feature i ran out of minutes in 2 weeks, i called and was told that the $55 plan works for that phone so i put $55 on the phone, still no music feature and i called the automated system to check on when i had to put more money on and was told i was on the $45 plan and had $9.45 extra on my acct, i called and was told that the $55 plan isnt available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they dont offer refunds, i asked for a supervisor and was placed on hold for 35 min, i hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they dont offer refunds. ridiculous!

I'm in the same boat i payed for broadband and the one they showed me is not the one i got all this damn thing does is blink and the signal is very weak. so i have to use my phone to get on the Internet and no one at the store will help and when u call i can't understand what they are saying. So i think I'm going to go though someone else and save that 167.00 a month

i think if u pay for it u should get it and not a run around or some story like ur time run out and u will have to buy a new one when its just a few weeks old. I tell u i have been with cricket for a long time and never had a time that i was not calling them for some reason or another but they were cheap but now i think if i pay extra for the other wireless companies i want have to deal with this crap.

I signed up for cricket's service a few months ago and i've had nothing but problems with this particular store owner. Cricket as a whole service is fine and I did find a better location but for anybody in my area planning on switching to cricket, do not go to this store. The guy that owns it is a thief and will sell you crap and whatever to make as much money as possible. He gave me two horrible phones, never gave me the rebate and lied to me on a continuous basis. I paid $80 for a $30 phone because he was supposed to give me a rebate and I never got it. He will cheat you out of money, I can guarantee it. I've heard many other people complain about this store in particular as well. I never complain about any business publicly but this store does not deserve to be in business.

Cricket is used to be a good company, not until recently. Here are the changes the company recently made to chase away their customers. I bought a Samsung Vitality phone at Best Buy for $40 with free Bluetooth speaker. Tried to activate the phone by calling their toll free number, the mans voice Automated system is the worst. Whenever I pressed the option to speak to a live agent is quickly said no agents are available and that this call cannot continue and hangs up on me. So I went to a cricket store, agent there told me that the only plan I could go with is the $55 unlimited plant with only 1000 a month of minutes. Not Unlimited by any means. I can pay $50 with Boost Mobile for $5 less a month. They are creating Jeopardy plan which is illegal. Only offering 1 plan to choose from and false advertisement. Please do not go with this carrier, they are making people not choose them. Truly Insane experience. Will go back with Boost Mobile.

Hi, You need to file a BBB complaint against that store try to call their customer service, (if you can get them on the phone some way) and let them know that what this man is doing is illegal and his private store needs to be shut down. I would of called the police when I was there if I was you. He is doing false and misleading sales which where I live the mayor has the right to shut the business down just for that. File a complaint as soon as you can that way other people won't be ripped off by this ripoff. Good Luck!

I bought a cricket wireless zte phone from cell phones for less on may 9th. I had it for one day and the phone stopped working. You can still hear it but you can't see anything. When I tried to bring it back they told me it was my fault and refused to fix it, replace it, or give me a refund. They said I dropped it in water or spilled something on it. I know for a fact that this is not true! I had it one day! It was working fine when I put it in my pocket and when I took it out, it didn't work anymore. There is no possible way I spilled anything on it! I will be filing complaints with the better business bureau and the department of consumer affairs against cell phones for less and cricket wireless. I will also be taking this to court if need be.

that is how they do

I'm going to the cricket store today to try and resolve an issue of no service while they charge my credit card..if it doesn't get resolved I'm going to jail, and at the very least one of their "reps" are going to the hospital.

I recently experienced a very poor response to my complaint about my broadband connection issues. I experienced frequent connection problems with my broadband modem. I went to company to complain and was told to do a field test or trouble shoot.. I complied and found connection problems continued. I went to store and was told that I needed to pay for replacing the modem. When I asked what caused the problem, I was told nothing. When I ask for a copy of the report on the field test I was told I could not receive it. I was told to call customer service, which I did but was cut off repeatedly.
I want to know if the problem with the modem was caused by the surveillance system in the apartment building where I live. No answer. I want to know if Cricket is in anyway aiding the surviellance system of me and my computer? My broadband # [protected], investigation code 071238

April 2, 2017, I contacted Cricket through phone and ordered a cell phone. I paid with my debit card and received the phone on April 3rd. The phone worked for 24 hours and then all of a sudden just died. When I contacted Cricket representatives last night I was told that I would have to pay 37.12 more and then they would activate the phone for me, they also told me that it would take 24 to 48 hours to get the phone reactivated. The representative that I was talking to was from overseas and I never got any help except to be called a liar. Last night I called another division and was told that there wasn’t anything they could do, they only sold phones.

I had a broken phone with insurace went to chua vista in h st the corporate store lidya helped me n said i can get a phone thurs i wanted one right away she sendz me to national city for one i go over there n they dont have none n later she says i didnt check the inventory then why do u send me over to the other store ur stupid n manager defended her not good both stupid n liars

Greensboro, NC my phone is defective by factory means and the store tells me i have to file an insurance claim that will cost me $85.00, but the phone was not damaged in any way by me, tried to spk with cust serv or tech support and they tell me that after a year any problems or damage is not their fault, you must pay ins claim, I in turn asked if they are selling faulty equipment then why not have everyone return their phone before the years time is up, I kept getting tranferred around and no one wld give me a straight ans not to mention i was on phone about 15-20 mins before I could spk with a live rep, Cricket is the worse service ever when it comes to dealing with their products, it's always the other guys fault, why dont they get phones from a dependable provider or just replace the phones if its a manf defect, pls stay away from cricket or you will be sorry, i will file a complaint with BBB.