Cub Cadet
Reviews and Complaints

Purchased Zero Turn from Waterville Me Home Depot 6/11/22

zero Turn Mower Date Purchased: 06/11/2022 Factory Model Number: 17AREACLA10ZT1-50 Serial Number: 1DO6NH50174

After paying nearly $4000 for the mower I discovered it did not have an hour meter installed which is critical to keeping it properly maintained. It is my option that the company should send me a new hour meter and I will install it.

Placed my order May 15. And they noted the following "Thanks for placing your order with Cub Cadet. Please allow 3-5 days for processing. A confirmation email will follow when your order has shipped." Even called them on May 25 wouldn't answer, called again on May 26th, held for 30 min twice, then they finally answered, they said the parts would be sent out the following Tue. As of today, June 17th, still don't have the item, but yet they want me to give a review. Here is your review, SEND ME THE ITEM.

Case # [protected] Pro Z 160 S Purchased from Solid Rock Lawn and Garden in Monticello KY Mower came with a 4 year warranty

Mower will not mow grass without leaving a strip of uncut grass in the lawn. I have been trying to get this resolved for 2 years or since its purchase.

My last conversation with a cub cadet customer service rep was on 6-13-22

He was not interested in helping me at all just wanted to get me off the phone.

The ref # for that call is [protected].

This mower has had the deck leveled 5 times and now on its 3 set of blades and has been to 3 of cub cadets authorized service shops as recommended by cub cadet.

I am now speaking with an attorney and have sent a letter of intent to sue to the solid rock lawn and garden shop in monticello ky and will be filing a complaint against them and cub cadet Inc.

Please review the pictures attached to this complaint as I will be posting all the pics and each time I mow on the internet for everone to just how great a cob cadet pro Z mower really works. Those photos were taken the last time I mowed

I have been on the phone with customer service now for over 1 and a half hours, now on hold again,3 people who have no clue as to what they are doing, I have asked to have this order canceled, and placed on hole agin.CUB CADET not a company worth buying anything from, they have more excuses then Carter has pills.selling items they don't have and expect you to wait until they decide to ship items. ordered June 06 2022, now its 06-10-2022 and just now saying item won't be in stock until end of July. Imsure they are much better companies to buy from then CUB CADET. Buyer beware.

Had a cold weld on the deck so deck ripped apart caused spindle to break I had to pay for spindle an deck now machine doesn't cut even warranty didnt want to cover anything nor fix anything I couldn't get in contact with anyone nor did anyone respond back to me I went to every service center in town they even faxed over work order problem inwhicj cub cadet nor warranty wanted to cover

I need a new cable for my mower and Cub Cadet won't sell me one.

I tried to order one online a week ago but the website wouldn't allow me to use a billing address (po box) that was different than my shipping address so I phoned in my order instead.

After 3-4 business days, I noticed that they never sent me a UPS tracking number and never charged my bank account. When I tried to check online, my order number was invalid.

I called Cub Cadet again. The agent "found my order" and assured me that it was being processed and the charge would show on my bank account and the agent gave me a 25 digit UPS tracking number.

It's been 2-3 days now, still no charges to my account, the order number is still invalid and so is the UPS number.

Meanwhile, my grass grows deeper and deeper and looking very unkempt.

At this point I'm about ready to cancel the "order" if it exists and ship my mower back to Cub Cadet along with a suggestion as to where they can store it!

This is what I get for buying American.

I have tried to order an electric PTO switch for a week. The website keeps stating the order cannot be processed at this time, try again later or call customer service. I tried it 39 times over the course of 4 days. Got the same error every time. So I called customer service case numbers [protected] and case [protected]. Customer Service tried to place the order for me and they got the same error. They then told me twice I would have to wait 24 - 48 hours to try my order again. They also told me that if they place the order they have to charge me shipping but if I used the website shipping was free. I explained to them that the website is not working for me or them so how can I do that. This is the most ridiculous customer service experience I have ever had. I will order after market parts before I will ever go through this again. I also told them your company is losing orders, money and customers due to a pitiful website that does not work and customer service that is below poor in my opinion. Good luck keeping your business afloat.

I bought this unit from Tractor Supply nearly 3 years ago. I used it one time and from the day I bought it, it was hard to pull to start, I mean really hard. My son is a large man and really struggled pulling it to start. I decided it was beyond my use and decided to sell it. A man and his son came to buy it, but the only way it would start was with ether. You cannot pull start by hand. Starts fine and runs fine with ether, but they did not wish to deal with this and I didn't blame them. This just isn't right, as I paid $899 for plus 70 mile trip to Lewisburg, WV to pick it up. I don't own a truck so my cousin took me to get it. It looks like it just came off the sales floor as it has only been used once. Is there anyway I could put electric start on this unit? I'm 74 years old and cannot deal with this unit this way. Is there any help for me at all?

Thank you for your time.

Jim

I purchased a Cub Cadet Z-force SX60 mower from a dealer on May 5, 2021. The dealer said it was a 2021 Cub Cadet, but in fact it is a 2020, which I found out thru a warranty specialist on April 1, 2022. I called the dealer he was very rude and said the warranty specialist was wrong, that in fact it was a 2021. So, today, April 4, 2022, I talked to Cub Cadet representative who verified that I own a 2020 Cub Cadet after I provided the model number. I paid for a 2021 and therefore that is what I expected to get. I have been cheated and misled by the Cub Cadet Dealer.

A shift selector cable broke on my new 2x by 30 snow blower. When I went to my local Cub Cadet dealer 2236 NY-5, Utica, NY 13502 to purchase a cable under warranty, he told me that I couldn't purchase the cable under warranty. He said that he would have to install the cable and it would be a $60 pick up and return charge. What an insult to my intelligence to think that I would pay $60 to install a $16 warranty part. I purchased an OEM cable and installed it myself in 5 minutes. Why do you even have a warranty? It is businesses like this that try to rip off customers for parts and service that gives Cub Cadet a bad reputation. Last time I'll buy a Cub Cadet.

The plastic yellow hood on the above model stated gets very hot due to the location of the Kohler Command Exhaust System location. This is evident due to the installed heat dissipation aluminum covers provided on the outside of the exhaust muffler. The plastic deuterates or breaks down over time by getting brittle and starts cracking as shown in the pictures provided. Due to this heat the Cub Dealer even had to replace one of the throttle cables controls going to the carburetor.

I bought the Snow blower December 2020. I used it 3X the wheels fell of 2/21. It was repaired by Home Depot. I used it 3 more times. Wheels fell off again 2/22. It has been in the shop since 2/2/22. 38 days as of this writing. Still no parts.

I want to know what Cub Cadet is going to do for me ? This machine obviously has a flaw in the design. I get no satisfaction from Home Depot . Obviously doing the same repair over again is not going to sole the problem. Do say I am dissatisfied would be an understatement. I feel some sort of reimbursement is warranted for what I have had to pay to have my snow plowed and having a defective product.

We purchased a brand new 550 Challenger. Had it 1 day and it is leaking antifreeze. The dealer did come and get it and called us and said there is no leak. My husband told them to bring it back. We bought It in January 2022 from Slaights in Canton IL. The guy that sold it acts like it is no big deal. Also when we are driving it the drivers side door and the tail gait keep popping open. The only thing Slaights says is “ That is what a warranty is for.” I then called Cub Cadet and talked to a gentleman and I use the term loosely named Steve and his response was “ I guess I don’t know what you are asking. Take it to a dealer you have a warranty. Yes we have a warranty but who wants to have a 13,000$ brand new machine in a shop already without so much as a “ I’m sorry this is happening. What can I do to help you.” If we could get our money back it would go back. We have purchased 2 cub cadet mowers in the past. Well they just lost our business. Worst customer service from both places.

On June 4th, 2019, I purchased a CC Pressure Washer, Model# 26A-AHM1710, CC 3224 from McCoy Equipment, located in Franklin, PA 16323. Approximately 9 months ago I had a problem and took it in for service to that location.

In the meantime, they sold the business to Ritenour Equipment, located in Butler, PA.

I was told the pressure pump was bad and needed to be ordered. In the past 9 months I was told that, at first it was on order, then couldn't be ordered.

Since then, Ritenour Equipment sold that business and I picked up my non-working pressure washer. I contacted Lamb & Webster, a Cub Cadet Authorized dealer about getting my pressure washer fixed. I was informed that the pressure pump cannot be ordered and they said to directly you because "I would get better customer service then they could get with contacting the company".

This is unbelievable that a company as large as Cub Cadet handles customer service, especially with their authorized dealers.

Just used my cub cadet for the first time and I feel that it is running rough for a new snow blower, feels like it is ready to cut out, let warm up with choke on high and slowly lowing choke, feels like to it is going to stall, please advise?

j pare

Sun 2022-02-06 6:51 PM

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Thank you for not answering my questions, I will NEVER give you a good review as your products are the worst and your customer service the same. What a BIG mistake I made by buying your product. Never again I will buy from you and I warn everyone not to buy from you. Totally horrible service.

Purchased lb600e leaf blower on 11/06/2021 received. When product arrived charged battery and than blower would not run. Called cub cadet and they told me to take to dealer with case #[protected]. Picked up my now used blower brought home charged battery and started to blow leaves and it only ran 30 minutes than battery went dead. I recently purchased other cub cadet products like a tractor and hauler with no complaints. I would like a new blower or a refund on my cub cadet credit card.

Thank you

I have approx 66 hours on my xt2 fuel injected mower...46 inch. There is a problem with temp.. Intermittent loss of power, bogging down and stuttering when engaging mower, and loss of power when mowing up hill... I have cleaned the air cleaner, and evidently this has no fuel filter... It also steers hard. I have greased the steering zerks and the steering apparatus, which improves it somewhat for a short time... I maintain it each few hours, and it is stored inside.. If it had a carb. And would think it would need to be adjusted, however it is fuel injected.. The gas is fresh.

To whom concerned:

we purchased a new zero turn cub cadet ztx5-60 ultima from athens lawn & garden located in athens, tn on 09/11/2021. When we got it home, we saw it had 21 hours on the running meter and reviewed the paperwork to see it was listed as a "demo". I have mowed my 3.3 acres 3 times and on the 4th, the entire blade activation clutch, another pulley, a tension spring and a large bolt fell off and left me stranded in the middle of our property. I had to get my four wheeler to tow it back to my garage. I collected all the parts that fell off behind the mower and put them into a bag after waiting for them to cool off to handle. I immediately called the dealer and they made arrangements to pick it up on saturday morning at 9:00 am. We recieved a call from the service driver at 9:30 saying that he was not told of our pickup and said he could be at our home at 10:00 am. He arrived at 10:45 am and i assisted the driver to get it up on the flat bed and off it went to their repair shop. We had not recieved a call in over a week and i decided to call them at 4:00 today, 10/11/21. I spoke to a dealer representative and after being placed on hold for approx. 4 minutes, he proceeded to tell me that it was not repaired yet and when i asked for a time frame to get it back, he replied that they did not know.

I have lost total confidence in this mower and would like cub cadet to replace it with a new one of the same model. There is no way that the entire drive line should had dropped off after using it for 8 hours and feel it is a "lemon". I am going to be making the very first payment today on a mower that i cannot use. We had to use our 22" self propelled push mower to mow our around the house grass yesterday and that took almost 4 hours. Furthermore, we never received an owners manual or warranty registration card to register our purchase with cub cadet. We are really thinking that this was not a demo at all, but a used mower that was returned for defects and then sold to us as a "demo". There were a few scratches on this unit that we found when we unloaded it off our trailer at home including a long down-to-the-metal scratch on the overhead roll bar. The dealer had given us a can of matching spray paint before we left his business to paint some scratches he had viewed and not disclosed. We are extremely unsatisfied with this product at this time and do not look forward to mowing our property again on saturday using a push mower after we invested $7, 790.93 to assist making our lawn maintenance a pleasure instead of a task/chore. Please advise on our options.

Respectfully,
donald f. Singer
433 brakebill school road
madisonville, tn 37354
[protected]

I have 10 month old cub cadet and the starter went out It's been sitting in the shop for over 3 weeks waiting on a new starter. Now I have hire a lawn service, and I'm already out 140 dollars. I thought I bought brand I could trust.

Purchased this expensive mover only have the front wheel assembly fall off in 3 months of intermittant use. The manufacturing defect is obvious and well documented in on-line complaints written by other consumers. The defect is not repairable and on line consumers reported such things as paying high fees to have the assembly welded onto the body of the mower... Really?! This suggests to ne that club cadet has not stood behind this product. Is this the case? Would like to know so I am sure to never purchase another product from you and to recommend to everyone I know (as well as others I do not on line) not to do business with you... I also noticed that your former employees give an extremely low rating for your company... Its never to late to start turning things around... Do the right thing! > I could go through the trouble of attaching photos but I am very confident that your staff know exactly what the problem is...