CyberScrub
Reviews and Complaints

I've had a subscription for several years

Despite paying the annual renewal fee, it reads 'You are using a Trial Version' - '11 evaluation days left' -

Despite having my email receipt from them acknowledging payment it's been reading this from 14 days left and now down to 11.

I've emailed them repeatedly. I've posted for help and support on their website repeatedly.

At this time the website is down or otherwise unreachable.

They have made no effort whatsoever to assist or acknowledge me trying to reach them.

I renewed my CyberScrub subscription in April 2023. I've been a CyberScrub customer for many years. My renewal was paid through Digital River on April 12, 2023. My MyCommerce Order Number: [protected]. However, the software license has not updated and as a result program updates are not downloading. I've been trying since Sept 20 (when I discovered this problem) to get this resolved, but have had no reply from CyberScrub.

Email; [protected]@gmail.com

I have tried repeatedly to receive assistance from CyberScrub in restoring

my account with CyberScrub and its desktop logo after having a new hard drive installed on my computer and with some accounts, including CyberScrub not being reinstalled. I am a customer with CyberScrub for over 10years- tariff paid at end of january each year.

My computer skills are poor and I have failed to find technical assistance from your support page. I am, therefore, unable to use your product.

I hope you can be of assistance very soon.

Mr Joseph A McBride

Renewed the subscription but have not received an new key to unlock the program. Contacted customer support but no response. Billing company refers me to Cyberscrub.

Invoice from billing company stated product delivery on 7 Dec 2021.
Contacted Cyberscrub via their contact link on 9 Dec 2021; no response.

Customer service contact address:
Digital River, Inc.
10380 Bren Road West
Minnetonka, MN 55343
USA
NELSON MARTIN
707 SKIVIEW DR
EAST WENATCHEE, WA 98802
USA
07-DEC-2021
Invoice for order # [protected] dated 07-DEC-2021
Seller of the product: Publisher:
Digital River GmbH CyberScrub LLC
Scheidtweilerstr. 4 Pat Telang
50933 Cologne 5100 Highlands Parkway
Germany Smyrna, GA 30082
USA

Item # Description Qty. Unit Price Sales Tax Amount
USD 21.61300961838p CyberScrub Privacy Suite Subscription
Delivery date: 07-DEC-2021
1 USD 19.95 8.3%¹ USD 1.66
Net total USD 19.95
Sales Tax USD 1.66
Total amount USD 21.61

My Privacy Suite subscription was automatically renewed on July 3, 2021. However, no instructions on how to update my software with the renewal was provided. Since then I have left messages on their customer support line and submitted several support tickets requesting help. It's now almost two weeks later and still no response whatsoever from Cyber Scrub. I reached out to their billing company who charged my credit card Mycommerce.com, but they just referred me back to Cyber Scrub.

In my experience and opinion, Cyber Scrub has never had adequate customer support for their products, but now it seems to be completely non-existent.

For many years now there has been no customer support from Cyberscrub. Similarly no updates for existing products have been released and no completely new products have been seen.The existing "old" products continue to be sold but there is no recourse to a support system of any kind. With ever updated versions of Windows being released there are definitely functionality issues with some of the products but with no support available theses should really not be sold.

I still use their KeyChain password manager but it is now hopelessly out of date as it only supports opening URLs in Internet Explorer. What we need is statement from Cyberscrub as to what exactly is going on with these products and why is there no support whatsoever?

I purchased CyberScrub Lifetime Upgrade Insurance (LUI) with my original CyberScrub software purchase on March 14, 2004. Per the LUI agreement, I was to continue receiving all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no additional charge.

I contacted CyberScrub on July 15, 2017 asking for a valid license key so I could upgrade from version 5 to version 6. In response, I received an e-mail on August 11, 2017 stating the following:

- "Your product [Lifetime Upgrade Insurance?] ... seems to be a very old version and is no longer supported." This comment made absolutely no sense since I have been using version 5 for years and simply wanted to upgrade to version 6 of the same software (Privacy Suite) per the LUI agreement.

- "Also, please note we [CyberScrub] had informed all of our LUI customers about the cancellation of the LUI policy and started yearly subscription model way back on September 8, 2008. I received no such communication. I actually received an upgrade notice shortly after this date for a version 5 upgrade.

A Knowledge Base article from November 17, 2009 (a year later than this alleged letter) stated LUI holders will get all future versions of Privacy Suite (such as Privacy Suite 6.0, 7.0, etc.) at no charge. However, LUI holders could participate in an optional Yearly Upgrade Subscription to obtain patches to clean updated third party applications.

It is entirely disillusioning that a presumably reputable company would simply unilaterally void a Lifetime Upgrade Insurance policy that CyberScrub offered and I accepted through my valid purchase. If this company can take this action, I have to believe that this company will say or do anything they want despite the execution of valid license agreements.