Daraz.pk’s earns a 1.1-star rating from 572 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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I'm complaining about product fault
I order oppo buds 4 piece few days ago.. One of them is not connecting with phone. I fully charge that but buds not show in my bluetooth device.. I went to oppo office and submit that for replace.. Today they call me and tell that ur product cant b replaced or repair... So what should I do now.. I perchaed that item in rs.10,000
And even once dont pair with my phone..
Wrong delivery package
On Fri, Nov 11 I order "Alfa Wifi Net Wireless-N USB Adapter Fixed 3DBi W113 Antenna Soft AP Wifi Utility Routers For Windows For Pc" its cost 500Rs from Daraz store but I haven't received it yet because the delivery rider give someone a package it cost 1000Rs. I went to chat with HM STORES, and he acknowledged the mistake of his delivery rider and promised me my package will be delivered in 2 days. Now I haven't received it yet and he didn't response to my chat.
Hikvision 256gb sata ssd 2.5
The above product was delivered me on oct 31 2022 which was not working at all, I tried it on my all devices but even the PC did not showed it on the screen.
So I filed return request on daraz on November 02.
Now the irony is that they rejected my return request wasted 2 weeks of my study time. So I am filling this complaint to git my refund payment as soon as possible.
Desired outcome: I need my refund as soon as possible
Rip off, liars, fraud, 3rd class online stores
Daraz.pk improved their services for a year and I started to shop heavily until their so called quality team started to make returns impossible. Huge banners of "easy returns" is a massive lie because you will get stuck with bad lowest quality products. Daraz management and team are straight out of some mental asylum. Worst shopping experience so far. My order #[protected] was a winters coat that turned out to be a light springs coat, itchy material and mini version of the advertised pics. Its been 3 weeks that daraz is not giving refund because they want customer to buy and wear something they didn't like. Despite getting the CEO involved, daraz idiot team is trying to steal my 4000 because they find the product a dream come true. Have you heard of a more ridiculous people who think customer would just accept their wishes and pay for something they didn't even like? This quality team last month returned an incorrect pair of shoes saying its a toothbrush and I was refused refund of a toothbrush while I had paid for leather shoes! The recent 11 11 sale was a massive flop as their team couldn't even activate bank discounts as mentioned on every banner. I have now joined the majority of people who always told me daraz is FRAUD!
Desired outcome: Give me my money back you disgusting thieves.
Complaint against delivery person mobile # [protected]
Dear Customer Service,
We ordered some stuff online and we expected to recieve purchase item on saturday dated 15-10-2022. Since last week we recieved multiple calls from Daraz delivery person for no reason and many times.
We consider Daraz releable portal to order and purchase stuff. This kind of Act from Daraz delivery employee create bad image in Customer mind.
I am attaching evidance of a number which we recieved calls several times. I expect and trust that management will take action to this person and in future customer should not face such problems.
In case if you will not take action i will go to the top management to complain again this delivery helper.
Thank you very much and waiting for reply.
Electric fan heater
اسلام وعلیکم
ایک الیکٹرک فین ہیٹر بذریعہ آرڈر نمبر
PK-CB-DEX [protected]
بک کیا تھا۔۔ بیس پچیس دن کے انتظار کے بعد اج سٹیٹس چیک کیا تو پتہ چلا کہ
Delivery failed
کے آپشن کے تحت یہ ڈیلیوری کینسل کر دی گئی ہے۔۔ حالانکہ میں روزانہ سٹیٹس چیک کرتا رہا ہوں اور میں بے چینی سے اپنی پراڈکٹ کا انتظار کر رہا تھا ۔ پھر ڈراز ہیلپ لائن پہ بھی کمپلینٹ درج کروائی ھے جس کا نمبر
[protected]
ہے۔میں دراز کا مستقل کسٹومر ہوں ۔ ابھی کچھ دن پہلے میں نے دو استریاں منگوائی ہیں اور اسی اڈریس پہ آئی ہیں۔ اس بار آپ کے ڈیلیوری پاٹنر نے جھوٹ بولا ہے کہ میں نے پراڈکٹ وصول کرنے سے انکار کیا ہے۔ مجھے کوئی فون بھی نہیں کیا گیا۔ اور میرے اسی اڈریس پر چند دن پہلے دو الگ الگ ارڈر وصول کر چکا ہوں۔ میں ابھی بھی یہ پراڈکٹ لینا چاہ رہا ہوں ۔ اگر اس سٹیج پہ آپ مجھے ارسال کر سکتے ہیں تو میں آپ کا بہت ممنون ہونگا۔
امید ہے کی میری شکایت پر ھمدردانہ غور کیا جائے گا اور اس آرڈر کو پایہ تکمیل تک پہنچایا جائے گا
M. Saleem Akhtar
Cell# [protected]
Email... [protected]@gmail.com
H. No.240, Street# 8-C, Umer Block,
Phase - 7, Ghouri Town, Islamabad.
Desired outcome: I want to receive this product
about a product
i ordered a wax heater on 6 september. I used it today and it wasn’t heating at all at first i thought it’s just wax so i heat it on stove to check and wax melted and when i again try to heat it in wax heater it didn’t heat up . I msged the store from where i bought it they didn’t refund me or help i am on read that’s all i order so much stuff from daraz but daraz is not made for us (customer) my question is why we spend our hard earn money on you when you can’t help your customer
Desired outcome: i want my money back refund me my hard earn money
WatchZone, mens watch
I m regular costumer from daraz since 2015
Last week i ordered a watch from watchzone.pk seller on daraz. One of the thing in the box was missing, i contacted the seller, and raised the issue with daraz official for not fulfilling the requirements and return/refund of the item.
Seller wasn't cooperating for return according to their policy, and daraz officials are are involved in the fruad, they cancelled my return request
The seller was calling me from private numbers
They also rejected my honest reviews about the product on Daraz page
This employee of Shahdara Branch Lahore and sitting with him
Aslam and Alaikum Sir, I am a daily customer of Daraz. I have to receive a couple of parcels. When ever a parcel comes out wrong, they take a lot of trouble to return it. TCS, which is from Shahdara branch, I have Daraz office. The people of Shahdara are very tired of these TCS people, please resolve this issue immediately or else the people of Shahdara should leave the shopping center.
Every time it says system error is coming system is not working properly different excuses please revise.thanks
People of Malik Kamal, Owais Ali Bhatti Rider Daraz Sailor Shahdara
Desired outcome: This employee of Shahdara Branch Lahore and sitting with him
[protected] Mobile
left Shopping on Daraz due to poor services, but by forgetting all unfortunately I order and paid amount in advance 0n 3rd July via my credit card, expected date was 15th July but still order can not be traced. Neither chat is supporting.This is very pathetic service. Your requested to trace my order [protected] or return my paid amount.
withdraw
mary pasy withdraw ni ho rahy Q number [protected]
Extra charges
Why daraz charged 100rupees extra... Total calculated amount was 699 but they billed 798
Most of the overall Daraz.
Assalamu Allaiqum, Daraz app is somehow a useful for the citizens but it has a flaw of decieving the customer by attracting him toward product by free delivery mentioned there. However when we click on product to buy it, we get charges for shipment to pay.
Desired outcome: I don't need apology or refund but want the problem to be solved so that we can feel easy to buy the goods from daraz.
Fake item/ wrong parcel
I placed order [protected], parcel received late, I paid cash. When I opened it was wrong item. When go to daraz app to return. My Order was not marked as "delivered", it was order was showing "shipped" I complaint via chat & email even on call. Your staff asked me to wait for 24 hours as it would be marked "delivered" I waited but it was not marked delivered but marked "cancelled due to wrong delivery address" it is also marked "unpaid" while it is not possible to receive even wrong parcel without payment. I have provided all evidence about fraud seller. Than your staff said me " actually seller has delivered directly to customer (me)" so we (daraz customer service) is investigating about the fraud". Since than 1 June - 22 I was just being given timeline repeatedly and in every follow up I was given new complain number to divert attention from actual 1st complaint number I am calling to get update of my complain number [protected]. Actually I observe that daraz staff is avoiding to take action against the fraud seller as they are daraz real partner while to eat up customer's amount is more easy for daraz system that's why they make my refund unnecessary difficult and unreasonable delay.
Desired outcome: Refund my amount
Fridge protector
Respected sir, sir daraz par may nay kaye shopping ki ha, 2,3 din pehaly 1 order kia ta muhafuz protector ka, jab mujy mil gya tu protector wo nhi ta jo order kia ta, kia daraz par iss tara hota ha? Ya tu doka howa ub na tu may return kar sakta ho q k delivery charges die ha aor pir jo order kia ta ub dobara b iss tara hoga
Regards mob [protected]
Swimsuit
May 16 2022
[protected]
Wrong delevery
A little ring provided except of pen
Withdrawal
I am writing this for highlighting the Issue regarding the Withdrawal.
I received payment from the seller into my wallet on Apr 12, 2022 and processed it for withdrawal through bank. After 2 days, the request got failed. I tried again on April 21, 2022 for withdrawal but the amount got frozen and still is in pending situation. I have contacted several times with Daraz Customer Care and received each time a new deadline date. It took more than a month and the issue is still not resolved.
I am asking for my money which I have received after the refund of the product but they are not resolving the issue. I am very disappointed from the Daraz.pk Service.
Desired outcome: Need my money in my Bank Account.
Complain about delivery man
I am complaining of your delivery men in Pakistan Punjab Sialkot. I lives in Sialkot magtown and use to buy products from daraz but the delivery mein is always on angry mood and 5 to 6 days gone i order a pressure washer and delivery men is not giving me the delivery ...there is only one delivery men who delivers in my town magtown so please strictly ask from him
I shall be grateful
Desired outcome: Please 🙏 update your delivery men's mind
Www.daraz.pk
Traking ID- PK-DEX033160361
Dear Sir, the request is that I placed an order which was given to me substandard which I have returned to the office of the drawer and now they are returning it to me again
Regards
Asif khan [protected]
Desired outcome: Plz change my product very simple
Daraz.pk Reviews 0
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Daraz.pk Contacts
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Daraz.pk phone numbers16 49216 492Click up if you have successfully reached Daraz.pk by calling 16 492 phone number 4 4 users reported that they have successfully reached Daraz.pk by calling 16 492 phone number Click down if you have unsuccessfully reached Daraz.pk by calling 16 492 phone number 0 0 users reported that they have UNsuccessfully reached Daraz.pk by calling 16 492 phone number57%Confidence scoreBangladesh+92 21 111 132 729+92 21 111 132 729Click up if you have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number 795 795 users reported that they have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number 366 366 users reported that they have UNsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number37%Confidence scorePakistan+977 980 129 2929+977 980 129 2929Click up if you have successfully reached Daraz.pk by calling +977 980 129 2929 phone number 98 98 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2929 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number 53 53 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number30%Confidence scoreNepal+95 997 014 0004+95 997 014 0004Click up if you have successfully reached Daraz.pk by calling +95 997 014 0004 phone number 13 13 users reported that they have successfully reached Daraz.pk by calling +95 997 014 0004 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number 21 21 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone numberMyanmar+95 997 016 0006+95 997 016 0006Click up if you have successfully reached Daraz.pk by calling +95 997 016 0006 phone number 11 11 users reported that they have successfully reached Daraz.pk by calling +95 997 016 0006 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number 18 18 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone numberMyanmar+94 117 575 600+94 117 575 600Click up if you have successfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have successfully reached Daraz.pk by calling +94 117 575 600 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have UNsuccessfully reached Daraz.pk by calling +94 117 575 600 phone numberSri Lanka+49 15 792 373 184+49 15 792 373 184Click up if you have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number 343 343 users reported that they have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number 107 107 users reported that they have UNsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number52%Confidence scoreWhatsApp / Pakistan+977 980 129 2930+977 980 129 2930Click up if you have successfully reached Daraz.pk by calling +977 980 129 2930 phone number 34 34 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2930 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number 32 32 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number3%Confidence scoreViber / Nepal
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Daraz.pk emailscustomer@daraz.pk100%Confidence score: 100%Supportmasood.ahmed@daraz.pk99%Confidence score: 99%
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Daraz.pk address6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan
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Daraz.pk social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
They have no return and tracking of a returned productRecent comments about Daraz.pk company
Defective product delivered.. No refundOur Commitment
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