Daraz.pk’s earns a 1.1-star rating from 572 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Product return within time frame logged online app
I logged a return complain since all the items and product which I received were fake as per the business model of daraz.pk to list the product on 50 50 revenue ratio with vendors I got 2 calls from mobile number that they will collect the items for return those guys later on on blocked me or never answered by mistake one answered told me that he can not do anything do the chat in app and log a complain they are also saying the same nonsense order id [protected]
Service
I ordered one 10$ gift card of 890tk from daraz
Tried to pay the money on bkash, it said it'll take time for payment
So I ordered the same order again and tried to pay, again it said that it'll take time .. then i cancelled both my orders at 10:51 am but in the mean time at 10:49 am I got a message from bkash which was,
***Payment Tk 890.00 to Daraz Bangladesh Limited-1-RM32828 is successful. Balance Tk 111.92. TrxID 7DU5FYAYQV at 30/04/2020 10:49***
Here it shows the payment was successful but both of my orders are cancelled and in order details it shows that the money has not been paid
But daraz took the money for my order from my bkash account
Then where is my money ?
And then when I talked with the customer service
They told me to wait
It's been 2 days
And they didn't give me any sort of updates
They are still saying that they'll start working on this lol and still there is no sign of getting my money back
I hate this
I WANT MY MONEY BACK
After sale service
I got an order of 3 dp led lights. I sent the items as per order. Later on, I received the item, 3rd class torch (photo attached), in return while I have sent the exactly 3 items. actually I lost 3 good quality lights for nothing and got a low quality torch. How can I send a very low quality torch in place of 3 dp led light products. I was told that customer received wrong item which is totally wrong that customer received incomplete item at the time of delivery. It must be exchanged/replaced after I deposited at daraz hub. It can be verified by checking the weight of the packet I deposited at daraz hub.in fact, common sense does not accept that a seller will send a very low quality torch in place of 3 dp led light products knowing that it will ruin the rating of his store and consequently will badly affect further incoming orders. I have emailed and made calls to daraz seller support but didn't receive any satisfactory response / call / message from daraz in this regard.
Withdrawal fail
So I returned an item I wasn't satisfied with. I got money in my daraz wallet and I requested for withdrawal through bank account. Every information entered was clear and correct. The process went into pending for 2-3 days and ultimately failed without apparent reason. I spoke to multiple daraz agents and all they did was provide me with daraz links that lead me nowhere. I requested withdrawal 6 times and it failed. I wasn't given any satisfactory resolution to this matter and Im left clueless.
Big company with no customer care
Well daraz disclosed by personal details to seller by which seller did fraud with me by fooling me and bypassing claim days but even than i complained daraz with all proofs and asked them to let me explain my problem with someone having authority as i dont occur with any pakistani in future but they never responded me even sent them all proofas well but they dont care about others loss after that i gave those sellers review of fraud with pics but daraz even deleted my reviews
Sir I start my store on daraz zs traders before 2 years ago I earned approximately 30, 000pkr please tell me how I transfer money to my account sir please reply me thank you...
logistics partner leopards
Old Order #[protected] delivery due 26 Jan Rs 5, 798
--Order cancelled by Daraz for reasons unknown ?
New Order placed #[protected] delivery due 13 Feb Rs 5, 999
--Price increased for me for by Rs 200 for no fault of my own
--Delivery again past due date
Waiting for delivery of item since 17 Jan 2020
Syed Feisal Ali
feisal.[protected]@outlook.com
+[protected]
best wbm laundry detergent for baby | buy from daraz
Hello Team,
I wanted to try this wbm laundry detergent because it is formulated to be gentle but still remove stains and odor. My baby has reflux so the amount of bips and burpys I wash is insane. The other detergents I have tried that are made to be gentle for babies don't get the smell and stains out of his clothes from the reflux. I am so impressed with this detergent. It took out the stains and left everything smelling so good! I'm so glad I found this detergent and feel good about using it for my baby since is it made with safe ingredients.
shake shake win voucher of 10000 rs daraz cancelled order without any reason and not issuing voucher again
Sir ma na daraz pa 31 December ko shake shake sa 10000 ka voucher jeeta thaa ma na order kiaa order confirm ho gayaa sms aagayaa email aagai order confirm honay ki baaaad ma aaj subhaa 12 bajay order cancelled ker dia meraa order num ya haa [protected] Sir meraa order cancelled kyun kia haa ya kia froud ha cheating haa ma na shake shake ma 10000rs ka voucher win kia thaa ma na order kia order confirm hwaa massagi aaia email aai order confirm honay kii or order cancelled kernay ka baad mujhay voucher bhee wapis nahi diaa haa ma na chat ma complain ki wo pahalay kahtay hain k order out of stock ki wajhaa sa cancelled hwaa haa then baad ma aus na kahaa system ki ghalti ki waghaa sa cancelled hwa haa kia ya mazak haa froud haa cheating haa
Mujhay aaj hii jawab dou or proper reaon bataoo ka order cancelled kyun hwaa haa or mujhay new voucher issue keroo 10000rs jaa wernaa maa court maa daraz ka khilaaf case keroon gaa i have all proof ka daraz cheating ker rahai haa mr court ma case keroon gaa or 10000 bhee loon gaa and case fee bhee loon gaa and compensation bhee jo app logoo na mujhay tortured kia haa aus kii and inter net facebook / youtube pa bhee sub daloon gaa and prime minister compkain portal pa bhee sub daloon gaa ma ya froud and cheating berdasht nahi keroon gaa check blow email and attached screenshot and reply ma asap meraa voucher 3rd ko expire honaa thaa ais lia mujhay fooran jawab dou
Regards
Khurram
bought oil dispenser
Hi! Few weeks ago I bought this oil dispenser bottle and paid full amount of total 1500 and from daraz app the seller name is destina and when I unpacked it the bottle was broken. Now they are not taking it back and keep on delaying everything and blaming it on me aswell! They say there is no return policy although daraz does have 7 days return policy and I contacted them within a day and I showed the picture as well. Please do something about it. Thank you!
emi plan (18% markup and processing fee) charged by bank alfalah
Sir, I have done two orders from Daraz whose detail as follows by Selecting 6 months EMI plan using bank Alfalah Credit card on 11.11 sale. (Screen shots of both orders attached) Order #[protected] Placed on 12 Nov 2019 19:46:12 Total: Rs. 36, 998 Order #[protected] Placed on 11 Nov 2019 15:41:11 Total: Rs. 29, 999 Due to some issue of Daraz...
Read full review of Daraz.pkminecraft for windows 10 microsoft key
I ordered minecraft for windows 10 microsoft key from astro world . I received my order after 5 days. I paid exactly rs.1070. As mentioned on parcel. But now whenever i tried to redeem the key i got it says with an error, The code has already been redeemed, meaning the key they have sent me has already been used . In other words the key is useless because i cannot activate and download the game. I have contacted Astroworldpk@gmail.com but he is not responding. Kindly take action against him. He wasted my money . Either he give me my money or give me real genuine key not the fake one he had already sent..
rejected my return because of invalid reason
Hello, 1st of all thank you for providing a platform where I can submit a complaint and I hope that someone will look into this and assist me here. My name is usman aslam and I am an old customer on daraz.pk and I have ordered many products through daraz but I have never returned any package to daraz but the problem is I ordered 2 pieces for audionic...
Read full review of Daraz.pksamsung a70s
hi iram here i had order samsungA70 when 11/11 sale was launch from bank alfalah credit card well it was mentiond zero markup zero p. f bht when i finally received my order i can see i have charged markup which is 18.57% although m regular customer of daraz but after this product i m really dissoppoint and now well never order anything from daraz to much pethatic service the discount which i was happy to avail in returns i hv to pay in installement which is completely unfair
muscletech nitro tech
im very disappointed recently i buy protein powder famous brand muslcetech nitro tech product whose seller was one Nauman traders and second one Esmile shop they both selling fake products because i used that then after research and see spoon size im shocked its so different in this product which i boight its so small spoon like baby milk powder scoop size whence original one one big spoon thats the main differnece which i realize that i bought fake product and mainly bar code not match so bottom line is take action this fake seller because people daraz not this seller its ur reputation matter
thanks.
simply u should banned those seller who sell fake product because healh matter nad main things is taht ur reputation thats it.
markup charges
I have recordings of the Resolution Specialists calling me back and telling me i have to pay 6000 to 7000 extra on the installment plan without intimation..
I have recordings for both Parties Daraz and Silk Bank saying the same that it wasn't on their website so daraz is calling the customers themselves personally..
This is fraud and needs to be condemned.. The license should be suspended for Fake advertisements..
No such intimiation was made aware to customers while placing the order for 11.11.
This is a scam!
Contact me for Recordings..
products replaced by unrequired ones
what if my required things are not being devlivered and being replaced by some one else product...even daraz people committ misinformation also that right product has been delivered...if you see my order history i had required TRD S Anti Skid Pad but instead of that i was delivered Mobile Car Holder Navigation - Black... i have lots of products ordered so i cannot check every product that is being given so the daraz people committ dishonesty of delivering wrong product and later on we discover that my required product was not delivered ... the strange thing is that you are showing on your website that TRD Anti Skid Pad has been delivered when it has not been ...even there are no promotions for old customers like me who have shopped for several thousands in just few days
nokia 7.2
I have ordered nokia 7.2 from daraz on 11-11-2019. Placed 2 orders of same phone with same seller. One is processed n delivered by seller, 1 is not processed.. seller is not even responding to my queries. Might be thinking that i might return the order due to colour of phone. I ordered black colour and seller dont have it rite now. Please ask seller to process my order since i dnt have any colour issues. I want cell phone only in any colour..
customer service representative
She was ill mannered, rude and did not know how to talk..
She kept me on hold for 15 to 20 minutes to no reply.. Then she hung up on me at the end..
Not everyone has a good day to start of with, and she should know this if she is in the customer service industry..
You can see her name in the attached screenshot. I hope there are any others like her..
2 piece unstitched ladies winter_limelight_collection saw112 rs. 1,899 quantity: 1 seller: sanaayyan
On 11-11 grand sale, I gave order of two winter dresses from SanaAyyan of Rs 1899 and 2099 respectively and total amount of 4337 with shipping charges... next day I received a packet (just one packet ) with charges written 4337 on its back... I opened the packet and there was just one item and second one was totally missing... I was shocked... like seriously? It can be confirmed from delivery man as well that it was one small packet in which we can pack just one suit... I filed a complaint immediately .. wrote to their helpline but no positive response till now... it's hilarious
cheating people on delivery charges
I have already payed shipping fee of 198 and now I'm being asked to pay 388 more
Why is that for products thats worth 1200 why do i have to pay shipping twice? And equaling to half of the price of the actual shipment?
Ali express doesn't even charge that much
These are products from local stores in pakistan surely it cant cost that much and even if it does why not mention the whole shipping price before hand?
Why cheat?
Im going to resort to social media if this isn't resolved.
Horrible way to treat customers.
Daraz.pk Reviews 0
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Overview of Daraz.pk complaint handling
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Daraz.pk Contacts
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Daraz.pk phone numbers16 49216 492Click up if you have successfully reached Daraz.pk by calling 16 492 phone number 4 4 users reported that they have successfully reached Daraz.pk by calling 16 492 phone number Click down if you have unsuccessfully reached Daraz.pk by calling 16 492 phone number 0 0 users reported that they have UNsuccessfully reached Daraz.pk by calling 16 492 phone number57%Confidence scoreBangladesh+92 21 111 132 729+92 21 111 132 729Click up if you have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number 795 795 users reported that they have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number 366 366 users reported that they have UNsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number37%Confidence scorePakistan+977 980 129 2929+977 980 129 2929Click up if you have successfully reached Daraz.pk by calling +977 980 129 2929 phone number 98 98 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2929 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number 53 53 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number30%Confidence scoreNepal+95 997 014 0004+95 997 014 0004Click up if you have successfully reached Daraz.pk by calling +95 997 014 0004 phone number 13 13 users reported that they have successfully reached Daraz.pk by calling +95 997 014 0004 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number 21 21 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone numberMyanmar+95 997 016 0006+95 997 016 0006Click up if you have successfully reached Daraz.pk by calling +95 997 016 0006 phone number 11 11 users reported that they have successfully reached Daraz.pk by calling +95 997 016 0006 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number 18 18 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone numberMyanmar+94 117 575 600+94 117 575 600Click up if you have successfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have successfully reached Daraz.pk by calling +94 117 575 600 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have UNsuccessfully reached Daraz.pk by calling +94 117 575 600 phone numberSri Lanka+49 15 792 373 184+49 15 792 373 184Click up if you have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number 343 343 users reported that they have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number 107 107 users reported that they have UNsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number52%Confidence scoreWhatsApp / Pakistan+977 980 129 2930+977 980 129 2930Click up if you have successfully reached Daraz.pk by calling +977 980 129 2930 phone number 34 34 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2930 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number 32 32 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number3%Confidence scoreViber / Nepal
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Daraz.pk emailscustomer@daraz.pk100%Confidence score: 100%Supportmasood.ahmed@daraz.pk99%Confidence score: 99%
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Daraz.pk address6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan
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Daraz.pk social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
They have no return and tracking of a returned productRecent comments about Daraz.pk company
Defective product delivered.. No refundOur Commitment
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