Daraz.pk’s earns a 1.1-star rating from 572 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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Products
I am writing to complain regarding the items which I have ordered online, the items were "Crawling baby knees Pads" Order Number is [protected].
I paid for two pairs of knees pads but I received only one pair of knees pads.
this order was for KPK Mingora swat .
ORDER DETAIL
PACKAGE
Sold by Baby's Shop
Estimated delivery between 15 August-18 August
Kneepads Knee Elbow Pads Crawling Safety Protector
Rs 550
rice Rs 1100
Discount Rs (0)
Delivery fee Rs 130
Total Rs 1230
Shipping Option STANDARD
Paid via COD
ORDER DETAIL
PACKAGE
Sold by Baby's Shop
Estimated delivery between 15 August-18 August
Kneepads Knee Elbow Pads Crawling Safety Protector
Rs 550
Quantity: 1
Price Rs 1100
Discount Rs (0)
Delivery fee Rs 130
Total Rs 1230
Shipping Option STANDARD
Paid via COD
ORDER DETAIL
Liaring by Courier Service.
مینے دراز۔پی کے پے آرڈر دیا تھا 8 آگسٹ کو تو دراز والوں نے جس کورئیر کمپنی کو میرا پارسل دیا تھا۔ کل سے اس کورئیر کمپنی نے نہ مجھ سے رابطہ کیا ہے اور نہ ہی وہ کورئیر کمپنی میری تحصیل میں ہے۔
اور انہوں نے ٹریکنگ آرڈر پے لکھ دیا ہے کہ نہ میں ان کی کال وصول کر رہا ہوں نہ ہی میں اپنی ایڈریس پر ہوں تو یہ سراسر کورئیر کمپنی والے جھوٹ بول رہے ہیں۔
السلام علیکم علیکم میرا سامان ان دو دن سے سے آیا ہوا ہے ہے لیکن لیکن مجھ کو کو نہیں ملا
About Daraz app
When I am any order place this error will appear every time
Checkout Oops
We're sorry! Something went wrong with this order. Try checking out without a bank discount, removing some products from your cart
(oil, rice, and other essential items can have quantity restrictions) or changing your address to your home/office.
If that doesn't work, you can always contact our customer service team.
CONTINUE SHOPPING
Please solve my problem as soon as possible
Also, attach a picture below
Best Regards:
Muhammad Jamal
[protected]@gmail.com
[protected]
Order cancelation
I made this order on 1st august. It was discounted. The price was rs. 700. Now they have canceled my order. And the reason is that the order is out of stock and the price of this order has been increased to 4200. I want my order back at the same discounted price. Package sold by eitgzwas. This is the link to the product
https://www.daraz.pk/products/i216762623-s1426726097.html?urlFlag=true&mp=1
Customer name: misha ismail
Customer ph# [protected]
Desired outcome: I want my order back at the same discounted price
I doesn't received my package..
When i tract my package but show me 'You package was not successfully delivered' i give my cell number which is open 24/7 and give address of shop which is always open 24/7 but i wasn't received my package... I think delivery boy tell a lie to me and fraud with both of us...
Desired outcome: Delivery boy wasn't do their job well...
Received 450gm injeer instead of 1kg
I, s. Zaheer Abbas shah book 1kg best injeer at daraz vide order no.[protected] about 4 days ago at Islamabad. But I received today about 450gram old black injeer through TCS. Because i bookef first time at daraz after disciunt i paid rs. 670. While on the packit it is mentioned 1kg weight when I get weight of it at a shop it was 450gram which is totally fraud. I do not open the inner packet and can prove it.
I can't believe that how an international forum do fraud with peoples. It was my first experience which was very bad. I will highlight it in different social forum.
My contact no. Is [protected].
Desired outcome: It was totally fraud
Tripod stand and ring light
I ordered tripod stand and ring light . And after two days when I received my order . There was no ring light in the order, but there's written in the description of the order about the ing light, i am very disappointed ☹️ and i will not shop again plz send me the ring light i have payed for
Thanks, I hope i will get what i have payed for.. 😇
Desired outcome: I have payed full money and i want the ring light too i have payed for it too
A package delivery
The rider had two items. I received an email my carrom board was cancelled than I ordered other one. The rider called he had 2 items, both were carrom board. I requested him to bring both so I can select he refused he can't carry both on 2nd floor. He bought one of them. The coins are missing in it. I want the other I orders later . Can it be exchanged
Order#129940867057475
I order placed at Daraz.pk on 12 July 2021 please tell me about my order is where?
Pack of 12 rings for women
My parcel was handed over to daraz delivery but they didn't opened their shop for the whole day today. It's Eid tomorrow and i have to wear it. Now what should i do? Is this the way you deal your customers? Very non serious attitude.
Service
I handed over the phone cover I ordered under number [protected] back to your Negombo branch on 2021.03.13. But I did not get back the Rs. 2457.00 I spent on it. Your company has not yet informed me of what happened to that money. I'm sorry a company like yours stole customer money like this.
I am complaining about a product I ordered on 14th July for which I ordered a return refund and it was canceled without a reason today.
I ordered a king Ab pro machine which was delivered on 14th July but I was surprised to see that it was not like the one shown in the pic/ ad.. The bar of the machine is also not moving properly. I requested a return on 15th July and filled the request refund form as guided by daraz, I'm attaching a screen shot of the request tracking number as a proof, but to my surprise again, today on 19th July I receive a message from daraz it was canceled without a reason.
I want you to help me return this defective item and I want a refund otherwise I'll never be able to trust daraz again.
Office opened. No employee or staff here
It's late 10am
I'm Sitting and waiting for staff of Bahawalpur Daraz office at Aziz Bhatti road.
No one is here except the security guard.
People are waiting in hot weather.
Daram emoloyees are rude and late here.
Daraz.com bad service
I am extremely disappointed because of non- delivery of my order Honda125 to Munawar Sultana, 26 Tipu Block, New Garden Town, Lahore, mobile number [protected].
Daraz notified me three days ago it's out for delivery. Please let me know know the status of the delivery. Any further delay I shall cancel the order and not accept the delivery.
Your delivery service is unsatisfactory
Munawar Sultana
Advocate
Desired outcome: Delivery delay
Shah alam outlet
Some days ago I log a complaint via email. The email is situated below.
Dear team!
Assalamualikum.
How are you?
I hope you are doing well.
I want to complain against your Shah alam mart. They refused to deliver my parcel with the tracking number "408553". Your message is "Hi, your package PK-DEX014467374 is ready at Daraz Shop Lahore - Shah Alam. Provide this OTP 408553 to the agent at the pick-up point & collect by2021-07-18"
I'm a vaccinated.
Your receptionist ask me about mask.
When he didn't where his own mask and other staff to.
They use vulgar language.
Kindly check attachments.
Where your staff also not wearing mask.
And they calming to customer to wearing mask 😂
I'm unable to attach picture there. You can check email for proves
Head and shoulders anti dandruff shampoo classic clean shampoo 700ml
Sir, I received the parcel today. When I brought it home, the parcel was open. The product was also lost in the parcel. The product was also leaked. I did not expect this from Daraz. Sorry sorry
Desired outcome: Wasim ullah
Product is not sending to customer as agreed and order cancelation without approval from customer
Order number - [protected]
I ordered the item related to the above order number on 25-June 2021, Daraz agreed to send the product before 5th July 2021. They have not sent the product on 5th July, but they have sent an email mentioning that the order is delivered. I made a complaint about this issue, but what they have done is cancelling my order and sending a refund notice to me on 15th June 2021. Is it possible to cancel this order and refund the money without getting any feedback from the customer? How can daraz hold customer's money like this?
Desired outcome: I need this product from you as you agreed at the order placing stage
Metal tool box large.
AA.sir mn ny Kal 12/07/21 ko apna ordar receive Kia hy.jo k totally wrong ordar hy.mn ny ordar 06/07/21 ko Kia tha.my ordar numbar.[protected] Hy.My tracking I'd.num.[protected] Hy.Israr center Peshawar sy aaya hy.pls Jo picture mn ordar Hy wo bahjain.yeh ordar wapis karain.thanks. Raja Rizwan.[protected] ordar ki payment cod kr di Hy but wrong ordar hy return krna Hy.
Delivery service
I have ordered a pendrive in daraz. But the delivery man came to my address but did not agreed for home delivery and behaved so rudely and also was behaving like unprofessional. After a while I called him but the delivery man blocked my number and I couldn't received my product. I am really upset about this kind of behavior.So I want to complain about this.
Order #[protected] payment rejected through debit card ?
I placed my order yesterday through my debit card but it processing stop due to daraz system default.
Daraz.pk Reviews 0
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Overview of Daraz.pk complaint handling
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Daraz.pk Contacts
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Daraz.pk phone numbers16 49216 492Click up if you have successfully reached Daraz.pk by calling 16 492 phone number 4 4 users reported that they have successfully reached Daraz.pk by calling 16 492 phone number Click down if you have unsuccessfully reached Daraz.pk by calling 16 492 phone number 0 0 users reported that they have UNsuccessfully reached Daraz.pk by calling 16 492 phone number57%Confidence scoreBangladesh+92 21 111 132 729+92 21 111 132 729Click up if you have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number 795 795 users reported that they have successfully reached Daraz.pk by calling +92 21 111 132 729 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number 366 366 users reported that they have UNsuccessfully reached Daraz.pk by calling +92 21 111 132 729 phone number37%Confidence scorePakistan+977 980 129 2929+977 980 129 2929Click up if you have successfully reached Daraz.pk by calling +977 980 129 2929 phone number 98 98 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2929 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number 53 53 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2929 phone number30%Confidence scoreNepal+95 997 014 0004+95 997 014 0004Click up if you have successfully reached Daraz.pk by calling +95 997 014 0004 phone number 13 13 users reported that they have successfully reached Daraz.pk by calling +95 997 014 0004 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone number 21 21 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 014 0004 phone numberMyanmar+95 997 016 0006+95 997 016 0006Click up if you have successfully reached Daraz.pk by calling +95 997 016 0006 phone number 11 11 users reported that they have successfully reached Daraz.pk by calling +95 997 016 0006 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone number 18 18 users reported that they have UNsuccessfully reached Daraz.pk by calling +95 997 016 0006 phone numberMyanmar+94 117 575 600+94 117 575 600Click up if you have successfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have successfully reached Daraz.pk by calling +94 117 575 600 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +94 117 575 600 phone number 24 24 users reported that they have UNsuccessfully reached Daraz.pk by calling +94 117 575 600 phone numberSri Lanka+49 15 792 373 184+49 15 792 373 184Click up if you have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number 343 343 users reported that they have successfully reached Daraz.pk by calling +49 15 792 373 184 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number 107 107 users reported that they have UNsuccessfully reached Daraz.pk by calling +49 15 792 373 184 phone number52%Confidence scoreWhatsApp / Pakistan+977 980 129 2930+977 980 129 2930Click up if you have successfully reached Daraz.pk by calling +977 980 129 2930 phone number 34 34 users reported that they have successfully reached Daraz.pk by calling +977 980 129 2930 phone number Click down if you have unsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number 32 32 users reported that they have UNsuccessfully reached Daraz.pk by calling +977 980 129 2930 phone number3%Confidence scoreViber / Nepal
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Daraz.pk emailscustomer@daraz.pk100%Confidence score: 100%Supportmasood.ahmed@daraz.pk99%Confidence score: 99%
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Daraz.pk address6/A, Executive Tower, Dolmen City, Block 4, Scheme № 5, Clifton, Karachi, Pakistan
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Daraz.pk social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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