Days Inn
Reviews and Complaints

Hello, I was a guest at the Days Inn Whitehall hotel at the address of 2865 Colby Rd Whitehall MI 49461. I was a guest on the date of 8/26/17 and was very unpleased with the room that myself and family had stayed at as the bathroom was very unclean. The bathtub had obviously not been cleaned in quite sometime as there was buildup of residue in the tub itself. The floor was also dirty as though it hasn't been cleaned in quite some time and though the rest of the room had nothing visably dirty besides spider webs in the corners of the walls... I'm sure you could understand I was not confident it was as clean as it looked considering the condition of the bathroom. This was inconvenient to my family and I as we all would have liked to take a shower from being at the nearby amusement park all day long but we had to avoid doing so because it was so dirty. I had paid exactly $169.82 including taxes for this room which is a high rate to pay for the room that was in this state. Cleansliness should have been the last of our worries. I had taken just a few photos of some of the bath tub attached along to the email to show you and we had made it a point to address the issue to the front desk employee upon leaving the hotel the following day whose name was Shelly. Shelly had informed us we need to contact a customer relations email with our concerns so I did so. After contacting the email I was told I'd be given just a $30 refund for the inconvenience of the filthy room and to be honest there was not much concern expressed on their part on how big of a matter I feel this is. Well I had then been charged $30 dollars extra hitting my statement on September 1st and it is showing as a debit. I had reached back out to this email to address it and as I did so I was charged 2 more times in the amount of $30 dollars totaling to $90 dollars in full debited from my card. I now see in the same day that it was refunded twice and I am still waiting on a refund of $30 dollars that had been taken and the $30 dollars I was told would be refunded in result to my issue with the room. The replies I had gotten back when I had reached out to the hotel were short and uncaring. I was just told that there was a glitch in the system and to allow 3-7 business days for the refund. No apology was given and I was also ignored when I asked for the contact to corporate. I am so extremely unpleased with this whole experience and the service I was given here at this Days Inn location. I could understand an error but because the responses I was given were so unconcerning and that I was fraudulently charged up to $90 after a bad experience to begin with, I am now so dissatisfied and can not believe this is how the situation has been treated. This could have overdrafted my account and the charges were unauthorized. Between the filthy room and unauthorized charges, I don't feel anyone has taken responsibility for how serious both matters really are. Thank you and please contact me as soon as possible regarding the matter. I would greatly appreciate a helpful response. Currently, I am at a loss of $30 dollars and I really just would like a response of the overall unsettling situation.

To whom this may concern; My name is Harold Moody, my wife and I stayed at the Days Inn in Florence SC at 2111 W. Lucas St. When we arrived the front desks workers seemed to be over whelmed and It looked like the manager was in a not so good mood.
Anyway the room was not so clean the lamps had dust and the furniture had sticky stuff on them. The Bed sheets looked like they were not changed they were wrinkled and smelled. The air conditioner would not turn off, The shower was also dirty. the hotel was full so changing rooms was not an options and if they didn't clean our room it would only make scents that the others were dirty as well. I am writing this letter just to make you aware. Also I noticed that although they allow pets there was not an area for them to do there business. My wife and I bought a sheet and pillow covers just so we could sleep, and we did not take a shower because we would have felt worse / dirtier . I would like a full refund if that is possible. Thanks for your time in this matter.

Your employee at the San Bernardino On Highland Ave 92404 Day inn really made my stay uncomfortable and I will never rent there again the employee invade my privacy as a guess she put herself in my business without any reason my family came to bring my children food and she called my children's mom at her work place and made up lies made me very uncomfortable and I'm going to sue you guys if someone doesn't make this right

Dear Sir/Madam,

I am writing to you, about being put into a double room when me my wife and three year old son and dog was booked in a family room. The women has moved us into a disabled room for the two nights of our stay which is just unacceptable, we paid for a family room not a disabled room and I also believe it's unfair we have taken this room incase someone with a disability would need this room.

As you can appreciate as a family you don't travel lightly and I won't be wanting to be moved tomorrow, I expect a full refund for your error.

Please see attached documents for proof of room purchase.

Kind regards,

Mr Jackson

On August 30, 2017, we purchased a room for one night at the Days Inn. When we entered the room the TV did not work, we contacted the front desk she stated she would call maintence. We also discovered the vanity light was out. After 30 mins. the lady who was checking the rooms behind the housekeeping offered her assistence. At 3:00 PM we went to the desk to ask for pool towels, the lady at the desk stated that the pool was closed there was no sign at the desk. But a sign on the pool. Eventhough the lady was courteous, I do not understand why the pool was closed it was a warm day. I just feel like there should be some compensation for these things we went there to have a fun stress free day. I could have kept my money abd stayed home.

I went thru Hotels.com and reserved a room 3 weeks ahead of time for my daughters Army boot camp graduation. We arrived on the 22nd of August when we was supposed to and they didn't have anything in our name. I had the confirmation in my email! We walked in and it smelled horrible and cock roaches everywhere! Carpets was nasty and staff was really rude so I called Hotels.com and they wanted to talk to the receptionist but of course there phone wasn't working and so she asked me to get a fax number and she replied "that's not working either" by that point I was ready to just leave! The guys at hotels.com just found us a different place but it didn't have indoor pool or anything else! Really really disappointed in Days inn and suites in Columbia SC

My family recently stayed at the Days Inn in Columbia, MO (rooms 125 - 129) and the condition of the hotel was shocking. Our bathtub did not drain, the shower head shot water out of the shower, the room smelled terrible (mold and cigarette smoke), the carpeted floor was soaking wet in one room, the ceiling was leaking in 4 different places in another room, when inspecting for bedbugs we found cheese between the matresses, the wall paper was peeling, the toilet did not work, we didn't have toilet paper (even after requesting more) and used the pool bathroom (which was filthy), the toilet tank lid was a piece of painted particle board, the bathroom door would not close, the beds were very uncomfortable, there was no security to the building besides cameras (no key access required anywhere as the doors just opened), breakfast was terrible (this was not meet state inspections: refrigerator set at 45, coffee spills with bath towel soaking it up), we ate out every morning, and I am sure there are more...

Two good things: the staff was very nice and the rooms were quiet.

Days Inn, Bishop CA. 08/19/2017
On the above date my wife and I reserved a room for the night. The room was located on the second floor, when we entered the room we found the carpet was dirty, stained and reveled in many places, when I went to use the bathroom sink the knob came off the fixture, there was no cold water at that location bathroom sink, went to take a shower found long black hairs in the tub, shower head would only put out a steady not a spray, while taking a shower I was hit with ice water and then with scalding hot water. I travel a lot and have stayed in many motels but would call this the motel from hell. When I went to check out the person at the desk would not get off the phone to his buddy as I wanted to file a complaint at that time, he said he does not take complaints only the manager and was to leave my name and number so the manager could call the next day well (4) days later no call, this was the worst experience I have ever had at any motel. I want a full refund for that nights stay.
Thank you
Gregory Mozzillo
[protected]
[protected]@frontier.com

Just want to tell you this is the most horrifying experience ever to have to deal with especially when your misplaced from your home for a couple of weeks due to your house not being ready it absolutely was the most prejudiced act I've ever experienced your hotel people took our money and kicked us out of the hotel when you were like 30% occupancy kicked us out of the hotel we were two hours checking out because we didn't our car broke down our stuff was stolen out of your parking lot because of the numerous homeless people around there we weren't homeless we are waiting for our house to be built we were staying in your establishment and you guys took us for everything everything we are worth not to mention numerous violations that you had and codes stuff going on while we were there I want my money back and I want it back now please just my deposit is fine

8/19/17 we checked into the Days Inn in Hutchinson, MN. This place is a disgrace! The condition of both the interior and exterior is atrocious! We booked as part of a wedding party block and did not have time to change hotels. I should have checked for other hotels in advance. The room had very sloppy housekeeping in the bed making and there were even holes and tears in the dust ruffles. The chairs were ancient with many stains. The side orange door we were directed to use to enter was very dilapidated. Not inviting at all! In the morning the hall by that door was flooding with a huge ceiling leak that I had to call and report. We could not wait to get out of there! I have included pictures and would request a full refund for our stay. The $95.35 we spent was way out of line considering the condition of this place. Really - it needs to be shut down! My email is [protected]@msn.com to reach me to settle the refund.

We called and made reservations over the phone. I have a service dog for a medical condition and made sure to tell the person we were taking to that I had a service dog. She stated that she would make sure to make a note in the reservation notes. When we got to the property the women at the desk started saying something about my service dog as soon as I walked through the door. I told her that the dog was my service dog and not my pet. I tried to explain the difference between a pet and a service dog, and the stated the state and federal laws concerning service dogs. I had to tell her to call her manager. She called and then asked for paperwork for the service dog. This went on for 20 minutes until I said that I was going to call the police. She finally agreed to let us stay. I went to the and printed up the Texas and Federal laws and gave the women at the desk the information I printed up. The beds were so uncomfortable that we did not get any sleep at all, plus we were so sore. The carpet also smelled very bad.

Hello, my name is Nicole. I booked a room at your facility at 1109 Parkway in Gatlinburg TN for 8/21 and checked in without issue. Confirmation #[protected]. When I got to my room, #134, I laid on the bed to rest after a 13 hour drive and found there to be bedbugs under the pillows and on the sheets. I went to the front desk to check out immediately and get a refund so i could go somewhere else. The gentleman at the desk said he couldn't issue a refund, the manager was out of town until Thursday, refused to give a full name. Brittany G was given on a crossed out business card with much hesitancy. I would like someone to address this issue and get back to me with urgency to issue a full refund. I now have to throw out my clothes I packed for vacation and monitor for bites, which if there are any it will put me out of work since I work in healthcare. Attached are the images I took from the room. I am only asking for a refund for my room in full : $73.06. I appreciate your time and look forward to hearing from you.

Booked room ahead through hotels.Com based on pictures included in their overview description. Worst place my husband and I have ever stayed. The attached pictures are of room 208, hallway to said room and bench in hallway by elevator. I have more pictures if you need to see them.
Building is filthy with foul odor
Laid on top of bed covers fully clothed
Only used toilet and sink after cleaning
Did not use pool or partake of Free Breakfast
Have also contacted hotels.Com and tripadvisor

Upon arrival we were told our rooms we had reserved a week before, 2 rooms with 2 gueens, weren't available but could upgrade to 2 suites with a queen bed and a sleeper sofa when I tried to cancel the second night somehow magically our rooms became available we were told we could not cancel or be charged full price. When we got to our rooms the floors did not look to have been vacuumed there was toothpaste and soap on the faucet in the sink and soap on the faucet in the bathtub and I had to clean the toilet seat for we could use it. There was tape holding some of the wallpaper up and In the morning when I went to look at the pool it was so green you couldn't see the bottom because it's full of algae and dead bugs.. Thus is the 3rd time we have stayed at Days Inn and the last. We have had similar problems each time and some of the staff is not helpful and rude. Very disappointed! Maybe the staff snd cleaning people should act and clean exactly how they would want to be treated and stay in a room thats clean. It doesnt take much to be nice and actually do your job instead of going through the motions. I thought it was called The HOSPITALITY industry!

The following is a copy of an e-mail sent to the GM of this property in order to receive an acknowledgement, explanation and relatively small compensation for the quality of service given on our stay. He unsurprisingly failed to respond, assuming it would all go away on it's own without recourse or followup. This action falls in line with the rest of the people who delivered poor disrespectful service.

Paul Needelman
Aug 10 (9 days ago)

to DaysinnCLT
To the attention of Mario Smith, General Manager,

I am currently reviewing our recent stay and felt it was necessary to allow you the opportunity to hear about this experience first hand and give you the chance to respond accordingly and address these matters in a prompt, professional manner and to provide clear cut answers as to why this happened and how it can be prevented from repeating to other guests.

I always know, based on extensive travel over many years, that if something bad happens to me then chances are I am not the first person to experienced that. Patterns always repeat themselves and this reported behavior has been ongoing for quite some time.

For your interest...Arrived at Charlotte Airport and collected our bags and called your establishment with a confirmed one night room reservation. Asked for pickup and was told that the driver was on his way and should be there in a few minutes.TIME 9:15 a.m. Went to pickup location and started looking out for the Days Inn van of your property. I have excellent vision and look at every local hotel brand with eagles eyes so that we could get to our room asap to catch some sleep before continuing our journey.

45 mins.LATER and not happy at all after looking at soo many other transport vans picking up guests, we called again and was told he was coming. Patel, the driver, arrived and a bunch of other guests also waiting long piled into the van and as I expressed our discontent to him, was told that the van was full ! it is late, we are tired from travelling and this was so unprofessional to say the least !

He returned in 10 MINUTES ! Apologizing all the way and stating that when he is told there is a pickup, which he claims he wasn't, he can be there in minutes.

Upon arrival at the front desk, I patiently waited behind another check in and then as I approached the desk, Patel, who was visibly upset that I was not happy, spoke directly to JASMINE, Front desk clerk, addressing the fact that he was not told about me waiting for pickup. She looked at me with attitude written all over her facial expression and proceeded to respond in an arrogant tone, providing multiple 'reasons' why this happened and none of the responses involved her admitting fault in any way. I explained my position as an incoming guest and that my expectations were not met and we were upset about it. After responding with all those excuses, she gave one of those "I'm sawree" response, which was after this lengthy discussion. It was not a real admittance of apology on behalf of Days Inn but more of "I'm tired and finished with this issue. She arranged our room check in on the ground floor and after one more untruth as to whether Patel was working the morning shift, the check in was complete.

Please note, before being picked up at the airport, I asked other drivers whether construction traffic was slowing down and they said it was not an issue. When I was being told why he was late, she said "maybe it was traffic " as the first 'reason' and I checked her on that. I then said, we promptly called at 9:15 p.m. Response : "Lots of people called me at 9:15" This is not possible as she assumed that a bunch of fellow passengers also called for pickup but we had actually arrived earlier and had dinner first and then called.
When Patel was not in front of us in the office she says " We always have trouble with him" Not something you say to a guest about a fellow employee unless you want to push blame onto him for your obvious mistake and then cover up with various common excuses..also known as half truths as none of those things happened.

Patel was worried for his job and expressed his fear when we spoke to him after this Check In. You have a problem and it has existed for awhile. I suggest fixing it as guests like me won't tolerate this kind of behavior and will avoid your property when travelling through Charlotte. Trust and reliability is and has been broken.

I have been going on in the service of thoroughness and to be as clear as possible while expressing my total dissatisfaction with our short stay. Prompt reliable honest service is the expectation of both business travelers and casual guests. That basic requirement was not met and your response determines our future loyalty to your hotel as we pass through Charlotte.

I hope that you take me seriously on this matter and promptly respond to this communicae for the time spent to inform you accordingly
It was under the reservation name of Alexandra Polyzos for the one night listed above under a Hotels.com confirmation # [protected].
Whatever action you take should, at the bare minimum; include a gift card in the amount of $55., which is the cost of our stay.

I stand by everything I have related to you and await your timely response.
Respectfully, Paul Needelman/Alexandra Polyzos
APPEN Consulting

This hotel was disgusting. First room given door cards wouldn't unlock door, after going to desk twice got in room smell was bad looked in bathroom toilet was missing. Went back to desk and got new room went in and smelled like cigarettes smoke none smoking room, walls were damaged toilet did not flush properly went to desk did get it fixed. Did look for another hotel but were all booked up so we had to stay but will never stay again.

I booked a room at the days inn in Sturbridge, Ma. Online. The pictures on the website make it look like a decent place to spend the night. When we arrived in our room it was quite a different picture. I am completely disgusted to the point that I don't feel comfortable getting under the covers of the bed. I have taken many photos of the filth that we have encountered in our room and the hallways of this establishment. Hair from someone else on the bathroom floor, dirty baseboards and heaters, doors with months of dirty handprints, a broken electrical plate cover, stains on the entire dirty carpet, Stairs that haven't seen a vacuum in a month, this place screams germs and bugs! If I had another place to go, I would leave now at 11:30 at night! I am not even going to partake in the free continental breakfast in the morning for fear that the kitchen is probably just as dirty and unhealthy if it is anything like the rest of this building! Shame on you Days Inn for misguided photos of your property. I will be sure to post all these nasty pictures online for all to see. I would like to request a refund immediately and would expect to be contacted right away. Sheryl

We originally booked the room from 8/7/17 to 8/12/17. I paid $570 up front on my debit card. Paid the remainder of $352 upon arrival. That's $922 for 4 nights... we decided at check in not to stay the 5th night for an additional $316. After a heated discussion with the hotel staff we agreed that we would check out the morning of Friday 8/11/17. No additional charges. The hotel was giving complimentary rally hats and trinkets away... upon checkout we went to the front desk where the attendant Mark gave us the one bandana not knowing there was note stapled to it from the manager stating "I believe this is for the rude guy in 213, he gets nothing... lol". Unhappy with the entire experience at this hotel. The staff was rude and the one girl Brea stood there and lied right to my face and her boss that she hasn't discussed the reservations or the final cost with me on 4 different occasions.
So we leave on 8/11... return home. On 8/15 there is a charge on my card (unauthorized) for $126.55. I've call twice and no one can explain what the charge is for or who authorized it. I've reported the charge to my bank as fraud. The general manger at this location was with out a doubt one of the rudest people I've encountered in the hospitality industry. I will pursue till Days inn makes this right. Very poor service on their end.

We booked our hotel online and when we got to the hotel the parking lot was taped off and there was no parking we were told to go about two three blocks down and park at the public parking I am handicap I looked at the manager owner and I told him you expect me to park that far away when I have stuff to unload and that I need in my room so he proceeds to tell me that I can park right in front the vending machines for the night that was fine hands us a little bag telling us here's a little gift for your inconvenience for no parking it had a instant oatmeal in it one pack of coffee and a pack of dried nuts really we spent $309 to stay two nights I go up to San Francisco for my Medical Treatments I've stayed at Days Inn in Morro Bay several times vacationing with my family and I've always enjoyed days and stays this was a nightmare we left Tuesday morning to tour San Francisco we get back and he has two other cars part where they had confirmed when I got back I'd be able to park so I can nicely got out of my vehicle and went into the office and he tells me to park down the street at a meter I go to the meter he advised me to go to and I had to be moved by 8 a.m. Granite this is 11 at night and I would like to sleep in when I'm on vacation so we proceeded to go to our room after I found parking across the street on a busy four-lane highway we go to work room and there's Brown water in our toilet it look like somebody went to the restroom and left it sitting in there so I called downstairs he says he'll be up he goes it's flushing I said yeah it's flushing but the water is brown and I turned on the faucet and the running water was Brown I looked at him and said do you expect me to brush my teeth in that water or just turn on the hot water and it'll help clear it out well. Stupid the hot water runs through a filter so that evens out the water look I turn on the tub and fill it a little bit up and it's brown so I asked me expect me to shower in that again just turn on the hot water he said that it was the city of San Francisco doing work well that morning he had Roto-Rooter downstairs Drilling in the ground I asked him so now I don't have no water he says there's water in the vending machine I was not giving that man another dime of my money so at 12 at night I run across the street to get my ice chest Granite I am handicap this was the worst service we've ever had the whole door frame was coming off the inside of the door after I got scratched by a nail that was sticking out he decided to finally take the nail out after it ripped my sister's shirt before I could get my camera to take a picture but I did get pictures of all the water issues and I would like to send them to you I'm disgusted at how he treated people we talk to people from Italy that had gotten in they were mad there was no parking I talked to for young ladies that were there and they were checking out they were upset there was no parking and also Brown water in the rooms he shouldn't be allowed to open his rooms up if he's going to be doing construction that's going to cause the customers issues he was fine of course his family had everything made down there and their little house. And it was almost like he was laughing he had a sarcastic look on his face like he didn't give two s**** of course we had already paid and where we going to go find a room in San Francisco in August last minute.he did offer us to move to the next room over but with me being handicapped by this time it's about 11:30 quarter to 12 I had a lot of stuff to pack up and have to move there was no way I was moving my room that late at night I also told me he didn't have no downstairs rooms available because of the fact of having to walk on the black stuff they had put down in the parking lot will during the night I went out on the balcony and had a cigarette with my sister and people were checking in and getting downstairs rooms but I had to carry all my stuff upstairs Granite I'm handicap and I have a plaque the sign in the window made me laugh the next morning because after he realized I was going to report it to corporate cuz he heard me telling my sister I was taking pictures he decided to print up that sign cuz that's time was not there when we checked in I have more pictures and a video of the door jamb and the lock and the bathtub water I could not upload I would be more than willing to email them to the proper person if you folks need them the only reason why I'm complaining is it makes two Days Inn franchise look bad the name I've always enjoyed staying at Days Inn in Morro Bay very clean rooms very nice staff but here yeah the rooms were clean and the people that work for them were very nice but the owner himself didn't seem like he cared about the people that were staying there and if my room look like that I can imagine what the other people's room look like the only good thing about my stay was the good conversations I had with his staff they were very nice and understanding

This hotel was the most disgusting hotel I've even been to, the smell, the dirt! And when I had the nerve to complain they took 430$ off my debit card and said I broke the TV! When I called the manager Aurther laughed at me and said how will I prove it, he told me to F off and hung up on me... I will never stay at a Days Inn ever again! It was the most disgusting place it needs shut down..