Days Inn
Reviews and Complaints

On 4/21 we were scheduled to stay at your Northlake, Charlotte, North Carolina facility. After a long day / night of driving we unfortunately got in at 3:30 A.M. We were no able to stay Our room was not acceptable. Our stay was uncomfortable and short. Here is a list of issues that should be resolved.
1- Night check in Employee was in the bathroom for 15 minutes while we rang the bell and knocked on window. Maybe a "gone to bathroom sign" would be helpful. No apology for the delay and very matter of fact like we were a bother.

2-Room smelled Moldy, dirty, and like someone had been smoking in there previous to our date of arrival.

3-Shower did not work properly. The diverter handle was missing and someone just screwed a piece on to it that was completely non functional.

4-Some type of bug crawled on my son while sleeping and he smashed it and was freaked out for the rest of the stay refusing to go back to sleep.

5-The adjoining room door was never locked before we checked in. Had I not checked it myself someone could have potentially entered .

6-We only had two towels in the room for 5 of us, but who really cares because we couldn't really wash up anyways.

7-Nothing visible in the "breakfast area" that was set up for enough room for 6 . Skipped the breakfast.

8-WIFI -did not work . At all. For any device. Even though the sign outside said free wifi.

9-Weirdo calling out to us in parking lot at 3:30 A.M.

10. At check out, no one asked us anything about our stay, however the young man working was pleasant .

11. We only stayed approx. 4 hours .It was the worst experience I have ever had with my family, staying overnight.

Please refund me my money.

I stayed at and parked at the Days Inn in Bloomington, MN. I took the shuttle to the airport and upon return from my trip I called to be picked up as I had been instructed. The shuttle driver was not notified that I was waiting at the airport for 23 minutes. The manager's response when I complained about the wait, "we were busy". Beware the poor service of their shuttle. The manager also said, "it could take an hour to get picked up at the airport (which is 8 miles away)." I came in at 9 PM on a weekday and traffice was not an issue. Poor management is the issue.

I have stayed at this Days Inn 4 times in the last month. Never again. This time it was downright scary. I'm referring to 2/29/2016. Room 408.

FILTHY--I walked in, the heater and A/C didn't work and it was cold. The vents were filled with what looked to be cereal. I went to the front desk to tell them and their answer was to give me another blanket. Then I went back up to the room with the rest of my things and went to put some soda in the refrigerator. Bad idea--it was filled with dirty towels. Because of the response I got the first time from the front desk, I just shut the refrigerator door and decided to live with it. Then I moved the chair to watch TV. The chair was filthy and I had to put a towel on it to not dirty my clothes, and under the chair looked like it had never been vacuumed and what looked to be mold was growing in the corner. I would have walked out, but it's convention week in San Jose and finding another hotel would have been impossible. So I decided to just deal with it and go to sleep early.

At around 8:30 p.m. I was awoken by a staff member yelling at someone to "Leave, you can't be there. I'm calling the police." This yelling went on for about a half an hour. I guess some homeless person was trying to bed down on the grassy area between the hotel and the freeway. At around 9:30 p.m. the staff member and another person came out and started yelling again for this person to move or they would call the police. Call the police already--although it's technically not Days Inn property so I'm not sure what the police could do.

Even scarier was at 5:30 a.m. when I got a knock on my door and a guy saying "Security." I called down to the desk and asked if they had security, I was told no. The girl at the desk said they don't have any security and she was all alone and had no way to check on me.

I paid for a safe, clean room. I did not get either one. I would like a full refund. Thank you. I have pictures I took of the room condition, but don't have a cable to transfer them to my computer here at the hotel. I will be more than happy to provide them to you.

The room was fine for my stay, tidy and all I needed but the organization is a joke!
I flew in late from Ontario, my mother had booked this stay as a gift so I could visit my sister. I called ahead knowing that I would not have my mom's credit card for incidentals (I worked the front desk at a resort for several years), and I was told that it was fine for me to use another. Not only that it said on the bottom of my confirmation email that only a VALID credit card was needed. After having to call my mum at 1am in Ontario and getting her to send photos of her ID and credit card along with a note permitting use of it - did I mention this was already PAID IN FULL WEEKS BEFORE- I returned from a long day the next night to find I had been locked out of my room because the email address they had given me to send the authorization to had not worked on their end ( it confirmed sent on my end). After taking the blame for the email not working I was given a second address which - surprise surprise- suddenly worked, although the front desk agent was unable to print it so I had to reformat it as a PDF and send it again. I was obviously a hassle for the agent, who I had to deal with both nights.
It's a shame because the Inn is so close to my sister's house and we fly over a lot and need a good place to stay consistently. I was the test subject for my family and sadly I won't be recommending we stay here although it is convenient.
Your front desk and call centre need to get on the same page.

I went in to pay for a relative of mine and handed her my credit card and noticed she was writing something down. I asked her for the piece of paper and she become all irrate and started yelling at me. She did give me the piece of paper and she handwritten down my credit card number. I left with unbelievers that 1 she had the nerve to write my credit card number down, but to also treat me with disrespect as a customer.

Light between bed was broken---tv knob was broken off---light on wall was broken- tub knob was broken off. Had to call office 3 times to get through the night. one girl on call--She was very nice to come down all times. It was not a good night. we stop at hwy 71 and interstate 10 twice a year. First time we tried Days Inn at Marianna, florida

Actually I wanted to contact Days Inn for Complaining about the Counter Staff.
I booked to hotel from NY on 16th at 11:00 AM and gave my credit card number around 2 PM. I arrived with my family of 6 at the hotel around 11:45 PM at night for check in. The reservation software application is not showing correctly. I wanted 2 Rooms and 6 persons. 3 in each room. It did not booked correctly.

Upon arrival, the counter person one Indian guy doesn't know how to behave with customer started talking in broken English. He was arguing with me for 45 minutes. He told me that policy is 2 adults per room. I said okay I need 3 person in a room. The person said, it will be extra. I said okay how much it will be, $60 was my booking and he said $ 75. Then He gave me paper to sign. I found that one room is charged for $ 75 and another room is charged to me for $ 86. When I asked him about this, again he started arguing with me and refused to give me the room.

Please imagine that at midnight, where I am going to Shop for another hotel?

I told him whatever he wants let me sign and will write to the Days Inn Management. finally I was allotted room at 12:30 am and I left for North Carolina on Sunday Morning at 6:00 AM.

I need an answer from you and kick that guy out from Days inn for his rude behavior with me and keep waiting my family for a long time at night.

Hi I was their last night in Hilton ca I stop by the days inn I went inside I ask the desk clerk do they have in the parking lot was not full this was about 9pm at night the desk clerk and the other one in their language tell him it's full so I want stay there the parking lot was not full I didn't nothing wrong why did they said that I just wanted the room only one night I think they was wrong

No housekeeping service after I have been complaint for three times in a day. Front desk had knowledge and did not do anything. Refrigerators and ac most of the times damages or have issues. Pay attention before reserve. Talk to the owner of the facility. Staff very rude and dont care.

Went to Gainsville Tx on labor day weekend for the PBR rodeo at Winstar casino. All hotels aroung were booked solid my family and i drove over 4 hrs to the hotel, checked in unpacked the truck, wife says lets check out room before we settle down and low in behold she is searching the bed and find bed bugs. i immediately call the front desk and she says oh i'm sorry are you gonna check out? really!
i was pissed, i even called the 1-800-days inn and she said the same thing, so we wentr to the rodeo, with no luck of finding another room we had to drive 4hrs home after the rodeo was over around 10:30pm, no a happy camper i was never again will i stay at a days inn or recommend days inn to anyone if thats the way they are gonna treat customers...

I booked this hotel through Agoda.com and was an early booker to get better price. I also received a booking confirmation number that stated my booking was non-refundable. I received e-mail from Booking.com on the same day (March 04) saying my credit card payment could not be processed. As I booked through Agoda.com and did not receive any e-mail from them, and why was Booking.com the one that e-mailed me, resulting me to consider Booking.com e-mail as a spam e-mail. Till recently (2 days before my trip (March 19), I received an e-mail from Agoda.com that my booking was cancelled due to no response to their email (whose e-mail? ) regarding credit card payment couldn't be processed, and I needed to contact the hotel if I had any questions. I was curious of why booking was not honored and at very near time to my trip as well to get it re-booked. I called at 8.15 pm on March 19 and was received by a gentle lady front desk agent and was directed to another very rude male Front Desk that needs to learn and be trained on how to provide better quality customer service. I was asking why my booking was not honoured and he asked what my name was and I said my name and as my first and last name the same, he asked if it was true. I said "yes" and he changed the reason of my cancellation was not because of the credit card payment can't be processed but because I did not provide my address. I have been booking so many hotels from either Agoda.com, Tripadvisor, Expedia, and many more better deal website, and I always followed the booking procedure and that was how I managed to get my booking confirmation numbers. So this problem of not providing the address and using it as an excuse to not honour the booking and not only that, he told me it was not his problem as I did not book from the hotel and I needed to contact booking.com. Once again I clarified, I made the booking from Agoda.com. Then he said, they were the same company. How would I know, they were from the same company? And also i wanted to retrieve back my booking and he said, it would be impossible with the same rate I booked before and I needed to make a new booking. he used the " kick the ball" strategy to avoid providing me with better solution as I protested that It wasn't my fault but he wouldn't listen and kept blaming on me for not giving respond within the time-frame. If I may ask, why not the hotel contacted me directly for confirmation instead of Booking.com? Why can't he as the customer service try to resolve my matter knowing that it was not my fault not to provide address when booking as it wasn't asked when I made the booking? What is the different to wait till I arrive to check in and request to provide my ID and address or contact me directly to my phone? How does Days Inn management train their staff? Is this what you called a customer service using "kick the ball" strategy? Due to this bad experience, I reminded everyone not to book at this hotel and beware of the customer service you will receive. I, myself, will not book this hotel anymore. I made a protest to Agoda.com and they are willing to rebook for me for this hotel but I refused and had already booked another better quality service hotel. They offered solution. As a hotel associate, try to learn from other hospitality company. Good luck with anyone who choose this bad service hotel. This male Front desk needed to be sent back to the hospitality school to increase his performance or this hotel will lose more and more guests and had a bad reputation. I felt sorry for his co-workers that work with him as well.Alexander Alexander (Toronto)

I am being harassed and mentally abused by group of people led my owner of Days inn horsham Pennsylvania ! To my horror the hotel industry rules united states! And if hotel owner get mad he can wreck the life of ordinary people like me! Kindly help!

Because of prolong stalking, harassment and bullying by this group of people lead by Mr Gary Williams i am going through trauma, getting sick every second day! To my dismay they can use local cops in there favor! So there is absolutely no hope for normal life for me!

My computer and phone both hacked! My personal details shared publicly! All my emails and accounts are hacked ! with hotel employee monitoring my computer! he even got them moved in same apartment i live in!

I hope this forum will help!