DecorMyEyes.com / EyewearTown
Reviews and Complaints

After being emailed by a salesman to ask about my cart I told him I found their site hard to use. I need to search by color, shape, and size and it does not allow that. he said it can't do that.

I told him I know...They should have it though...I bought on another site because I was able to search for what I wanted. Tony, "Do you know how much programming and data entry that will take"? I replied, "Actually I do. But I know you would sell many more pairs of glasses that way. Thank you any way."

Tony Russo replied back, "Do you want to do the data entry? You will need to describe 50, 000 frames It may take you a year I can offer you a salary of $59, 000. I replied, "This conversation is over. I was just letting why I did not purchase from you so you would know. So much for giving feedback to improve your site. please stop emailing me."

Tony wrote, "Site improvement with good suggestions is what I am looking for IDIOTIC ones are not accepted." I wrote, "Thank you I will be posting these comments on facebook and twitter for all possible future customers to see. The only idiot here is YOU! Any additional emails sent by you will be reported as SPAM.

Tony then wrote back, "Ohh my god please don't post about me on all of these sites I would so completely crushed Can you please not post anything about me I am very sorry that you are very stupid and I am Just very very sorry that you the studpidy of all your comments spills out of your ears."

I sent a pair of Ray Ban sunglasses for repair which was recieved at Decormyeyes on Nov 15. Numerous attempts at contact have failed.I have emails acknowledging reciept. I read that this comany is fraudulent and want some recourse.

I am simply stunned that this person (or people) Vitaly Borker (Tony Russo, Stanley Bolds) are able to own and operate in this business in light of how many documented complaints I have found on the internet. It simply amazes me. People have been personally threatened by this man...literally told he will come to their home and "pop a cap" in them. It's horrible and if there is any consumer agency out there that is serving their purpose this company will be shut down. I thought my experience was horrible until I read everyone else that has taken the time to blog or file complaints. I shudder to think of how many people out there haven't and what their experiences are. In an e-mail to me, he stated, and I quote "THis is fly by night business I am here today gone tommroow I sell new product." He's totally admitting that this is a sham of a business. I'm going to list some links that demonstrate the gravity of what this person has done, and I would happy to participate in any sort of legal action that anyone wants to file. I'm sure 100's of people would do the same.

I can't believe there isn't something that can be done to swiftly stop this business, and keep him from starting others. Please let me know if there is. I will do whatever I can to make it happen.

http://getsatisfaction.com/decormyeyescom/topics/need_to_share_my_bad_experience_with_decormyeyes_com?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_3669288

I have been a victim of Tony Russo since the end of July 2010 when I decided to order a pair of eyeglasses with prescription lenses and some contact lenses. They invoiced me 300 and something dollars via email after I gave them my credit card but when I checked my credit card they have charged me close to 500 dollars. They claimed that the eyeglasses "Lafont" would take about two weeks because they are coming from France. I actually received the eyeglasses on the 2nd of August without prescription lenses and well, the contact lenses were no longer in stock- so he claimed. I called to resolve the problem but he was not willing to cooperate. He was mean, condescending and verbally sexually harassed me. He told me that he knew my home address and that he was going to go to my house and f*&% the [censored] out of me! When I told him that I did not have to put up with this nonsense and that I would call the credit card company for a credit, he went nuts and threatened my life. I hung up the phone and he continued to call me over and over again. My fiance answered the phone and heard his crazyness. On the 23rd of September the phone calls began again- he was harassing me because the 60 days of the credit card dispute were going to be up and he wanted money back. He also pretended to never receive the eyeglasses that I promptly returned to him and threatened to take me to small claims court. Later than night he wrote me an email giving me an hour to call him back or else! Than at 10 pm he sent me a nasty email telling forwarding me a fake docket number and claim report from turbocourt.com. Apparently the docket number/file# belongs to another person who he is having issues with. So basically he forged my name onto court documents pretending that I needed to show up in court. He then left me a voicemail calling me ###ed and that he was going to drag me down the street of Brooklyn and into small claims court- he said I was going to love the smelly, sweaty place that I was going to be in for a long time. He then proceeded to send me another message with all my private information and a photo of the front of my home. This is when I freaked out and went to the police at 1am on the 28th of September. He doesn't realize that he has crossed the line and has become a stalker. According to the police this is considered aggravated harassment and he has crossed the line with electronic threats. On top of that I have saved a voicemail of him giving me his name and number while he is threatening me and severely cursing at me. I am in the process of getting an order of protection. This guy has threatened me by rape, knows my home address and has taken the time to search for my private information. I can't even write on forums such as this one because when I do he forwards me my letter and threatens me. His latest is "I am watching you." This is criminal behavior and something needs to be done! Please help. I ask that if you have any information about this business and he has threatened to hurt you physically and has verbally abused you that you write down as much information on these forums. We can't give up!

Tried to purchase sunglasses through this website. I realized they did not accept paypal, so I cancelled my order. The representative contacted me by email and was completely unprofessional. Kept asking why I would not pay another way. I explained to him that I had a credit with paypal I was trying to use and did not appreciate being told how to pay. I have been being sent spam mail from company 2-3 times a day.. Completely unprofessional and I would never do business with this company...

Tony Russo is a blatant crook. He robbed me just as he has done to so many. He actually bought a pair of sunglasses back from me (a pair of limited edition Dior's), saying he needed to ship them overnight to Alicia Keys for a photo shoot. He did pay for the glasses, but never paid for the emergency overnight shipping of $100. When I called him back on his personal cell phone, he started saying he did not know me over and over, then started making fake "bad connection" sound effects and then proceeded to hang up on me. This guy is a total tool. My bad for paying for the shipping costs, trusting that he would follow through with the promised payment. Lesson learned. DO NOT ORDER...you will only end up losing time, money and patience!

I PURCHASED A PAIR OF VERSACE GLASSES AND, THE FRAMES ARE DEFECTED, THERE CROOKED ON MY FACE. WHEN I CALLED DECOR MY EYES LAST WEEK TO ENQUIRE OF THEM...I WAS TOLD TO TAKE THEM TO ANY OPTOMETRIST AND, THEY CAN STRAIGHTEN THEM OUT. I'VE TAKEN TO THREE AND NO ONE WANTS TO ADJUST THEM BECAUSE, THEY DON'T WANT TO BE RESPONSIBLE IF THEY BREAK! I HAVEN'T WORN THE GLASSES BECAUSE, I'M UNHAPPY WITH THEM AND WOULD LIKE TO RETURN THEM FOR ANOTHER FRAME. MY ORDER NUMBER was 508511. ALL I WANT IS TO RETURN THEM FOR ANOTHER FRAME BECAUSE, THIS ONE IS DEFECTED OR A DIFFERENT STYLE MY NUMBER TO REACH ME IS [protected]. THANK YOU! BRENDA JOHNSON

I dont know where to begin, paypal doesnt work so they harrass you that you didnt correctly make payment, even though I did through google. I recieved over a dozen emails. Then they never quoted me on repairs, they just did them and charged more than I would have payed but had to in order to get my 2 pairs of glasses back. Then I was harassed when I was about to order again and had the same paypal problem and realized it was the same company so I cancelled my order. I recieved the RUDEST emails from a Tony Russo. I expained the bad experiences I had and her repiled with a misspelled "whatevre"
I cannot believe the audacity of this company. Stay far far away. I wish I wouold have read this site before I started doing business with them.

BEWARE! DECOR MY EYES RIPPED ME OFF!

Before sending my sunglasses, I emailed a picture of the broken parts to make sure it was repairable. I was told that "All items that you send are repairable no matter what the damage. I decided to send my glasses for repairs.

I first chose to pay with Paypal but it did not work. I then chose to use Google Checkout and paid for my transaction. In the next few days, I received several emails because the company thought I "abandoned my cart". The emails were pushy and rude.

I was finally told that my glasses were not fixable (I was initially promised that anything was repairable!)

I paid for shipping both ways because I was promised my glasses were fixable.
I therefore asked for my glasses back and a refund for the shipping I paid.

The owner and supervisor Tony called me an "idiotic customer", said he was going to throw away my glasses ($400 Dior sunglasses), and said if I wanted them back I would have to come pick them up in Brooklyn (I live in Florida!).

I’m speechless. I can’t believe I was ripped off and treated like that.

I called to check if they had the glasses that I saw online...was told yes, exactly the ones that I saw. I ordered them and paid $170 with my credit card. Shortly thereafter, I was emailed and said that the one pair of glasses I ordered was broken, they didn't have any more. They said I could send in MY broken glasses(the ones I was trying to replace)and they would repair them within 10 days and refund the difference of the repair price and the original order. That was the last week of November 2009. Now it is May 1, 2010 and I still don't have my repaired glasses OR my $170. Every time I email or call, the only information I get is that they are still in the repair shop and they don't know anything about them. In my last email I finally requested that they send back my broken glasses AND my $170. Needless to say, I have not heard a word from them since. I have been without my money or my glasses for 5 full months now. The ironic part is they actually claim they have a "customer service" policy...where would that be is my question? I am very dissatisfied and am now going to attempt to call my MC provider and submit a fraud claim in hopes that I at least can get my money back. As for my very favorite broken REVO sunglasses(I paid $259 for!), I have little hope that I will ever see them again...what a rip off, they should be ashamed...karma will prevail, it always does.

I ordered a pair of frames from decormyeyes. I cannot begin to explain what nightmare this has been. I wish I would have googled this "company" before ordering. The number of complaints is outrageous. Tony Russo, aka Stanley Bolds, has threatened my life. He has also stated he is going to get me fired from my job. I have filed a police report, and recently contacted someone with the FBI. If you are also a victim, I strongly urge you to contact the Attorney Generals office in New York. I spoke to a very nice woman there, whom to my surprise knew all about "Mr. Russo." If you look up the address on google maps, you will see he is running this scam from his home. From what I was told, it will not be too much longer before this creep pays for the fraud, threats, and numerous scams that people have suffered at his hands.

This company boasts “Customer Service At Its Finest” on its website and emails. I have found nothing that indicates this remark is true. I placed an order for a pair of specific Oakley sunglass as a gift for my fiancé. When the order arrived they were a different pair than I had requested. Thinking this would be an easy fix, I emailed the company requesting a refund or exchange. They responded in incomplete sentences with “this is what you ordered and this is what you got” explaining that “there is a 20% restocking fee” should I choose to return the item. Their suggestion was to use the item as a gift if it was not what I wanted. I went a step further and sent an image of the item that I ordered. They have yet to respond. I am now stuck with a pair of sunglasses that retail for about $99 when I paid $169.99 for the glasses I requested. As annoying as this process has been the fact that their dishonest claims are posted on every email did not help. I could not believe how rude and irrational this company is. DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT TO GET WHAT YOU ORDER OR ANY ACCEPTABLE CUSTOMER SERVICE!

http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo, Stanley Bolds

eMalish Corporation
c/o DecorMyEyes.com
56 Beaumont Street
Brooklyn, NY 11235

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]
http://www.decormyeyes.com/testimonials.asp

http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo, Stanley Bolds

eMalish Corporation
c/o DecorMyEyes.com
56 Beaumont Street
Brooklyn, NY 11235

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]
http://www.decormyeyes.com/testimonials.asp

Watch out from this gunglass and eyeglass seller, its called decor My Eyes and goes by other names and the guys name is Tony & Stanley which are the same guy & they dont even have astore, This guys sells out of his house in brooklyn, NY or NY area and sells to united kingdom, australia and has numbers for them as well, A HUGE FRAUD, He has threatened myself, family and friends that he was going to ruin our lives if we dont be sunglasses from him, We bought a pair of Sunglasses and they were broken, maybe fake and not what we ordered, We sent them back to him because they are not what I wanted, i sent him pictures of what I wanted and he sent us pictures back and he sent us something totally different and as I said they were broke and possibly fake, He said that he was going to charge me a restocking fee and I said no and I reported it to my ceditcard company and I proved myself in every way so i disputed it and I won, I took pictures, and had everything, Now he threatens me for $500 in email and phone calls everyday for the past 2 years and wont stop, he is always sending emails saying any word, and the said threats, he said he was going to kill me and call me jobs and our jobs and get us fired, I have over 300 emails saved, I just called 911 and going to supreme court tomorrow and lawyer to get an oprder of protection for my family and I know 6 other people that are very close to me that had the same problems and worse, This guy has 100's of complaints all over the placem consumer affairs, all online, everywhere, this iguy is a creep and very scary, he just wont stop, he had a bullcrap department call me that said they were the attorny and law division of decoy my eyes and it must of been his wife or some lady buy its all this guy Tony and Stan or Stanly, Stanle, ITS ALL THE SAME GUT, Like give me a break, A guy that sells glasses from his home have departments and law departments, Its all bull, He says he is a cop at 1st, He tried scaring me by saying hes a cop and he is going to get me and then he said he is retired, i found out he was never a cop, I have a huge case built up on this guy, Its crazy crazy stuff. Stay far far away, He also stalkes me and my family by searching for us on private friend sites, I go on myspace and i see a message from him saying haha i found ya, very creepy and my daughter got one also and she was and is very scared. He has many different wedsites too and they all look the same but all different names:

Customer Service at its Finest
http://www.DecorMyEyes.com
http://www.EyeWearUs.com
Tony Russo

Toll Free : [protected] or [protected]
Fax Number : [protected]
From Australia : [protected]
From United Kingdom : [protected]

Instant Live Chat : http://messenger.providesupport.com/messenger/decormyeyes.html

Have you read our testimonials and reviews?

http://www.decormyeyes.com/testimonials.asp

http://www.eyewearus.com/testimonials.asp

These items are 100% brand new and Authentic, direct from the manufacturer. They come complete with certificate of authenticity, protective case and dust cloth. Every product is exactly as pictured. We own several stores around the country so there are no issues with authenticity. Our prices are much lower then the average retail location as we don't have to pay rent. Our site is the best place to buy sunglasses online. Our Prices are the lowest!

Customer Service at its Finest

http://www.DecorMyEyes.com

http://www.EyeWearUs.com

Stanley Bolds

Toll Free : [protected] or [protected]

Fax Number : [protected]

From Australia : [protected]

From United Kingdom : [protected]

Order glasses on lay-a-way plan and try to cancel after feelings of misgivings about company. Told that there would be $25 cancellation fee. Pointed out to company that "cancellation fee" was not included in their Lay-a-way policy. Ater numerous emails back and forth company offered to match another website's price. The company shipped item and charged my account without discount. Email them only to be sent the standard did you read our cancellation policy statement. Spoke to the manager Tony Ruso and ask that they honor the offer to price match and credit my account. He proceed to curse me. He sent me two emails. One with the credit to my card and another calling me a "porch monkey" which google defined as a racial slur meaning "a lazy black person. I am shocked that any consumer would have to be subjected to this type of behaviour by a company. Be aware these people are unprofessional and bigots as well. Now I wished I had gone ahead and purchase the frame full price from my local store.

I ordered Ray Bans sunglasses from this company but the ones I received were clearly different (much larger in size) to those described on the website.

I phoned DecorMyEyes on the phone number provided on the website - the man who answered sounded drunk or asleep and told me to "ring again at another time as they didn't want to talk about it right now"!

I then emailed DecorMyEyes and told them they had send me the incorrect frame and that I would like the correct frame to be sent to me. This resulted in a long email exchange with someone called TONY RUSSO:
Their first email response stated that "I didn't know they came in different sizes" although their website clearly describes the size in some detail and even provides an explanation as to how to read the sizes!
Their second email response stated that "I only have the larger size".
Their 3rd email asked "would you be prepared to keep the large size for a refund?"
Their 4th email stated "please return the frame for a refund".

I was then refunded approximately half of what I paid.
When I questioned the other half, I was told this would cover the postage and the restocking fee! This amounted to me being $100 out of pocket.

In addition, I was told that the frame I returned was the correct one, ie the small size that I ordered!
This was an outright lie, as I know for a fact the frame was the wrong size - I double checked many times before sending it back as I would rather have kept the frame! (I wished I had taken a photograph but it didn't cross my mind that the company I was dealing with was dishonest, I thought they had made a genuine mistake.)

I asked to have the frame sent to me if indeed they had the correct size. The response was that they would send it but that I would have to pay another $35 in postage!

I am not prepared to take the risk again and prefer to cut my losses as I know they are lying and telling me I returned a different frame etc

THIS BUSINESS IS A SCAM AND THIS MAN IS A COMPLETELY DISHONEST CHEAT, who has no regard for his own or other people's online businesses.

I have since Gooled the business and unearthed many many negative comments and experiences abou them - I wish that I had done this before ordering!