Menu
For Business Write a review File a complaint
CB Citizenship and Immigration Services Department of Home Affairs Unhappy with service received from the staff in johannesburg
Department of Home Affairs

Department of Home Affairs review: Unhappy with service received from the staff in johannesburg

C
Author of the review
12:06 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Goodday i went in today again as I was sitting there yesterday from 11 o clock 6/9/23 because the system was offline. Then appon arrival i asked the guy while my son went through to the photobooth if i need to queue @verifications he said no. Next best tging we get called after 15min of waiting again then im being told that i need to join the queue again whereas there wasn't even place to sit. Ive been telling them that I was there yesterday and i asked whether i must queue that side and I was told no we going 2be assisted. Then the staff member was speaking in Zulu telling the people that this boeman is not going 2be assisted so I adked her why is she speaking of me and reffering 2me as a bushman she said uyaborra next best thing every 1was laughing so i told her i will hit her if she wanna make fun of me. She jumped up called her supervisor and explained her side of the story her supervisor didnt ask what happened just jumped and then decided 2 speak to the people there in Zulu next best thing she said first come first serve. How bout if the system is offline people that were

there should be assisted however they dont hv any sense of customer care and their service sucks. A person understand if the system is offline but their attitude is seriously not right

Desired outcome: I woulld like to know if I am going to be able to make another branch a option

0 comments
Add a comment
  1. Department of Home Affairs Contacts

  2. Department of Home Affairs phone numbers
    +27 800 601 190
    +27 800 601 190
    Click up if you have successfully reached Department of Home Affairs by calling +27 800 601 190 phone number 0 0 users reported that they have successfully reached Department of Home Affairs by calling +27 800 601 190 phone number Click down if you have unsuccessfully reached Department of Home Affairs by calling +27 800 601 190 phone number 0 0 users reported that they have UNsuccessfully reached Department of Home Affairs by calling +27 800 601 190 phone number
    Customer Service
    +27 124 062 500
    +27 124 062 500
    Click up if you have successfully reached Department of Home Affairs by calling +27 124 062 500 phone number 0 0 users reported that they have successfully reached Department of Home Affairs by calling +27 124 062 500 phone number Click down if you have unsuccessfully reached Department of Home Affairs by calling +27 124 062 500 phone number 0 0 users reported that they have UNsuccessfully reached Department of Home Affairs by calling +27 124 062 500 phone number
    Head Office
  3. Department of Home Affairs emails
  4. Department of Home Affairs address
    Pretoria, South Africa
  5. Department of Home Affairs social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024