Department Of Labour Of South Africa
Reviews and Complaints

I am currently employed as a driver for a transport shuttle company that has 5 vehicles and employs 3 drivers, all of us have no contract of employment, pays no uif or tax, no benefits and gets paid according to what our employer wants to pay us based on his requirements, makes deductions on our salaries without our consent and holds us liable for any accidental damage on the vehicles which he claims are all uninsured. I have a wife and 2 children to support and due to these working conditions im never able to justify my income nor make ends meet, we need this employer investigated and held accountable for exploiting us.

I am on my meternity leave went to labour for my uif claim I am merried the worker of labour department told me I wont be able to claim my uif I need to get new I D with my spouse surname then come back after to claim for my meternity leave which is only 3 months so if have to wait for new ID in order to claim which means I am not going to get my uif the surname it's is still mine they can at least use my merriage certificate instead of asking for new I D, I really need help regarding this the uif was taken in my salary on that surname now becouse have to claim the money back the surname is a problem

01/10/2022 Contract extension. I joined DHL in May 2021 via quality connect, then the agency was discontinued. DHL gave us 1 year fixed contracts from October 2021 to end of September 2022. In our department we were 5, 3 permanent staff & 2 contractors. Because of the workload, the company added more people, two permanent staff got dismissed and there is only 1 permanent staff out of 14 people. On the 27/09/2022 we were given termination letters that stated 30/09/2022 our contracts are ending and we should handover all our work tools to management. On 02/10/202 I received a call and whatsapp text to say I should resume work on Monday 03/10/2020. On 05/10/2022 I received a short letter stating my contract has been extended until March. The dates on the letter are incorrect, management and HR was made aware, they said I should amended with a pen and sign next to the amendment. The department still has 1 permanent staff, two weeks ago they had advertised two permanent posts for our department and later retracted it. When I ask about my leave for my previous contract, I do not get a response. Is this lawful or fair? There job is there but they won't hire us, instead they extend contracts with the same remuneration.

I worked for a company called Duuzra Projects owned by Stephen Motoma that is still withholding my portion of my salary even after trying countless times to speak to the director to pay me.

The company owes me R1550.00 and R750 for rain network connection.

The owner made me take an internet connection service using my name and now he is not paying it. Every month the bill piles up and the provider tries to debit my account about 5 time from the 25th of each month starting from July to get their R250 charge.

The R250 has amounted to R750 as it includes the balance to be paid by September the 25th.

I have pleaded with him countless times and he keeps promising to pay but never deliver.

He is not UIF registered, He makes us work more than 45 hours per week.

Please see below body of email sent numerous times from end of last year (2021), but to date have been resolved:

Good day,

I received the attached email response Yesterday confirming that the account (CF Ref no: [protected]) is in credit of R 70 834.43.

Please note that we are aware of the credit amount, but require the following to be attended to:

• Interest amounting to R 21 875.64 calculated on incorrect assessment (Assessment period 2014.03.01 to 2015.02.28 – R 50 823.42) to be reversed. Assessment has been reversed but not the interest calculated.

• Please send amended assessment issued on the 19.02.2022 for R 11 745.26 -

• Also indicate as to what information you require to process the refund or transfer the credit balance to Cape Fruit Processors (Pty) Ltd (CF Reg no: [protected]).

Awaiting your response.

Regards,

Dear sir / madam

As I went to labour department of soshanguve today I received an inappropriate response from a consultant which I couldn't get their name, as of today is marks 17 days without my first payment which I don't understand how, because the waiting time is 7 to 14 days, but the consultant did not even bother to check what could be the problem behind the delay, am hurt as I received a stinking attitude from her.

Good day,

My father has been going to labour department for 7 months now, trying to claim his UIF money at cofimvaba.

Please Can you do a follow up for me. my number is [protected].

thanks

Just a question I am a chronic patience suffer from diabetic and have high blood pressure.

I have a public hospital card , where the hospital put your dates on for your next medication date , now the company don’t except than as proof ,normally I book the day as sick , but now they told me I must booked it as leave or ells I will lose the day as unpaid.

Can you please give me advise to what I must?

Kind regards

I started my maternity on the 29th of January 2022 and due to its sensitivity I was only able to go to the labour department In Benoni on the 28th of March 2022, it then received my first payment on the 11th of April 2022 (11 days after submitting). I then went back to go sign again on the 26th of April 2022 but I was asked to come back on the 10rh of May 2022.. Upon my return I was told to wait 7 to 10 working days and my payment will be in.. I waited a total of 14 days and went back on the 26th of May 2022 and I was told the full payment of the remaining months will be in beut till this day I have not received anything.

my wife was promoted to a store manager in 2017. Prior to that she was earning R11000 as an admin clerk at a certain store. she was made verbal promises for the past 6 years but looking at her salary when she decided to resign early this

year it was only R13000.

a lot of her white colleagues that were working under her were earning way more than her. some of them even earning double to triple her salary.

i want to know if she has a way that she can report them and try to reclaim some of the money she was supposed to have been paid for the past 5 to 6 years as a store manager with the kind of responsibilities she was having.

is there a guideline to show how much a store manager for a spar or a pick n pay is supposed to earn in a month

am i wrong to feel that she was used by the shop owners for the past 6 years without proper remuneration.

I am waiting 8 months now for my registration card from the department of labour head office Pretoria. When you try to phone them there is no answer. I try to phone them 5 times a day different times during the day between 08h00 to 16h00. They list 3 phone numbers that you can contact,Tel: [protected]/4378/4343 Its like nobody is working there. Even emailing them gets you nowhere. Finally I did receive an email from them two months back and i was told my car is ready and will be posted to me. I am still waiting, I even phoned the post office and they have no record of such. I am situated in cape town and it will cost a lot to physically go there. Very poor service from this big department!

I request to be advised on the matter of a company I am currently employed by.

The name of the company is TFBrokers based in Johannesburg. they have not paid my salary for June 2022. We are aware of the option of liquidation. The company says they can not pay our salaries but they're not closing either. instead they are interviewing new people to replace us.

This Morning. we had a meeting where he confirmed he will not pay us but if we want to leave we can resign. how do i deal with this legally?

I have applied for my maternity benefits online in March 2022. All my paperwork was submitted and when I made contact with an agent, they informed me that everything was in order.

I then called a week later doing a follow up and the guy that assisted me said he would forward it onto the assessor with high importance as the previous agent that accepted hasn't done it.

Every time I called, I was told that its with the assessor, with this having been said all the previous agents informed me that it will take up to 6 weeks to payout.

After several follow ups, someone then advised me that my paperwork was incorrect and I had to get new documents completed, mind you that the previous agents said it was correct.

I have then completed and sent it off. To date I have not received a cent.

This whole back and forth playing Mickey mouse is pathetic. I've lost count of how many times I have already called. I've given up on the assistance received. It's ridiculous.

Since March I registered a company on ufiling. When i try to enter the profile I get an error UFL 1020.

When I called the call centre for help as they ask us to do this service online we dont get any help. They say to send emails but none responded to .

On the 21 April 2022 I registered on the Department of Labour website for UIF filling. I could not login as I failed the vetting process because the name of my previous employer was in Afrikaans and could not recognize it.

On the 26 April 2022 I called the call centre and explained what my issue was and I was told that I should submit my ID and I did. This is my case number: Ticket Reference Number: C-[protected]-002359 | Case Issue: Failed vetting on Registration.

On the 28 April 2022 I called again to check progress on the matter. I was told that the matter has been escalated and that my issue would be resolved and I would be able to login again within 7 working days.

I called again on the 11 May 2022 because the matter had not been resolved. I was told that the matter would be solved by close of business that day. I tried to login again on at 16h30 but I was unable to.

I called again on the 13 May 2022 because the matter had not been resolved. I was told that the matter would be solved by close of business that day. I tried to login again on at 16h30 but I was unable to.

Then on the 17 May 2022 I went to the UIF offices in Cape Town( Westbank Building, Riebeeck Street&Long Street) to get matter sorted and do a manual application. I was told that UIF does not do manual application and that my issue can only be sorted at Head Office.

On that same day I called the Head Office and I was told the matter has been escalated and that my issue would be sorted at the end of close of business. I tried to login on the 18 May 2022 and I was still unable to login.

Today, the 25 May 2022, I called I again and I was to told that the matter has been escalated. When I asked how long this would take, the call centre agent said she does not know and that it could take weeks, months or even years.

My contact details:

[protected]

I was retrenched in November 2020 and applied for benefits via the U- filing platform in January 2021. After numerous follow ups in April 2021 I was then advised that I needed to resubmit 2 documents, which I did. Again monthly and weekly calls and I was advised that all my documents are in order and I need to wait for approval. 6 months later kn a follow up call I was then told there was an issue with my employment dates and I needed to contact my previous Employer for a letter, this I did and submitted accordingly. In November 2021 I called the call centre to follow up and again was told that everything is in order and I Just need to wait for the Assessor. On the 6th of January 2022 I call the call centre again and this time, I am told that my UI 19 document is incorrect, a year later this is discovered! I contact my previous Employer and obtain another UI19 document and submit via email as instructed. Weekly calls to the call centre (as an agent told me that this will ensure that my application will get sorted with follow up's and I was told best not to visit a labour centre or the process will have to start all over again! what a joke! )

Again, more calls and emails and I am told the same thing, I will escalate to my supervisor, your documents are with the Assessor, you should get feedback withing 14 days, all your documents are in order and received...

Now May 2022, I just got off a call with an agent and I am told they are still trying to close the months on my Salary schedule! What!?! 16 months later and my case is nowhere near being approved? I am still unemployed and still fighting for my unemployment benefits, I am rightfully entitled to.

This has been such a painful process, no income coming in and still I need to fight this battle. Why are you making this processes so difficult for me? I contributed to the UIF diligently all these years!

Treat this as a sense of urgency PLEASE and Resolve this matter once and for all.

Kind regards

Nishaat

[CASE ID: C-[protected]-003071]

I've sent numerous emails and even went into the cape town branch requesting assistance please see below

Hi I'm hoping you can assist me on the 16 March a payment was made which was a test payment of R1102 on the end of March I then signed and received a payment of R6554 on the 16 March I return back to work on the 26 June and the amount of payments that would then be made to me as im due to sign the 3 May and the next would be the beginning of June which would calculate to 3 payments how is this even right as im due to receive 4 payments in total by law can you please have a look into this for me 

This is money that is due to me and I feel it needs to be looked into 

So I have sent an email on the 25 April no response as it was brought to your attention on the 27 April as well I signed on the 3 May asked the same question in my dismay I was treated really badly as mentioned I signed on the 3 May and yet haven't received any payment can someone please sort this out for me or atleast respond back to me I also in error as no one is able to help me clicked on continuation of benefit online received and email requesting for documents I already submitted can someone please help me again

Today I received a call from yolanda cox thinking she would help was not the case mafe empty promises responded back to my email she is not the paymaster this us funds that is deducted from our salary which we are entitled to so clearly my rights as a South African citizen are being violated

Good Morning,

I am a Resident in the Ruimsig Country Estate on the West rand.

The HOA of the Estate installed a Diesel Generator next to my Boundary Wall of my property.

The other unlawful structures erected on my Boundary Wall will be addressed by the Inspector.

He just contacted me now at 8:57 AM on 2022/05/06.

The Carbon Monoxide is accessing my House on the Inside where we sleep at night.

With all the Blackouts the Carbon Monoxide is worsening by the day.

I have to sit outside my Property when the Generator of the HOA ignites during a Blackout.

Please give me guidance or a Contact Person in this regard.

I have engaged a Building Inspector at Mogale Municipality but to no avail.

This Morning I was Contacted by a Senior Individual of the Mogale Municipality who arranged for their Inspector to investigate the matter at my Property today.

Your support would be appreciated in this regard.

I prompted the Estate Manager this morning once again to remove the generator next to my Boundary Wall on the pavement area as well as on previous occasions.

I copied a Family member on WhatsApp in case the Carbon Monoxide causes a fatal incident inside my house.

This is a very dangerous situation as Carbon Monoxide "Kills".

Best regards

I have start claiming my UIF and registeres at the Bronhorspruit branch, niow numeruous times the security guard at the gate smells with alkohol and can see that he is under the infuence. I try to get the manager at sight, to report this, she was not in office.

The two ladies at the desk supporting the people that needs advice and support cannot give any support, while they are addressing the client they are also eating over the pages and a mess, this is unacceptable, they are undicated and also the manager was on both times not available, twice this branch doors was close after 14:30 without any reason, today again this branch was closed at15:00 without any reason.

I lodge all the documents with a lady that have assisted my friend on on 9 July 2021. My last Whatsup with her was on 21 December 2021. I then got another lady's details and we started to communicate from 10 December 2021 and we still correspondents. On 3 March received an e-mail my case has been logged. Send an e-mail during April. till today I have not received any money from the UIF. A friend of may put her claim in during December 2021 and she has already received her first payment during March 2022.