CB Parcel Delivery Services DHL Express package being declared lost

DHL Express review: package being declared lost 22

Ernie

Nov 06, 2006 12:00 am EST

Review updated: Oct 22, 2023

Featured review

Package sent by dhl from shenzhen, china to winston salem nc. package signed for as delivered but was not sent to the right address. talked to the delivery man and his supervisor and was told that the delivery man delivered it to 436 and not 426. he explained that he had someone who was walking by sign my wife's name to the receiving document and left the package on the doorstep. nobody has seen the package and the receiving document was clearly forged. while trying to resolve this problem and several phone calls from china I was told that the customer service department is not allowed to make international calls and they do not reimburse for phone calls. this case was closed by dhl with the package being declared lost.

22 comments

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Valerie

5949 complaint

2577 comments

Valerie of US

Dec 04, 2006 6:01 pm EST

Amazon shipped a package (tracking [protected]) to me on Nov 27, 2006 for 2 day delivery. The package went from Fernley, NV at 11:50 am Nov 27 to Fresno, CA on Nov 28 at 9:57 pm arriving Salt Lake City 2 days later at 3:39 am Nov 30, the day after it was already suppose to have been delivered to me. It then took 27 hours for it to travel less than 10 miles to West Valley City, UT arriving there on Dec 1 at 6:51 am.

Then DHL claims they attempted delivery of the package, now 2 days late, on Dec 1, but no one was home. That's a lie since I was home all day.

Robin Hurni

1 comments

Robin Hurni

Jan 07, 2008 9:44 am EST

DHL need a class action law suit... they need put out of business... I have never had such poor service in all my life... they consistently lie. Don't delivery anything over night... what can be done to shut them down.

Wally44444

1 comments

Wally44444 of US

Aug 15, 2018 8:28 am EDT

It took one week for my express international document to get to the airport 20 km away.
and another 6 days to deliver it to its destination. 7 days late.
Paid over $100 for this "express" service.

Towfiqur Rahman

1 comments

Towfiqur Rahman of US

Aug 15, 2018 9:14 am EDT

I bought some product from your website. i Paid from Russia. I want my product in Bangladesh.DHL wants me a shipment number but you did not give me. How can i track my product.

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Lapuk Oka

1 comments

Lapuk Oka of US

Aug 20, 2018 4:49 pm EDT

Truck driver of TYD794 is drunk and almost hit my car

David Wilson

1 comments

David Wilson of US

Sep 02, 2018 3:30 am EDT

Driver said no one was at home, We were in all day.Not for the first time this has happened.
27th August 2018
Waybill: [protected]
Delivery attempted; recipient not home
Monday, August 27, 2018 at 11:35

Tulshyan

1 comments

Tulshyan of US

Sep 05, 2018 12:31 pm EDT

CBJ171103654726

Instead of all our arrangement DHL has purpose fully delayed picked and then delayed shipment and it was very very important for us. They say it is express when it is normal infact worst then normal service provided.

Please assist to get this shipment today itself to our office. It is very very important for us.

sheena ntshingila

1 comments

sheena ntshingila of US

Sep 10, 2018 5:12 pm EDT

paid customs for my package 2 weeks ago, mailed through proof of payment still not parcel received. constant false promises of delivery but i am still waiting. I am appalled by the bad service. I will never use DHL again.

Leec1984!

1 comments

Leec1984! of US

Oct 15, 2018 4:01 pm EDT

Driver blocked road - gave rude gesuture when asked to move - blocked road for several cars

Left wing mirror also missing

Happened at 15.00 20/09/18

Assume we DHL as that was the uniform she was in

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Khaledclue

1 comments

Khaledclue of JO

Oct 21, 2018 10:24 pm EDT

Verified customer

DHL jordan, promised to call me and let me have a feedback but they didn't
I have a shipment from Amman to Russia and was hold for 3 day and am calling every day by 3 times to follow up me shipment with no kind of care
And they lie on me when they said we win call you sine 10 am of Friday 13 is October
My waybill is [protected]

Luisbruno

1 comments

Luisbruno of PR

Oct 28, 2018 9:33 am EDT

Verified customer

Im waiting for a package that was supossed to arrive june 7 and has not.

Tracking number [protected] but it says that is unavailable at the moment that i should try later. 2 days has passed by since its supossed shipping date and i still dont know nothing about my package. Please let me know its status because im waiting for that. Thank you

Grandmamah

1 comments

Grandmamah of US

Oct 31, 2018 3:56 pm EDT

I bought a gift from Etsy, paid extra for Mother's Day delivery and you missed it.. WHY DID I PAY EXTRA.
Plus you woke my 90 Year old mother up at 8:01 am and she almost had a heart attack. Thanks a lot. You almost killed her and you missed mothers day

Tariq qureshi

1 comments

Tariq qureshi of SA

Nov 13, 2018 3:14 am EST

DHL delivered me a broken Smart TV in more 23 days from Riyadh to Jeddah. And they are not willing to accept their fault. And when I returned the item to the seller, again DHL is holding the item since 8 days and didn't deliver yet.
Calling their customer service or sending emails is of no use.

mclark73

1 comments

mclark73 of US

Nov 13, 2018 7:58 pm EST

Dhl claims my package was delivered Friday. Tracking number [protected]. My wife was here and expecting delivery. Not delivered but shows on tracking it was. They obviously delivered to wrong address. They are tring to "recover my package". We've never had a problem with FedEx, Ups, USPS or any other delivery company. DO NOT USE DHL.

safrina

1 comments

safrina of US

Sep 07, 2019 1:57 pm EDT

One of my cargo still not received, cargo delivery address had been provided my living place but identy proof in my native place.

Still why they are waiting o don't know and help line was useless to help is.

This is my airway bill no.[protected]

Need to know when can I receive my parcel.

There are 3 proof had been submitted already.

Pooja Sinha

1 comments

Pooja Sinha of US

Sep 10, 2019 5:52 pm EDT

Verified customer

The shipping was done from India- Kolkata and the items received today were damaged and broken. It contained Jewelry and Sarees inside. Please revert back and give me compensation for this damaged and broken jewelry which were delivered in damaged condition.

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Macro Srudios

1 comments

Macro Srudios of US

Jan 26, 2020 6:54 am EST

I have pictures of him and his id therefore I would like to make sure he is catched up by the police I sent 300$ to his friend for acquring my camera but it went all of it

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Stanley Ford

1 comments

Stanley Ford of US

Sep 25, 2022 4:38 am EDT

My tracking#9374889927222495214906

Iqmal Hakimi

1 comments

Iqmal Hakimi of US

Sep 25, 2022 7:31 pm EDT

DHL Van VCC 7155, almost hit me at lebuhraya Silk nearby Plaza Toll in sungai Balak on 19/9/2022, i hope the driver get suspend from driving the Van.

Naylin

Makati, PH

1 comments

Naylin of Makati, PH

Nov 29, 2022 10:28 pm EST

Verified customer

DHL home shipper country receive the parcel on 13-Nov-2022 and shipped to Importing country on 16-Nov-2022. From 16-nov-2022 to 23-Nov-2022 in clearance process at imported county. Customer care service is also not help full and no response on mail as well. WORST SERVICE EVER SEEN.

james12346

oliver, CA

1 comments

james12346 of oliver, CA

Apr 23, 2023 7:20 pm EDT

So I GOT A package delivered from the states and dhl told me it had customs fees so i paid it , but when i get the package the customs fees are zero and the fees are for dhl processing , ? wtf is that I already paid to ship it. DHL i will never use them again

Inge Vos

Pretoria, ZA

1 comments

Inge Vos of Pretoria, ZA

Oct 22, 2023 12:41 pm EDT

Parcel been in customs from 8 September 2023 till date. All information and import code was submitted to customs to clear parcel. Getting no feedback from customs. Tracking number [protected]

DHL Express - delivery 41

Resolved

DHL Express - customs charge scam 16

Resolved

DHL Express - a blouse which has been stuck in customs fr more than a month... 4

Resolved

DHL Express - staff mistakes, system related failures & bad customer service 28

DHL Express - dhl germany two times could not deliver the same parcel to australia 8

DHL Express - untimely delivery

DHL Express - dishonest, hopeless losers 1

Resolved

DHL Express - Delivery

DHL Express - parcel not recieved

Resolved

DHL Express - bad service 2

Resolved

View all DHL Express reviews and complaints

DHL Express Contacts

DHL Express phone numbers

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100%
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Confidence score

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Confidence score

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Confidence score

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Confidence score

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More phone numbers

DHL Express emails

customeraccounting.help@dhl.com

100%
Confidence score: 100%

Support

DHL Express address

Heinrich-Brüning-Straße 5, Bonn, 53113, Germany

DHL Express social media
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Nov 21, 2024