CB Parcel Delivery Services DHL Express bad service

DHL Express review: bad service 5

Unlimited Events of ZA

Mar 17, 2011 8:52 am EDT

Review updated: Mar 20, 2022

Resolved

Featured review

This company is a joke! Our company had a very urgent parcel that was needed to be delivered to Royal Swazi Sun for permits. At 8:30 they were called to come pick up the parcel for delivery the next day. They said they had no problem and it will be picked up a.s.a.p. At 10 o clock still no driver and they were called again. At 3 0 clco they were callaed again. At 3:45 we were told a driver was in the area and he will pick the parcel up soon. At 4:15 once again we called only to be told they do not pick up packages in our area ( CENTURION, PRETORIA?).

There total lack of communication and terrible service has cost our company thousands of Rands as one of our own drivers had to take this parcel to the border with a Swazi courier picking it up their.

Our entity will NEVER use them again!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

5 comments

Add a comment

MICHAEL de lima

1 comments

MICHAEL de lima of LS

Jun 30, 2011 2:31 pm EDT

OUR COMPANY IS BASED IN LESOTHO WITH CLIENTS IN SOUTH AFRICA AND USA WHICH CALLS FOR CONSTANT FLOW OF DOCS AND SAMPLES VIA DHL AND THERE SERVICE JUST SEEMS TO GET WORSE AND WORSE AS FOR FEEDBACK AND COMPLAINTS THEY JUST IGNORE A PERSON PARCELS ARE NOT COLLECTED ON TIME OR DELIVERED AND ONLY WHEN IT SUITS THEM DO THEY WORK.

Mo Cha

1 comments

Mo Cha of US

Nov 24, 2015 11:43 am EST

DHL in South Africa IS A JOKE. It has NOT improved, their bad service is very consistent. And it has not been changed for the past 6 years I have been using their service. The people is rude, any request require them to do more than picking up the phone, they started to get rude and simply pass the job around or ask you to call back and not once anyone has helped to solve a problem in an efficient and professional manner.

lydieinJHB

1 comments

lydieinJHB of US

May 10, 2018 1:07 pm EDT

DHL South africa - Such an unreliable service and so much arrogance! Never came for a pick up, I had to call them 6 times, was put on hold and my calls were not returned. When I complained, the so called 'Customer Care Executive' hide herself behind the 'no legal liability' for poor service. Completely missed the point - no communication with their client - does not worth their high prices!

VijayKG007

1 comments

VijayKG007 of US

Feb 11, 2021 5:38 am EST

DHL in Botswana is a total Joke. I know how DHL likes to claim to be the better one while FedEx is the actual Joke. Well, don't fall for it. Both are equally bad. I thought DHL would be better and had two of my parcels sent by DHL. one from the UK and the second from the US. Both parcels have been sitting at DHL for the past two weeks and all I'm getting on tracking is Clearance Event. If you call them the person who does the clearing is never available, as she's not at her office or on another line and we can't be put on hold. She doesn't reply or respond to emails sent to her. I've sent all the invoicing for the items in the two parcels but get nothing from them. they like to use Customs as their excuse, or backlog but that's not the truth. they are just plain lazy and can't work.

Debapriyo

Durban, ZA

1 comments

Debapriyo of Durban, ZA

Mar 20, 2022 3:20 am EDT

Verified customer

DHL in South Africa has been a nuisance and a messy one. I sent a shipment overseas to India on 9th of March through DHL Interational. Initially I booked it online paying 1750 rands through credit card and when it reached DHL International they informed me that I have to pay additional charges of 3000 rands as it was overweight. I transferred the amount through EFT and I thought everything was fine. But to my utter dismay I found they also debited my credit card for another 2325 rands. When I contacted them for refund the call centre informed me to contact the accounts which I did. Since the 10th March I have been writing a flurry of emails but still nobody has bothered to sort it out. I have never expected such a lackadaisical and shabby approach from a company of such a stature like DHL.

Mr Debapriyo Nag

Durban South Africa

debapriyo2014@gmail.com

DHL Express - delivery 41

Resolved

DHL Express - customs charge scam 16

Resolved

DHL Express - a blouse which has been stuck in customs fr more than a month... 4

Resolved

DHL Express - staff mistakes, system related failures & bad customer service 28

DHL Express - dhl germany two times could not deliver the same parcel to australia 8

DHL Express - untimely delivery

DHL Express - dishonest, hopeless losers 1

Resolved

DHL Express - Delivery

DHL Express - parcel not recieved

Resolved

DHL Express - bad service 2

Resolved

View all DHL Express reviews and complaints

DHL Express Contacts

DHL Express phone numbers

131 406
131 406

Click up if you have successfully reached DHL Express by calling 131 406 phone number 1 1 users reported that they have successfully reached DHL Express by calling 131 406 phone number Click down if you have unsuccessfully reached DHL Express by calling 131 406 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling 131 406 phone number

100%
Confidence score

Australia

95380
95380

Click up if you have successfully reached DHL Express by calling 95380 phone number 0 0 users reported that they have successfully reached DHL Express by calling 95380 phone number Click down if you have unsuccessfully reached DHL Express by calling 95380 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling 95380 phone number

China

1800 111 345
1800 111 345

Click up if you have successfully reached DHL Express by calling 1800 111 345 phone number 5 5 users reported that they have successfully reached DHL Express by calling 1800 111 345 phone number Click down if you have unsuccessfully reached DHL Express by calling 1800 111 345 phone number 2 2 users reported that they have UNsuccessfully reached DHL Express by calling 1800 111 345 phone number

43%
Confidence score

India

120 392 580
120 392 580

Click up if you have successfully reached DHL Express by calling 120 392 580 phone number 0 0 users reported that they have successfully reached DHL Express by calling 120 392 580 phone number Click down if you have unsuccessfully reached DHL Express by calling 120 392 580 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling 120 392 580 phone number

Japan

+49 180 634 5300
+49 180 634 5300

Click up if you have successfully reached DHL Express by calling +49 180 634 5300 phone number 1 1 users reported that they have successfully reached DHL Express by calling +49 180 634 5300 phone number Click down if you have unsuccessfully reached DHL Express by calling +49 180 634 5300 phone number 4 4 users reported that they have UNsuccessfully reached DHL Express by calling +49 180 634 5300 phone number

Germany

+1 (855) 345-7447
+1 (855) 345-7447

Click up if you have successfully reached DHL Express by calling +1 (855) 345-7447 phone number 0 0 users reported that they have successfully reached DHL Express by calling +1 (855) 345-7447 phone number Click down if you have unsuccessfully reached DHL Express by calling +1 (855) 345-7447 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +1 (855) 345-7447 phone number

Canada

+44 844 248 0844
+44 844 248 0844

Click up if you have successfully reached DHL Express by calling +44 844 248 0844 phone number 3 3 users reported that they have successfully reached DHL Express by calling +44 844 248 0844 phone number Click down if you have unsuccessfully reached DHL Express by calling +44 844 248 0844 phone number 4 4 users reported that they have UNsuccessfully reached DHL Express by calling +44 844 248 0844 phone number

United Kingdom

+64 99 762 976
+64 99 762 976

Click up if you have successfully reached DHL Express by calling +64 99 762 976 phone number 0 0 users reported that they have successfully reached DHL Express by calling +64 99 762 976 phone number Click down if you have unsuccessfully reached DHL Express by calling +64 99 762 976 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +64 99 762 976 phone number

New Zealand

+43 73 237 367 400
+43 73 237 367 400

Click up if you have successfully reached DHL Express by calling +43 73 237 367 400 phone number 0 0 users reported that they have successfully reached DHL Express by calling +43 73 237 367 400 phone number Click down if you have unsuccessfully reached DHL Express by calling +43 73 237 367 400 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +43 73 237 367 400 phone number

Austria

+45 70 345 345
+45 70 345 345

Click up if you have successfully reached DHL Express by calling +45 70 345 345 phone number 0 0 users reported that they have successfully reached DHL Express by calling +45 70 345 345 phone number Click down if you have unsuccessfully reached DHL Express by calling +45 70 345 345 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling +45 70 345 345 phone number

Denmark

+358 30 45 346
+358 30 45 346

Click up if you have successfully reached DHL Express by calling +358 30 45 346 phone number 0 0 users reported that they have successfully reached DHL Express by calling +358 30 45 346 phone number Click down if you have unsuccessfully reached DHL Express by calling +358 30 45 346 phone number 2 2 users reported that they have UNsuccessfully reached DHL Express by calling +358 30 45 346 phone number

Finland

+33 825 100 080
+33 825 100 080

Click up if you have successfully reached DHL Express by calling +33 825 100 080 phone number 3 3 users reported that they have successfully reached DHL Express by calling +33 825 100 080 phone number Click down if you have unsuccessfully reached DHL Express by calling +33 825 100 080 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +33 825 100 080 phone number

100%
Confidence score

France

+353 18 700 790
+353 18 700 790

Click up if you have successfully reached DHL Express by calling +353 18 700 790 phone number 0 0 users reported that they have successfully reached DHL Express by calling +353 18 700 790 phone number Click down if you have unsuccessfully reached DHL Express by calling +353 18 700 790 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +353 18 700 790 phone number

Ireland

+31 880 552 000
+31 880 552 000

Click up if you have successfully reached DHL Express by calling +31 880 552 000 phone number 0 0 users reported that they have successfully reached DHL Express by calling +31 880 552 000 phone number Click down if you have unsuccessfully reached DHL Express by calling +31 880 552 000 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling +31 880 552 000 phone number

Netherlands

+47 81 001 345
+47 81 001 345

Click up if you have successfully reached DHL Express by calling +47 81 001 345 phone number 0 0 users reported that they have successfully reached DHL Express by calling +47 81 001 345 phone number Click down if you have unsuccessfully reached DHL Express by calling +47 81 001 345 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +47 81 001 345 phone number

Norway

+48 426 345 100
+48 426 345 100

Click up if you have successfully reached DHL Express by calling +48 426 345 100 phone number 0 0 users reported that they have successfully reached DHL Express by calling +48 426 345 100 phone number Click down if you have unsuccessfully reached DHL Express by calling +48 426 345 100 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +48 426 345 100 phone number

Poland

+351 707 505 606
+351 707 505 606

Click up if you have successfully reached DHL Express by calling +351 707 505 606 phone number 1 1 users reported that they have successfully reached DHL Express by calling +351 707 505 606 phone number Click down if you have unsuccessfully reached DHL Express by calling +351 707 505 606 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +351 707 505 606 phone number

100%
Confidence score

Portugal

+7 495 956 1000
+7 495 956 1000

Click up if you have successfully reached DHL Express by calling +7 495 956 1000 phone number 0 0 users reported that they have successfully reached DHL Express by calling +7 495 956 1000 phone number Click down if you have unsuccessfully reached DHL Express by calling +7 495 956 1000 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +7 495 956 1000 phone number

Russia

+34 902 122 424
+34 902 122 424

Click up if you have successfully reached DHL Express by calling +34 902 122 424 phone number 1 1 users reported that they have successfully reached DHL Express by calling +34 902 122 424 phone number Click down if you have unsuccessfully reached DHL Express by calling +34 902 122 424 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +34 902 122 424 phone number

100%
Confidence score

Spain

+46 771 400 345
+46 771 400 345

Click up if you have successfully reached DHL Express by calling +46 771 400 345 phone number 0 0 users reported that they have successfully reached DHL Express by calling +46 771 400 345 phone number Click down if you have unsuccessfully reached DHL Express by calling +46 771 400 345 phone number 2 2 users reported that they have UNsuccessfully reached DHL Express by calling +46 771 400 345 phone number

Sweden

+41 848 711 711
+41 848 711 711

Click up if you have successfully reached DHL Express by calling +41 848 711 711 phone number 1 1 users reported that they have successfully reached DHL Express by calling +41 848 711 711 phone number Click down if you have unsuccessfully reached DHL Express by calling +41 848 711 711 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +41 848 711 711 phone number

100%
Confidence score

Switzerland

+90 44 40 040
+90 44 40 040

Click up if you have successfully reached DHL Express by calling +90 44 40 040 phone number 0 0 users reported that they have successfully reached DHL Express by calling +90 44 40 040 phone number Click down if you have unsuccessfully reached DHL Express by calling +90 44 40 040 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +90 44 40 040 phone number

Turkey

+852 24 003 388
+852 24 003 388

Click up if you have successfully reached DHL Express by calling +852 24 003 388 phone number 0 0 users reported that they have successfully reached DHL Express by calling +852 24 003 388 phone number Click down if you have unsuccessfully reached DHL Express by calling +852 24 003 388 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling +852 24 003 388 phone number

Hong Kong

+60 379 642 800
+60 379 642 800

Click up if you have successfully reached DHL Express by calling +60 379 642 800 phone number 1 1 users reported that they have successfully reached DHL Express by calling +60 379 642 800 phone number Click down if you have unsuccessfully reached DHL Express by calling +60 379 642 800 phone number 4 4 users reported that they have UNsuccessfully reached DHL Express by calling +60 379 642 800 phone number

Malaysia

+63 28 117 000
+63 28 117 000

Click up if you have successfully reached DHL Express by calling +63 28 117 000 phone number 0 0 users reported that they have successfully reached DHL Express by calling +63 28 117 000 phone number Click down if you have unsuccessfully reached DHL Express by calling +63 28 117 000 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling +63 28 117 000 phone number

Philippines

+966 138 827 777
+966 138 827 777

Click up if you have successfully reached DHL Express by calling +966 138 827 777 phone number 3 3 users reported that they have successfully reached DHL Express by calling +966 138 827 777 phone number Click down if you have unsuccessfully reached DHL Express by calling +966 138 827 777 phone number 3 3 users reported that they have UNsuccessfully reached DHL Express by calling +966 138 827 777 phone number

Saudi Arabia

+65 62 858 888
+65 62 858 888

Click up if you have successfully reached DHL Express by calling +65 62 858 888 phone number 0 0 users reported that they have successfully reached DHL Express by calling +65 62 858 888 phone number Click down if you have unsuccessfully reached DHL Express by calling +65 62 858 888 phone number 1 1 users reported that they have UNsuccessfully reached DHL Express by calling +65 62 858 888 phone number

Singapore

+27 119 213 600
+27 119 213 600

Click up if you have successfully reached DHL Express by calling +27 119 213 600 phone number 1 1 users reported that they have successfully reached DHL Express by calling +27 119 213 600 phone number Click down if you have unsuccessfully reached DHL Express by calling +27 119 213 600 phone number 7 7 users reported that they have UNsuccessfully reached DHL Express by calling +27 119 213 600 phone number

South Africa

+82 215 880 001
+82 215 880 001

Click up if you have successfully reached DHL Express by calling +82 215 880 001 phone number 0 0 users reported that they have successfully reached DHL Express by calling +82 215 880 001 phone number Click down if you have unsuccessfully reached DHL Express by calling +82 215 880 001 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +82 215 880 001 phone number

South Korea

+66 23 455 000
+66 23 455 000

Click up if you have successfully reached DHL Express by calling +66 23 455 000 phone number 1 1 users reported that they have successfully reached DHL Express by calling +66 23 455 000 phone number Click down if you have unsuccessfully reached DHL Express by calling +66 23 455 000 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +66 23 455 000 phone number

100%
Confidence score

Thailand

+971 600 567 567
+971 600 567 567

Click up if you have successfully reached DHL Express by calling +971 600 567 567 phone number 0 0 users reported that they have successfully reached DHL Express by calling +971 600 567 567 phone number Click down if you have unsuccessfully reached DHL Express by calling +971 600 567 567 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +971 600 567 567 phone number

UAE

+54 810 122 3345
+54 810 122 3345

Click up if you have successfully reached DHL Express by calling +54 810 122 3345 phone number 0 0 users reported that they have successfully reached DHL Express by calling +54 810 122 3345 phone number Click down if you have unsuccessfully reached DHL Express by calling +54 810 122 3345 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +54 810 122 3345 phone number

Argentina

+55 113 618 3333
+55 113 618 3333

Click up if you have successfully reached DHL Express by calling +55 113 618 3333 phone number 0 0 users reported that they have successfully reached DHL Express by calling +55 113 618 3333 phone number Click down if you have unsuccessfully reached DHL Express by calling +55 113 618 3333 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +55 113 618 3333 phone number

Brazil

+52 555 345 7000
+52 555 345 7000

Click up if you have successfully reached DHL Express by calling +52 555 345 7000 phone number 0 0 users reported that they have successfully reached DHL Express by calling +52 555 345 7000 phone number Click down if you have unsuccessfully reached DHL Express by calling +52 555 345 7000 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +52 555 345 7000 phone number

Mexico

+49 180 0 2255345
+49 180 0 2255345

Click up if you have successfully reached DHL Express by calling +49 180 0 2255345 phone number 0 0 users reported that they have successfully reached DHL Express by calling +49 180 0 2255345 phone number Click down if you have unsuccessfully reached DHL Express by calling +49 180 0 2255345 phone number 0 0 users reported that they have UNsuccessfully reached DHL Express by calling +49 180 0 2255345 phone number

More phone numbers

DHL Express emails

customeraccounting.help@dhl.com

100%
Confidence score: 100%

Support

DHL Express address

Heinrich-Brüning-Straße 5, Bonn, 53113, Germany

DHL Express social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024