Diners Club International
Reviews and Complaints

I am holding Diner card last 6 digit 089191.

My name is Murtuza sakerwala

I am holding Diner Black Card with 3 Add on card.

All bearing same number.

Lounge staff Denied Entry stating same number on both Card or as pay charges 32$.

Her name is Rehivohwa.

Please take Action against her.

She was rude & was embarrassing.

Three staff was present on Duty still only one staff was attending the customer.

Even there are very limited item in Display for refreshment.

No Hospitality at all.

And she on top she told me. If you argue,I will call security

Have had a Diners card for over 20+ years. Accumulated 400, 000 + points that have not been used. I paid my card off 100% and decided to stop using the card because I could never get into the online banking site (always locked out) and did not want have a balance that I could not pay. After paying the card off in December 2020 Diners (BMO) hit me with a 15.86 late charge. Since the card had been paid off and taken out of my wallet I never went back into account and decided to just hold it for all the points I planned to use in retirement. BMO/Diners has now defaulted and closed my account stating I have lost all my points!

6/15/2021
I have a diners corporate card - I redeemed $125 in gift cards and never received it. When I called in today, they told me I'm out of luck given it had been over 60 days since the order was placed (I placed it at the end of January, but was told it would be 8-12 weeks to process which puts us at the end of May and is not that far off from today any way... With COVID going on and everyone going through different situations given the pandemic, I would expect better customer service. Also, since I closed my rewards program (given we are not traveling due to COVID), they cannot even confirm the cards were ever sent. The $125 was already very discounted from the points I had earned (which should have been closer to $140 because of the increments offered are limited to $25, $50, and $100, therefore I forfeited the remaining) Very disappointed with this outcome and will never re-open the rewards program with Diners again (even when I start traveling).

I have been a Diners Club card member for many years and I always make my payments on time. In the last year, I had one late payment for a computer glitch that was reversed .
Recently, in April, I had a late payment due to oversight. My father passed in February and I had to travel overseas, long distance . It was very sad for the whole family.
I had to pay a large amount of funeral expenses, air travel for some family members. On return there was the emergency of Coronavirus and we had to plan and learn on how to work from home and also attend to sick patients .I missed a payment in April as such . I called today and asked if the late payment could be reversed due to the extraneous circumstances.
The agent ( whose name I have ) said she could not as I had been excused once in the last year. Despite my mentioning the circumstances, she was " bound by policies " .I asked to speak to a supervisor and she said " I could not speak to one" ! The late charge would stay. She could see that I spend a lot every month and my history is essentially spotless apart from these late payments from a computer glitch and sad circumstances.
I was most disappointed about the sheer lack of empathy at this time the whole world is facing and my own personal circumstances re the passing of my dad.
I have other charge cards from highly reputable companies that I will be using in preference, and regard this card as my worst charge card close to ditching . Ever since Bank of Montreal has taken over, there has been one headache after another even when it comes to verifying the card over the phone with an agent. This has been mentioned in reviews from other clients, and I could not agree more . The Diners card must go back into American hands and banking as before Bank of Montreal took over, I never had any issues not have terrible agents that answer phones.

So as I wrote to you today we got a message that we have a bill from ASK-NET.com that we have no idea what it is but the money from the card is taken and I dont know what to do, should I call the bank pr wait for youre response? 124€ is taken and we have no idea from who and we want it back as soon as possible. I purchased some stuff on the net but never knew it could take me my money on the way I dont know. Please give me information and a refund. And please tell me where the money went to. Thank you.

On January 9th 2019 I tried to validate my new credit card number [protected]. I called from South America where I have my second residence. Unfortunately as I was told some of the pretty stupid questions I did not answer correctly to the lady of your office who by the way acted like a hungry tiger. As she did not intend to understand my arguments, I told her to destroy the card where I have been a member since 1987. Now she told me no way she could cancel my account and that I would receive a letter. I tried to make her understand that I will not be in the USA for the next 3 to 4 month, a response she could´nt care less. Is there Any way I can validate my card with a different person? If not I will just have to destroy my card with or without cancellation from your side. thank you for your comments and best regards Kurt Diener
[protected]@gmx.com

I have held a Diner's Club card for 28 years. I recently attempted to make a payment through their website, and failed to get confirmation. I emailed customer service to ensure that the payment was received, and got a form response. I revisited their site and it stated that the payment was pending. When I got my statement 3 days later no payment had been received and I immediately made the payment again. Diner's Club, reported me as 30 days late to the credit agencies. An attempt to get this reversed was denied.

My father, a U.S. resident who lived in Ecuador, has a Diners club card (taken out in Ecuador) and I called customer service in the United States and in Ecuador to cancel the card. The U.S. customer service could not help me at all, despite two calls there. When I called Ecuador, the phone line was erratic and I was disconnected 10 times. 10 TIMES! I explained that my father had died, gave them his country ID number, was in the process of explaining that I have all the legal documents (including a Record of Death from the U.S. Embassy and his Ecuadorean death certificate), but was cut off. When I called the U.S. customer service number again to try to enlist their help, they not only said they couldn't help, they wouldn't even give me over to a supervisor or provide a complaint number. His card is being used illegally and we're trying to stop charges. Unbelievable.

For the last several months, I have noticed errors with my online statement. Diners Club requires the previous months balance be paid in full where at one time it used to allow balances to be carried forward. On Jan 1, payment was made in full for the previous month's balance. Several days later, I received an email stating that no payment was received by the due date. Fortunately, I have a printed acknowledgement that the payment was made. I called Diners Club and they stated that no payment was received. They did charge a late payment fee and after telling them that I have a printed receipt of the payment, they said they would credit back the late fee.
This month, I checked the online statement. It shows the current total balance and also the previous month's minimum payment due which is more than the current balance showing. It also shows the payment they couldn't find and all of the transactions incurred. On the phone again, the customer rep gave me an amount due for last month's charges that doesn't show anywhere on the online statement. I asked on how we are supposed to know what amount needs to be paid since it doesn't show. She stated that I need to calculate the amount paid and deduct it from the previous month, manually.
Since Diners Club USA was taken over by Bank of Montreal (BM0), it has gone to the pits.I have been with Diners for decades and am really saddened to see them deteriorate to garbage. It is one thing to have poor service, but for their own personnel to know that the procedures are not correct, but to try and justify the company's incompetence is pitiful.
Now my task is to find a new credit card with a company that has intelligence and common sense to back it. Did I mention, that when I had to get a replacement card, they could not deliver it to my PO Box although they send all the written statements there?

Has anyone else been frustrated with Diners Club since BMO took over? Customer service has gone in the toilet - it takes about 6 steps to get to a live operator now and even when I do get through to someone, they don't seem as bright as the previous crew.

The Club Rewards website is another problem - its not just worse, it has simply stopped functioning. Not I have to call an operator (again 6 steps) to get my balance and do any rewards transactions.

But my real complaint is that I can no longer flip my Club Rewards points into American Airlines. Does anyone know if this is a short term issue or has Diners killed this benefit?

Its starting to look like I might need to change my credit card. Not good.

Offer live operator after one voice prompt.

Get American Airlines back into Club Rewards.

Sir
I am sending this mail inorder to appraise a fraud being committed on
behalf of the Diners club discount card. A call stating that from SBI was
given to my wife stating that she is entitled for a free diner club
discount card. But later it was found that an amount of Rs 5499 was
debited from her card. This is iilegal and a case of cyber crime. Please
look into it and take immediate action. The above said call came from the
number [protected]. My wife's nae is sheena Xavier having an sbi card
xxx0858. Please cancel this transaction and reverse the amount. Please
let me know the outcome. Otherwise your services are excellent.

Harry Cleetus
Vice-Principal
St Alberts College Ernakulam

Copy to
1. Cyber cell
2. General Manager SBI

I was making a large purchase at an auction I regularly attend, and sometimes I have to call ahead and let them know I'm going to make a charge. Before I could get someone on the phone, the merchant attempted to run the card, which came back "authorization required". I was told they would need to call me back on my cellphone to verify my identity, which they did. I was told the charge was approved. The merchant received the same message, "authorization required" on their terminal. When I called Diners Club again, I was told to try running the card one more time. When I did, it came back "declined". Another call to Diners Club revealed that my credit report was accessed, and from that information, my credit line was reduced.

Apparently the credit check occurred the same day, perhaps after trying to use the card the first time. Diners Club won't tell me exactly when the credit report was accessed. The information is outdated and all my accounts are current. But until it's corrected by the credit bureau, they won't reinstate my credit line. What's worse, they may reduce it again after my next payment.

Isn't it illegal to tell a customer their charge is approved, then change the line of credit to stop them from making a purchase?