RealTimes / RealNetworks
Reviews and Complaints

This company has been charging my credit card $17.08 every month for over a year. I have called their Seattle, Wa number [protected]) over and over months. No one ever answers this line. I have sent emails and filled out the form on the contact page from their website www.realnetworks.com ~ Noone ever responds to anything. I want these charges to stop and I want a refund for all the money they have taken from me for a service they are not provided that I have not asked for!

I being garget 49.99 USD for a Produkt Real Times [protected]...-I have a apple Computer with a Backup station of 1.3 terra loading capasite ald also I tont have usage of Microsoft - Windows programmes.. I wisch Real Times send the Mony back to My Account and also Cancel - me from all Real Time Acounts. I go to publish al this storry to all my Face Book WhatsAppFriends and other Conntacts allso here in Switzerland to News - in Consumers Storrys usw.. (if it is worth to Realtimes keep the 50.00 USD for the Negative Publicitee fin.. me I will find satisfaction in any case...)

My name is charles duligal i have been a real player for several years
My problem is i cannot download my video's i have tried several times to
Download the update kb4015438 by microsoft for windows 10 but i still cannot download my video's
I have also found it extremely difficult to contact anyone from the support system.
Iwould appreciate any one who can help me contact
Realplayer/realtimes whatever their name is they don't have a
Phone number you can call

I have been being charged for a nonexistent service for several months. The service real player downloader. I don't use this service at all. My connection to it has been lost due to my needing to restore my computer to it's original settings due to a viral infestation. Today's date is december 26, 2015. My email address is [protected]@yahoo.com. The charges are appearing on my capitalone mastercard account

I have always loved Realplayer. However their newest version is unacceptable. I refuse to sign up for Realtimes and I will never use cloud storage. I suggest they change this so that those of us who will never use icloud can disable this feature. I decided to download an older version of realplayer with no plans of upgrading or updating just to avoid being forced to sign up for things I do not want. Get your head out of your a$$ RealNetworks or you will lose your customers. You should make signing up for anything optional.

I got email from the website www.helpreal.com. It was mentioned that I bought something from them and they told me thanks. I was surprised, ‘coz I haven’t bought from this scamming website. Of course, I tried to get these ###, but no one replied and I have no idea what to do now in order to stop any fake charges. Please, post comments and reviews about this company.

My name is Rachelle Dempsey. I have an account with Real Player (# [protected]) and they have been debiting money from my credit card since 2010 without my knowledge. I understand that I have accidentally subscribed to their "Unlimited Movies" service as well as another service. But I wish this now to be cancelled immediately. I have sent two emails (one on the 15th of Feb, and one on the 20th Feb) requesting that my account be cancelled immediately - I have had no response. I also tried contacting Real Player three times via their multiple twitter accounts - I have had no response.

I tried logging into my Real Player account towards the end of February and was notified that I no longer had an account, which made me believe that my subscription had been cancelled, but I've just checked my credit card statement today and seen that another debit has been made within the last few days.

Thank you for your assistance.
Rachelle Dempsey
email: [protected]@hotmail.com
phone: +[protected]

I have been battling with Realnetworks for some time trying to figure out why they are charging me £8.50 per month and have been for a long time. I once took a free trial of the Realone service and of course you had to enter your payment information (this was years ago). I cancelled the trial and had confirmation of this via e-mail but I am being charged this amount by them.

They report no record of me on their systems and "cannot help". Is there anything I can do to stop this, I have no idea how much money I have lost to them but it is mounting up..

Have download realplayer superpass trial version and after 4 days I deleted it from my computor which is still under its free trial period. Unfortunately my bank account was debited a monthly fee from them eventhough I have not submitted them any information.
It is very unreasonable and strange.
I hope someone can advise me what to do.

This complaint is against RN*Real.com for subscribing and charging me without my knowledge.

I did not subscribe to this program. It appears that it is an off-shoot of Real Player Plus. I want a refund of $43.29.

Concern people are requested to look into the matter immediately.

I never even HEARD of this nor have I even bought anything online. I have NO clue how they got my debit card number, I never even let my friends, or family, see the card long enough to know the card number! And this is a STUDENT PAYPAL DEBIT CARD. It may only be for $1, but they charged me TWICE today and I only have $1.12 now, yes, I don't have a lot of money. But really? I don't like this. They are pending.

I signed up for a cable offer from Time Warner cable. To buy a wireless router, it automatically signed me up for Real Networks at a cost $0.00. After the second month of being charged $14.99 I realized that I was being charged for something I had not agreed to. Every other merchant is forced to be very clear that you are going to be charged a recurring fee. I know that there are thousands of people who have had the same experience and may not even know that they are being charged. They had a $500 million class action suit against them in '99 for privacy issues. I can't imagine how many people they have defrauded since.

Real.com Online, the same company that sells the Real Player, has been charging me for over six months for a service called "Unlimited Movies, " which seems to be a service for downloading movies on line. I have never ordered or used this service, but somehow they got my credit card information, perhaps through a free-trial trick (though I have never had any interest in downloading movies on line and do not watch movies, and can find no record in my old e-mails of any order made to this company). I never knew I was paying monthly charges (USD$6.96) since my Hong Kong bank would not send my credit card statements out of HK, and I was in Taiwan. Then when I returned to HK I found out about the charges, and called the company [protected] is listed on the credit card bill, a Washington number). They were polite and said they would refund the recently billed charge (not yet paid at the time) and would cancel my membership. However, as in the case of the other thousands of complaints on line, they have continued to deduct the payment every month, giving me no choice but to cancel my credit card.

Addebit REAL.COM/ISVC INTERNET -I never subscribed to Real music subscriptions or subscriptions that you made other proposals. Please delete my MASTERCARD DEBIT immediately for € 47.49, dated 11/24/2010 - [protected] operation - or be forced to sue for fraud - [protected]@email.it - Italy -

Real networks trial is 14 days after which charges begin . However they never sent account information or notice that they had received payment of a monthly fee .I am one to stay on top of my emails as I have an ebay store.

by not notifying me of payments received they were able to continuously charge me 16.95 per month for 8 months during which time I never used their service . I only noticed that they were into me when it caused an over draft of my account after I was on work mans comp . they have separated accounting from customer service so that when complaining you cannot prove to they operator that you have not accessed the service thus backing up your not knowing that you even had the service. the operators are outsourced to India some where as all operators spoke bad English (I SPOKE TO THREE )

THIS WHOLE THING WOULD NEVER HAVE HAPPENEDD IF ALL CHARGES TO EVERY ONE REQUIRED NOTIFICATION OF CHARGES AND SERVICE PERIOD TO BE SENT TO THE PAYING PARTY REGARDLESS OF PRIOR APPROVALS . THEN I WOULD HAVE KNOWN TO CANCEL AS, I HAD NO IDEA OF WHAT THE CHARGES WERE FOR UNTIL I CALLED THE NUMBER ON MY BANK STATEMENT.

THIS KIND OF BILLING IS POPULAR : TO OFFER FREE SERVICE GET YOUR CC INFO THEN BEGIN CHARGING AT THE END OF THE TRIAL PERIOD . IT TAKES ADVANTAGE OF OUR RUSHED LIFE STYLE IN A BAD ECONOMY BUT EVEN IN A GOOD ONE .
FOR ME 136.00 FOR ABSOLUTELY NOTHING AND 35 FOR THE OVER DRAFT AND THAT IS HOW REAL PLAYER AND REAL NETWORKS DO BUSINESS . WHEN I GOOGLED THEM THE ENTIRE PAGE WAS COMPLAINTS LIKE MINE .

THERE NEEDS TO BE A LAW TO MAKE FREE START UP SERVICE POST YOU WHEN THEY BECOME PAYED FOR SERVICES BEFORE THE TRIAL PERIOD ENDS SO WE ARE NOT REQUIRED TO BE IN THE DARK FOR TRYING SOMETHING OUT, THE BURDEN IS ON THE PARTY CHARGING TO ASCERTAIN THEY ARE REALLY WANTED AFTER THE FREE PERIOD . AS THE NUMBER ONE BUZZ WORD TO ADD TO SALES IS FREE

This has been taken for 2 months!

This must, I repeat, must be repaid immediately!

Now!
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Attached:-

Copy from bank statement:-
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Real.com/isvc
Ref 099 [protected] bcc
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13/04/2010 card purchase -£64.97
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I have been getting charged a ridiculous sum of money from real.com/IVSC every month. They automatically deduct it from my credit card without having ever needed their services. I want them to stop these transactions from my account immediately and I want to have a refund for each transaction they have made from my account since I have never signed anything or clicked anything that gives them authorisation to do so.

Could somebody give me advice on that? ([protected]@gmail.com)
Thank you

I purchased music at possibly (last fm) then they started billing me $14.99 per month on my credit card. just realized it on this months statement. been billed for 6 months. Never authorized charges.being billed by company called easy white. THEY HAVE SEVERAL SITES, LAST FM, REAL PLAYER, SUERPASS, RHAPSODY all are a scam, if you buy from them, with credit card they will bill you monthly..