Verotel Merchant Services / VTSUP.com’s earns a 3.1-star rating from 115 reviews, showing that the majority of merchants are somewhat satisfied with payment processing services.
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Customer service is abysmal
I paid Verotel many hundreds of pounds to get their services, so I could accept payments from credit and debit cards.
I've been waiting now for nearly three months and they haven't approved or denied my website. I'm sitting here paying through the nose and they haven't even answered any of my messages to them! Last thing I got was over 70 days ago when they said they were on vacation.
I've sent 3 customer service requests which have been received and was sent an email guaranteeing a response within 72 hours. Nothing, nothing, and nothing.
Absolutely abysmal company
Desired outcome: I want them to approve my website. And get back to work! And answer my customer service requests!
Abbonamento
Buongiorno mi chiamo Dario Antonicelli, e vedo dal conto bancario di avere un abbonamento a dei servizi che io NON ho richiesto.
Chiedo cortesemente il rimborso IMMEDIATO di TUTTE le transazioni avvenute sul mio IBAN
IT26 T031 [protected]
È già stato informato il mio avvocato di famiglia e se non provvederete in tempi brevi, procederemo per vie legali.
Grazie
Dario Antonicelli
vtsup.com
I am waiting to get my refund of unauthorized $555.82 which was taken on multiple transactions by your site on March 2nd 2022. But you never give me a refund. And when I send this to you, you always come up with the same emails. Give me the refund to my bank account. Or give me another way to get my refund. I am sick of it. It is my momey!
My email is [protected]@gmail.com
Desired outcome: I want my refund of $555.82.
Is Verotel Merchant Services / VTSUP.com Legit?
Verotel Merchant Services / VTSUP.com earns a trustworthiness rating of 31%
Be careful. Check reviews and watch out for issues before dealing with Verotel Merchant Services / VTSUP.com.
Verotel Merchant Services / VTSUP.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to Verotel Merchant Services / VTSUP.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Verotel Merchant Services / VTSUP.com. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Verotel Merchant Services / VTSUP.com has claimed the domain name for verotel.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
- Verotel.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Verotel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- We looked up Verotel Merchant Services / VTSUP.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- Adult content may be available on verotel.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Vtsup.com escto
Why has this company taken 2 payments out of my bank account I don't n have never set an account up so cancel any subscriptions in my name and I require a full refund my last payment was made on 11th September so please cancel anything in my name and request a full refund there's 2 amounts 1 for 48.99 and yesterday an amount for 49.95.i have been intouch with my bank and they've told me to contact you
The complaint has been investigated and resolved to the customer's satisfaction.
Pos vtsup.Com*griffin pu amsterdam
Dear Sir,
from 04.02.2022. you are unauthorizedly withdrawing the amount of EUR 43.00 every month.
I have not given anyone permission to debit my account every month, including you.
I ask that you immediately stop any further charges and return my 300.00 EUR that you illegally took from me.
I demand the payment to my account back immediately or I will report you to the European Prosecutor and sue.
Unauthorised charge and you have no details...
I queried a charge of $89.99 and yuor reply was to ask me for more details which seems like another scam to me. If you charged me, you should have a record of it.
"Thank you for contacting Verotel Customer Support. Verotel is a payment facilitator for VISA and Mastercard. Verotel is part of Bitsafe. Bitsafe and Verotel processes payments for thousands of online businesses.
We were unable to locate any transactions with the information you provided. Are you sure you see VTSUP.com on your bank or credit card statement? If Verotel is indeed the beneficiary of the charge, please provide us with some extra details so we can further assist you.
1. the email address that was used to sign up with
2. usercodes that you were given (if applicable)
3. the name as it appears on your card
It would also be helpful if you could share with us the first 12 digits of the credit or debit card that was charged.
Once we have this information, we should be able to locate the transactions and assist you further.
Kind regards,
Verotel / Bitsafe
Desired outcome: Please explain who the money was sent to or refund me. IT has happened 3 times in the last year and I was lucky to notice this one.
Fraud money taken out of account
I have had several charges on my bank statement. On 5/10/22 a charge for 59.90$, 05/16 charge for 25.00$ 4.00$ and 33.99$ and another charge on 05/17 for 9.00$. There are also several charges from international fees that adds up to 5.94$. I don't have any idea what any of these are for. Please help me with these.
Thank you in advance
Cheryl
Facilitating online fraud
Verotel acts for websites that are complete scams and will not refund any money or stop payment.
They are just part of organised crime in this world.
On 22 and 23 April they facilitated payments to a website where every person appearing on the site is fraudulent. Every person can be identified via reverse image search software as being on another site and that is where the photos originate from. The response from Verotel is contact your card provider - I've done that but they also have responsibility to not pay money where it has been obtained by fraud.
Desired outcome: Verotel to stop facilitating crime and in an ideal world my money back. They have transferred $159.98 that I want back.
vitsup.com*funion lp
Mi è stato addebbitato da vitsup.com*funion lp un importo di € 49,99 sulla mia postepay ricaricabile per un servizio/acquisto mai fatto. Trattasi di una truffa.
Chiedo l'immediata sospensione dell'addebito e di un immediato rimborso sulla mia carta n. 4023********5286.
Certo di un immediato riscontro in caso contrario esporro' denuncia presso le autorita' competenti.
Cordiali saluti
Giampiero Calicchia
Card fraud
I have just received a notification from my bank that I was charged 90$ from outside the country from your company.
On April 3rd.
I don't recognize your business or the transaction.
Please refund my account and stop all card fraud.
Desired outcome: Please refund my account.
Addebiti carta visa
Sono bricca christian chiedo subito il rimborso soldi che mi avete sottratto dalla carta visa. Voglio una risposta. Se non avrò risposta farò denuncia legale subito a voi tramite il mio legale e guardia di finanza.
Il numero della mia carta 4163 xxxx xxxx 4397. Richiedo il rimborso dei 49,99 dei soldi addebitati su questa carta.
Attendo notizie.
M.jhive
I never signed up for this service? I’ve been charged multiple times, $9.95, $29.95, and $3.00 charges?
Desired outcome: My charges be refunded. Or I’m contacting better business bureau. And my bank to report fraudulent charges
Richiesta addebito fraudolento
Preg.ma Verotel, sono a richiederle la sospensione immediata della richiesta di addebioto di € 49.99 sulla mia carta di credito
n° 5100 **** **** 5656 intestatala sottoscritto, Sig. Zampolini Danilo.
Qualora non dovesse esser effettuata con urgenza tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi e sporgendo querela alle autorità competenti.
Cordiali saluti
Zampolini Danilo
Desired outcome: Cancellazione immediata richieste di pagamento a mio nome sulla mia carta di credito
The complaint has been investigated and resolved to the customer's satisfaction.
subscription
I try to join websites which Verotel is the biller for and they always decline me saying i'm on a blacklist for fraud, which is absolutely absurd and I take offence at this. This needs to be fixed up. Please
Desired outcome: Taken off any blacklist you have
Not authorized charge
My credit card (VISA) was charged $16.0 each month by VTSUP.COM since February 4. 2021 till November 4. 2021 without any reason!
I did not have any subscriptions with that company and I want to get my money back and stop those charges.
Thank you.
Natalia Goryacheva
Desired outcome: Make my return
Today, I am going to dispute all transaction you did since February 4th -21 year till December 4th 2021.
Please let me know if you made a return my $176.
thank you,
Natalia
The complaint has been investigated and resolved to the customer's satisfaction.
dba privat rugby
I would love to get refund of the money of this subscription I never seen! You can refund me to my iban IT58Q3608105138222468922485 or to my Mastercard Sergio Palazzo name! Please solve this or I could act differently looking for a lawyer! Thanks
Addebito ingiustificato
Mi è stato addebitato un importo sulla mia postepay che voglio che sia immediatamente rimborsato. Mi chiamo Giuseppe Milio e la carta è a mio nome. In numero è: 5333********1706. Se non mi rimborserete il denaro prelevato senza autorizzazione, adirò le via legali. Il mio indirizzo email è:
[protected]@libero.it
Desired outcome: Rimborso immediato
vtsup.com illegally taking money from my account
Before this deduction I have never heard of these people yet I get money deducted from my account? I was relaxing when the notification went off. What kind of desperate scam is this. I want my $10 back.
Desired outcome: Refund
Allthingsworn.com
I am an Australian selller unable to process a payment for a one month premium on allthingsworn.com. I have used my husband's Westpac bank card and 86400 bank card, which has sufficient funds and is able to be used for internet purchases. Allthingsworn.com stated it is a Verotel issue. I've tried contacting Verotel with no luck.
It's effecting my business measures immensely.
Desired outcome: Option to pay for one month premium or resolve why I cannot pay
unauthorised payment
On 3rd Sept my bank statement showed a payment to XS MOBILE SP Z.O.O. in the amount of £14.99.
I did not authorise this payment and believe it is fraudulent. I was not in possession of any credit cards since 12th August and I am still awaiting new bank cards.
My bank accounts have recently been scammed
My email is :mike.[protected]@btinternet.com
My name is M Hall
Please arrange to refund monies immediately.T hank You
Desired outcome: I want the monies refunded urgently
Verotel Merchant Services / VTSUP.com Reviews 0
VTSUP.com, also known as Verotel, is a legitimate online payment processing service.
VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.
While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.
Verotel, the company behind VTSUP.com, has been operating since 1998.
VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.
VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.
Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.
When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.
Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.
VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.
You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.
VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.
Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.
Overview of Verotel Merchant Services / VTSUP.com complaint handling
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Verotel Merchant Services / VTSUP.com Contacts
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Verotel Merchant Services / VTSUP.com phone numbers+1 (877) 925-1877+1 (877) 925-1877Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone numberUnited States, Sales+1 (877) 872-9246+1 (877) 872-9246Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone numberUnited States, Enduser Support800 4422 9999800 4422 9999Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number30%Confidence scoreEurope+31 205 315 757+31 205 315 757Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number60%Confidence scoreNetherlands & Other Countries
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Verotel Merchant Services / VTSUP.com emailsmarcel@verotel.com100%Confidence score: 100%Supportbrittany@verotel.com100%Confidence score: 100%Supportaccounthelp@bitsafe.support100%Confidence score: 100%Supportmerchantsupport@verotel.com92%Confidence score: 92%supportpayments@verotel.com86%Confidence score: 86%
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Verotel Merchant Services / VTSUP.com addressDanzigerkade 23D, 1013 AP, Amsterdam, Netherlands
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Verotel Merchant Services / VTSUP.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
Unlawfully taking money from my credit card accountRecent comments about Verotel Merchant Services / VTSUP.com company
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