DinoDirect
Reviews and Complaints

Terrible Customer Service after ordering two items. The products arrived after a very long wait ...one broken and the other needing batteries not available in the USA. DinoDirect.com has ignored repeated multiple requests for help. They took my money, but will not respond to any emails asking for either a replacement or my money back. I would suggest extreme caution when considering doing business with DinoDiect.com if my experience is an indication of their level of Customer Care.

Hi there!

I am another unhappy customer.

Three week ago (11th of July 2011) I ordered roller blades ($47) as well as protective gear set ( $22).
First thing that was annoying is that up until you proceed to check out you will have no idea about how much delivery will cost (and in my case it was $45).
The second thing is that after my previous purchase I had some reward points left. During my check out I was trying to understand which way I will benefit more and I ticked the box "redeem points". I never proceeded with that order since than, but the fact of life is that I lost my points.

About two weeks of waiting I logged in to check order status and found that if was despatched on 22nd of July.
As I was unsatisfied I raised a two questions:
1. my points disappeared and I never used any of them.
2. since my order was shipped after they started theirs 2nd birthday campaign and I am unsatisfied - may I have a 60 reward coupon?

I had a very unpleasant communication with the person that only made clear that my points are gone, because I used them.
She also made clear that my order was actually shipped on 24th and that they are out of stock for protective gear that I ordered and they are offering me a $25 coupon (it is $3 over that price that I have paid two weeks before just to cover those two weeks that it took them to realise - "### we don't have it").

As I am now even less satisfied than from the beginning I refused to take 25 and persisting on settling at 60. After 2-weeks delay in shipment and knowing that I have paid for something that is not existent this might make me feel reimbursed for all my suffers.

And can anyone also please tell me where did I use my points? I created an order and deleted it without paying for it. It is like going into Woolworth cashier and asking for a cash out and changing your mind same time and your money will be drawn off you, but you will end up not getting them.
I don't care about those points to be honest - it is only 1% of the purchase price, so even without them it is ok, but it is the fact that I "used them" and they claim it as it is my fault - that pisses me off.

That is my last shopping experience with these guys, and I hope my message will make it clear for others - stay away, don't risk your money.

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.

Regards,
CS-Manager
DinoDirect

So many complaints about it. Why not choose some good and friendly website for shopping. If you are going to buy laser pointer or laser flashlights, please go www.laserpenshop.com. It is a proffesional laser pointer seller. You could find the most complete laser pointers there with the most favorable price.

Funny thing about the BBB. There's two entries for the exact same company. One is A+, the other is near F. Why this happened I do not know.
It took two months for me to find this out But my experience with "Dinodirect.com" is horrid. Need proof, today is 03/27/2017 and the order was placed two months ago.

I want to add my short story to this list. Dino Direct STINKS! No customer support, no communication, send faulty products, will not refund or replace. It costed me extra $160 to ship the faulty product back to China and have not heard from them since. No refund, no replacement, no replies to my correspondence and now, after four months they have closed the case for "no activity in seven days".

Now they have BBB "A-" rating even though most of the customer reviews are about them being scammed or ripped off by Dino. BBB stinks as hell, too!

Buyers RUN away from this company. I ordered an Android tablet and paid extra for "fast" delivery, which was not honored. In fact it took them 15 days to send the item.

The tablet was defective--would not turn on. Loose screen. Plus two items were missing which were included in the description. I am trying to get my money back from Paypal. DinoDirect's customer service is a joke. Very rude. Chat people disconnect you when asking and they do not answer emails. This Chinese company is a major SCAM!

Money fraud while shopping! I made two orders on Dinodirect, and paid through moneybookers. The transactions were successful, but the shop claims they never received the money. Every day I enter the chat, explaining my situation to an each time new operator, who asks the same stuff, and it seems they don't even check anything. Or may be there is no need to check - they just took money and that's it. Money was taken from my bank account, moneybookers confirmed ten times, that transactions were successful, but somehow Dinodirect didn't receive them. And they continue to send me product deals and messages from their "support", like "we checked and transactions were unsuccessful, have a nice day!", using the numbers of transactions on moneybookers, that I've send to them! They are just laughing on me! Never, ever buy anything from this site. I was buying in many Chinese, American, European shops, but such an obvious fraud I meet for the first time.

I ordered 4 dresses and a veil from them November 2017. I have yet to receive my items. One was my wedding dress and veil…the others were my bridesmaids dresses. I thought I was getting a deal when all I got was a major headache. I have fought with these people for weeks. First of all, I cannot understand a single word they say. It seems as though once I started complaining that they supposedly shipped the items… yeah right, , lies! Not only did I pay for UPS shipping, but they supposedly again sent the items United State Postal Service.

They told me That UPS does not ship packages over 5 lbs? Are you serious? Apparently they have no idea what is going on. I put a feeze on the paypal money. When i contacted them again they didn’t ask for my order number, , they just said “Please drop the claim”.. now how the hell did they know what orders I was even talking about. They flat out told me the money was frozen and they offered me 30 bucks. I tried cancelling my order previous to their shipping and they wouldn’t let me.

Back in June i orderd from Dino Diorect a 16 GB microSD card. The packet arrived with the Adapter but no micro SD . I took a photo and staarted a Case with them – Absolutely no response until tonight I get the following . . . Hank you for Choosing Dinodirect! We are writing to inform you that we will be closing this case due to not having received any updates from you for 7 days .If there is any further information you need to receive in regard to this query, please feel free to re-open or active this case. I am tgrying to chat with someone called Emilly who answers my complaint with a ? and then tells me that the black thing in the phoont 9 the adapter is the card. I could never recommend Dino Direct.

I bought a small camera from DinoDirect and it doesn’t work. The correct lights don’t light up and Windows gives error messages as soon as I connect it. I contacted DinoDirect two months ago about the issue and all they do is keep asking questions and say the unit should be compatible with XP and Vista. They are taking no notice of my explanations and do not look like helping me in any way. I do not recommend buying anything from DinoDirect because their after sales service is terrible. I suspect I will end up losing my money with an item that is clearly faulty.

This website is totally fake, scam and fraud site. I bought some goods this morning and after paying still the order was showing as ‘UNPAID’ and after 10 minutes the order got deleted by itself. Customer service is incompetent and useless.. .they said it must be an error from my side and not ready to accept that I bought any stuff …even though It’s showing in my transaction history as paid and money is also deduced from my bank account .It’s so Unbelievable ..these people care nothing about your hard earned money…so please don’t waste your time and money on such a company who cares nothing about customers.

Moments after placing an order, I attempted to cancel it which is, essentially, impossible on DinoDirect. Sure, there's an option provided, but after selecting it, you will continuously be told that the order # that you entered is incorrect. If you choose to use the live chat, you will rudely be disconnected or if you do connect, will be asked repeatedly why you want to cancel your order. They will not cancel your unshipped order, regardless. DON"T order from this unethical online retailer. Terrible customer service and endless runaround to avoid loosing a sale. Beware!

I ordered a product and paid online on Dec. 8, 2017, and was told it would arrive in time for Christmas. I never received the product and soon after the holiday, got an email saying they were "behind on orders." After many of these emails, it's been nearly 2 months and the product has still not arrived. There is no contact phone # on their website, only a fax #. I have sent several emails and a fax and no one is responding to me. This company is not legit or reliable by any means. BEWARE.

In November 2017 I ordered over $400 worth of goods from Dino Direct (online store). I chased the whereabouts of the goods and they told me that our address was undeliverable. We are a business in Sydney's CBD and receive international packages everyday.

I have emailed them multiple times to either receive the goods or a refund and they have not responded.

It is now April and still no response from them. Their website makes it almost impossible to get in contact with them. There are no phone numbers to call which makes it increasingly frustrating. They are a scam that is for sure.

At the end of March I received from BEIERLAN CO LTD ordered through Dino Direct an IMITO 8" Tablet. When it arrived I unpacked it and put it on charge with the ac/dc Adapter only to find the adapter was faulty and not working. Over the following 5 weeks with numerous e-mails and chats with DinoDirect customer services and promises to send a replacement, last night in reply to yet another email from me I received an e-mail from them telling me to return the faulty adapter which upon receipt of same they would send a replacement. As I am not prepared to wait another 6 weeks I have decided to return the whole lot back to them for a refund. This is the worst service I have had from any company and will never deal with them again!

I purchased a Tablet PC from Dinodirect about a month ago. It worked up until last week. Since last Friday I have been in constant communication with their "Customer Service" both via their website RMA and by direct email. The Tablet has ceased to function and will not switch on. They first asked for a photograph which uploaded although I would have thought they would have known what it looked like! How a photo of something that does not switch on helps I do not know. This was then followed by a request for a video. How do you video a tablet which will not switch on? Anyway I duly took a video of my wife trying to switch it on and uploaded it both to their email address and to the website RMA.
The worst feature of this fiasco is that the tablet was a gift for my Grandson who has had the use of it for less than a month. How am I to tell him that I appear to be dealing with a company Dinodirect who are dubious in their business practices to say the least.
GB

I ordered 2 pairs of pajamas on Oct. 29, 2017. On October 30 I got an e-mail from them stating my order had been sent out and that tracking info would follow within 24 hours. Never received this tracking info.
I went to the website to seek customer service by e-mail. Their policy stated the e-mail would be answered within 48 hours. It's 3 days now and no word from them. I tried to re-file the question but their software is programmed to tell you your request is still "processing." Well, after 4 days it is still processing.
It seems that their website is designed to prevent any real communication with the company; basically, to keep customers 'at bay.'
I've been dealing with internet companies for years and this is the first time I feel I've been scammed. These folks do nothing that they say they are going to do. Once your credit card payment is processed it's the great void___as if they don't exist. If the pj's ever come fine, but I've basically written off the $60. loss. I'm sorry for the folks who spent much more than I did.

Dear customer,
We do feel sorry about the inconvenience we caused to you. We have a lot of suppliers. There are plenty of goods on our website. We will send you the email about the item which is out of stock by system once we confirmed this. We do feel sorry about this. If you have any questions or problems, we can make sure that you will get a timely reply and solution. You may contact us for a refund or a replacement or other solution you like once you confirmed that the item is out of stock.
Regards,
Dinodirect

I bought some items off dino direct and they took my money but didn't send all the items ordered. I have sent 5 emails and all of them have been ignored. they are a bunch of liars and rip off merchants. Have nothing to do with them .

Dino Direct I had found in ebay website and ordered the item the result is same, No Item and I had made the payment through VISA credit card and requested the bank to hold the payment.Awaiting for the action

If you read the paypal site, it says that you have 45 days to dispute the payment. That is 45 days from the transaction date.

Dear customer,

This is writing from dinodirect staff.Sorry for the inconvenience it caused to you.If you have any questions or problems, please feel free to login to open the Case.Our staff will help deal with it shortly.

Regards

Their Customer Service is a joke, a hoax.
I hate it when businesses dodge their clients when they are obviously on the wrong!
I hope you're refunded easily.
This experience is making me cautious about these proclaimed 'free worldwide delivery' websites. The shipping charges on other sites are so high to my country, but I suppose its better to get your stuff on time and pay a little extra than to wait so friggin' long for goods that may or may never arrive!

Uum, I have now submitted a "Cancellation and Refund" request to DinoDirect, and got the following response:

Dear xxxxxxxxxxx,
Thanks for your request.It has been received. Our customer service staff is processing your request and will give you a response in 24-48 hours via Email. Please check your Email box by then.
Best Regards,
DinoDirect Customer Service

I have also reported a "Non Dilivery" issue to my Credit Card Company, who will now initiate recovery of Monies paid. I have heard too many "SCAM" messages about DinoDirect to wait any longer. Although not a huge amount of money involve, it is the principle involved.

Hahahaha! You're funny, DoveM!
The excitement to get a hand on your stuff diminishes from the moment you order, to the amount of time you wait and by the time it arrives, you have no semblance of joy or excitement to seeing your stuff. I sure hope your things arrive, though...

Well Yes! Mine was for Emergency use too, I bought an FM/AM/SW Emergency Radios, but I suppose if the stuff ever arrives, I might be prepared for the next Cyclone or Flood.

Hey DoveM,
I think it's a waiting game.
A few days ago, my post office alerted me that there was a package waiting for me. After ordering and paying in NOVEMBER 2010, I get the notification in FEBRUARY 2011. There HAS TO BE something really really wrong, even if they're trying to make the shipping cost as little as possible. I mean, 3 months?
Trinkets are shipped quicker but anything like a handbag will take forever. I can't imagine if the stuff I needed was for an 'emergency'.

Unfortunately I did not check for adverse comments about DinoDirect ( of which there are many) before placing my order on 28/01/2011. I am now in the same boat as everyone else and running down the path of excuses and a string of “Thanks for your Patience” emails, but my order remains in limbo.
I do wonder though, what policing is in place to pull these kind of scam artists into place, or is this the realm of the wild west where dog eats dog? If this is the case, then it will be a pity for the decent traders out there, as they will draw the same dirt.

I feel the same way!
I am so mad and tired right now! It's been two months since I placed my order, payment was processed, and I even received the 'your order has been shipped out' email.
I've wondered what the hell is going on (perhaps whatever was being used as transportation met with some disaster?). I wrote them an email about the waiting (of which they did not respond to), and posted on the discussion forum (hopefully a site administrator will be kind enough to respond to).
I've gone to the post office a gazillion times waiting for that little card that tells me to pick up my package, and the lady at the counter knows what I intend to ask for before I speak.

Bloody hell is all I can say at this point.

Total crooks,
never credited back my account or shipped the item, order EEMERF7VIV-DD
never replied to emails, or refunded, or made any kind of contact, just kept my money

Anyway, let see if the CS Dinodirct Manager would do something about speeding up my refund. Here is the order number A1Y4M5AV17-DD. I doubt you will do something about it.

ordered a Outdoor Flash with a battery pack. They processed the order and marked it as shipped. Saw the tracking number. Bogus. Then after more than a month, product never arrived. I contacted them and they told me DHL wont ship due to Ion Battery capacity after they marked it was shipped. I had to chase them up also as they never told me what happened. So I asked for a refund. 3 to 7 days they said. Then I contacted them today and they said 15 to 20 days.. What the hell.. The timer has started. Please advise me what I can do legaly to get my refund back if they dont feliver.. Thanks guys!

DO NOT ORDER FROM THIS SITE. I have placed an order on nov 16th, when I saw they didnt shipped my order I requested a refund on Dec 4th, no reply from them. Now I communicated with live chat to ask for a refund and they said they shipped the items on Dec 13th and Jan 3rd... they didnt even sent the order complete. I said i didnt want the items cause i've requested a refund before they sent anything. I dont want those items, that order was supposed to be Christmas gift so I ordered from other site.
FInal answer from Dino DIrect: "Melody 20:54:49
we are sorry for the inconvenience caused by us but we cannot refund the payment to you now"

Ordered and received product. Problem ordered XXL and received no larger than medium. That is where the problem started when you email them do not expect an answer. Phoning is not much better first poor english and you have to speak very slowly and have to repeat over and over. Then they want a picture and I told them I would mail them pictures and would not give me an address. I said I would send the product back to them and she did not know what to do. After that I requested to talk to supervisor and told to call after 11PM our time. So it is over I'am giving a very nice coat to charity. It just isn't worth it. Bottom line do not purchase anything from them unless you want to give it to charity

Dear customer,
Could you please tell us your order number then we can solve your problem .
Have a great day!

Im just writing of some experiences which make you go hmmmm with some dealings with DD. I have always got what i have ordered delivered ok, and despite one order being split due to being out of stock, i was notified and the rest came about 10 days later. So truthfully my gripe isnt about delivery or not getting anything...however as i am a retailer, i bought items via the "wholesale "area of their site . The first time something flagged up to me was when i bought 21 of a small item at $3.00 each with FREE post to see how well they sold . They sold well, so i logged back in to my "wholesale account" with the intention of buying 150 of them, but when i bought the item up it was now like $15.20 each wholesale after 2 weeks . This price was also conveniently the same price as the large chain stores selling the same item in my location in Australia .
When i emailed them about this, all i got was a short sharp reply stating that i would have to "negotiate " the price now . Even entering the DD website retail pages without loggin on, would still automatically redirect me to the page where it was $15.20 and needed "negotiation" if i tried to view it.
After giving this a little thought, i got out the laptop and plugged in my mobile internet stick, which is a different ISP to my normal business computor, got on the DD site, did not log in but went str8 to the item in retail, and there it was displayed at $3.00 ea if you bought 21 + of them, so i bought another 50 at $3.00 ea. So, now the bells started ringing, DD had obviously inserted tracking cookies or the like without my knowledge to my computor when i signed up for the wholesale account that was supplying them with all sorts of information of mine and even to the extent of what site pages my log in is directed to on their site and also appears to be able to gather information of the prices of the same items at my own geographical location ..so how much intelligence do they gather i ask?
This brings me to the dropshipping service now, i had a look at it and ill bet by the way it is setup with DD its more intelligence gathering for DD, they will no doubt use the pricing information you inadvertantly gather for them . Once they see what customers will pay for an item in different parts of the world, this will then become their retail price of the item and you will no longer be offered a worthwhile wholesale price and they will simply sell it direct themselves at a price you determined !.
So i cant say ive been directly ripped off, but i do feel ripped off and violated by the apparent covert tracking by DD .
Maybe its all coincidence, and im being paranoid, but too many things just make you go hmmmmm

Dear peqahbaek,

On behalf of DinoDirect, I am sorry for any inconvenience our service may cause. DinoDirect indeed is a Chinese company, as exactly we state on our site, we never tried to hide or deny it. I hope you can leave your order number here or contact our customer service so we can work together to solve the problem. Please do not worry, DinoDirect guarantee customer's rights and interests. And i will do the best in my power to help you as well. Thanks and have a nice day!

Regards,
Louis, CS-Manager
DinoDirect

Hye Im the newest victim here. Would you like to bring this company down? On facebook maybe?..I have a similar case to some of the other customers who didnt get their freaking WEDDING DRESS.
I placed an order one month ago. I requested that the dress sent to my home-country (im studying abroad, going back for my wedding). They kept emailing me to verify my credit card since I had mismatching address. They even called my house and asked my mom to make sure i confirm my payment. I finally did. I even CALLED them to assure that they can make this dress precisely to the measurement i gave. They said no problem, will do our best and all those things you always hear them saying (i repeat, just saying..usually not done). Oh I forgot to mention, it was a chinese lady, never anybody who speaks english well. I think all the english/american names they put on their emails are just tricks so you think they are reliable. They are a chinese company.
They promised to prepare my dress in 15~25days n get it shipped within 1month. When it already exceeded 25days of the maximum promised time for getting my dress done, i became worried so i emailed them. I got really mad when they had the gut to tell me the dress is not even done when it should already hv been dispatched to me. I didnt get any email telling me they couldnt get it done.

They claimed that the dress is in high demand, difficult to prepare bla3 .. ( do you tell that to your customers?)
This morning they asked if I want to cancel my purchase. I dont know if I should. Because they obviously want money and they can do anything possible to fool me.

does anyone here know any legal actions we can take? I dont want to sue them. I dont need their money. I just want justice.. This company is playing us all.. playing all the first timers.. I know a lawyer in the USA graduating for my school here but im afraid this company ( i wont mention their name its too disgusting) is not based in the USA..

Dear Anonymousever,

I'm sincerely apologize for the out of stock issue, as we have a large number of storages. There might be a system delayed issue. Thank you so much for your feedback, i hope you could offer me the order number so that i can solve it and pull the product out from our shelves.
Your understanding and cooperation will be highly appreciated.

regards,
Louis, CS Manager
DinoDirect