Gravity Defyer
Reviews and Complaints

As someone who values comfort and quality in footwear, I understand the importance of finding the right shoes. Reading through various reviews about Gravity Defyer, it's clear that customers have had mixed experiences with the brand. While some users praise the shoes for their pain-relieving features and comfort, others express frustration with sizing issues, customer service, and durability. It's essential to consider these diverse perspectives before making a purchase decision. Remember, finding the perfect pair of shoes is a personal journey, so take your time to research and choose wisely.

I have severe damage and limited movement in both ankles due to a motorcycle accident. I had to return one pair and the process was quick and easy. I have three different style of athletic shoes and two pairs of sandals. I wear the sandals around the house instead of slippers and they save me a lot of pain. The shoes allow me to work and play more than we ever thought possible. I would recommend them for anyone with arthritis and limited motion like I have. I also use the Gravity Defyer orthopedic inserts which I prefer to the pair I bought from my foot doctor.

These shoes really help me absorb the shock of hard surfaces when I walk which leads to a less affected back (pain)

I can only say good things about this company.

Especially their customer service. I had a question and wrote them on their facebook page and received an answer from a friendly rep almost immediately.

I also like how the sole has technology in it! I mean you are paying $145 for a pair of shoes that have integrated technology and a trampoline system within it! So that's a plus!

I also like how most shoes are genuine leather or nubac.

All good things. Btw I own 7 pairs! Keep up the good work GDEFY! I hope you start opening up more stores!

I have purchases multiple pairs of shoes and been more than happy. I have foot issues (flat, wide, planter f, etc) and for years tried all kinds of inserts (including special made ones from the foot doctor) with no relief from the pain. I could hardly walk a block without my feet, ankles, knees giving me issues. Once I purchased these shoes all of these problems cleared up. I was amazed! They are worth every penny! I have never had an issue with quality or shipping and just ordered sandals from them for the summer. After reading all of the negative reviews I guess you could say it is different for everyone. I, for one, am very happy and so are my feet, ankles, knees, etc

I recently bought a pair of Women's G-Defy Extora II Athletic Shoes; I have suffered from heel spurs and plantar fasciitis for years. I work for a local professional sports team so I spend a lot of time standing and walking - up to 10 hours a day per event. The next day I would be so crippled up that I could barely get out of bed. Two weeks ago I purchased my first pair of Gravity Defyer's and I worked two 10 hour days back to back. First I was impressed that after the first day I could get out of bed without pain; but knew I had another full day to go... This morning when I got up after standing all day and walking over 4 miles-I had no limp, no pain! I plan on buying a second pair to wear everyday!

I have Lupus, 6 herniated discs for which I just had neck and back surgery. This spring I was having severe hip, knee, and foot pain on the left side. I was told I had bursitis. Despite my health issues and I am a workaholic (50- 70 hours per week) and exercise fanatic (at least an hour per day) which BTW I also advocate for if you have arthritis and other health issues like me. These shoes were a miracle worker for me. I wore them constantly the first two months and my hip, knee and foot pain disappeared. They also helped significantly with my lower back pain. Like I said I am on the go from the time I get up until I drop asleep in the evening. These shoes have really improved my quality of life. Definitely recommend.

So far I have purchased at least 6 pair of these shoes. I have plantar faciitis. But these shoes are not meant to cure PF but to help relieve the pain. I walk 3 to 5 miles per day. I have PF in my right foot. Since I walk everyday, the sneakers I buy are expensive (120 to $200 per pair) so the cost is not a problem. Pros: The sneakers have lots of cushion which I need, they are comfortable to wear, they last a long time. I've walked over 300 miles in each pair I bought. Cons: They are expensive, they are kinda of heavy (although I noticed that they've trimmed them down a bit--don't know why). The critics of this shoe either expect too much, expect the shoe to cure PF, don't like the high price, or they work for the competitor. One thing, you have to know what your actual shoe size is before you order. Know if you need a wide or a medium. I LOVE THIS SHOE!

I have been in the brand name retail shoe business for over 50 years, I've seen products come and go, NOTHING is for EVERYONE and complaining about the fit of shoes you order is ludicrous, shoes MUST be fitted in a store by trained salespeople, PERIOD. That being said, now that I'm retired I work out almost daily, walking is a big part of that workout and up to wearing my Gravity Defyer shoes I wore New Balance mostly because of my need for a 4E width. My Gravity Defyers fit EXACTLY like my NB, I wear a 13 EEEE in NB, a 13 XW in Gravity Defyer. As far as my review these shoes are on a par (price wise) with the better NB products. The comfort for me is slightly better, knee pain is gone, toe cramping is gone, it took a 10 minute walk to adjust to the feel as these have a slightly thicker heel than my NB, but after that I don't even notice it. The different insole (high arch/low arch) is very smart, I prefer the high arch (again, a professional fitter will help you decide) it is the BEST company insert (included in your shoe purchase-there are some "aftermarket" inserts that you pay extra for that are slightly better) I think, if you have "issues" these shoes should be seriously considered, they are an option I am very happy I tried. DEFINITELY worth the price, I would NOT buy them WITHOUT first trying them on in a REAL store, NOT a "big box" store but a store where you can be SIZED and FITTED and you'll KNOW if it's right for you. It CERTAINLY was for me.

I use to like these shoes and have previously ordered three pairs. My husband has also ordered in the past. At the end of December they were offering a big discount so I ordered a new pair for $104. After not hearing from them, I called customer service and was told my shoes were on back order. He told me if I wanted to change the color I could get them sooner. I went online and found a color I liked but kept the same shoe. I verified they were available and called them back, thinking I would get my shoes within 7 days. A few days later, I called again because I got a email saying they cancelled my order. I told them what had happened and the agent told me they had no record of the second order and I would have to pay $140 to reorder them. They would not honor my original order price. I think they do this a lot to make you pay the original price.

Purchased first pair and loved them, almost worn out so got a second pair same size different color. Wore blisters on my toes, thought they would break in but they didn't. Filed a complaint vial email, nothing so filed on BBB, got a phone call within an hour. They have committed to solve my problem one way or another. Now I'm satisfied. Still love the shoes.

The shoes are amazing...the only sneakers and hiking boots that I can wear. Their customer service response time is AWFUL! I paid for faster shipping as the USPS is horrible these days and it still took almost 2 weeks to receive the latest order of hiking boots. I had to exchange them because they were too wide compared to the sneakers and the replacement took almost 2 weeks and the return of the wide boots, using the FedEx label provided and used a FedEx dropbox and it took from 3/23 to 4/13 and two emails for them to give me the refund. Did they actually receive the boots or just give me the refund? Who knows!

If they warehoused with Amazon then they could save a lot of grief! Amazon Prime could have sent my sneakers AND boots within 2-3 days and returns/exchanges through Kohl's would make life easier for everyone!

I'll continue searching for shoes that I can wear OTHER than use the Gravity Defyer company but if they were easier and faster to work with (ie, AMAZON PRIME), I'd be happy.

I have problem feet (flat, planter F, wide, etc.) and suffered for years just trying to walk. I tried these shoes and they changed my life. No more back pain, knee pain, foot or ankle pain. I was shocked. I had tried everything before, even custom insoles from the foot doctor, and physical therapy but nothing helped. These shoes are a god sent! I can now walk pain free. I no longer hobble around like an old lady, I can actually walk upright at a good pace. The company has always been very helpful with any questions. I have never had to return anything as they always come true to size for me. I'm glad I found them.

To: Gdefy

From: Gerald H. Reed JR.

50 Dogpatch Lane

Blue Ridge, Ga. 30513

[protected]

Email: [protected]@gmail.com

For general info. I am 78 years old, have severe Osteo Arthritis, trouble walking, prone to falling, use a cane to get around, I was talking with my daughter about your shoes. Thinking they might help with my problems, she bought me a pair of your walking shoes for Christmas. I followed the instructions wearing them 2 or 3 hours a day around the house. Did this for a couple of weeks then decided to wear shopping for groceries and a big box store. This was a good bit of walking and have done it several more times. The only time I really feel safe with the shoes is when I have a shopping cart to hold on to. I don’t know if this is a unique problem or if would occur with others.

The shoes are very well made, feel great on my feet, look good and show Quality construction. However I am unable to enjoy them and feel safe. I wanted to tell you about this so that others with balance problems wont be disappointed as I am. Might be just me but I guess I will donate them to Good Will as I can’t enjoy them. Hopefully this will help someone else.

I have ordered a pair of shoes from Gravity Defyer website and wore them only three times at the office and one of the soles fell off! I contacted customer service and asked for a refund. It took them a week to reply and it was nothing but a computer generated response! They said how sorry they were and etc. Then I sent them another message and received the same response.
I found their phone number and called. Finally I spoke to a real person and not a robot. They said sorry again and told that there was nothing they could do. They said that it was already too late for a refund! Terrible!

I ordered some shoes from Gravity Defyer, but when I received them size was incorrect, shoes were too small and tight. I wore them only for few hours and wanted to cut off my feet. I decided to return the shoes, so I contacted customer service and asked for a refund. They refused to refund my money because I already used the shoes. They offered me a store credit and suggested me to keep the shoes. Do not waste your money! I'll never order anything from them again. Shoes were nice, but customer service is super unprofessional.

I won’t recommend anyone shoes from Gravity Defyer Corp. I have purchased one pair of shoes, which cost me $200. It was written in the advertisement that the quality was high and these shoes were durable. I think I have received defective pair, because these shoes started to squeak and I couldn’t wear them on public. The seller replied to my complaint and sent me the second pair, which was also terrible and they again started to squeak.

I checked them out online, talked to a rep, asking if the shoes were true to size. He assured me that they were. I ordered 1 pair because I was on my feet, on cement, working 8 hours a day. I thought it would ease the stress on my feet because the shoes had springs in them. There was a 30 day guarantee on them and I asked the rep "What if they don't fit right and I have to return them? Does the 30 day return start over?" He said "No, you will just have whatever days are remaining on that order." It took about 2 weeks for them to come in. They didn't fit right. I sent them back within the same week. I insured the pkj. They sent me an email when they received it and said they would process a refund within the next week or so. It took emails and finally finding where they were located, notifying the BBB in that area and then after 3 months, my money was finally refunded. I reported this on another site, measuredup.com also. I want people to know. Sadly, I had not looked at the reviews on that site until I had my problem with them. I was not alone in that. Many, many people had the same trouble as I did.