DivaTress
Reviews and Complaints

So, I had a really bad experience with DivaTress. I tried to cancel my order, but they shipped it out anyway. They lied to me and said they hadn't shipped it yet, but then they did. The customer service reps were really unprofessional and didn't seem to know what was going on. They weren't transparent at all. When I asked to cancel my order, they just said "done" and didn't give me any more information.

Now, I'm on the phone with them trying to get a refund, but they're telling me I have to wait for the order to arrive, refuse it, and then they'll issue a refund. It's going to take two weeks for me to get my money back. This is ridiculous.

Honestly, I don't think DivaTress should be in business. They're just trying to steal people's money. If you're thinking about ordering from them, I would definitely think twice.

I gotta say, I'm pretty disappointed with my recent experience with DivaTress. I mean, I ordered something next day air on September 13th and it's still stuck in label has been created status. Like, what the heck? That's just unprofessional and rude, if you ask me.

And don't even get me started on their customer service. Sometimes you get a nice lady on the phone, but other times you get someone with a nasty attitude who clearly doesn't want to be there. And I swear, if you sound too happy, they'll just hang up on you or something. It's like they don't even care about their customers.

But here's the thing - I keep ordering from them because I want to support my own community. And every time I order, it's a pretty big purchase - usually over $200, sometimes even three or four or $500. So you'd think they'd at least try to be a little more careful with my packages, you know? But nope, they just don't seem to care.

It's frustrating, because I really want to support black-owned businesses and all that. But when they treat their customers like this, it just makes it hard to justify spending my money there. I mean, if they can't even get their act together with shipping and customer service, how are they supposed to succeed in the long run?

Overall, I'm just really disappointed with DivaTress. I hope they can step up their game and start treating their customers with the respect they deserve. Otherwise, I don't see myself ordering from them again anytime soon.

If you're looking for a wig, DivaTress is a great place to start. I found that watching youtube reviews beforehand helped me choose the right wig for me. The selection is pretty good, and the prices are reasonable.

However, I did have one issue with the free delivery promotion. If you spend over a certain dollar amount, you get free delivery, but it's through USPS SmartPost. This service is painfully slow. Fedex or UPS actually picks up the package from the retailer and then delivers it to the local post office, where it usually sits for 1-3 business days before being sent out to you. If you want to get your order in a timely manner, you can schedule pick ups, but this kind of defeats the whole delivery promotion idea if you have to pick up the order yourself anyway!

Despite this, I would order from DivaTress again. I just wish I could pay for shipping to avoid USPS SmartPost.

So, I was trying to buy some hair stuff from divatress.com and my browser was acting up. It charged my card twice and I didn't even get an order confirmation. I was pretty mad about it, but I decided to email them anyways. It was a Saturday, so I didn't expect to hear back until Monday. But guess what? They got back to me super fast and fixed the problem. They even refunded my money over the weekend! That's some good customer service right there.

After that, I was a little hesitant to try ordering again. But I really wanted those hair products, so I went for it. And I'm so glad I did! The whole process was super easy. They gave me a tracking number so I could keep an eye on my package. And it arrived exactly when they said it would. Plus, they're based in the U.S., so I didn't have to wait forever for my stuff to arrive.

Overall, I'm really happy with my experience with DivaTress. They fixed my problem quickly and made sure I got my order on time. I'll definitely be ordering from them again in the future. And if anything changes, I'll update this review. But for now, I highly recommend them!

So, I was checking out DivaTress (divatress.com) and I had a bit of an issue with my wish list. I couldn't see all of the wigs that I had "hearted" and I was getting a bit frustrated. I decided to contact their live customer support chat to see if they could help me out. But let me tell you, they took forever to respond! And when they finally did, I wasn't too sure about the customer support person's name and profile picture. It just seemed a bit off to me.

As I was waiting for a response, I got a bit bored and decided to look up the customer support person's name, which was Sarah Pearson. I didn't find anything significant, so I decided to do a reverse image search on their profile picture. And guess what? It was just a stock image! And to make things even more hilarious, it was a picture of a pregnant woman!

I couldn't help but laugh at the situation, but at the same time, I was a bit disappointed that they didn't respond to my concern. It wasn't the best first impression, to say the least. It made me wonder if their customer service was shady, then what else could be shady on their site?

So, I just want to warn people to be careful when shopping on DivaTress. While I can't say for sure if their site is shady, their customer service definitely left a lot to be desired. And who knows, maybe they're using more stock images on their site. So, just be cautious and do your research before making any purchases.

I recently made a purchase from DivaTress and I have to say, I was not impressed with the overall experience. As a Canadian customer, I was shocked to find out that I would be paying a whopping 63% more than their US customers. I mean, come on, that's a huge difference!

I ordered six wigs and my total came out to $179.30 USD. With the exchange rate, I expected to pay around $241.74 CAD, which is about a 30% increase. That included a shipping fee of $36.45 USD, or approximately $47.39 CAD. But then, out of nowhere, I received an email saying that I couldn't receive my package unless I paid an additional $51.85 CAD for custom fees. I mean, seriously? $50 for six wigs? That's absolutely ridiculous.

So, in the end, I ended up paying a total of $293.59 CAD, which is a whopping 63% more than their original price. When I asked if I could request a different shipper next time, they refused to let me pick a different carrier. I've never been charged customs fees from EMS, but UPS always charges customs and broker fees, which is frustrating.

Overall, I would say that DivaTress isn't the great deal that you might think it is. If you're a Canadian customer, be prepared to pay a lot more than their US customers. It's definitely something to keep in mind before making a purchase.

So, I decided to give DivaTress a try and placed an order for two wigs. At first, one of the colors I wanted wasn't available, but then all of a sudden it was. I was happy to hear that and my first order was shipped out. However, I was surprised to receive a second order that I didn't even know was sent out. To my dismay, I ended up with four wigs, two of them being the exact same color and style. I didn't need two of the same wigs, nor did I want to pay double the charges for shipping and duty.

When I called the store to find out how they were going to fix their mistake, the lady who answered the phone said that "they weren't going to make amends at all". I was really disappointed with their response. It's not fair that they made a mistake and I had to pay for it. I have alopecia and live in Canada where we don't have Medicare provisions to cover the cost of wigs. That was money that I couldn't afford to lose.

I don't think I'll be ordering from DivaTress again, and I wouldn't recommend them to anyone else either. From what I've read in other reviews, they make this kind of mistake quite often, which is really crappy. It's not fair to their customers, especially those who rely on wigs for medical reasons. I hope they can improve their customer service and take responsibility for their mistakes in the future.

I recently purchased a half up and down from DivaTress and was disappointed with the quality of the hair. When I opened the box, I noticed that the hair had already been touched and one part was not even attached. I decided to send it back, but was frustrated to learn that I had to pay for shipping again.

When I called to get my refund, the customer service representative initially denied that my package was even in their warehouse. Luckily, I had my tracking number and was able to prove that it had been sitting there since Monday. After some back and forth, she finally found my package and agreed to refund me for the hair.

However, I was shocked to receive an email later stating that they would only refund me for the cost of the hair and not the shipping cost for my original order. I had already paid to send back a product that I couldn't even use, so I felt like I had lost out on my money.

Overall, I was very disappointed with my experience with DivaTress. I wish I had read the reviews before making my purchase. In the future, I will stick to shopping at Sam's Beauty for my hair and wig needs. Their shipping is much cheaper and they offer free returns. Plus, their customer service is awesome!

I've ordered from DivaTress three times now and unfortunately, each time I've had an issue. The products themselves are pretty good quality, but the company itself is unreliable when it comes to communication. For example, I ordered some crochet hair on August 5th, but then realized I didn't need it, so I requested that the order be canceled on August 6th. However, I didn't get any response from them at all. Then, on August 8th, I got an email saying that my order had already been shipped! Obviously, this was another mistake on their part. So, I asked them if they could cancel my order as soon as I got the email notification, but they said it was too late. I then asked in the same email on August 8th if I could get a return label, but I didn't hear anything back from them for a long time. In fact, I emailed them five times and still got no response!

Finally, on August 16th, I sent a very angry email explaining my disappointment and disinterest in remaining a customer. And guess what? They finally answered my email! But, they still didn't answer my question about a return label. It turns out that if you want to return an item, you have to pay out of pocket with your own money to return it. And, if they choose to deny the return, you don't get your refund. So basically, if you return an item/hair and they deny it, you now just returned the item and gave them extra money while they refuse to give you a refund. That's just ridiculous!

Overall, I'm pretty disappointed with my experience with DivaTress. While the products themselves are good quality, the company's communication and customer service leave a lot to be desired. I'm not sure if I'll be ordering from them again in the future, but if I do, I'll definitely be more cautious and double-check everything before I hit that "order" button.

I just gotta say, I recently copped a lace front micro box braid wig from DivaTress and let me tell you, it was worth the wait. I had been waiting for this bad boy to come back in stock for over a year, and when I finally got the email saying it was available again, I was all over it like white on rice.

I ordered it up and it was shipped out faster than you can say "hair slay". I was able to track my package and get updates on the delivery, which was super helpful. When it finally arrived, I was not disappointed. The quality of the wig was on point - the microbraids were uniform and the lace was soft and looked amazing when I applied it correctly.

I gotta give it up to DivaTress - they may be a little more expensive than some other wig retailers out there, but you really do get what you pay for. I paid for quality and that's exactly what I got. I've gotten so many compliments on this wig, it's crazy. I'm definitely gonna be a repeat customer.

If you're in the market for a wig, I highly recommend checking out DivaTress. They're committed to making sure you have a great shopping experience and their customer service is top-notch. Trust me, you won't be disappointed.

I've been shopping at DivaTress for a hot minute now, like since 2015. I gotta say, I've had some good experiences with them in the past. But let me tell you, my most recent experience was not so great.

So, I placed an order for $150 back in August of 2021. And guess what? I never got my package. I was pretty bummed about it, you know? I mean, that's a lot of money to just disappear into thin air. So, I reached out to DivaTress multiple times to try and figure out what was going on. And let me tell you, it was like pulling teeth trying to get a response from them.

Finally, after a whole month of waiting, they refunded my money. But get this, they deleted my account too! Like, what the heck? I don't know if they did it out of spite or what, but it definitely left a bad taste in my mouth.

I used to really like shopping at DivaTress, but if this is how they treat their loyal customers, then I don't know if I'll be going back. It's a shame, really.

So, I recently got some hair from DivaTress, and let me tell you, it was not what I was expecting. I ordered some Janet Natural Virgin Remy Human Hair in 18 inches, but when I got it, it was only 12 inches! And to make matters worse, it was super thin and sparse. I paid 60 bucks per package for this hair, but honestly, it was probably only worth about 10 bucks.

Now, don't get me wrong, the hair is soft and all, but it's definitely not worth the money or the time it took to braid my hair. I was really disappointed with my purchase, and I don't think I'll be buying from DivaTress again anytime soon.

Overall, I would say that if you're looking for some good quality hair, you might want to look elsewhere. DivaTress just didn't deliver for me, and I don't want anyone else to waste their money like I did.

I placed my order on the 17th of March and I've been eagerly waiting for my wigs to arrive. However, I've sent a couple of emails to the company to inquire about the status of my order, but I haven't received any response yet. I'm starting to worry that my order won't be fulfilled.

To make matters worse, I noticed that two of the five wigs I ordered are now marked as "out of stock" on the website. This is concerning because they were in stock when I placed my order. I'm afraid that they might have sold out before my order was processed.

I really hope that someone from the company can get back to me soon and provide me with an update on my order. I'm starting to feel like I might have been scammed, especially after reading some of the other reviews online.

Overall, my experience with DivaTress has been disappointing so far. I was excited to try out their wigs, but the lack of communication and the potential stock issues have left me feeling frustrated and uncertain about the future of my order.

I recently bought some hair from DivaTress, specifically the empire deep wave human hair. I was happy to receive my order pretty quickly after placing it, but unfortunately, the hair didn't live up to my expectations. When my granddaughter started putting it in, we noticed that it was quite thin and didn't have much bounce to it. We ended up having to use three bundles of hair just to get it to look somewhat decent, which was a bit disappointing.

To make matters worse, the final result looked nothing like the picture on the website. I was really unsatisfied with how my hair turned out and decided to take it out and go back to my local hair store. Overall, I wouldn't recommend this particular product from DivaTress. While the shipping was fast, the quality of the hair just wasn't up to par.

I gotta say, I've been having some serious issues with DivaTress lately. It's like they don't even care about their customers anymore. I mean, I've been ordering wigs from them for years, and now all of a sudden they can't seem to get anything right. I've gotten wigs that are the wrong color, or that look nothing like the picture on the website. And don't even get me started on how many times they've sent me the wrong item altogether.

What really gets me, though, is that they have a no refund policy. Like, seriously? You're gonna send me a crappy wig and then tell me I can't even get my money back? That's just not right. I've spent so much money on wigs from DivaTress over the years, and now I feel like I've just been throwing my money away.

Honestly, I'm so fed up with this company that I'm considering taking them to small claims court. I mean, I know it sounds extreme, but I feel like I've been ripped off so many times that I deserve some kind of compensation. It's just not fair that they can keep getting away with this kind of stuff.

It's really a shame, because I used to be such a loyal customer. But now I just can't bring myself to order from them anymore. I'd rather spend my money somewhere else, where I know I'll actually get what I paid for.

So, I recently got my hands on two wigs from DivaTress that I had ordered a few weeks ago. However, to my utter disappointment, both the wigs were not what I had ordered. Can you believe it? Wrong wigs delivered! And to add to my confusion, the picture on the package was correct. What in the world is going on here? I was seriously sad and frustrated.

My husband had warned me about ordering from DivaTress, but I didn't listen to him or my best friend. I should have taken their advice and read some customer reviews before placing my order. But, I was too excited to get my hands on some new wigs and didn't want to wait any longer. Well, now I regret not listening to them. At least my husband didn't say, "I told you so" (LOL).

I have learned my lesson the hard way. I will never order from DivaTress again. They only deliver mess! It's a shame because I was really looking forward to trying out their wigs. But, I guess it's better to be safe than sorry. I don't want to waste my time and money on something that's not worth it.

In conclusion, if you're thinking about ordering from DivaTress, I would highly recommend reading some customer reviews first. Don't make the same mistake I did. It's always better to be informed before making a purchase.

I've had the chance to order from divatress twice now, and I must say that the products they offer are really great. However, I did have some issues with their logistics team. It seems like they're not very competent when it comes to handling packages.

On my second order, they actually sent me someone else's package. I was really disappointed because I was looking forward to receiving my own order. To make matters worse, they failed to properly communicate with me about the appointment time they scheduled with UPS to come pick up the package. As a result, the package is still sitting at my house as I type this.

When I contacted their customer service team, they asked me to drop off the package at UPS or USPS. I was really frustrated because I have a life and it's not my fault that they delivered me someone else's package. I refused to do it and asked them to take care of it themselves.

Overall, I hope that divatress can get their logistics team in order. If they don't, they might end up going out of business. Despite the issues I had, I still think that their products are worth trying out. Just be prepared for some potential hiccups along the way.

DivaTress is a website that sells some really nice lace wigs. I mean, you can probably find the same wigs somewhere else, but I decided to give them a try. I live in Canada, and on my birthday, I decided to order a wig from them. The wig itself cost $62, which isn't too bad, but then I had to pay $36 for shipping. I did get a discount of $9.30, which was nice, but I still ended up paying a total of $88.70.

When UPS finally came with my order, I was pretty excited to try on my new wig. But then they told me I had to pay them another fee of $37.27. I mean, seriously? Why did I have to pay for shipping if I was just going to have to pay UPS again? It's like they were trying to rip me off or something.

Honestly, I don't think I'll be shopping at DivaTress again. Their customer service wasn't very friendly either. I mean, I get that they're probably busy, but a little kindness goes a long way. Overall, I was pretty disappointed with my experience.

Yo, I gotta give my two cents on this Shake-N-Go Ibiza 100% Natural Virgin Human Hair Bulk - Afro Kinky Bulk 12" from DivaTress. Let me tell you, the hair is straight up soft and curly, like a dream come true. And the shipping was quick, so I was able to get my hair game on point in no time.

But here's the thing, fam. I bought 6 packs for a full head, thinking I was getting a full 12 inches of hair. But turns out, the company ain't being 100% truthful about the length. It's actually two 6 inch sections that you gotta feed in if you're using it for braiding. And with all the shedding that's bound to happen, you're probably only gonna end up with 8 inches of hair. So, if you're planning on braiding, this hair ain't the one for you, homie.

But don't get it twisted, this hair is still fire. I'd recommend it if you're looking to wrap it for faux locs or add some curls for goddess locs. Just don't try to braid with it, unless you're down to feed in those sections.

Overall, I'm happy with my purchase from DivaTress. They got some dope hair options, and the shipping was on point. Just make sure you read the fine print before you buy, ya feel me?

I recently made a purchase from DivaTress, an online store that sells hair products and accessories. I was excited to receive my order on Friday, September 17th, but unfortunately, it never arrived. I was disappointed and frustrated, so I decided to reach out to the company for help.

I sent four emails to their customer service team, but I didn't receive a response for several days. When I finally heard back from them, they told me that my order would be cancelled and that an investigation would be opened. I was relieved to hear that they were taking action, but I was still concerned about my missing package.

To try and get more information, I tracked my package through UPS. However, I was disappointed to see that there had been no movement in nine days. This made me suspicious that my package was never sent in the first place. I felt like I had been scammed and I was angry that I had wasted my money.

Despite my frustration, I continued to reach out to DivaTress for help. I asked for a refund of $98.96, but they seemed reluctant to honor my request. I felt like they were not taking my concerns seriously and that their customer service was very poor.

In the end, I decided to purchase the item I needed from a brick and mortar store instead. I no longer needed the item from DivaTress, but I was still disappointed with my experience. I would not recommend this site to anyone and I hope that they improve their customer service in the future.

My name is latrecia woods and I cancelled a order from diva tress I was suppose to get a refund for a total of 67,80 back n my card well I only received 32.00 back on my card they owe me 35.00 I emailed them about this issue concerning my money I was told that all the money had been put back on my card and that I needed to take a screen shot of the 32.00 dollars well their is no way I can take a screen shot I called my bank and was told all that was put back on my card was $32.00 not the total $67.80 my bank says it's on divatress to refund me the remaing amount of $35.00 and they refuse to take responsibility for them not giving me my whole refund.

I have never purchased from Divatress but they have kept my phone number on file and continued to contact me to make purchases when I never consented to this. It's likely they will have my personal phone number from when I would have attempted to place an order but once they stated they couldn't ship to my address I couldn't finalize that order and completely exited from their website.

Their messages also don't include anywhere to unsubcribe from this service and no one is willing to contact me back to assist with this and considering they contact me from a different number everytime, it's not an easy solution to just block them!

I Joeann Lum place and order with divatress on 5/2/2017 and receive my box 📦 on 5/62017 -Saturday Order number-[protected] (The box was not tampered with when I received it )I open the box and inspected my merchandise promptly only to find 11 items were in the box when there was to be 12 items the one item that was missing was a wig -free Tress Equal Extreme side part -Ursula op27 I have been ordereding wigs with divatress for 2 years and never had a problem like this I really hope we can resolved this matter because divatress is a very good company And I am a very happy customer Thankyou Joeann lum -84-946A- Lahaina St Waianae Hi 96792-[protected][protected]@gmail.com

I bought a wig from DivaTress and I am very disappointed with my experience. Wig that arrived was incorrect and looked absolutely nothing like pictures on their site, it was a completely different item and its quality was very poor. I called DivaTress support and asked for some help and assistance and they said that I can send it back for replacement. As I already said I was not impressed with the quality so I told them that instead of replacement I want to cancel my order and get a refund. They said they need to discuss that with their manager and asked me to call later. When I called back they did not pick up. They do not reply to my messages and I have no idea how to reach them, phone is also useless, they do not answer it. Horrible!