DirecPath
Reviews and Complaints

Thank you for your feedback of your experience with DIRECPATH.
Please respond to us of how may we contact you. We can be reached at [protected]
Email us: feedback@direcpath.com

Regards,

DIRECPATH Advocacy Group

Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

Sincerely,

DirecPath Customer Care
24x7 Support Line: [protected]

Thank you for your feedback; please contact our office at 866.430.7284

Regards,

Ronn

Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by logging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login. You can also email our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

I agree with you, this company is HORRIBLE! After recent and unusually heavy snow this week in my area (Atlanta), my satellite tv stopped working. This outage is caused by snow accumulation on the satellite dish (it has happened before) and can be solved with hot water, however because the dish is on the roof, I do not have access to it. I called Direct Path to report the outage, knowing that it would be days before they could send anyone out because the roads were in such bad shape. When I spoke to the representative she explained to me, in that scripted and rehearsed tone we all HATE so much, that she could not report an outage unless 2 of my neighbors also called direct path. I tried to explain to her that I understood immediate service was completely unreasonable and that I was not asking for that and was instead asking to be placed on a list for a technical call when road conditions were safe again. I was told again, and again, and again that my neighbors must call for any outage to be declared, and thus receive service. When I asked to speak to a supervisor I was told none where available, after pushing heavily to speak to a supervisor for 20 mins I was finally told one would call me when they got out of a meeting. After ending that call, I spoke to several of my neighbors who confirmed they were having the same issue and had called them selves within the same hour. They too had been feed the line about 2 other customers must call. When I received the call from the supervisor about an hour later, I wash shocked by how unabashedly RUDE she was. She continually cut me off until one point I had to say point blank, "excuse you, I am not being disrespectful, I am being very reasonable and you will let me finish what I am saying before you share any comments about what I have said." Her only solution for the problem was that I PAY $65 for a technical visit. I tried to explain how crazy direct paths 3 call policy was; "why should I, a paying customer, have to depend on my neighbors to get service from you for your product? When I pay my bill does my neighbor next door also pay part of my bill for me? If not, why isn't my account treated like the individual account it is?" I refused the technical visit (for $65) and asked to speak to the supervisor's superior, she told me she didn't have one, which I find VERY hard to believe. The issue will be resolved when the snow melts but that could take several days, days after the roads are safe to drive on, days after a technician could dust or melt the snow off of the dish! This company is HORRIBLE, they ACTIVELY attempt to take advantage of their customers! Customer service is based overseas even though its corporate headquarters are here in Atlanta, the representatives barely grasp the english language and make any experience frustrating and something to be dreaded. My apartment complex, a Gables community, has bared comcast, cox & att from providing internet and tv service in the complex. If you live in my complex you have no other choice but Direct Path, which makes me really upset with Gables... oh on a side note... Gables wont send any of their people to dust the dishes off because they says their contract with direct path bars them from doing so. I highly recommend that NO one has anything to do with Direct path or Gables for that matter (due to their relationship with direct path, which I wouldn't doubt it a FCC violation).

my apt complex only had direct path i had never heard of it before and went on to rent apt big mistake i had direct path and direct tv, they were installed together, equip came together, 3 months after i moved in apt complex cancelled contract with both companies, and i was given a box to return equipment, everything came together i sent back together later i found out directpath took money out of my bank account for equip without my knowledge or consent which is fraud, i called and they said i was suppose to send some equip to direct tv and some to direct path, i sent all to directv when i called them they said they get this all the time, and they take directpath equip and throw it away, i feel like i have been scammed by these companies, and are letting legal aide at the senior citizens center deal with this issue, to all do not deal with direct path or direct tv you will regret it

Dear Valued DirecPath Customer:
We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately neither Measured Up, nor Complaints Board provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by logging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login or by calling [protected] and asking for a Corporate Call Back Request. We look forward to talking with you soon!

Sincerely, DirecPath Customer Care
[protected] 24x7

I have DirecPath because I have to. I wasn't told before I signed my lease and was told by the local cable company that they cannot provide me service. So I'm forced to have this or nothing, like crappy government services. And just like crappy government services, they know you can't go anywhere else, and that they don't have to worry about quality of service. I'm on hold again, for the same problem I had 2 weeks ago, which is now the 4th time I've called in to complain about it. It sucks because I had DirecTV for a year a few years ago, and had NO problem with them at all directly. But DirecPath is a sleezy nasty money-grubbing slumlord middleman. They serve no purpose at all except to cause me greif. If their company didn't exist I would have a dish, that I could call DirecTV and have them walk me through fixing my own signal. But because I have DirecPath, I have no dish, and no self-support other than restarting the receiver, which never works. I have to call Tech Support, which I have been told by the guy that comes to fix my service is in the Phillipeans, talk to "Ted" who doesn't know English worth a crap, they have me restart my box, and ask me like 5 times if it's started back up yet. Nothing gets fixed, and the soonest they can have someone fix the crap THEY'RE causing is a week from now! OVER AND OVER! I've been here 6 months and they've been out to fix my crap at least 6-8 times. I've literally lost count. And the whole time I'm typing this review I'm sitting on hold, while my HD channels randomly freeze every minute or so. Same crap they've come out to fix the last 3 times.

So in conclusion, I would rather cut my wrists with a dull knife full of tetnis, than ever get DirecPath again.

I have to agree with you all. Was lied to by the leasing agent when I first checked out the apt complex and was ready to sign the apt. Turns out that direcpath is the only cable provider here. And for an amazing $40, plus another $50 install you get 3mb down. I waited for 2 weeks for them to setup the internet, the appointment magically kept changing dates and getting pushed back. Finally it's set up and the speed is no where near the 3mb down 512kb up. I have to agree their phone support is horrendous. Was promised the connection would be looked at for about 2 weeks, no tech showed up. Finally called and cancelled the service. Also fought back the fees they tried to charge, cancellation, install, monthly. Since the service never really worked properly in the first place. BBB rating for the company is an F. Agents really are not knowledgeable enough to answer questions. Online support doesn't exist. Even the website itself is lacking in information. I think the company would fail completely if they weren't able to get exclusive agreements with the apt complexes.

Have switched to the other internet provider which is at&t dsl. The costing a bit more and speeds are somewhat better. But at least I can rely on them for customer service when the need arises.

Truly a horrible company to deal with. If I had known about this company's reputation and lack of service, I would have found another complex to live in.

DirecPath sucks. I've been billed for four months since I canceled my service. They have now put me into collections for not paying the bogus bills. I've called every time I received a bill, and I've been told it is being taken care of. Stay away from DirecPath. They have horrible customer service!