Direct Express’s earns a 1.1-star rating from 421 reviews, showing that the majority of cardholders are dissatisfied with financial services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
they made over $700 on me and are squabbling over $400
Only asked for $400 dollars and was given $500. It was to cost me 132.50 to borrow $400. No problem so I went with it and found that 500 was put into my account. So after the first couple payments came out I added it up to be 719.00. I called them and they said I still owed 632 on top of this. I closed the account and told the lady that I have paid you what I was told to pay. Received letter from collection agency (Alliance Asset Management) asking for the 632. Called and after a back and forth debate they said they would take 400 after she supposedly talked to Cash Direct (they were closed because I called while she was talking to me). So then I said how can you deal with corporate if they are closed. She began to back peddle and said they she never was on the phone that they have guidelines that they work with. I told I would only give them 200 more just to shut them up. She refused. Come on, they made over $700 on me and are squabbling over $400. She said to call her when i was ready to pay this. That was the end.
can't access account by phone or internet
I have tried on several occassions to access my account by phone and on the website. I use to be able to talk to a human being about my account transactions but now it feeds me a menu and when I pick the one most likely to help me it drops the call. I also picked an option to have them give me a call when my account drops below $95.00. They have discontinued that practice I assume, they haven't given me that courtesy but once. I have noticed on this site it's happening to a lot of people. My next step will be to contact my congressman! This is serious. I too am missing several hundreds of dollars but can not confirm because they wont let me in!
rudness
I-was-having-trouble-with-my-direct-deposit-card-as-I'm55&disabled-so-I-decided-to-change-my-direct-deposit-card-from-netspend-as-4-the-last-3-months-my-card-has-been-compromised-so-I-went-with-direct-express.Well-the-1st.-card-I-received-did'nt-work-when-I-tryed-to-activate-the-card, So-I-called-them&it-took-about-20minutes-for-a-live-person-to-answer&he-said-he-would-send-me-another-card&that-would-take-7to10days-to-arrive-or-if-I-pay-13.50-it-will-be-here-in-2days-so-I-did-that-as-my-rent-was-due&I-could'nt-wait-7to-10-days.Then-when-I-got-that-card-I-could'nt-activate-it-either.C'mon-I-could-see-one-card-but-both-of-them!Then-I-called-the-S.S.-office&they-called-the-company-on-my-behalf-when-I-started-to-speak-that-lady-was-so-rude-to-me&informed-me-she-was-talking-to-him-not-me&she's-lucky-we-were'nt-face-to-face-cause-I-would-have-bashed-her-right-in-the-mouth.
anyone who has every had an unresolved issue with the us direct express debit mastercard issued by comerica bank on behalf of the social security admin. should contact:
tonya
[protected]
she has got fires lit under employees b**ts for mistreatment of customers and mishandling of customer accounts
So my payee and I have both called and have asked about my direct express card. Every time that she calls they always hang up on her. I talked to the supervisor and they still refuse to give any information to what is going on. I am tired of the games that these people are playing. We just simply want to know why if a card was issued December 1, 2015 why we have not received anything, and it is currently December 24, 2015?
I have had the exact same treatment, card disabled, can only use debate . They have no information, they have never sent a notice, my last phone call to them, they said they are sending a new card, but have No idea when it will be sent. Not only rude people, but they cannot answer even a simple question . Again the government has given a corp a very large contract without demanding a level of service above kindergarten.
They have total control of our SS funds and we can only wait .
I went to the supermarket and my card was denied although I had sufficient funds. I returned home and contacted Direct Express and was informed that they had canceled my care due to some questionable activity. I asked what the activity was and where the transaction took place. They said they did not have that information. Naturally I was dumbfounded. I asked why I wasn't notified that my card was being canceled. They said they had contacted me. They never called or sent an email about the so called activity. This is the fourth time that I have had to be issued a new card. (They claim it was only twice.) This means that I have to contact all the businesses that I have automatic payments with and will sustain late fees for payments due this week.. I was told that I would have to wait 7 to 10 days to receive my new card. This company is one the worst I have ever had the misfortune to do business with. I wonder how this Mickey Mouse bank secured the contract to distribute social security payments. It's in Texas so I guess GW had something to do with it. If they do this to a 100K people a month the bank has over a million dollars sitting on the balance sheet for money that is not theirs. I will be contacting my elected representatives in Washington and request an audit and forensic investigation of these incompetent crooks.
USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,
In my opinion, the USDIRECTEXPRESS SECUITY breach was placed there by design. Any USDIRECTEXPRESS account that is suspended, blocked, or frozen will ultimately put those suspended U.S. TREASURY deposits on the books for longer periods of time. When money that is normally withdrawn rapidly by SSA recipients is conveniently withheld from them by the fat-cat bankers on Wall Street... due to some mysterious "so-called" security breach, well then that money goes on Comerica Bank's "positive ballance sheet" for that month. Sometimes when banks get in over their heads with "bad-debt" that is bleeding red ink on their books, they engineer seemingly ingenious plans to disguise the losses to their shareholders. Also, after those frozen funds show a positive ballance on the bank's books, that balance-sheet can then be used as collateral to borrow up to 10-Times (10 X) the "reported balance" from the federal reserve. That is utter CRAP! Visit USDIRECTEXPRESSCRAP.COM USDIRECTEXPRESS, USDIRECT EXPRESS, DIRECTEXPRESSCARD,
US Direct Express Customer Service are Very Rude, They had a Security Breach This Month Feb, 2012. and now I have to wait 45 Days to get my money back and all this happen on their Computer system, Not sure why I have to wait, I had it with US Direct Express I will Cancel this card...
I had $200.00 come up missing between my card and the electric company REC that one of Muscatine Iowa has cause it said it was taken off my card but the electric company said they hadn't received! Not only was I treated like a thief by the fraud department but they said it had to be my wife! Here's the funny part! Three months later I got a call and even though the fraud department did such a great job that I was just making it up, my money was found long and behold by me because the electric company had missed places it and obviously Direct Express didn't do that good a job! But because of their screw up I lost my place due to back up bills due to electricity
rip off
I received a new Direct Express card in the mail advising me to discard the card that I have, and activate the new one. I did this and on the 3rd of October I called to make sure the funds were deposited on my card and the automated system said I had a balance of 14 cents. I called Direct express and advised them of this and the agent told me that the card I received was not linked to the original card and my funds was deposited to an old card. She advised me that she would have to send me a new card that would take 5-7 bus days. REALLY! My rent is due by the 3rd of the month!, and if I can't pay it, I will be charged late fees ($15. 00 the first day it is late and $10.00 everyday thereafter). I need my medicine that I am out of, and do not have the money to pay for it! I spoke with customer service 2 x's and explained all of this to them. I even spoke with an supervisor (Kimberly) who told me that it was nothing they could do, I would have to wait for my card to be delivered to me by Monday and a fee of $13.95 will be billed to my card. THIS IS NOT MY FAULT! It is the banks fault; they should have caught their mistake before it happened. I will be without my medicine for 5 days and risk having another stroke. This is not acceptable and proof they do not care about me at all. I am a customer that keeps them in business. I am going to take this all the way to CONGRESS! When you are a business, especially a Bank; you try to fix the problem for your customer. Direct Express should overnight the card to me free of charge since it was their fault! I'm going to the Social Security office first thing in the morning and let them know about this gross negligence.
won't put my 950.00 back on my card.
My Social Security money is put on USDirectExpress card. My money was taken off my card on April 1, 2011 by a teller at 5th3rd Bank. Because my ID didn't have the same zip code "which she didn't ask me at all" as my card she voided out without permission and now this card hasn't put my money back. Each deny this being their fault. The teller was wrong, she ok'ed it then turned around and avoided it. I've tried numerous phone calls, letters being sent from bank about the error they made and the people at the card, have no info. I had a letter sent that day and again on the 6th and still no money nor any explanation from either the card or the bank. Please help me before I get evicted etc.
I went to an ATM at a Chase Branch, the ATM didn't give me my money but It showed a 700 dollar withdrawal on my card The people at the Chase branch realized the problem and the manager gave me information to forward to Direct Express.I contacted Direct Express and the customer level two rep told me to fax the problem to them, gave me a service request number(that they didn't record).Over the weekend I faxed the dispute to them six times, yet they still didn't receive it, stating that I takes 48 hours to receive a fax (is that true?)plus they told me that it could take up to 90 days for me to receive a credit on my account, (if they granted me one), meanwhile, I am 100% disabled and that money was for my rent.Why does it take so long for them to give me my 700 dollar credit ? every different number that you call goes to the same people(no corporate people can you contact)the reps only recite the company line, and pass the buck to other CSRs I still haven't been able to solve this issue, i need my money to survive, and I wonder why social security even use these people.the Government should really look into replacing these crooks with a company that will really service it's people honestly.
I also had money taken from my card and nothing has been done about it. I reported the problem immediately, but they are not refunding my money.
I Live here in American Samoa and I hold a USDIRECTEXPRESS card it doesn't work here when I swipe it at a ATM machine an I even tried going to the bank of Hawaii and it still wont work, something is wrong and it says decline. I received money in on the April 20th 2016 and I was in Hawaii I was able to get money out of my account but coming here to American Samoa it doesn't work, I can't seem to get money out it just says declined... Please help me with my Problem ASAP.
money taken from account; would not give merchandiser authorization number
An order was e-mailed, money was taken from deit card account; however card company refused to give merchandisedran authoruzation number...Where did the money go?
claim number 1-[protected] not my charge. never used this company.
Direct express Feb. 2, 2024... has blocked my account without notice or a phone call. I am not able to buy food or medications which are needed. Ive been on hold for 2 days with them and never can get through to clear this up. There is no reason to block my account! Legally they should contact the user before
blocking anything.
My name is Earl Ross and i have been trying to get back two payments that was stolen from me by a hacker.I gave directexpress a safe word,I gave the safe word before Feb 1st, I thought i hade a new card coming to my address but insteed it was sent to the hackers address,I have done everything reqested of me,I have rent and blls to pay...
I call my DIRECTEXPRESS CARD and they tell me my Card STATUS is Invalid.?
I called direct Express card to tell them I thought somebody was missing off my card I gave them the date they told me that $69 and something sent was taking off my card without my permission I did not authorize them to take the money
2 months in a row have invalid card. Now I can't call them it says invalid card and says my social security number can't be validated so it won't put me through to agent won't let me order new won't let me into my account. This is a new card used it on Friday but not since then please help with this 2 times in 2 months
my ssi should be on my card toda the 3rd,instead card says invalid
bee calling since yesterday my damn card is locked my transactions are declininng i need my money i need to speak to cusatomer service as soon as possible
this is not right
on October 3rd 2023 i went to the us bank atm on 102 Washington at around 7:00am Ish put my card in the atm went to withdraw 800.00 from my direct express card ending in 9497 machine said error message on the screen and no money came out machine but took it from my card
payment Sund to went to optimum, but went to Sammut services LLC 718-309' 4122 Usa.
optimum told me i was sending my money to a fake account.
usdirectexpress.com
Wallet and card stole within the last 24 hrs. Been trying to reach someone at customer service sine 9 a. M. The system transfers you to an agent where your on hold in excess of 37 minutes, then your disconnected. Even tried the hearing impaired line. Somebody named mark answered but says he couldn't do anything, but he was so sorry for the trouble. In the end, i'm back to trying to reach them
Read full review of Direct Express and 19 commentsDirect Express Reviews 0
If you represent Direct Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Direct Express
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Direct Express in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Direct Express. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.
Ensure you follow these steps carefully to effectively file a complaint or review about Direct Express on ComplaintsBoard.com.
Overview of Direct Express complaint handling
-
Direct Express Contacts
-
Direct Express phone numbers+1 (888) 741-1115+1 (888) 741-1115Click up if you have successfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (888) 741-1115 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone numberCustomer Service+1 (888) 741-1115+1 (888) 741-1115Click up if you have successfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (888) 741-1115 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone numberCustomer Service+1 (866) 569-0447+1 (866) 569-0447Click up if you have successfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (866) 569-0447 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone numberHearing impaired+1 (765) 778-6290+1 (765) 778-6290Click up if you have successfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (765) 778-6290 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone numberInternational+1 (800) 333-1795+1 (800) 333-1795Click up if you have successfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (800) 333-1795 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone numberCard Enrollment Center
-
Direct Express emailssupport@usdirectexpress.com100%Confidence score: 100%Support
-
Direct Express addressP.O. Box 245998, San Antonio, Texas, 78224-5998, United States
-
Direct Express social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 01, 2024
![Indian Overseas Bank [IOB]](/images/business/48-48/128985/indian-overseas-bank-iob.){kind=small}
Most discussed Direct Express complaints
money taken from account; would not give merchandiser authorization numberRecent comments about Direct Express company
Shortened me me my money at the wawa convenience store![Bank of Montreal [BMO]](/images/business/48-48/123083/bank-of-montreal.jpg){kind=small}
Bank of Montreal [BMO]
25 reviews
![First National Bank [FNB] South Africa](/images/business/48-48/123027/fnb-first-national-bank.jpg){kind=small}
First National Bank [FNB] South Africa
262 reviews
Bank Of Oklahoma
42 reviews
Klarna Bank
36 reviews
ACU of Texas
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
CONTACT TO VERIFY AGREEMENT/POSSIBLE VOID FILING FOR BANKRUPTCY