DirecTV review: directv sucks 820

Having very similar problem!

Hooray; we just canceled after ten years of Direct TV. When our service that started out $39.95 became $69.95, my wife started calling to cancel. Every time she called she'd be passed on to a manager (specialist who's job it is to "save the account"). She would finally negotiate a better deal for an agreed period of time, either 6 or 12 months, and I'd give in and say okay, we'll keep the service. Problem was, they'd always hit our credit car for more than we agreed, every time. The reps lie, they say anything to get you to NOT cancel. This has gone on for several years and I finally settled it, we cancelled. We owe them $37 and change that I will gleefully pay. I appreciate all of the good info here; I even read some of these complaints to the rep on the phone, and told him if they hassle me, turn me over to collections, or fail to send me the box for their equipment, that I'll be in touch with my State Attorney General immediately. These people could not possibly survive in a true, free market economy. All media is controlled by the same people, and Direct TV is part of the scam. Boycott the entertainment media; they have turned Americans into brain dead apathetic zombies. As for me and my house, we will read books and talk! Thanks to all who have posted here.

Person above must work for Directv. They totally suck. I have been a customer for over 8 years. In thee past 6 monthes my husband was hospitalized twice with bills totaling over $100, 00 and no insurance. I also lost a grand baby who died 1 hour after birth just 3 months ago. It has been a stressful year. Being financially strapped, I had to disconnect service. Well they state that I owe them $144.80. Service was disconnected in March. I paid using my new credit card, which by the way I had to go get because my bank put a hard freeze on the other one because someone was in another state trying to use it to charge hotel rooms. This was on the day of my grandsons funeral. So I know I paid in February because he was born on January 30th and buried a couple days later, hence the new card was not active until February. Well after disconnection, I kept getting harassing phone calls, not polite. I tried to explain the situation and offered to make some arrangements. Well low and behold, they permanently disconnected my service at the end of April which was fine. But after going to the bank Monday to deposit money to pay off 2 of the medical bills---I get online to pay and discover I don't have the funds. Directv took the $144.80 out of my account without authorization. Contacted them and the first lady was extremely nice, especially since I was delirious and in tears. Then was connected with billing. What bleeps! After finally getting no where withe the first lady, asked to speak to a supervisor which was worst. Explained the situation to her and was told that when I called and put the credit card on file, I was told that if any money was owed, they would do that. Told her in no uncertain terms that I did not call and put a credit card on file, had just paid my February bill with one. Told her that I wanted to see the paperwork, etc. agreeing to this. Never signed up for direct bill pay or recurring payments.Went round and round for about 30 minutes to no avail. Finally was told to go to the bank and file paperwork, which I had already tried but the payment was still pending. Told her that I was going to and if that didn't work they would be hearing from an attorney. Also told her that when I decided to jump off the overpass by my house, I would make sure my children sued them for everything they are worth. I have been under so much stress and Directv just thinks they can do whatever they please. But on top of that, I just left the bank and it may just work. I filed the paperwork anyway but was told that since I owed them money, I may not get it back. These large companies can just screw the little folks with no way for us to fight back. I do understand that I owe them some money, not what they say, and tried to make some arrangements. But no, that was not good enough for them. When lying face down in the dirt, they have to come along and step on your head and push your face harder in the dirt. Also told teem to come pick up their dishes--yes dishes--since they were too lazy to move the old one when I went to HD. If they don't I am going to take a hammer and smash them to pieces and throw them into the woods. The receivers are mine. I paid for them. Then they can try to get money out of my account because I put a block on the old card and had it destroyed and was issued a new one. No HA! to you Directv! You won't screw me again. Sue if you like. What are you going to get. I have nothing. Every penny goes out on medical bills. Not even enough to buy groceries. My dad had been giving me money to pay the light bill. If not for the kindness of others----which is not Directv---I would have jumped off from that overpass.

Sorry I didn't see that he stated he was an installer. Have nothing against them but the customer service representatives in the billing department SUCK! The customer service department was okay but once you get to billing, they think they are mightier than thou. What happens when you put idiots in a role of power. But what goes around, comes around. Everyone needs to remember the Lord giveth and he can also take away. Remember who you step on climbing up that ladder. You will see them as you fall and they might not be willing to reach out a hand to help save you.

Just tried emailing your address, got kicked back. Why are you afraid of the complaints.

When I call to cancel service after over two years of service to get my deposit back and to avoid any cancellation fees, I am going to tell the CSR du jour that we did NOT have a "meeting of minds" when I called customer service and had my programming changed a few months ago so that did not constitute a new contract between us. That is the definition of contract, and if they pull up our telephone conversation, I was not informed I was entering into a new contract at the time, so they acted illegally by creating one fecklessly. Everyone should use this as the perfect way to avoid getting stuck with their illegal and nefarious BS. This should work for anyone who completed the basic terms but changed service or equipment, or moved sometime during their term and Directv is trying to charge them for early cancellation because they renewed a contract (what a load). A meeting of minds by all parties is imperative to legally a contract make. If one doesn't know a contract is being implemented in one's name, then one cannot be held responsible for it, no matter what that contract says, even if it reads otherwise. This should drive the CSR nuts and will beg for an acceleration to Directv's legal department who will crumble when faced with a small claims suit. Make sure you take notes, dates and names, and threaten arbitration or small claims if they don't back down and return what's left of your deposit and release you of any cancellation fees they might want to charge you. One more thing, before you make the call, call your bank or credit card company and block them from being allowed to charge your card(s) or bank accounts - this is very important. This would be the first thing they would do, probably when you are on the phone with them - charge you first and worry about paying you back later, so prevent any further payments before you call. You can also invoke the class action lawsuit that is pending in CA against them for their evil deeds if they are reluctant. It was filed in '08 and is still being considered, as the numbers grow to half a million for the plaintiff. Because it hasn't been thrown out as Directv has requested several times, they are sweating it big time and know they'll be paying everyone eventually, they might as well pay you now. Well done, CA, and good luck to you all. Fight the good fight and stop these big corporations from ripping off the little guy because they can. It's time to stop them once and for all!

Mr. Michael White is the new CEO -

you advertise that yo can get HBO, showtime, c-max on the computer. i am a paying customer, i give you my email address and still gives me error. what gives, and said that person already has it. well i am that person. i don`t know what my password is and it should be the same as my email thank you Raymond Rios, fix the problem

I just got directv and I already hate the company. I was suppose to get HD/DVR player but they brought at DVR player. So I called the 531-5000 number and he said I could have it at a $10 a month fee and I told him that my DVR recorder wasnt working. I was told I had to activate it at another $8 extra. So now Im stuck with this for 2 yrs. It so sucks. The CEO knows how to screw the customers. I guess we should be use to it because our government does it every day. A VERY UNSATIFIED CUSTOMER IN KY.

I agree totally with the direct TV misrepresentation of their product this is the first time i ever make a complaint but iam a new customer i asked about costs and was told one thing but charged different by different i mean more. i was never told about any separate charges . I have only been with them for one month and was told that they were sorry but i would have to pay. And now iam stuck with them for two years because of the agreement. my agreement also said i have nick and other channels that i don't get that should brake the contract . I have been with dish for many years but i guess i fell for some sales pitch items. all i think direct TV should tell the customer about all costs up front so there is no susprises when the bill comes.

Been a customer since 2006. Have 2 receivers. The oldest one crashed and Directv sent me a replacement. Different model. It was 2 days by the time the program guide loaded and I could record. That's when I found out that the 30-second skip, and the Fast Forward didn't work. I was told to plug a phone line into the receiver and wait 3 days - that it was a "known issue" and would be corrected with an update. 3 days later I called again, and was told: Directv has no idea when the fault will be corrected; Directv has no control over what model receiver is sent out, so no replacement will be sent for this defunct model because they could send another one with a "known issue"; Directv can provide me with a HD receiver if I will pay for an upgraded service. I requested a supervisor, no. I requested someone to callback by the end of the day, no. I asked if the two previous techs were lying when they told me the "known issue" would be corrected in 3 days. "That's usually how long it takes." I asked why a receiver with a "known issue" would still be on the shelf. "It does not include all receivers of that model." I asked, what are the odds that both my sister and myself would get defective models? [crickets] I asked how is a major corporation not able to control what models are shipped? [crickets] I advised that not only would I cancel and get another service, but I would advise my sister, and 5 other referred friends to do the same. [crickets]
Bottom line: nothing you hear from so-called techs is true, just BS to put you off while the company trolls for new customers, who get the receivers without "known issues". These people don't give a crap about customers once you've signed up. Go to cable, or DISH. Even if you get less channels, you'll also get less aggravation, and better customer service.

Directv is a monopoly. They know they have you in their power and treat you as such. Their programming is exceptional, however their equipment and user interface is horrible. The STB's are slow and the software is atrociousl They care nothing about the customers. The contracted installer obviously used to be garbage men judging on their knowledge and expertise

i had a two year contract and leave my service with my x wife so after three years she started paying late so i call and cut the service when i call i tell the person at directv " cut the service send me a bill for what i owed now i will go get the equipment and take them to my home and reconnect the service " at the time he prorate the bill and i was told i owed 177 dollars i give them my new address but something tell me to wait before i send that 177 so after a week i got a new bill saying i owed 277 dollars because i cancel early so i call directv talk to one a their rep he said that i have two more months leave on my contract i ask him to explain how is that he said he don't have to, i tell him when i open the account in 2010 and when i call to cut the service i also tell him i want the service back but i did not cancel early and all i want him to do is take that 100 dollar they added to my account so i can pay the 177dollars i know i owed, he couldn't tell me why he added that 100 but he wouldn't remove it as well, i want the service because i love their football package but i dont think i should pay for what i don't owed

if you would quit firing or forcing your good employees to quit, you migth know what someone is thinking and mght have been able to keep going. I heard somethings about echo star and hugh.net also. Would you know what that would be? Hugh himself does. Your Fenton MO company knows too much and has done too much w/o proper documents from the DOJ. This will be an issue. I am related to Congress and if the investigtion currently going, is not sufficient or has false statements, I will request them to get a Congressional investigation. And your threat of one porn to another and you special back channels to observe or help judicial observe porn or interior decorating will be exploited. CIA agents weren't going to be expensed w/o you, did you think? The way you tapped w/ frequency just to obtain or view on old phone lines, etc.? come on.

Directv is a piece of *** company, I've had their service and even worked for the company for a brief period. I quit right after training. They have no code of ethics, they don't give a *** about their customers or employees. They don't make much money from the packages so they will find other ways of squeezing their customers. They will charge your card even without prior authorization because you have the card on file. Beware of their sneaky practices, you have no idea what you are agreeing to in that contract. They can charge your card without your knowledge or consent. They are greedy unconscionable ###. They don't give a *** about their service or customer service. I called those dumb ### 3x to pick up their receivers for the past 3 months and they still haven't sent the recovery kit. I told them since they haven't sent the kit after 3 requests they can come pick it up from the curb cause I'm throwing them away. DIRECTV IS A PIECE OF ### COMPANY RUN BY DUMB ### IDIOTS!1

my name is Richard Myers and i have been with, your company for a bout year 11/2 i just need to talk to the VP or a co, asap my #[protected] Thank you for your time.ps call any time.

E-mailing iis a waste of time. Calling even bigger waste of time. DirectTV is run by people who don't give a crap. Maybe CEO needs to go on "Undercover Boss" TV show!

Direct-TV is the worst company to deal with. They have taken $739.96 out of my checking account without permission (and did not owe anything). When I contacted them I was told to complete a dispute form and fax it back to them, which I did, and that I would take 3 days to investigate and I would have the money back in my account in 3 days. After 5 days I called them back and was told that the policy is 10 days. Called several more time and was told that they could not find the money and that I would not get it back until they did. I was furious. One day 25 I received a message from direct TV on my home phone that they had the money and it was taken out of my account in error and a charge back was in process. Well stupid me thought that it would take a few days, I kept check my account NO MONEY of course. On day 28 I called them back and was told that a charge back takes 10 days. Well not so lucky it has now been 35 days and no money. I keep getting the runaround. When I called them yesterday I was told that the charge back had been complete and the money returned to my account. Thing is, it's not. Now they are saying that the charge back will have to be processed again and it will take another 10 days. I am sick of this, I have contacted a lawyer and i am going to sue them.

i lost my job and now have no income, called in to see if I could lower my bill to find out that a movie channel that i know for sure I had called in months earlier to request cancellation was still on my bill, they said there was no notes of it on my case so no refund could be given. Just because it was not noted by the agent i spoke to at the time, does not mean this is my darn fault. I had one choice- put my account on hold. I asked about cancelling my account since the reception is horrible every time a gust of wind goes by my house, and they sent out a tech yesterday and that it was fine now. If I wanted to cancel it would be basicly 17 more months of bill costs to cancel, just under $400. I will never recommend this company, and filed a company on the directv website and the BBB website.

I used to pay my grandmothers bill with our pre paid card that my husbands income check went on . When she went in the nursing home what was in her name got turned off. Cant pay her bills and ours. Six months later direc tv wiped out our cart for 710 dollars and it was not even our bill in our name. They said it was our card on file that is why. They will not give us our money back and will not discuss it to us cause its not our account . What the heck.

I only wish I had heard or knew about all of this a week ago. I just subscribed to Direct TV. They promptly came out and installed my equipment, I paid only the $21.00 tax. No installation fee. It took a few days but I noticed that I did not have Internet service. I contacted the installer and he told me Direct TV did not have Internet. I spent a good hour on the phone with the sales dept. and was assured many times that my monthly bill would include Internet. I was also told that the Refer a Friend program they have was no longer valid either. After talking to 3 different people at DTV I was sent to ATT who is the contracted provider. THIS IS WHERE I REALLY got raked. I was told that it would be an installation fee of $49.99, plus a $100.00 equipment fee (wasn't sure if that was buying it or just a fee. The employee of DTV didn't know herself) and then another $100.00 deposit to insure I kept their service for 1 year. Then I was told I was eligible for a $50.00 rebate by one person then another had no idea what I was talking about. I found out the refer a friend program is valid, however, you do not receive the $10.00 off on your monthly service until the 13th month. I could not believe what I was hearing. I still have no idea what my bill will be. I was told the $249.00 was waived, and now I wont have Internet until Nov. 8th because that's the soonest ATT can come out. I was told there would be no reason for a tech visit by DTV then ATT tells me I do. No one knows whats going on between the two. I am so confused and pissed at this point and now very concerned after seeing all of you quoting the huge amounts for your bill. I am writing a letter to the CEO for clarification and to also suggest highly that he consider putting everyone in training together so everyone has the same story. My friends that also got DTV did not have to pay anything for their Internet, (same thing happened to them. They were not told it was separate) but they had to sign a contract with DTV for two years and they had to bundle their service as well. They get their phone and TV from DTV and Internet with Verizon.

We are so disgusted by the service from DirecTv. Since March of 2012 we have had issues with their service, billing, customer service, the technician was UNPROFESSIONAL, smelled, disregarded schedule times! We reported him and the continued service issues and what does this company do you ask?

Well they continue sending the SAME TECHNICIAN after being prohibited from coming in our home! The issue is STILL ON GOING, the company just transfers us from one rep to another!

This company takes consumer money for gains, doesn't care about the crappy service given, and most definitely doesn't care for the CUSTOMERS! We are home on beautiful Saturday wasting our precious family time, dealing with this company YET AGAIN!

DON'T SIGN UP WITH THIS COMPANY YOU WILL HATE YOURSELF IF YOU DO!

My contract got extended without my notice.

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc., ). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.

I am on board with all of the above complaints. Last year I lived with my son and our arrangement was that I would pay the utility bills. I did so with my debit card. I was not listed on my son's account and I am not responsible for his bills. I moved to my own home in late April 2012 and tried to get my card info off of my sons account. Direct TV would not allow me to remove it. This month Direct TV debited my account for 400.00 for my son's past due bill. He has lost his job and couldn't pay them. I live on a fixed income and they took every penny I had in the bank with no money coming in for 4 weeks. Of course, I got no cooperation from their "No customer service" department.

I also signed up for the one yr 44.95 per month promo package. The first month my bill was $100, they took it down to $73 because I completed the required rebate to get a discount (which $73 is still not the $44.95 promised price) and then they charged me $130 the following month for the $27 they took off in the first month saying I underpaid when I signed up for autopayments, they take out however much theey want to so how can I underpay! My bill has been over $100 since signing up withe them 4 months ago and customer service does not help at all. All they do is explain that I have extra stuff that costs more when all I signed up for was the products that were supposed to be included in the discount package. When I ask them to take those things off my plan they tell me it is a charge for that also! I canceled my autopayment through customer service and double checked my online account to make sure that I was no longer enrolled. My account said I was no longer enrolled in autopayments and that my new billing due date was Nov. 10th instead of Nov. 5th as with the autobilling. Directv still debited my account for $130 on Nov. 5th with no warning (I still have no clear explanation as to why it is not $44.95). I have since canceled my bank card and got a new one issued because they can not be trusted with your card number. I was told to cancel my service it will be an $80 charge to my card (glad I changed the number) which there shouldn't be any charge because they have not upheld their part of the deal from the beginning. Bottom line worst cable company EVER!

We had a DirecTV dish installed in July and it was problem free until late October (after the 90 day warranty expired.) We called DirecTV and had a technician out to fix the problem, which he did. The tech said the problem was due to faulty installation-one of the support posts came out of true because it was installed backwards. The cold weather and rain in Wisconsin caused the metal to contract and shift slightly. The repair technician said that if it was installed correctly, this would not have happened. When I called customer service, they basically said it was past the 90 day warranty and I signed off on the installation, relieving them of any responsibility for the installation. So basically, because a DirecTV technician initially installed it incorrectly (and how would I know it wouldn't stand up to 30 degree weather--the connection worked, so I assumed it was installed correctly) I must pay to have his shoddy work repaired. If I was knowledgeable about satellite dish installation, I may have caught the mistake. Alas, I am not. I would have had no problem paying the repair bill if it was due to a storm or animal causing the problem, but it was a DirecTV installer that was the problem! How am I to know that the repair was done correctly? Will that repair present problems in the summer and cause another $50 tech visit? Is this the type of 'customer service' I am to expect from DirecTV? When I called, I was basically told, in other words, I'm out of luck but I could purchase the monthly service protection to protect against future problems. I'm only 4 and a half months into a two year agreement. It's starting to make me miss Charter Communications--they had high prices but at least were problem free for the 14 years we had them. Is there nothing that can be done to fix this problem?

Thanks for the information I will be using it after this NIGHTMARE I've had to endure. My acct was hacked 1 yr ago and diretv's genius teams could not figure out how a signal could be stolen! So instead of looking into it further I was told the solution was to close my acct and the fraudulent activity balance of $5800.00 would be taken off my acct and I would not be responsible for it. Fast fwd to present day (nov 2012) I receive a collections letter indicating I owe Directv $5800! I am livid! I have been on the phone with them all day without any results. Their reps are rude, accusatory and not to mention not helpful at all! I have been passed around so many times and I've had it! DIRECTV IS THE MOST HORRIBLE COMPANY EVER!

HD boxes work intermittently. SD boxes work ok.
Can't log on to technical forums but 1 time only.
Log on and password get me to my account but after posting once on technical forum and hoping for answers I am locked out.
Have had service for less then month and asked to get out if contract because of lack or service.
Am venting on this public forum.

I don't agree with the language but I certainly know how they feel. Ihave been trying to get Direct T.V. To come to my home and fix my problems which I pay for through the gaurdian system. I am a heart Patient who returned home from surgery on Tuesday( by the way I live alone and am 77 years old)turned on my T.V. and no nothing, all it could say was searching for signal, called Direct T.V. and got the run around, it was supposed to be taken care of Wednesday, No show, Friday No show, called them back, they said Monday there is noone in your area at this time. I told them I live alone and my condition, and wouldn't you beleive it I iold them ahat I was going to do. Their comment whatever in so many words, yet they demand their payments on time but do not give you any rebate for their mistakes, and I am one who will go on facebook and urge people to resign from Direct T.V. services since they will not honor threir obligation to the public they claim to do so. Well since they won't fix the problems and as far as I am concerned they are not very Professional in anything they do at this point. Since they don't have a bargining point, lets give them something to think about. I'm sure there are a lot of you who live alone and that the tv is your only companion, lets do something about. How about you Mr. company President and Executive Director. This may not get my problem taken care of but others will know what they need to know and do about it.

i slept with carey and got his baby that muther###er gave me herrpes evert wear how can i sue him

I have a problem withe Directv theat is stretching almost a monthe now. I had auto-pay set up on my account which takes out money from my checking account every monthe on thee 5the. I spoke withe a customer service representative, and theey told me theat I had credits to cover my next bill, so it wasn't no need to make a payment for thee monthe of November. So I was a very happy customer! I am going to fast forward to thee end of October, and I opened up thee bill to discover theat I owed theem money instead of having enough credits to cover thee bill. Being thee responsible adult theat I am I called theem up asking whetheer or not she can take thee auto-pay off of my account because thee money wasn't going to be on theere. The customer service representative said oh ok I can take it off for you when can you make a payment? I said I can make a payment on November thee 16the. So thee 5the of November rolls around and I get hit withe fees and charges from my bank because of Stupid Directv. IF YOU DON'T HAVE DIRECTV PLEASE DON'T GET IT! CUSTOMER SERVICE REPRESENTATIVES NEEDS TO GO BACK INTO TRAINING BECAUSE SOME OF THEM DON'T KNOW WHAT THE HELL THEY ARE TALKING ABOUT. YOU GET 3 DIFFERENT ANSWERS FROM 3 DIFFERENT PEOPLE.
INSTEAD OF TELLING ME THAT IT TAKES 3-6 WEEKES FOR THEM TO CANCEL SERVICE SHE MADE IT LOOK AND SOUND SO EASY. ALMOST A MONTH LATER i AM STILL FIGHTING WITH THEM! i WISH I CAN GET FIOS BUT i LIVE IN A URBAN AREA AND CAN'T GET IT.

I also had problems with DIRECTV, they promise the world & you really get nothing but a headache ! First they could not use the same mount on the roof, so they put more holes in roof to attach thier mount . Promised to remove it & repair mounting holes when done with them ! Guess what, it is still there . Anytime the weather turned bad, we would put on the weather channel or try to ! See bad weather came & our signal always went out !
After 1 year with them, I had become unemployed, they played along for a couple monthes . When I seen this was going to take longer to find employment becuase we live ina very small town, I decided to call & cancell my service . I told them that as soon as I found employment or started receiving my unemployment checks that I would call & make arrangements to pay off my bill ! They seemed ok with that, until about 4 weeks went by, I went to the store & used my debit card & the store clerk told me it came up as a NSF ( Non Sufficient Funds ), luckily I had enough to cover it in my wallet . Called my bank first thing Monday morning & they said I had nothing in my checking & only $2.42 in my savings ! We had just under $500.00 & figured that would last us ( if careful) until I started back to work or unemployment check arrived ! They told me that DIRECTV had billed my account the sum of $471.41 for thier services !
Then I called DIRECTV & they said nothing they could do to call your bank back & file a dispute of payment ! So I did, bank said it would take about 5 to 7 days . This was all the money we had to survive on until something (formentioned) came along !
I have gone to consumer reports & found 728 complaints already on file, now there is 729 ! I will also use every means available to me to tell this story so as maybe I can help atleast one other person or more avoid this same thing happening to them ! Thank you all for taking the time to read this ! Don in Indiana !

Why is this happening to me again

Acct [protected]

Luciano Governale

Please can Ann call me on my cell [protected]

Literally spent 4 hours on the phone today. Got my first bill in the mail from Verizon since I was sold one of their bundles which included phone w/regional long distance, high speed internet and Direct TV. I really grilled the sales rep and pressed him for what my monthly total would be. Told me $79.99 plus $6 for the second TV plus taxes (which he told me would be approx $10/month). Got my first bill today and it was $138, which included $17 for a partial month of my old service. What I did notice on the bill which I'm trying to dispute is the $20 monthly charge for the receiver. I was never told there would be this additional charge. I've spoke with 2 supervisors at Verizon and one supervisor at Direct TV and gotten no where with getting this resolved. I did pay the $21 up front to have the equipment sent to me. I remember the sales rep telling me after the first year the bill would go up $20 (supposedly some discount/promo runs out after the first year) on the 2 year commitment. Nothing was said about a $20 monthly charge for the receiver box. I plan one more time to get a Verizon supervisor on the phone and I'm going to ask that they do a 3 way call and get a Direct TV supervisor on the phone. So far each has been telling me it's not their problem to resolve. After reading others experiences, I guess I should be glad it's only $20 I'm being ripped off monthly, but that adds up over the year... and in 12 months it will be double that. Definitely was not worth the move from DISH.

I too am getting worked over by Directv on billing. I am recommending that everyone file a complaint with the state attorney general's office.

Direct tv is full of ### been dealing with they ### ance august about money that was takin out of my mothers checking account 603 they have only refunded 212 of that. Been dealing with them bout refunding her the 175 for the sucking dir box since august was told if I reconnected shed get all that back. They told me that if they get the Boise gets the cash. Well they ha've my Houston address n kept sending the recovery box to mh old address in Cleveland. Idiots. Finally get the recovery box two months later. They get the dvr. Back n I still don't have moms money. I get a bill and I see a 175$ credit Wichita is the money for the ddvr they shudde have put back on my moms bank card. One day it's one story the next day u get something totally different. Call the number listed on this page nd all they can do is refund me the money left as a credit on my direct tv account. Which is ### if I did have the time and funds yea I Wed sue direct tv lying ###

My DVR from DirecTV was acting a bit flaky so when I called to report it and get a new one (which I have done before, with no problems) they told me I could upgrade to a new DVR with no charges for 1 year. After 1 year I would see only a $10 increase in my monthly bill. I had to pay a $20 fee to the installer - no biggy there. I also had to agree to a 2-year contract and submit a credit card. I reassured through the agent that there would be absolutely 0 increase in my monthly bill and she assured me that.
I received my first bill and it went up $25! I called to report a billing error and they told me I had to pay all my monthly charges.
Suggest others report them to FTC and Consumer Affairs.com. Only through many of us complaining will DirecTV be forced to halt this illegal activity.

Be careful when directv asks your credit card #.
I have called directv to inquiry bundle service package to compare similar package from other suppliers before I decide which supplier I will choose. Directv sales rep told me in order to send me information about the directv package, I should provide credit card # and put down $1. I did. Then, the rep asked me to set installation date. I was alarmed by his words. I asked him that I have not ordered anything yet, why should I set up an installation date. Then, he told me that giving credit card number to him means I agreed to order directv service. So, you can see the dishonest sale practice already.
Then, I told the rep that please do not send me info package through email, just simply stop everything between directv and me. But, the rep said that sorry, he can not stop this process. I have to call customer services dept to cancel my order. Otherwise, directv will charge me $20/month for early termination fee. You see I did not order anything, directv set the order for me. This is cheating. So, no mater you like directv or not, just be careful to be hooked up without your acknowledgement.
Then, I have talked two level of managers up. They basically said the same thing that I have given them my credit card #, if I do not choose installation date, they will set an installation date for me. This is rubbery.
Later, I do received directv email which mentioned that I ordered service on 12/15/2012 and installation date is 1/8/2013. This is absolutely as ridiculous as that 'I am going to steal your money as long as you do not call somebody to stop me.'
To stop the rubbery, I called directv customer services to cancel the order directv set me up. The rep ask me why. My answer is directv sale dept is dishonest and told her above story. Then, she said this is standard directv process system. See, be careful on directv. Then, she try to sale the same package to me. I bluntly rejected her and told her directv practice is wrong. What she just said is shameless.
In case of that you do want to switch to directv from others, go online of directv web site, read carefully on all words of packages, make decision by yourself. So, you will not fall in the trap set by directv sale dept.

If you are thinking of signing up for Directv, DON'T. I have had multiple problems with Directv service and equipment. If you complain, they send form letters and refer you to the web site. I have been a customer for a very long time and they USED to be great. Now that they are so big, the service has disappeared. I have no satellite signal and it will take 3 days before any one will come to service it. No one in the call center knows any thing. All they ever tell you to do is disconnect everything and reset your receiver and waste your time. I can't wait to change to a different service.

Complete rip off from day one. Can't wait til contract is over!