DirecTV review: directv sucks 820

Holy cow! This company is crazy. I caled to get service(Now I am not sure why) was "approved" had everything set up, and no show. I call to find out they cancelled my order. Did they refund what I had to pay to get service? Ummm no... Funny how that works huh? Anyway, I call to find out why they are not here, and I got oh your not getting service, and she laughted. I asked for a supervisor, who told me it was not a customer service issue with direct, because I did not have their service... Really, ... So what happened was I bought a house 2012, the previouse owners moved out in April of 2011. Directs great researchers are so on top, they had no clue. Anyway, whoever owned my house previously left a balance, so they have tied it to me. What company does that? I mean really. They did not even have the common courtsey to call and tell me they were not showing up. I re-arranged my schedule for them. Then I talk to them and all they can say is Im sorry, and you have to call another 800# for them to actually research and find out what i have said along is true. What company makes a new homeowner pay for the previous owners issue? I mean where is the customer service in this company. I talked to 1 rep who laughed and said I won't get service, to a supervisor that would not listen, to some research lady, who apologized, but said no service until I call the 800#. Really, they ruined my day already, and now I have to take time out at work to call them again? If this is how they treat a new customer, I'd hate to see what they treat existing customers. If I treated folks the day Direct treated me today, I would not have my job. I asked for corps #, and she proceeded to tell me they don't have a phone #... Holy cow! What is wrong with this?

i moved from NY to Texas two weeks ago and signed up, for a easy to move service, what a joke. i waited 5 days for a tec to come to my house, it was set for him to be here between 8 and 12, i called several direct tv several times to get a time of arrival and was told my tec would call me in 30 min, nothing, that happened 3 times as i being promised my service was gonna be turned on, now at 2:00 pm i call them for the forth time to be told my tec over booked him self and he wouldn't be here today, so let me get this straight not only did we tell them i just started a new job but i was gonna take the am off for them to do this, i didn't even get a call from them to tell me i wasn't getting my service, i had to call them to find out, and when i asked how they were gonna make this right, i was told it was gonna be another 5 days before we can have our services turned on, to me this tells me that they don't care about their customers, i have been with direct tv myself for over 15 years, and never have been treated this way, i have canceled my services with them and will encourage everyone else to take a good look at doing business with such a false business because what they say means nothing to them, by all rights i should have been put on the techs next appointment not booked 5 days later for their mistake, who's is over seeing that these tec are over booking their selves, not that it matters cause you just get knocked back to when ever, this is very poor business and cant believe how low standers direct tv has showing, who wants to pay good money out to a compaNY who cant even keep its word, NOT ME

I LIVE IN VIOLET HILL ARKANSA, WE, VE LIVED HERE 3 YEARS AND HAVE HAD NEW YORK LOCAL CHANNELS, I HAVE BEEN TOLD I WILL GET LOCAL CHANNELS IN MY AREA EVERY TIME I TALK TO A REP FROM DIRECTV THEY GIVE ME A DIFFERENT EXCUSE EVERY TIME, IVE BEEN TOLD EVEN TO USE ANOTHER ADDRESS TO GET LOCAL CHANNELS I LIKE DIRECTV THIS IS MY ONLY PROBLEM WITH IT IM HOPING THIS WILL BE THE YEAR I GET THE LOCAL CHANNELS IF NOT I WILL GO TO ANOTHER THANKS

Today is Jan. 18th, 2013. Our house alarm and house telephone is not working due to the Direct TV installation. The Direct TV company wants us to wait until Jan. 21st to have it fixed. Not only that but they took OUR dish that we bought off our property without telling us that they were going to remove it. That's theft. I do not care that they put a new one up, they took ours without our consent or knowledge. Now to make matters even worse the tv and sound would all of a sudden go out. When we called about the problem they told us that we would have to purchase a better cable for it to work better. We are calling our lawyer in the morning. We are stopping the service and have no intention of paying anything to this company. If you are reading this DO NOT HAVE ANYTHING TO DO WITH DIRECT TV if you want to have a peaceful home in my opinion.

I guess I am one of the longer customers of Directv 20 years I guess and always loyal to thier service but even I have my limits. They have declined so badly. They lie and cheat folks as a business model just look at some of the law suits launched against them in recent years. I also I must finally admit the signal is wipped out every time it rains, snows or even alot of cloud cover so why would anyone want this type of setup if it rains or snows alot in your area. I am in Texas so we get by fairly ok, but it is still down alot. I even missed the Rangers / World Series because their equipment failed, and they did not even apologize. Thier customer service is poor and the leadership is even poorer. Not that I have a love affair with ATT but I guess when you have no choice you do what is needed so Hello ATT U-Verse.

Directv took $180.00 out of my bank account without telling me are getting my authorization.They are refusing to give it back to me because it's in there policies that they have the right to do this.They say I agreed to this.i was late for as many as 3 months in the past and they never did this but now all of a sudden they have the right to do this because I agreed to this. When? When I signed up a few years ago? Why was this policy not implemented when I was as much as 3 months behind before?If I had know that then I would have canceled my account before it could happen again.

I have been a DirecTV subscriber since June of 2012.
I have had problems with service from both the satellite and their employees from the beginning. Shortly after I signed on with them I found that I needed additional equipment for another TV in my house. I received an additional box after a week which I self installed only to find that it was defective and I had to order another one for 200.00 out of pocket. I found that I was unable to watch DVR'd programs on any of my other TV's if someone in the house was already watching a DRV'd program. In order to do this I would need an additional DVR and I would have to sign a new 2 year contract. I decided to leave it as it was. It still bugs me but, whatever.
A few months ago we lost service to the DVR and it had to be reset losing all recording including some family appearances. Sad to see those go but hard drives do that sometimes. I called customer service and they offered no recompense not even a credit for the outage.
Customer service was continually rude and at times I felt that they egged me on and were trying to make me more angry so they could have an excuse to hang up on me.
I decided I needed to reduce my bill because the service isn't worth $100+ especially if it doesn't work as I expected. After several hours of rude customer service and hard sell I was finally able to get my bill down to about $80.
The final straw came last week when I decided to drop down to bare minimum because I don't want to pay them a penny more than I have to. After canceling my last 2 premium channels I found that my previously DVR'd programs were all erased again even though when I cancelled my other premium channels those programs had remained on the DVR. After speaking to 3 different CSR's the message was essentially "too bad, so sad" and I asked to have a supervisor contact me and was told I would be contacted within 72 hours. Still nothing from these deadbeats.
I still have 16 months on my contract but as soon as my taxes come in I will be happy to buy out my contract and I will never do business with these creeps again. DO NOT USE DIRECTV!~

i have only had directv since nov 24 2012 and have been having problems ever since. i have been lied to on many occasions and have been told that they are working on the issue but how long do i have to wait. this is ridiculous. no one should have to put up with this and still pay for the service. this company does not care about their customers as long as they are being paid.

What is even more ridiculous is posting a complaint with no relevant information.

I am out of contract with direct TV and have been for a while. When I called a few times to cancel my service they offered all kinds of credits to get me to stay, like free hbo for 6 months, $5 off per mo for 6 mo for something, etc, ect. Every discount they could give me they gave me. I am moving to Ca and want to bundle with twc because twc can offer faster Internet. When I called to cancel my service I was told that I have to PAY THEM for the unused credits they gave me to keep me as a customer. Because I don't want to be thier customer anymore I have to pay them the unused credits they offered me totaling $175! Of corse they never mentioned that I would have to pay back the unused portion of the credits they issued me If they mentioned it to me I would have canceled right the. And there. If they charge you for the credits they really aren't giving you anything!

DirecTV are thieves. Here's why I say this. I have a vacation mobile in Apache Junction, AZ. I am there for less than 2 months a year. In April 2012, just before packing up and leaving, I went online and switched the account from CHOICE ($64/mo) to FAMILY ($30/mo), plus I deactivated 2 boxes ($6 each/mo). In Feb 2013 I returned to AZ and found all 3 boxes deactivated. I called - 3 times - because twice the rep hung up on me though I was polite but firm - and was told that they had no record of my online account switch, AND it is their policy to deactivate all TV boxes after 30 days of non-use. But they would give my account ZERO credit for the 10 months of non-use. The fine print of the contract allows them to do this. So, the lesson learned is do not use their website to make changes, and most important, read the fine print of the contract, which allows them to take you to the cleaners. DirecTV prides themselves on their customer service, saying that pleasing their customers is their #1 priority. But, in my experience, these are empty words. They do not honor their commitment to their customers, and they have not earned, nor do they deserve, our patronage. Signed, Thoroughly disgusted, soon to be ex-customer.

I sent this email to the CEO of Directv:

I used to be a Directv customer many years back and recently decided to come back to it. So, I called 3 different times and was SHOCKED at the hard sell tactics that are being used by your company. It is nothing short of a boiler room operation.

I informed the sales rep that I am in retail sales and will not be pressured in to giving out any personal information UNTIL I get answers to my questions. At every step they would keep asking me for more and more personal info without giving me any answers to my questions. Finally (on 2 occasions) we actually got in to a shouting match and I warned these reps that I would hang up but they kept persisting and so I hung up.

The third time (yesterday) your sales rep was more amiable to giving out information (which I appreciated) and finally I gave him my personal information. At the end he kept using delaying tactics in giving me exact numbers using excuses like the system is slow etc. Funny thing is that I had just finished talking with AT&T, Comcast and Dish Network who had all used the same BS line. Finally, I got tired of this game and asked him to call me back with this information. Almost 24 hours later, I have not received a call back from him and I have now decided to go with AT&T.

As the CEO of the company, I think you should know that the practices being used by your sales team are nothing short of SHAMEFUL and if you are already aware of it then SHAME on you too.

I am in a huge fight right now with direct tv. they are a fraud. a month a go i decided to get their service and i was happy with my purchase but a week later from my purchase they call me and offered me a bundle that was pay $365 for a whole year of service and i accepted so in total i paid like $700 and i saw the changes in my tv they told me they would come install the other 2 rooms also. they never showed up. i would call and call and nobody ever gave me an answer until i told them i wanted to speak with a representative and they told me someone did make some changes and moved the funds that i paid and gave me 7-10 days to investigate they called me back and wanted to verify they were talking to the right person and asked me for my ss i gave it to them and they said it did not match and kept insisting it did not match i think it is just excuses. i told them i wanted my money back and wanted to know what happened but they wouldnt tell me becuz my ss didnt match with theirs. i dont know what to do anymore to get my money back imt ired of calling them and calling them and just giving them excuses.

please help me, your people mislead me about via sat internet service.i told them i use it for Facebook and down loading movies on pay per view.they said it would work great for that as long as i dont run games. they explained it i could use Facebook 5 hours a day, and if i watch a 2 hour pay per view movie that 2 hours would just come out of my 5 hour a day. well they came and hooked it up.now i got no pay per view.i called your tech support and they told me now that it not good for watching movies, if you look at my record i watch lots of pay per view and would of never got viasat if i could get my movies anymore.if you go to our phone conversation on 2-28-13 around 8pm when we ordered this service you will see they mislead me.i called twice the second time a called about my pay per view movies and thats when they told me about the 5 hours a day. come to find out after they hooked it up that 1 movie is over 10 gigs allowed per month . please help me i am crippled and all i have is my tv and i love your service.why would they do this to me.i can't ever get a hold of viasat. i have waited hours on the phone and then get hung on.please if you started this service you should be able to stop it after you listen the phone conversation on how they mislead me.i won't be home 3-4-13 because i am having surgery, bu should be home all day on 3-5-13, if i am not here you can talk to my roomate lore stanfield. please call me as i am not good with the internet, thank you [protected] daniel franko 217 scivally st. springer oklahoma 73458.please help me

We just switched to DirectTV - not my idea but...Well tonight I was going to lay back and relax and watch bad sci-fi movies. Ooops, Sorry no go. Try the Self Test. Error, Error... No internet connection? What? It worked last night. Well, sort of. Kept stopping and telling me my blazing internet connection was too slow to show a movie on. BS, by the way. I tested my up and download speeds - they are still fast. But it is true...there is no connection showing to my wireless router for the box. I called Customer Service and she politely informed me that there is a technical problem and the engineers are working on it. OK, things break. What about a credit for lost service? No, we don't do that. OnDemand is a free service and we can't credit you for something you don't pay for. WHAT? We are paying $50/mo. or something like that to get TV channels..to include the free movie channels. My choice is to watch David Letterman or 30 channels of infomercials and fitness channels. DIRECTTV sucks!

I would stongly advise you DO NOT GET SERVICE with DIRECT TV, their customer services reps are taught to lie, they have you give them you bank information to get the service with some lame excuse about if you do not return the equipment they will then bill you for it. then they help themselves to your BANK ACCOUNT, they are not helpful at all. A good company would be willing to help their customers out in order to keep their business. What it seems to me from reading all these complaints is they are running as many customer off as they can. Well you know where they will eventual lead. Be SMART and DO NOT GET YOUR TV SERVICE THROUGH DIRECT TV. You can get internet service through a company and go to Wal-Mart and by a box, there are different brand names that you can hook up and get over 200 channels do this instead, the only bill you will owe is for your internet. UNBELIVABLE that company’s run their business like this. I work for a very large company and I am a client service rep myself and I finds ways to help our clients and we have 90% client retention. And you don’t see any web sites out on the Web like this one actually we are one of the Fortune 500’s best companies to work for in America. Guess that tells you something about how a company should runs their business and it’s DEFIANTLY NOT what DIRECT TV does for their customers.

I just got off the phone w/DTV! what a bunch of jerks! I had to call 3 times after jumping through all their "I didn't understand that" non-sense, and their letting me know I could speak to them in Spanish (just in case I'm an illegal here in the U.S. on the take, after all we do want all the illegals to be comfortable here and take anything they want, just like we can just walk into Mexico [who would want to] and do as we please, rape, rob, kill, then run back across the border).
After waiting 33 mins of my cell phone time I actually got a Super dooper visor! Who, by the way, had the I.Q. of a turnip!
I don't know about you, but I'm fed up with cable/satellite T.V. providers. As well as those cell phone robbers! We are all getting ripped off! Yeah, I get 200 channels, but only watch 5 or 6 of them, the rest is garbage!

I just checked with Walmart. Yeah, there are different brands of "boxes" you can buy---------but, you can only get those local channels as if you had an out door antenna. If you have 2 or 3 T.V. you need a box for each one. You can get Netflix of $9. a month.
Not any better off!

Well, I am going to join the millions of complaints about directv. I have unfortunately had to move twice during my contract. Because I havent been a customer for a year they charged me $218 to move my service. DO NOT believe those movers package commercials, there is a catch to them. So, they did help with the first move and cut it to $118 but refuse to help with with the future ones. So I had to suspend my account until I can figure out what to do. I asked how much would it cost to get out of the contract and they quoted me $420. Laughing to myself and to them and told them it was actually cheaper to get OUT of the contract then it was to move the service. What kind of a backwards company lets that happen. I will be leaving this service and finding another. Not many choices to choose from but it won't be directv again.

I'm disputing two charges that was made on my card account. I let someone use my card to get directv service because they did'nt have a card account. They got their service disconnected so their early termination fee has been coming off of my card account. I really do need my money back and my card account taken off of Danny Myles account because that is not my account and I can't keep having my money taken off of my account to pay someone else's bill. So I ask for this issue to be resolved please as soon as possible.

Rakeisha, when you allowed your friend to use your card, did you personally speak with the customer service representative taking down the information? If so, you would have heard the CSR explain that the card would be kept on file and could be used if there were any past due charges, late fees, or unpaid termination or equipment return fees. This disclosure is made before the card is processed. DirecTV requires the card number, expiration date and security code, not the name on the card. So, either you agreed to the disclosure and agreed to allow your card to be charged for these fees, or you chose to just give your friend your card information and they entered you into a binding agreement. Your issue is not with DirecTV, it is with your friend. If they are not willing to pay for the charges they incurred on your card, then you would need to sue them and should consult an attorney about doing so.

I made a payment March 2, 2013 through a money order. # is [protected] for the amount of 77.00. I asked if the payment was received but was told no. Then got my service got stopped and had to be restarted. Please review it and can be contact @ my home # [protected] anytime. I will fax a copy of the receipt to you, thx

You need to call the number on the receipt and see if it has been cashed.

trying to get the client hooked up. Got told 3 difirent stories from 3 diffirent people plus a tech. While explaining the situation the representative Jerry [protected] laughs out loud.

Directv took my money from my disabled son's ba with authorization.. I dnt have an account with them, i have done and sent in what they asked of me . Their robbing innocent disabled kids, I have been patient and calm in this matter.. Now im pissed off and mad ### hell with Directv, the name sickens me to my core... Giving me the run around about my disabled son's money for his care and daily living. This is a company that makes millions of dollars and yet taking monies that dont belong too or authorized to them from a disabled child... The few hundred dollars Directv took from my son isnt much to them but takes of my son's basic needs, im so pissed with this company.. Something has to give, My disable son suffers from this damn foolishness.., not because of something he did or I did. BECAUSE OF THIS FREAKING WACK ### DIRECTV, WE ARE BEHIND AND OWE MORE THAN TOOK!... I have taught my children not to hate, I HATE DIRECTV FOR THE GRAVE ERROR THEY HAVE MADE ... My family is now in hardship behind this mess... WHY? why didnt or couldnt they have just refunded my son's money!* ###...

BEYOND ANGRY, PISSED OFF, MAD, MOM.

I have been with Directv since 2004 while in Colorado service was ok. But since I move to Florida service has been substandard. I had about 8 Techs come to my house to try to correct Satellite issues, freezing up and so on. All the Techs were clueless did not solve issues. I even had one of your managers tell me to watch my playlist since the weather was bad and I had no service ( picture freezing up). To make a long story short when my contract is up with Directv in Nov this year...I will never never never ever ever recommend and use Directv again... Bye Bye Directv !

have had dtv for over 10 yrs.startedout as prime star..this past week some of the channels have been removed. dtv didn't even contact us just removed them..called twice and said we have old package that needed to be upgraded...so they want more money..no way they can keep the channels and repeats and ads...i'm switching...

On March 11, 2013, Directv withdrew $90.93 from my credit card. I called twice asking about this amount. Both times, they said that they do not have that amount on file. But my bank statement clearly shows that $90.93 was taking out on that day. Please look into this for me.

Dirctv took 221.36 of mi card Nd said dey didn't I do hve my reciept

Renewed expired contract in October 2012. Stated I would pay $35/month for a year and able to record up to 5 shows, as well as access places online from my television. I have paid $70/month since then and only able to record 1 show.
Complaints with AT&T have gotten my telephone and internet services disconnected in February 2013 in error, 8 days later recovered.
Made three $75 payments online in March 2013 and all three were returned not because of insufficient funds but because I have a credit balance.
In April 8, 2013 went to an AT&T store in effort to resolve this issue and was informed a DirecTV representative would call me within 48-72 hours. They never did.
Now I have a credit with AT&T but no DirecTV service.
DirecTV will not connect me to anyone to correct this error until a phenomenal 2 month payment is made and will not collect any of the AT&T credit and claim I am no longer bundled because of an AT&T error.

Ready to fight back? Consumer Fraud Legal Services has consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

The DIRECTV Inc. Sales and billing staff purposefully provided false and misleading information to complete a sale. Not one but three DIRECTV staff on seperate calls promised specific services which they knew prior to completing a sale would NOT be covered by DIRECTV service staff. One staff person even promised to send us a written statement of what she assured us would be provided to us if / when we signed an agreement and that promise of a written response was never given. Furthermore, after complaining to DIRECTV supervisory staff following our installation, they would NOT stand behind the commitments made by other DIRECTV staff. In brief, do NOT trust anything DIRECTV staff promises you. Even their advertising promising rewards (e.g., a $200 debit card for subscribing) if you subscribe is very, very decieving. We would happily enter a class-action suit against DIRECTV for their deceiptful and misleading practices. Buyer - beware!

A year ago I moved from DishNetwork to DirecTV because they were offering two Brazilian Channels that I was looking for. Just few months after I moved to DirecTV they removed those two channels (BandNews and Bandeirantes) from my plan. I explained that I had no interest in keeping DirectTV without those two channels, they told me that if I left that time I had to pay a huge penalty.
The interesting and annoying is that they can change the agreement any time they want but the customer can't. Since they broke the agreement I thought I'll be free to leave and contract other service provider... but I was wrong. So next time you enter in an agreement with DirecTV make sure that you'll not be in the same "boat" that I am. They are nice until you sign the agreement after you signed you are just a "payer". They didn't help me at all. They are just looking for the money, customer satisfaction is not a thing that you can expect from DirecTV.

I GOT OUTTA PAYING MY CANCEL FEES! I got out bc I’m moving and my landlord said no satellites allowed, but yet they said I would still have to pay according to the contract- I said I never signed anything… They said it was signed when the installation occurred… After thinking, I remembered my boyfriend was here when they came so when they looked up the signature it wasn’t mine and I told them I don’t know that person. So apparently I’m not in contract since he wasn’t on the account! So if you weren’t there when the installation happened and someone else signed your name, you’re not obligated by contract for ANYTHING! I’m so happy now to call EPB back and get their cable! Hope this helps anyone that couldn’t be home when the installers came:)

To Whom It May Concern,

My husband and I recently moved due to Military orders, from Fort Stewart, GA to Fort Richardson, AK. I was told by your company that we could suspend our service since we did not yet have an address due to being on the waiting list for on-post housing. Our service was suspended starting on March 13, 2013. We just moved into our new house on April 27th. I called to set up a new installment at our new home. However, they could not set a date and time so two days later a representative called me with that information. It took about a week and a half for a technician to come out. The technician arrived on the morning of May 8th and said he could not find a line of sight. Immediately after he left I called Direct TV to cancel our service. Being that we do have a Military clause in our contract, I knew we would not be charged a cancellation fee. However, the representative that I spoke with assured me that he would send a supervisor out to do a second opinion and if he still could not find a line of sight, he would cancel my service due to that issue. He assured me someone would be calling me in 48 hours to set up a time for the supervisor to come out. Three days later and still no phone call. I called Direct TV back and explained the issue. This new representative explained to me that the previous person I spoke with did not enter the information into the system correctly and it automatically closed out. No one was ever going to call me. He then assured me that someone would call me within 24 hours to set up a time for the supervisor to come out. Here we are and again, still no phone call. I then received an email stating that we had a past due bill of $166.86! When our service was suspended in Georgia our account balance had a credit of $8.48. How can I possibly have a bill when we haven't had your service since March 13th? I called back to your company this morning, May 11, 2013 and asked to speak with a supervisor. I explained the situation to 3 different representatives, one of which stated she was a supervisor. Her name is Angela and her employee number is 416956. Not once did she apologize for any inconvenience. She didn't apologize for your company dropping the ball on numerous occasions nor did she apologize for wasting my time. Not once did she take accountability for anything. Of course, she assured me that I should be receiving a call in no more than 90 minutes to schedule a time, yet again, for a supervisor to come out and re-check the line of sight.

I cannot begin to explain my frustration and disappointment with your company. Had I known that this is how we would have been treated, I would have cancelled prior to us moving to Alaska. The "customer service" or lack thereof, that Angela provided was sub-par. If these are the kind of people that you are allowing to supervise your company, you should be ashamed of yourself.

I certainly hope I receive a response to this email. However, seeing as how your company has handled everything, I won't be holding my breath.

Sincerely,

Kendal & Dustin Rhoades

My husband and i had DirecTV for about 4 years and nothing but overbilling and the worse service you could have. I went with dish and i am happy so far 1 year and they have held up to their end. My mom and dad are with DirecTV and they have charged them late charges because they said the payment wasn't paid. I have it in black and white online with their bank that says they were paid in Sept. and they said they didn't get it. Well who did? They called my mom and then turned their cable off it was a saturday and i was out of town. Well i had to use my credit card and turn it back on and be on hold 2 hrs of my vacation time. Now these are two old people that has only TV to watch. I finally got a person that could under stand and she reimburse the late chard but they still keep sending a bill every month abd we are paid up 2 months in advance but of course they don't show that. I think we all need to have a class action law suit. Does anyone out there know how to get it started. I will be the first to sign up. Oh and by the way i going to cancell DirecTV this week and then wehn they turn it over to collections for non payment they can't do anything about it they are on social security. They don't need credit anymore. haha to them.

We signed up for DirecTV in August of 2011 with a 2 year contract. In October 2012 I was strapped for money and called DirecTV's customer service line a few days before my bill was due (which came out of my checking account automatically every month) and asked for a 3 day extension when I got my next paycheck so my account wouldn’t be overdrawn. The agent in customer service assured me after I asked her repeatedly that my bill would not come out on its normal due date. My payment DID end up coming out on its normal due date and my account was overdrawn. The same day my account was overdrawn I called DirecTV asking why my bill was charged when I was assured it wouldn't be. After a conversation that got me nowhere, I asked for a refund of my money including the overdraft fee I was charged. The agent insisted it would take about a month to receive my refund after sending various documents to them. That wasn’t going to work for me so I asked her to transfer me to the cancellation department so I could be done with it. The agent in cancellation told me she could give me the refund back immediately and offered me 2 months free service and a free upgrade with an HD DVR. I was in no position to turn the offer down because I needed the money back in my account. What I was not totally clear on was that this upgrade included a 2 year extension to my already existing contract; so now I have a 4 year contract. Then we moved from Florida to Michigan. When trying to transfer my service it was far too expensive and we needed the extra money for moving expenses. We were presented with the option to place our services on hold for 6 months. Three months later my fiancée lost her job and 2 weeks later we found out she was pregnant. We cannot afford to keep our service and wanted to cancel. We were informed that the cancellation fee would be $400. I couldn’t believe this and when I asked why I was told because I have 4 years remaining on my contract. We are struggling to make ends meet and cannot afford this fee or even DirecTV’s services. The company is not willing to work with us at all, stating we’re locked into a 4 year contract and must pay the full termination fee all at once if we want to cancel. When I called DirecTV to explain our issues, the agent was incredibly rude and insisted that we were locked into a contract and there was nothing they could do and that we had no options. I couldn’t believe that a company that makes billions of dollars a year has to lock customers into contracts and holds outrageous termination fees over their heads in order to keep them.
I want the 2 year contract extension removed for the "free" HD DVR upgrade. Our contract was initially set to expire in September 2013. I have no problem with paying the termination fee through my original contract expiration date.

Just call DirecTV at [protected], reference "4. CHANGES IN CONTRACT TERMS" in the DirecTV contract and state you do not accept the changes detailed in the contract change notification that take effect June 24, 2013.

Don't say you want to cancel because your canceling incurs the Early Cancellation Fee (ETF), instead, simply state you do not agree to the change in contract terms and they will be forced to end your contract as they can not provide one customer different terms than another. If they don't listen to you, send a certified letter stating you do not agree to the terms. Remember *not* to say you wish to cancel, only that you do not agree to the change in terms and conditions.

This should work anytime they change your contract but you need to contact them right away. I have been waiting for a contract change for six months now!

First it started out with raising rates and removing channels. Then it went to new contracts. Even if you reject the new contract they will access a persons bank account and continue to take money and charge a early termination fee. And even charge more than quoted.
When I requested a final bill or expiation of charges I was told they do not need to give one. They can charge whatever they want. And are not required to issue a final bill or explanation. Also if one rejects there new/change contract you still have to pay for services to original contract term without getting services.
Stay away from DRECTV. They will rod your bank account every chance they get.

I think your corporate office sucks. I think the entire company sucks. You are taking
money and when service goes down you say its the weather.EVEN THOUGH NO ONE ELSE IN LACKAWANNA NY SERVICE IS DOWN.
I think Direct employees play games with black people and tamper with their services.
I will be making a complaint to public service and FCC.
Directv records need to be checked as to whose service was down and when and what they did about it.
They follow the same processes as Verizon. Offering services they have no intention of
providing. B. Edwards [protected]