DirecTV review: directv sucks 820

I messed up. I wrote the review and didn't know how to send it. they are bad news.

write their disputes department and demand a refund of your fee. If they don't agree, go to arbitration. It will cost them around $800 for arbitration so they will probably return your fee.

write their disputes department and demand a refund of your early termination fee. If they don't agree, go to arbitration. It will cost them around $800 for arbitration so they will probably return your fee.

www.directvscams.com Would you reward a kid for stealing from your purse? Of course you wouldn't.Then why is the NFL rewarding Directv with exclussive rights? They lie, cheat, and steal.They charge you to lease their equipment, then charge you upto $5.99 to protect it against repairs.They will also make unauthorized charges to your credit/debit card.This is 100% accurate, google directv complainsts, it will blow your mind, they had over 20, 000 complaints in 3 years, thats a BBB record.They have 3 lawsuits pending, in California, Washington, and Oregon.This does not include the silent suits.My goal is to get congress to open the NFL Sunday Ticket to cable companies, And all Satellite companies, At the top there is a Petition, my goal is to get 10, 000 signatures then I'm sending the petition to congress.America needs competition, what if there was only 1 electrc company, gas company, Or auto maker?You Get the point, Thanks for your support! Earl David Evans

Avoid Direct TV. I got my first bill and pay it within 5 business days (15 Days in advance of the due date) and they cut service. They apparently require two payments a month. And I thought Comcast charged too much, at least they only bill you once a month!

First I think the man that wrote this blog definitely has NO life what so ever! It had to take him at least an hour and half to write this blog which was a waste of time. Time that he could've been spending with his family.

Secondly the majority of the majority of the people making complaints are ###s. If you would simply read your bill and the lease addendum, and the customer service agreement you wouldn't have the problems that your having. I am a customer service rep for Directv, and I can honestly say that the majority of the customers are plain stupid. They never read their bills-which is in plain English and has simple mathmatics-and they never read the customer service agreement which is ALWAYS available either online or by request. Then customers don't listen! Now don't get me wrong there will always be situations where a customer may be given misleading, or incorrect information. But alot of times customers don't listen, which is obvious when you speak to them and you give them information but they repeat incorrect information.

A good attitude and some common sense is really all you need. If you call in cursing and yelling at the individual thats trying to help you, then you won't get much help. Do you know how hard it is to help someone thats constantly cutting you off, yelling and cursing? Or do you know how hard it is to deal with somone that has no common sense? I deal with complete ###s and dummys five days a week. And just like you I'm just trying to earn some money and pay my bills. I've even had customers that would just spew out racial slurs and show their bigotry.

Take Karen Hill thats commented on this blog. Its obvious that she's a dummy. She can't even spell right. If people would simply read and listen then their experience would be alot easier.

All in all. Read the information, pay your bill on time, have a better attitude, and use some common sense!

Let's hope mother nature never destroys your house and you have a contract with DTV! I have been dealing with these idiots since December 30, 2009. Long story short, they were supposed to put my account on 6 month suspension and today I'm still receiving phone calls saying I owe money when I acutually had a credit comming. They want me to pay for services I'm not receiving. (I don't even have electricity) I told them I would go ahead and pay the 200.00 term fee and he proceeded to tell me it was going to be 3 hundred something. He (Roy) knocked down my bill (which I didn't even owe) to 44.00. I paid the 44.00, now he says my account is current, so I will terminate soon and only have to pay $200.00. In the mean time I was online looking for the Pres & CEO so I can contact them. I talked to a supervisor in early February and thought everything was straightened out. I can't even believe they are in business.
Thanks so much for the contact information. After reading some of these complaints, it looks like I have a long road ahead. Oh well, maybe the house will be ready to move back in to.

Just an FYI, Direct TV will get you on thier service and then they will keep raising your fee's, i called 6 months into the plan and dropped services. Well every month it has gone up since the 6 month mark, so today i cancelled and they tell me I have to pay another $280 to cancell...trust me...never sign with Direct TV no way is it worth $1 a month much less the $100 plus they charge me a month and I haven't been a customer a year...oh also that is basic tv...no movie channels, etc.

Direct tv has the worst CS and service agreements out there. They bill a month in advance and expect paymets doubled when paid. I tried to cancel the service once, and they claimed I needed to pay an additional $337.00 to default the contract I had. I had no idea of a contract, which they claimed was n effect because of the DVR we ordered, which we really didn't have. I was immediately put in the credt bureau, which forced me back to their company.

Directv flat out lied to me! It is just about impossible to break their contract. Everytime I call them they give me a different answer, then take it back the next time I call. I would not wish Directv on my worst enemy!

Wow. You were really descriptive. NOT. That's how you get a problem solved, eh? Being as vague as possible? Way to be a ###.

Totally agree, this company is a freakin rip off! We started experiencing problems approximately 1.5 months into our service agreement. The receiver in the living room (HD DVR) started freezing and skipping while we were watching programs in addition to having issues with our DVR not functioning properly. I called, and was told by customer service to reset the box. I did that and it was fine the rest of the night. Over the next couple of weeks, we experienced the same types of issues, in which case I made approximately 2 more calls to Direct TV regarding the issues and was told to keep rebooting. Finally, I requested a service technician come out to assist; the appointment was canceled due to in climate weather conditions. In the interim I called Direct TV because in October (2009) our NFL Ticket was no longer in HD…much to my surprise, the customer service representative stated that we needed to ‘upgrade’ our package to get that feature this was an additional $100. I was told during my initial order set up process that the NFL Ticket package I was getting was in HD. At this point, we were starting to get upset with the service that was being provided by Direct TV. I felt that the service, aside from the issues, was very impersonalized and I felt that the people I had been in contact with were border line dishonest and just wanted to get me in the door and shoosh me along, so to speak.
We continued along with our service putting up with the same issues as stated above and made it to the final two games of the regular football season. Week 15 of the regular football season, we were excited to be able to watch a non-televised game, despite the non-HD picture, much to our dismay in the beginning of the 3rd quarter the game cut out and did not come back on. This occurred again in week 16. By this point, my husband and I were furious! I called and complained in reference to the previous problems in addition to the current problems, to no avail.
This brings us to one of the final legs of our Direct TV experience. In the beginning of February, the box in the living room (HD DVR) started freezing…several times a day we would have to reboot which takes several minutes at a time. I called once again. I was told to reboot, then I told the Customer Service representative I had been doing that and referred to the fact that I had to keep doing that on a regular basis. She said she was sending me another receiver and scheduled a technician to come assist. I received the box; however, no technician came to assist. We then received our monthly bill, which was now approximately $153. I called in reference to the billing and other issues. The Customer Service representative stated that my promotion was over and that was my new monthly service bill. I explained that I was told after my promotion the bill was suppose to be much less if I changed nothing; which was apparently wrong again. I asked what the protocol was for canceling service and she said I could cancel and that a recovery package would be sent out to send in the boxes and controllers, she did not mention any fee at that time.
At this point, my husband and I weighed our options and decided to cancel the service because of all the issues we were encountering with Direct TV. On February 27, 2010, I called Direct TV to cancel service. The Customer Service representative then told me that I would have to pay a $380 early termination fee. I was so taken back, I am lucky I was sitting down, but continued to talk to the cancelation department who stated I needed to write a letter to this department explaining my situation in its entirety to be reviewed and considered. The technician that came to hook up my service did not mention the cancelation fee in his explanation, which is my fault for not reading the work order in its entirety. However, with that being said, based on the level of service I thought I was going to be receiving I would have signed the work order whether I saw that or not because I wasn’t intending to cancel my service at any that time.
I called then to follow up with me letter and they told me they received it and it was 'denied' and they were going to take the $460 right out of my account...I said 'You can't do that, the request will overdraft my account' they said they didn't care!
This company is HORRIBLE and I will spread it to everyone I know, using Facebook, Myspace, word of mouth...whatever I have to!

I have been a customer of DIRECTV for 15 years now. The Customer service from years ago it today has been on a steady decline. However I think today might be at a low. All I asked for was to have a DVR model R22-xxx changed to an R15-xxx so I could have both a coax connection and RF connection for the remote. After 1 1/2 hours I got nowhere, then at the end was told to go buy one at Best Buy. I really do not think it was a bad request. However after being turned down, I figured since I have a protection plan I call, inform them my TV does not have RCA connection and need coax. They in response told me to go to Radio Shack or Best Buy and get a RF Modulator. In other words spend my money to get their equipment compatible with mine.

Well after 15 years I can honestly say I am looking to leave DIRECTV, maybe there is no company out there better, however I don't believe I can find worse.

Ronlewis21@hotmail.com

p.s. Customer Service Rep. says the President of DIRECTV only takes mail at a PO Box, sorry to say he is not willing to say where his own company is!

I AM AN EX EMPLOYEE OF DIRECTV. YOU ARE ALL RIGHT, THESE PEOPLE COMMIT FRAUD EVERY DAY, AS A NORMAL ROUTINE BUSINESS PRACTICE. DIRECTV IS ALLOWED TO DO THESE DEVIOUS THINGS BECAUSE OUR GOVERNMENT ALLOWS IT! GOVERN MEANS TO OVERSEE.. NOT ACCEPT MONEY FROM FAT CATS TO TURN YOUR HEAD
!

They have the worst possible customer service. Service was scheduled twice. They reschedule without informing. The second time, they canceled without informing. Ridiculous service. Unfortunately because of 2 year contract, I do not have options now.

I had cable before and it never happened once.

Direct tv is such a mother ###ing ### up. those ### wont even give us NESN anymore becuz they ###ing want us to pay ###ing 30 more dollars a month. And on mother ###ing opening day i hope thos ### up ### whor ###ers burn in ###ing hell

Direct tv has promised me a refund of 197.00 resulting from an overpayment. it has been a month and I have made 6 phone calls to them. each time I am told that it will take between 3 days to 2 weeks. I have been a customer of directv for 12 plus years. that is all about to change. I do not recomend that anyone use direct tv.

At almost $100 a month I get back to back commercials, for a paid to view service they increase revenue by reselling the same slots to advertisers and product networks, if you like 5-9 commercials back to back then Direct TV is for you but I know I would never sign up for it again.

Get creative. Title 18 of the U.S. Code makes it a federal crime to demand money not owed using the U.S. Mails and wires. You can file federal complaints because they are crossing state lines to conduct business. [Reference 18 USC 1963 [RICO] and U.S. Postal laws, also under that code section, prohibiting such conduct by mail]

I had a bit of trouble with these turkeys a few years back and an FTC complaint made short work of the problem. Of course, I cc'd a copy to the AG regarding possible federal criminal code violations.

I was charged 423.26 for an unpaid bill and three receivers that I had in my home. On 3/30/10 I received three boxes which they call a recovery kit to send in the equipment so that I won't be charged for it. It states in the insert that if you do not return the equipment in 7 days you will be charged for the receivers you have.

On April 1, 2010 they took out the entire amount of money including the receivers and the unpaid bill. I called the company to ask about what was going on because I had never given consent for anyone to take money out of my account. I was told in the customer agreement it states if they have credit card information, you give them consent to take out any unpaid balances. I read this part, however, I am still angry because they did not notify me about taking out this money.

And of course they don't tell you this when you agree to use their service. I was told there was nothing that could be done and when they received the equipment was when my account would be refunded. However I was also told that could take 3 days to return the money, and it takes 2 days to ship. I was told this information by a supervisor. I just called today and the customer service rep I spoke to said that it takes 3 to 5 days. I don't have a problem with the amount that is unpaid because I owe it. However, I have a problem with the entire amount bein taken out of my account with no notification, and no time to send back the equipment. I have been a customer for over 4 years and was not interested in changing to another company. But now I will NEVER use direct tv again!

Do not purchase direct tv ever for any reason they are terrible. Not like cable you have to pay for service if things don't work or buy their bs insurancea at$ 8.00 a month. But, here's the kicker. I upgraded abox to hd from standard. That automatically extends your agreement 2 more years. They don't explain it to you when you do it, they say it in the original install agreement you sign saying they installed the system. Know how many people read this bs fine print.no one does. they suck stay away you will be so much better off.

I have had nothing but problems with getting my direct tv rebate. Within 48 hours of getting my services I went on line and did the things I had to do to get the $21. rebate. The next month I got my bill and it did not show the rebate. I was told that it would be taken care of. I assumed they ment every month. The following month I got another bill and it had a late charge on it and did not have the rebate. I don't understand if they did not receive the original rebate request on line how where they able to contact me via my e mail? This time I spoke with Direct 8/3 I was told I would get the credit rebate but it would take some time. I told Direct that they charged me for the pay channels and I did not want them. She connected me to another rep. and he took the movie channels off. About two days later on 8/5 I spoke with another rep. about the the bill and rebate. I paid what I was told I owed $77.31. On 8/15 I get another call saying that they are not going to accept the rebate at all and I will have to pay full price for the year. This is truely deceptive business.

Direct tv sucks. They show the same programs and movies over and over. I am going to cancel mine soon.

There seems to be a lot of different situations listed under this one thread. First of all, I've never heard of a one year promo contract. Not saying it's not done or that you're lying...just never heard of one, so I can't say "yea" or "nay" on that subject. I do, however, wonder if a local dealership might have misrepresented themselves to you. Did you get it through an authorized dealer or through DTV direct sales?

As for the others (most of which are customers who don't seem to be aware of the leased equipment adding on a commitment), let me say that DTV has it's flaws, but it does rigorously asks its employees to tell customers that they have a commitment added when adding another leased receiver. People can be fired for not doing so. Problem is that it's a minimum wage paying job with lots of positions outsourced. Anyone who's ever dealt with Dell customer service or have gone through a McDonald's drive-thru knows of what I speak. And don't start launching on a tirade about raising pay and getting better people in there unless you want to see your cable bill increase as well.

Here are the ground rules...actually, there's really only one: If you didn't pay around 4-500 dollars for that HD receiver, it's leased. The other types are about twice the price for owned equipment as well. All leased equipment says on the box that it's leased equipment. Best Buy prints it on the receipt as well. If your box breaks and it's leased, it's replaced with another leased equipment...no commitment extension...though you may have to pay a 19.99 s/h fee if you don't have the protection plan. If your box breaks and it's owned but you have the protection plan, no commitment extension and it's replaced. If it's owned and you do not have the protection plan, you're pretty much out of luck b/c you're going to have to get it replaced with either leased (commitment) or owned (no commitment but greatly increased pricing) receivers.

Why is it that people don't bat an eye when they have a two year commitment placed on their cell phone accounts for getting a new phone at a reduced price, but when it comes to cable boxes, they act like they're being taken to the woodshed. Final word: buy your boxes if you don't want any commitment but know that you're going to pay much more and cannot use the box with any service except DTV. Unless you like to add and remove boxes for seasonal guests, I honestly don't know why anyone would want to buy.

If for some reason, you replaced a broken leased box with another leased box and it still put a commitment on your account, do not scream, rant, rave, and otherwise act like a loon. Explain the whole situation, and you might be surprised at a very simple resolution. If your agent acts like they have peanut butter for brains, don't waste time making yourself look like a poster child for anger management. Hang up and try again until you find one with a half a brain. I don't even bother telling them I'll try someone else, just end the call and hit redial as soon as they mention something stupid. And it's NOT just DTV. The work ethic is going down the tube. Many of the same problems you guys/gals are ranting about here, are things I've suffered under various other companies. Cable companies who charge 1/3 more for the same service and with price hikes every year. Dish Network not telling me at all that they were going to put me in another two year commitment when I moved and then telling me it was for bundling. My bundle company constantly charging me a protection plan fee four consecutive months after I asked them to remove it. A cell phone company refusing to let me out of contract when I moved into an area with absolutely no cell phone reception. Get use to it and educate yourselves on the new corporate mentality. The only way to protect yourself against becoming a victim is by educating yourself. Don't wait for the CSR to tell you what you want to know. Use your resources and find out yourself.

I completely agree. ### DIRECT TV.

The TV was good, but their business model, billing tactics (and errors) and their customer service is ###. ### 'em.

My name is Ralph Maliczak and my acct. # is [protected]. This is the second time I am trying to get my billing correct. @ months ago when I started with Directv I was told to go on line to get a $29.00 credit each month for one year. When I tried it would not go thru and some lady from Directv then tried and she said her computer would not allow it to go thru so she had a supervisor try on her computer and I was told everything was now ok and I would get the monthly rebate. I ha ve received 2 bills and the monthly rebate of $29.00 is not coming off of my bill. I want to have this problem taken care of so I don't have to waste my time on your billing.I would like to see your company do what they say they are going to do. My next step will be to contact the Better Business Bureau to solve this problem. I would hope that people that work there would do what they say they are going to do. Thank you, Ralph Maliczak Phone number is [protected]

I'd try The Attorney General. In my opinion BB is a waste of time. Here is some information straight from an email I received from DTV after I canceled (my 18 months was up.)
"Please call us at [protected] between 8:00 AM and 8:00 PM daily. When the system asks for a Personal ID Number (PIN), enter 1553 (this PIN is good for five days). There may be a way for you to request a PIN of your own. The person I talked to was a WORLD of difference from the main number. No BS and you go to a person that can actually help you. The phone number is Good but how you get a PIN number is not so clear. DTV sent me one. But then I was canceling and they wanted me to stay. I stayed but only Month to Month. BB I'll never waste my time with again. Once they could or would help but not anymore. At least that has been my experience. Of course you do what you think best. At least you can file at no cost. Me, I'll go with the Att0rney General. They are working on my complaint as I type this. BB did nothing.
patrickpat1947

In installation of dvr box the tech killed our phone line in some manner. Direct tv will not acknowledge that it was at fault and will not do anything about it but pass the buck. In talking to the employees who answer [protected] both a.m. and p.m. it appears to me that they have been instructed to acknowledge nothing and help with little.

I switched from Comcast to get NFL Sunday Ticket, on 8/31/09. Premier Package is "supposed" to include every channel, ((except PPV) - it doesn't), and include 5 months of Sunday Ticket. I got NFL S/T last week but all the channels say "NOT PURCHASED", this week. I called the "Preferred Customer Care phone # they gave me. It referred me to another #. The computer couldn't find me by either my phone # or Account number. After finally getting the computer to transfer me to a "real" person - I sat on hold for 20 minutes. I gave up. Direct TV is no more competent than Comcast - maybe worse! Try the Dish. If I wasn't "locked in", I would.

Absolutely ridiculous ads, with no integrity, intelligence, taste or ingenuity. Grinding cheerleaders and grinding Beyonce, how original.

There service on the phone and in person is the worst i have ever seen.Being self employed myself iknow i would have been out of buisness if i treated people like they do. They lie to you on the phone over and over. They tell you the tec.s will be at your house between 1:00 and 4:00 one day and it maybe 1 or 2 days latter with no phone call to let you know.

Scam and liars thats all direct tv people are if you want to make your life a nightmare direct tv is the way to go.

Cox and Comcast Cable is no better. Cable sucks these days and is very expensive. It's not even worth having. I went back to regular TV and much to my surprise got 30-40 extremely crystal clear Hi Def. TV. All I had to do is buy the box (about 40 bucks on E-bay or in Best Buy, etc.) and a decent antenna. No more monthly fees! I checked into the basic for Cox and it was like 50 bucks more EACH MONTH! It's ridiculous. Even the basic limited you only get like 15 to 20 channels. If you can do away with the little extra channels like SciFi (which I like but don't really need it), I definitely recommend it. It's not at all like the old analog TV. The key is to do a little reasearch on both the antenna and the box. I got the antenna in the attic and hooked it up to my coax which was previously used for my cable and runs through the house. My antenna is a Terk and it's amplified. My boxes are Zeniths which are very good, but my Philco's weren't bad either. Just do a Google search for reviews on both. There are tons of people who have given opinions and ratings.

i hav been with directv for about 10 years and now all of a suden i have no tv at all and want to know what the h has happend at 125.00 a month wy am i not getting tv. i want a refund that i just paid and they can come and get there equipment and i will find someone else to provide my tv service. i have had no problem in the past but this is beyond my understanding. i hav tryed to call them and got noresponse and i have been out of tv for 48 hrs. and i want something done. asap. S.C. MARTINSON look in your files. in richmond va.

I enrolled with DirecTV thru a package deal with Cincinnati Bell for 12 mos..only to find out after the fact that DirecTV stated I entered info a 2 yr contract with them...this was never told to me by Cincinnati Bell...I am still in the process of talking to Cinti Bell and trying to resolve this thru them...but in my 2-3 hr telephone call with dircet TV which netted me no useful help and no useful info I was told to call Cinti Bell as they are the one who misrepresented this offer, I encountered a "supervisor" named JAKE who was the nastiest, most useless person I have EVER talked to. He talked over me and I couldn't get a word in or be heard over his screaming before he hung up on me! Shame on DirecTV for not only employing such a person as JAKE but for promoting him to the position of "supervisor".

Direct Tv- such a bad experience. I am a new customer. Initially I talked to 7 different people got 7 different prices. I was on the phone 2 hours. They promised rebates off your D-tv bill and AT&T bill. So I went and signed up for my rebated when my bill came it was not on there.

So I called in to get it fixed was on the phone another 30 mins. Had to ask to speak to a supervisor to get them to give me the rebate. Then I found out that I had to call AT&T for their supposed discount. They informed me that I had a basic phone line and therefore did not qualify for the discount. So there is some false advertising going on with D-TV. So not happy with this company! They lied and they have employees that do not speak english so getting help is not really possible. I wonder if that is on purpose, I think so. Now I'm stuck in a 2 year contract, that they did not disclosed while I was signing up (for 2 hours). Only found out that tidbit of info after the fact. My suggestion is to stay with comcast or try dish network.

They keep taking channels out of my packages and do not lower the price, when you call to resolve a problem they lie to you, very unhappy with Direct tv, their service is very bad.

For anyone out there with these complaints with Directv you need to report this to BBB so they can take actions for you. There is not enough people going through the BBB letting them know what is going on. What they dont know they cant take care of . So people please when looking for results go to BBB.

After having NFL the first year I enjoyed it. Next year they billed me for NFL without mailing invoice or giving me any heads up that I got it agiain. I had searched for it on my Guide button but I had no 700 channels showing no NFL, only when I called and complained that it was revealed that you press 702 on your remote, so I loss first months viewing, only because they did not notify me that they had changed to a secret way of viewing the NFL. Not only that when it was revealed I asked to speak to her supervisor she hung up on me. I do not like how they tap into your credit account and abuse and extract money out of your account without invoice. When I asked for invoice they said they had the wrong address.

I am two years late in writing this letter but I will feel better just knowing that I finally got this off my chest. Around two years ago I was discussing with my neighbor how unhappy I was with Dish Network. He said that he had just switched to Direct TV and that if I switched I could give his name and account number as a reference and we would both get a $50.00 credit. I called the Direct TV number I found in an ad in the newspaper and spoke with a customer service rep. I told him what my neighbor had said about the $50.00 referral credit and he assured me that it would be taken care of. Throughout our conversation I asked him two or three times when he needed my neighbors information so we could get the credit. He kept saying that it would come up later in the transaction. When he finally got done taking all of my information he still had not asked for my neighbors name or account number. So I asked again and he told me that it looks like we did not qualify for the $50.00 credit as that screen never appeared on his computer while signing me up. "Sorry" he said. I should have cancelled right there but I didn't. I waited a few weeks and finally called Direct TV customer support and complained, the woman I spoke to took some information from me concerning what phone number I called when setting up my account then looked up my account on her computer. She came back on line and informed me that I had not used the proper number to be eligible for the $50.00 credit and that there was nothing she could do. "Sorry" she said. She could not tell me why the service rep who set up my account kept telling me that he would set up the credit only to tell me that I did not qualify or why he never told me that I needed to use another number if I wanted to qualify. I guess the only thing I can do now is go back to Dish Network as protest against the lies I got from Direct TV.