DirecTV review: very poor service and unacceptable contract 1397

By the way Mr. CDEINC, when one contracts agreeing to deliver a service and the DON'T DELIVER THAT SERVICE, that's what is better known as BREACH OF CONTRACT!
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Canceled our service because we moved. Was told to UPS receivers back to Direct TV, which we did. That was OVER A YEAR AGO!
Now my wife and I are getting hounded by a collection agency saying we owe them money for the un-returned receivers. So now we have to dig through all of our stuff that is in storage and find the tracking number for the ups stuff. Why did the not contact us after a month or 2? A year you have to be kidding me!

First of all you spelled alzheimers incorrectly, move your mom in with you like I did and then you would be able to help her with these things. Don't blame Directv or any other company out htere for your downfalls .

When we signed up for Direct TV on Dec. 27, 2007, the installers had a contract that stated our term of service was for one year (12 months), which we signed. When I called to cancel service on [protected], the customer rep for Direct TV informed me that we signed up for an 18 month term of service, and that we would be charged an $80 early disconnect fee. Extremely unethical customer abuse. Not charging us an early disconnect fee would be the right thing for Direct TV to do. I will go to the Better Business Bureau in order to fight the disconnect fee.

I don't have enough time or energy to list all of things that have gone wrong with this company. The bills have been incorrect (charges for movies I never ordered and service calls that I was told were free). My husband was "stood up" on three separate occasions for a service call at our house. The local channels that we "receive" through direct TV are completely unreliable. If I turn the channel to a local station, I may get HGTV or some hockey channel instead of my local news. I have been trying to get this situation addressed for MONTHS! Calling their 800 number is THE WORST ever. I can't understand the people and apparently no one can a make decision. I am DONE with this company.

In January we had a problem with our reception. A service representative came to our house to investigate the problem. He discovered that the eye on the satellite was faulty and replaced it. In Febuary we received our bill with a $49.95 service charge. When I called to dispute the charge I was told that they would apply a $35 credit but we would have to pay the remaining $14.95, and suggested I add their $5.99 monthly protection to avoid this service charge in the future. I emailed Direct TV and they replied that they leased the equiptment and as such the service charge was not their problem and I would have to pay it. This is just a marketing strategy to force customers to pay extra monthly fees for their protection plan and as such is an unethical way for them to avoid taking responsibilty for faulty equiptment provided, delivered and installed for them.
Once our contract is over we are hooking up our computer to our TV and watching television shows via the internet for free. We may not be able to record what we watch and we may not have some "perks" but at least we won't be paying an outrageous monthly fee to a company that manipultates their customers in this manner.

I would like to post a complaint about Direct Tv. I was online trying to establish service when I was notified online that you have to have a major credit card, not a pre-paid debit account. However this did not stop them from billing me $200 for equipment fees. I called and got the run-around and when I finally spoke with someone he was of no help. Not to mention after I told him why I called he never tried to calm me down. He just stated I don't know why they charged you, it must have been for equipmentthat you were going to get. I told him yeah, but how can they charge someone for equipment when there is no work order? The young man just twiddled his thumbs and said you will have to speak with your credit card holder. I informed him that I had I just wanted to answer to my question. He sais in 7 days it should be applied back . What a load of crap no answers, no clue and poor customer service. I will never apply again. They are so happy to try to get a new bait on the hook when you call, but when you are complaining its another story. BOOO to you at Direct Tv. I will be reporting you to the better business bureau!

this is our first experience with Direct TV...when calling the number off of their website for services, billing etc last may 2009 I was given a quote when receiving our first bill we will billed and extra $30.00 for each box..tried to call and said look this is the quote I was given and I specificly asked your representative for the exact amount we would be billed each month...well I got the talking points from the person on the other line, asked for a supervisor, same talking points, asked for her supervisor and got the same rederic...useless wasting my breathe...well now it is about 9 months later and we are needing to move as the owner of the house is selling the property..so we find a house but owner will not allow us to install the dish on rooftop..got a letter from the owner stating so..called up direct tv...now they say we have a 2 yr contract instead of the one year because we upgraded to a DVR on inital installation and that there will be a 290.00 charge for early disconnect...it is like talking to ###s...I informed them that if they charge my acct or try to collect this fee that I personally will get my self a lawyer and counter sue...I was never informed of the 2 year contract..talking to other people they have the same problems...I am a very understanding person but when people bold face lie to me I see red and it may cost me more for the lawyer but I will pay it..judging from the complaints on theis website I am not the only one who has been lied to...I am reporting them to the oklahoma states attorney general...

We contracted for a "bundling service" with Direct TV in October 2009. Since we bundled with Embarq for phone and internet service we would be entitiled to a $15 per month credit on our Direct TV bill ( we have the original advertisment mailed to our home) for one year. We have spent hours trying to resolve this with the billing department, customer services and the bundling department ( the customer service reps from Direct TV have even told us that they do not have a " bundling department"...as of this date, no action has been taken other than they will "put a note in our file"...this is a clasic case of false advertising, and it is my belief that their service representatives have more training in how to piss the customer off than how to resolve issues...have filed complaints with Bureau of Consumer Affairs and BBB...we'll see if anyone lisitens. How I wish we had found this site before we signed the contract...a lesson learned!

Did you get this is writing? Did you call up Embarq?

Last Friday a new tenant of mine had set up an appointment for Direct T.V. installation. I was unaware of this until a couple hours before their arrival. I allowed the install providing the old dish be removed from a former tenant. The installers drilled two large holes they assured me they would cap off. When I went outside I noticed not only did they not cap off the holes they also left cable wires hanging off my house, drilled new holes in the side of the house for the dish instead of putting it where the old dish was, and left the large mounting bracket and screws on the ground. A note was made on my account of the problem and I was told by the rep that they would be back out within 5 days. This was told to me after he said Direct T.V. does not take responsibility for this, it is the contractor they hire out to do the work that is responsible. I told him I was concerned they would come out and only see part of the problem so please make sure I am here so I can point out what the issues are. He put me through to Tech support to relay this message and the woman I spoke to had no idea why he sent me on to her. She then told me the contractor had to respond back to me within 20 minutes? I asked her to repeat that. "IN TWENTY MINUTES THE CONTRACTOR MUST CALL YOU BACK." That was seven days ago. No contractor has called me back, I don't know who the contractor is to call them directly, and no contractor ever came out within the 5 days I was told they would be out in. I just called and spoke with a new rep who said he would put a note on my account but there was nothing he could do. He assured me that a rep from case management would be in touch with me within 24 hrs. The problem seems to lie with the communication between direct t.v. and their hired contractors. These contractors don't care what they do to the homeowners property during installation and Direct t.v. placing the blame back on the contractor for the shoddy installation serves as no satisfaction to the customer. If there is no resolve of this by Direct T.V. they will leave me no choice but to tell my tenants they must remove Direct T.V., I will then have to take my photos of the damage and mess they left behind and file a claim with small claims court, and I will file a complaint with the Attorney Generals office online. I have taken this route before with good results and I will do it again if necessary. Customer service has gone to hell in this country...and I use to work in Customer Service!

I signed up for direct TV slightly over 2 months ago. I'm a busy person and I missed the notice that I needed to sign in for the rebate. When I went to do so, I was told that it was over, that I would be paying twice as much and that I had a two year contract that they would uphold at that price.

I've missed this by 5 days. If this company wanted my good will, they could honor my rebate. Or let me out since the price I signed for is not the price I will be paying. They told me that was not a possibility and that they would charge me $ 450 to get out of my contract with them.

These are practices I haven't seen since the early eighies with phone companies. I was not paying attention, and therefor evidently I'm stuck.

Whenever a company offers a price where you have to go through hoops to get that price, then you know they're predatory. They're expecting people not to read. I wish I had any hope that they would fix this. I suspect it's exactly what they had in mind.

Customer service deliberately tries to change your plan every time you talk to them. In order to get details of your bill online, you have to agree to a paperless statement. This business is slimier than the cell phone companies that I have dealt with!

Horrible experience from the very beginning! I have always had cable and have always been very happy but where i was moving to did not have cable to the house only satellite so i decided to try it. Only 23 people, more than 15 hours on the phone and 4 days off of work and 2 weeks later, 5 out of 6 of my tvs were set up...We started experiencing problems but were caught up with the bad weather and holidays, etc. And i just couldn't imagine dealing with the terrible customer service again...But finally i called because my dvr had again not recorded a show that i had set and the tv show i was watching went off and went to "searching for satellite". You could chalk it up to bad weather or whatever but other tvs in the same house work on that channel! So we would have to play musical tvs to figure out which ones were playing the channel, which ones could be reset and which ones just were not working! Then i called to get this fixed and they told me it would be $50 or $5.99 a month or $340 to cancel! Don't do it! Stick with cable!

I added some extra service to my existing Direct TV service. They charged me the installation fee upfront but couldn't provide the service for some technical reasons. When I asked them for a refund. They said it's not just non -refundable but I would also get fined $300 for a cancellation. Is anybody in a public lawsuit against them? I'd gladly join that.

I thankfully don't have Direct TV bill me directly out of my account. I did however cancel with them knowing I did not have a contract with them. I asked several times to several people through direct TV and the other company (Qwest) if there was any contact. I was told there was not. Now that I am leaving there is a verbal (Laughing at that) contract agreement. I did no such thing nor would I. I am going to find out what I have to do in the mean time I put it down to the most basic of accounts they had (29.99) a month and will be disputing the over $30o+ charge they say I will owe if I cancel in which I will dispute. DO NOT USE DIRECT TV WORST COMPANY EVER.. And to think I was leaving because of quest... Never and I mean never again.

We subscribed to Direct tv on April of 09, because we had been customers of DishNetwork for awhile and saw that Direct tv had a better offer. We were promised a good package with many channels and HBO and Starz for 3 months free. Included in this offer was up to 4 recievers free. All this for 49.99. We recieved the first bill right away and they charged us 89.99. When I called back to ask why so much, I was put on hold because they said that wasn't their department. So I waited about 10min, finally when I spoke to someone they told me I had to go online and fill out a rebate in order to be billed 49.99. Then they told me it would take about 6-8 weeks for it to kick in, so we basically had to keep paying 89.99 until the rebate was processed. We were not told about going on line to fill out a rebate or that it would take that long to process. We payed bills of 49.99 for about 2 months when they started charging us 108.00. When I called to ask what was going on they said the charges were for HBO and Starz. I told them we were supposed to get them free for 3 months and we still had one month left and that anyways the person that I had spoke to told me it was ok to cancel at the end of the third month. He then told me that I was wrong that it was already the 3 months So I told him to just cancel those two channels. After that we expected out bill to go back to the 49.99 as promised for 12 months. we it didn't, we started reciveing bills of 63.50 So I called again and asked why they were charging that price. The person that I spoke to was VERY VERY RUDE! I told him when we called to get DIrect tv, the person who I spoke to told us it was only going to be 49.99 a month for 12 months for the package and recievers. He then told me that it wasn't possible because they cannot go that low in pricing for that package. I wrote down everything that the other person had told us when we subscribed, the price and even the persons name in case of a problem. When I told him this he told me that I must of heard wrong or that the person made a mistake! Basically he was trying to say I must of been stupid and didn't understand what the customer service rep was promising me. We argued for a while and when I told him I was just going to cancel, he told me if I did before the 2 yr contract was up we would be charged a cancellation fee of 400 dollars. So basically you either stay with them and pay what ever they feel like charging you until your contract is up or pay 400$ to cancel. We really are outraged by their lack of respect for their customers, I wasn't even raising my voice to this person and he was yelling at me over the phone telling me that I wasn't understanding him. The other problem we had was that we bought this particular package because it had the channel Versus. My brother is a MMA Fighter for WEC and that is the whole reason we switched to Direct tv. so that we could see his fights, well we did not know that there was a problem with between Direct tv and Versus. They took the channel off of Direct tv programming but they still kept charging us as if we still could see this channel. When we called to complain about this they tried to talk us into keeping it in case they brought the channel back! I told them no way! We are not about to pay for a channel that we cannot even see anymore! Besides who knows if they are even going to bring that channel back! If anyone knows where we can go or what we can do to cancel without paying the cancellation fee? We are really unhappy with this service and do not wish to continue with them at all! But we cannot afford to pay 400$ just to cancel extremely bad service! Any ideas?

I have had DTV for over 10yrs. they slowly decreased quality programs, in the past 2yrs. have shifted to a blunt total disregard for there customers with the most horrible programs, reality shows that monkeys wouldn't watch, they must have the support of the Govt. in order to steal our money, and give nothing in return, this is robbery, simply, when we 1st. signed with DTV a payment date was established, the 3rd. of the month, and for over 10 yrs. have called before, and at unspeakable hours, like today, Sat. 8:15am, we tell them every month not to call period, and they call for payment, and to thanks us for payment, this company has to be the biggest ripoff in US history, they should be t by the Govt. and be seriously warned straighten up or loose there license to steal.

I am so fed up with Direct Tv. I had been recently disconnected. I requested a paperless bill never got it.
I pain the past due fees, and still not reconnected. I was charged a fee to pay over the phone reconnect fee etc..
I email them and they send back that I owe 290.00 more. what? I call them and find out that was a mistake. But in order to be reconnect I have to pay my current bill which is not due for another week. So the due date is really a just kidding date.
I paid the current bill. And guess what? still no service on. They owe me 80 cents. And I had to pay another phone fee to pay my bill early. They suck!
If you try to call customer service, you have to pay your bill in full before they will talk to you, even if its not due.
If you dispute the bill, you have to pay it before they will connect you to customer service. If you dont pay it, they just take it out of your account.
They are over priced, and the equipment constantly breaks down, and you are out of luck. If a dark cloud rolls by it goes out.
DO NOT USE DIRECT TV! RIP OFF!

I was sold Direct TV at Costco. The sales person said install was free. When the installer ran the cable around the side of the house to the junction box, he said I would either have to pay him $50 to bury it or do it myself. (approx 90 ft) I'm still trying to get my money back but they have already dinged my credit card.

When their installer put in an hd receiver, he added the hd service, but did not disconnect the non-hd service. We did not protest the bill because we thought we needed two receivers - one for the hd tv and one for the non-hd tv. When we upgraded the other tv to hd, i asked when the bill would go down and was told by the installer that i was being overbilled and to call the company. Well 5 phone calls later, i was accidentily told that they had denied my claim. Contacting billing dispute was by snail mail only. No phone number. They called me and said in effect - too bad about the $1, 000 overbill. I am going to small claims court to sue for the money because their rep made the mistake and i have to pay for it. Sneaky billing! Also, it took 2 phone calls to get a box to return the equipment their rep told me to throw away! If i had not procrastinated about throwing out the trash, i would be another $425 in the hole to them. Terrible customer service.

When I ordered my DVR it was for recording programs and movies, then I purchased a Toshiba DVD REcorder and I was able to copy from the DVR certain movies that I love when I was young that I wanted to keep on DVD. I was able to copy 3 of them that I had recorded to my DVR. Suddenly I can´t copy a spit if that was possible, l I keep getting a message that what I am recording is not alowed. None of these movies were shown on HBO or Showtime. All of them were shown by Turner. I tried to record a commercial to my DVR and then to the DVD Recorder as a test, same message. It can not be because the movies are copywrite because the 3 that I was able to copy are 3 of the most famous movies of the 1960´s. One of them is Ben Hur and I did not have a problem. I remember being able to copy from my TV to a VHS tapes, so many movies, one of them was The Godfather all 3 parts. So why now we can´t?

Our next door neighbor is having the same problem I have, and is as upset. He pointed me to this forum. I just read on one of the forums here on Direct TV a post by a very unhappy customer who is on the same boat as I am. He feels that Direct TV is getting ready to charge for every movie that we record via DVR that is then copied to a DVD. Nothing was said to me, when I purchased the DVR or the DVD Recorder.

Maybe we should investigate a class action suit. I hope that someone from Direct TV is reading these posts and make sure they change their minds about charging, if ths is what they are planning. I doubt it is a problem with the equipment, but something is amiss here and it stinks! The saying goes the customer is always right, well, not here, we are getting the shaft and that is a mild way to put it.

I called on the 21 day of Jan, 2010 and asked for an early dissconnect. I talked to a lady, her name was, Joyce. I explained that my Brother-in-law could not pay his rent and had to move.Joyce, said "let me see what I can do to help you. I was told to hold and she would be right back. I did so.When Joyce returned, said I have good news, You will only have to pay $100.00 . I asked "are you sure, if I pay a $100.00, that my bill will be completely.""Joyce said, "yes". Now I'm very greatfull for her help and we said goodby. I figure I'll receive a bill for $100, 00, but insted I receive a bill for $371.00. This most absobent amount.I would like to know What happened to Joyce as she, "Did quote me a cost of$100.00. If this were You, "what would you expect to pay?
I'm not satisfied with the letter I've received, nor the conversation with your Rep. I would not recommened this service to any one ever.Loretta
Hastick

Just got my dish and had it hooked up and found that they cannot change my billing date . All i asked if they can change from the 7 of the mounth to the 18 of the mounth they said no. So i told them to shut it down. Then they tell me i would be billed for eary release i just had it instaled on the15 to the18 thats worng for them to do that.

When I decided to cancel my services with Direct TV, I called them and they told me that they were going to take $250.00 out of my checking account. After checking my account the following Monday, I discovered that they withdrew $357.00. This could have caused an overdraft if I wouldn't have checked the account. Per my banks advice, I canceled my debit card as they said that many people were having problems with them. I then called the company and talked to a women who informed me that it included the balance of my last statement. She also confirmed that I now had a zero balance. I was not happy that they took it upon themselves to take a different amount than what they said, but I figured that I was now done with them. I was then sent a statement that I had a zero balance. A couple of weeks later I was sent a notice that I owed another $41.00 for movies that I have never received. These were movies that we tried to order off the TV but becaues we were not hooked up to the phone line, we could not receive them. They charged us anyway even though we could not get them. I told them to send me proof that I ordered them and that if I did, proof that they were not paid for prior as I seemed to have paid for movies on my monthly statements. I never got that proof, he just argued that his word was the proof. About a week after that, I received two phone calls on the weekend after the close of business informing me to call them immediately. When I did, of course there was no one to talk to. No more phone calls until the collection agency called with a recording to call them back. Something has to be done about this company because they are doing nothing but stealing from people who at one time put their trust in them and were customers. I am all for a class action suit.

While watching the Seattle Mariner's on FSN (FoxNorthWestNetwok), we experence at least three to four commerical breaks during the middle of an inning and even between pitches while a batter is in the box. This occurs every game, if this is not resolved we will change back to ComCast. It has allready occured during tonights game three times and we are only in the 5th inning.

I agree the worst the worst customer service I have ever dealt with, they rip you off bad and lie to you my contract will be over in 11 more months can't wait!

i was promised 29.99 monthly for choice package and they charged me the regular price 58.99. Could someone tell me what to do about this.

Direct TV is such a bad company. They take money out of your account if you don't pay them and they don't even inform you. they took $720.00 out of my account making have a over draft in my bank and now I'm in debt because I can't pay my loan because of them. I didn't see why they did that when my service has been off for 2 and a half months and now they decide to take all that money out. I tried writing to them, but no one has wrote me back about anything. If they keep this up they won't have any customers and I will spread the word that they are a ruthless company.

My Father is 89 years of age and I needed to place him in a 24 hr care facility. He also has dementia and can not stay alone. I called to cancel the service and was told that it was a 18 month contract. I was changed $80 for canceling the service 4 months early.I was told that even if he died I would be responsible for the eary termination fee.

Hey CDEINC, I think you need to obtain a little more information about these complaints before you jump to such an ignorant conclusion. With Direct TV...THERE IS NO CONTRACT! We called Direct TV and signed up for one of their promotional packages over the phone. The customer service representative we spoke to NEVER informed us that we would be under a 2 year contract by doing so. Direct TV DOES NOT present you with a contract to read or sign when a technician comes to your house to install your equipment. Direct TV DOES NOT send you a contract to read or sign with your first bill. The only time Direct TV informs you of this is when you try to cancel their services. You want to call people "stupid" who are frustrated with this? People who are smart enough to know they should not be legally bound to a service that they never signed a contract for? I will not call you "stupid." But, I will say that you are ignorant in regards to this subject. Maybe you should do more research on a topic before you arr0gantly disrespect a mass amount of decent people with ligitimate concerns.

I had direct tv with problems from the start. Icalled in for $21.00 rebate before the installation which they told me I would see on my first bill, after lots of calls and promises 3 months later I received it then I had 2 disruptios for hrs with no tv and they told me they would send a service tech in 2 days which I almost fell out of my chair.
I did cancel and now they sent me a bill for early cacellation of $340.00 do I have to pay this?

I am unemployed and low on resources. I had Dish Network and I was very satisfied with their service, programming etc. I received a flyer in the mail about getting Direct TV for $29.99. Because I was trying to reduce my costs I contacted Direct TV. I explained to the person on the phone that I wanted to reduce my costs because I am unemployed and told him about the flyer I had received. I told him what I was getting from Dish and that I wanted the same from Direct TV for $29.99 I explained that the only thing I did not like about Dish Network is that I run out of space on my DVR. "Oh" said the person I was speaking with, "Direct TV offers much more room to record". I asked that HBO be included in the package and that I would pay for HBO just like I pay for HBO with Dish.

Because I have had plenty of experience with these rip off services and I knew that what the flyer advertised was too good to be true so I taped the conversation with the phone sales person. I received my first bill and was shocked to discover that the service was much more expensive then Dish. I called Direct TV to tell them that I wanted to cancel the service and I was going to send them their equipment back. That is when I was informed that I was tied into a two year agreement and would not be able to terminate my contract with them. I hadn't read the fine print which was so fine that I needed a magnifying glass to read it.

Does anyone have any suggestions about how to proceed? I am going to fight Direct TV. I am unemployed and have plenty of time on my hands. All I do all day is look for employment. It would give me enormous satisfaction to see these crooks in court. I have not explained all of the facts here, because no one would read it [too long]. Suffice to say that I think that I have been conned and I want to take action.

I have a complaint about the salesman who talked me into DirecTV. I was never told I needed a land phone line plugged directly into my receiver in order to buy pay per view movies with my remote. I don't have a phone jack any where near my ppv receiver and therefore can not plug a phone in. I feel I was misled into signing a contract that I now regret. Also, I found out I can't get On Demand without adding other equipment to my receiver and router and paying additional fees. I am really upset that I am getting less for my money than I did with Cable TV. You better believe I will be switching back to cable tv as soon as this unreasonable contract with DirecTV is over. That's another thing. I have to pay a fee to stop my service. Cable doesn't charge you to leave them. I'm disgusted with the lack of product and services I am getting from DirecTV and hope they will change their policies in the very near future. Or I know I won't recommend them to any one I know.

I made a complaint earlier about Direct TV and re read it after submitting it and wanted to correct something. Where I said "It goes without saying I contracted Direct TV, " I meant to say, it goes without saying I cancelled Direct TV. Sorry.
Steve

From day one Direct Tv has been bad news! I have not gone one month without having to contact them in reference to some sort of problem, whether it be billing, box problems, lack of service..etc.. and more than a few time when calling to report a problem their systems were down! What was more shocking and should have been a foreshadowing of their poor service were the two "installers" outside my home using foul language due to the fact that they could not figure out how to set up the dish, later the supervisor had to come down to ensure they would finish the job! I would never recommend Direct Tv to anyone! Save yourself the time, money, and hassle!

1. Representative lied about getting a free DVR with package. When I called in on that I had to fight through three levels of customer service rep. Finally a supervisor agreed to send me a $100.00 gift card to cover for being charged.

2. I filed for a rebate online. Needless to say the rebate never showed up and there is no record of it... Boom price goes up $30.00 a month... Luckily I have the confirmation number.

3. After three and a half hours on the phone talking with various customer server reps and supervisors I was livid. I have been lied to and abused by this company and will no longer take it. Seeing this website and the countless complaints online has left me enraged. Direct TV is a dishonest company! Dishonest companies should not EVER be allowed to profit from their actions.

Since I found absolutely no help from anyone I have decided to go to war with Direct TV. Rather than pay the early termination fee I have come up with a better plan.

1. Reduce your programming to bare minimums.
2. Purchase the 5.99 equipment insurance.
3. Knock the dish out of line once a week and call for service. This is at least a $50.00 service call.
4. Call customer service as often as possible. Those reps get paid and for every hour you spend trying to get your problems handled. Direct TV loses $15.00 to 25.00 per hour spent on the phone with them.
5. This is the clincher, after a few months of this Direct TV may decide that you are no longer "profitable" and cancel your contract. Make it a point to tell them that you really enjoyed making sure they did not profit from you.

While this is a pain in the ### and does not save you one plug nickel it IS the right thing to do! If enough people that were upset took this course of retaliation they would have no choice but straighten out. Companies these days don't care about what is right or wrong they only care about your money! MAKE THEM PAY TO STEAL FROM YOU!

Reckless damage to our house. Even worse is the posturing of the "claims officials" of Direct TV . All we are insisting on is licensed and bonded referrenced contractors to give estimates. What are you hiding Direct TV? Reckless installers!Arrogant Big Lake Manager says that the gouges in our knock down textured cathedral wall that contains surround sound speakers, can just be buffed out!

I had direct tv for a year when it was discovered i had cancer. I needed to move to ca for treatment. Direct tv charged me 460.00 for termination even though the satalite was in place. This is the worse company i have ever dealt with. Do not do business with these scoundrels. Do not expect any help from politicians as they are in the same category. Serious go to a reputable company, any company that requires a contract is a rip off.I will make it my lifes work to warn people about this horrible company and lousy customer service.

Direct TV charged my credit card $238. when I cancelled service after 6 months. I disputed it on my Discover card and was credited the money. Yesterday I got a bill from Direct TV for $238. They reversed the credit card bill. I never signed an 18 month contract and this company is committing fraud. They need to be stopped. I will do what I can to remedy this.