DirecTV review: very poor service and unacceptable contract 1397

the company lie to me and said that i owe $59.27 then i was making a payment and it said i owe $89.99 and i called them and said that they made a mistake and that i owe them that $89.99 when they conformed me that they made a mistake first and i owe $59.27 they said that i owe that and i have to pay that amount$89.99! so now what they can charge me what ever they want? so what if i make that $89.99 payment and then say that i owe more... thats not fair i cant trust them and if i dont pay it effects my credit just cause its there mistake and i have to pay for it!

I created an account with DIRECT TV, starting on April 17, 2009. MOST of the information given to me when creating the account was false, monthly bill about 37$, cancellation fees 200$. but my first bill was 73$, I called Direct TV they asked me to pay 52$ only. second bill was 104$, third one was 74$, I sent email to consumer protection (better business) and Direct TV apologized for any inconvenience and promised to fix the problem and my bill will be about 40$ but they kept charging me for 73$ amonth, so I caneled my service now Direct TV asking me for 400 $ for canellation fees and 144$ for bills, don't trust this company.

Ah Ah direct tv you charged me a 200.00 deposit and told me, i would get it back now i cancelled now you say, i wont get it back when i cancelled your serviced. i was told it was to buy the reciever and i would be paid back. Now you want to attempt to screw me, well i blocked you from any way to try to charge my account. I will keep the reciever, and I will not pay your stealing ### a dime till i get my deposit, and thank you fellow americans for posting about direct tv, saved me a theft outta my account!

The salesmen at AT&T stores that sell DirectTVdo not tell you that you are under contract for 18-24 months. So when you decide to cancel due to being unsatisfied or simply because you are moving out after a year, you have to pay a cancellation fee you didn't know about for a contract you didn't know you had. We all know that the cell phone services are under contract. But they purposely fail to tell you that DirectTv service is under contract as well. You will never hear them mention contracts in a commercial!

I have been extremly unsatisfied with DirectTv from the first day. Their company as a whole is extremly uneducated and they need improvements in every area. Never expect for their routing to be done in a timely or cost efficient manner. Their customer service is no where near excellent. Every one always tells a lie just to get you to buy into their service. I was told that I would have local channels and when the tech installed it he even lied to me and told me that I would, come to find out they do not even offer local channels in my area. They are overpriced and everyone that I have talked to is more than rude. The local office staff are very inexperienced and apparantly do not know how to run a successful business. The management hires rude office staff and installation techs. I would never recommend Directv to anyone.

The Direct TV service was good, but the way they do business is like "snake oil". They did convince me to change from Time Warner by advertising a special rate. I called and started service over the "phone". From the start, this has been an experience I want to soon forget. At first, they wanted over $ 100.00 for the install. Secondly, my bill kept coming in "zero" balance. i got curious and starting checking and found they were charging my credit card and without my permission. I then found they were overcharging me based on the rate they said I would be charged. I tried for 2 months to correct the issue, but they just would not listen. I cancelled the service and now am arguing about months of service I did not use and early termination fees. They suck you in and take advantage when you're not looking. Consumers beware of "snake oil salesman" and the companies they represent. This one is definitely one to avoid at all costs.

Direct TV has a two year contract to punish you if, for some reason, you can not continue with their service.

I have been a coustmer of direct tv since 1996 and never had a late payment today 3/1/2010 received a call telling me I had to pay the Jan bill that I had forgotten about by phone & even after telling the rep.that I had scheduled Jan & Feb 2010 bill to be paid on line my service was terminated as of today 3/1/2010

Direct tv customer service sucks. my only regret is there was no one to warn me about this company. so here is my warning to all that is thinking about joining direct tv. the customer service when you call is rude for one and the things they say or tell you is all lies, because when you recieve the bill it's something different. this company purposely directs your calls out of state so they don't have to deal with you locally. I'm never going to continue with this company ever agian. For all you people that isn't believers try it out. one last advise "I Told You So."

Several times am watching TV and screen goes blank some times
it comes back some time not for a while--very frustrating must be neglecting the maintenance

I agree 100% with evryone of you that complain about both satellite companies. I would tell everyone to contact yur state agencies that govern these companies inluding but not limited to the fcc, contact your congressman, state representatives. The problem with why they get away with it is because we all have a tendancy to complain and not act. This posting will do nothing, the more people that call those agencies such as the attorney generals office in your state the more they will look at it.

Maybe they will let all the companies compete with one another in all cities if we all unite aand compalin to the right agencies, yes it will take time from your day, but will make it a better world if we all unite and compalin equally. Pint and case conn's electronics in texas.

We talk about how the economy is and we have no jobs yet these companies outsorce to other countries like india, phillipines etc. What i do is everytime i call and get someone out of the country i ask to speak to someone in the united states, and then i complain to them. Again if we all ask to speak to someone in the states everytime we speak to someone oversees that is taking an american job, things would change case and point (Dell), keep in mind that by playing their game we are savings those companies billions of dollars in american jobs, they waste our time because they dont understand us and we dont understand them, we have a recession and to top it off we do not get the benefits in savings with the monies these companies are saving. Wake up everyone! Take time to complain!

My Direct TV contract expired. I canceled received a email saying my final bill was $172 which I would be receiving in the mail shortly. The next day I received a email with a shipment confirmation for my return equipment. 2 days later I received the boxes. 2 days after that my checking account was debited $404. When I called they said they would give me the money back WHEN they got their boxes. Their our soo many problems with this. One the money they took out of my account was beyond the final bill days prior. Two the letter with the box said you have 7 days to return it they did not even give me 2 days. Three the email clearly gave a amount due AND even stated customers with equipment due would receive another bill IF equipment was NOT returned. So I call and they tell me I get my money back after they get their boxes back. This totally contradicts everything they had sent me IN WRITING mind you prior. So yeah tomorrow I will be going to my bank to back me up & if they do not I will stop doing business with them. I am going to talk to a lawyer AND am going to tell every person I talk to what they did. To top it off they used my credit card I use for online billing not the one they have on file..and I do not have automatic bill pay. I use one time payment only. They used that after they could not charge it on the one on file. Their customer service person said if I used it on their website they had the right to save the information for future charges at their discretion..I have never ever heard of a legitimate company practicing business like that.

over $800 was taken from my account without authorization by dirct tv because I allowed someone to use my card to start their direct tv account. There was no notice given me, and now I must pay bank fees and a myriad of other fees on top of the $800. In the end this will cost me well over $2, 000 dollars to resolve. I dont know how im going to pay my rent, my car payment, or any of my bills at this point all because i tried to do something nice for someone. I truely hope someone files a suit agianst them. I'm looking into it, but with my luck it wont go anywhere so I hope someone here gets the best of them.

We had been in a dispute with DirectTV over the amount owed. We received a bill for $397 which we did not agree to. They gave us an early termination fee although we had been with them 4 years - they said when we went to HD it renewed the contract. Additionally, we had referred a friend and were entitled to the $100 they advertise. They said we were not qualified for that since we terminated our services. On 2/17/10 we received boxes from them to return the equipment, they were picked up by FedEx on 2/19/10. On 2/22/10 they took $628 from our account, which was not authorized. It included $239 for equipment not received. We got ahold of FedEx and after tracking found out the equipment was delivered on 2/24/10. We called DirectTV and they said we were entitled to $239 and we would receive it in 6-8 weeks. They should not be allowed to do this!

I have the same problem.

Do not do bisines with directv- were pain money for not working equipment.Call for service-been told mast pay for repairs (Why? Equipment not belongs to customer-it's leased -5$ per receiver).
Were receiving charges 2 month after my order cancel service!
Somebody forget mark it on my acct.Even after service was cancelled-they still charge " minimum programming fee"?, and then cancellation fee- with no contract already?Returned equipment-asked to send final bill-never got it, got call from collection agency ride away-without warning or letter-paid 113.50 for nothing-just were threatening to be reported to credit score records .Were trying to dispute charges-nobody wants to do anything- one answer-have no authority.Save money-do not do bisiness with directv

I have recently gotten direct tv...ummmmm... was that a mistake? i think so... i have gotten direct tv on a special they was running that said i could get there cable with hbo and stuff for a lil under $60... i have had the cable 1 1/2 months and the people hit my bank for $200, when i call the company and give them my bank info and they see that they took that money and wasnt supposed to, and even the people at direct tv say's THEY DONT KNOW WHY IT WAS DONE, they still tell me i cant get my money back... they told me that there computers dont show that i owed that, they said they have no record of me owing that and dont know why it was taken... but they still WONT fix it... now... if i cant get someone to fix this then i am willing to spend waaaaaaayyyyyy more than they took to hang there butts out to dry... if anyone, ANYONE is willing to go the distance then please fell free to let me know...

Direct TV is horrible! From the beginning I knew I was going to have problems with them they started off by making two service appointments for me with different dates. Then they installed my service and said the only charge they need a credit card for was for the delivery charge of the box of $19.95 plus tax. To my suprise I open my bank statement and see a charge of $241.00 which they claim is for credit check which they never informed me about. So I cancelled my service within 24hrs so they said i wouldn't be charged a cancellation fee nor any other fees. Of course to my suprise again on checking account i had a charge of $648.00. They charged me a cancellation fee and a HD reciever upgrade fee of $199 which the HD reciever came with the package! They said it would take 6-8wks to reimburse me my funds! That is outrageous for something that is there fault and they admitted to there mistake. I am so afraid they are going to charge other charges to my account. They are so fraudulant! This company needs to be sued! How can they do this to people, i was charged almost $1000.00 in fees for not even 24hrs in service!

We have direct tv and every 24 hours or so the system goes down and takes over an hour to reset itself and come back on. Their prices change with every billing cycle and their customer service or lack thereof really stinks. They should be investigated by the bbb or utility regulatory commission to say the least. If you are thinking about direct tv, wake up and do something different. You will be glad you did.

Or you could shut the ### up and just get real cable.

I think the real problem here is that you actually expected good service from a satellite dish...had you done any research at all, perhaps even just got on google and typed in "is satellite tv good, " you would have realized you're a [censored]. Way to go.

I spent almost the hours on the phone with COUNTLESS DirecTv representatives - asking for a copy of the contract I was interested in signing for a bundle service with them and Windstream. After being told that there was not a contract available, and being transferred back from the Phillipines, several times, I was told that the contract could only be delivered by the installation crew. ? Kinda weird that they want you to sign-up without seeing the contract? After being transferred back to the USA (I guess), I was told the same thing. "No agreement for bundled service - no preview of the contract. Simple as that!" It is a really bad situation that we are living in - if we can not even see a contract before we agree to it. The USSR got over this - but maybe we are next. Anyone speak Russian - I may need lessons!

The Direct TV website said to pay "X" amount. I did that. When it posted, my account said balance was $0.00. My service did not re-instate. Now they said to re-instate my service I have to pay an additional $29.00 because that will be how much my balance will be when it is turned back on. I don't have a problem with paying the bill, it shouldn't have said that my balance was zero. Very misleading. Then trying to speak with somebody on the phone is ridiculous. I am in Ohio and I am speaking to someone who knows where. Definitely not in the US. Makes you want to cancel service and just deal with regular stations.

I am a new customer with direct t.v. and right from the start 1st. month of billing my bill was incorrect they never gave me a 200 dollar discount for a referral as advertised and my rebates were never given to me because they have given me the wrong website to set up spent over two hours on the phone with a total of 8 people including supervisors have gotten different answers from just about all of them seems to me there employees don't have the answers and just end up making there own stuff up . my biggest dispute is my reception is very poor do to a three triangular flight pattern from O'Hara airport witch causes my TV to have glitches and now direct t.v. is telling me that's normal and i have to just deal with it and if i cancel i would be charged an early cancellation fee . I also have everyone's names and badge numbers is there anyone that can help me or guide me in the right direction thanks Louie S.

I am a single mother dissatissfied with direct tv and when i wanted to cancle they wanted to charge me $20 for every month not used for 2 years! Thats $440 unbelievable.

Absolutely the worst service of any company! I waited a month for direct tv to come out for an install, when they finally did, the technician came up with every excuse he could think of not to do the install. Then they told me that they would come back first thing friday morning at 8am. The technician never showed up! They just don't care, they are a monopoly and don't give a crap if you buy their service or not. Do not go with direct tv!

Has anyone ever attempted a class action suit against Direct TV? If so, how does one join the action?

Big Lake Direct TV Administration staff ( SHAME ON THEM) I am a valued customer however I am changing my network company due to the mistreatment of the contractor technicians. I am submitting a formal complaint to Direct TV letting them know this staff is not qualified to run BIG LAKE headquarters.

Joey & Matt you'll be the first to go for racial remarks made against Native Americans.

I have been a Direct Tv customer for 17 years. I reciently contacted them abou an upgrade to HD-DDVR and was told we could get it and the price would be over $300.00 for the equipment plus instillation.

After talking with numerous customer service reps they agreed that they basically care less about loyal customers than they do about new ones. The last person I talked with said he could take care of this for no charge. I should have known it was to good to be true.

After finding someone to stay with my wife who is in the hospital I drove back home yesterday morning to meet the dreaded Direct TV installer. He called at 8 am and said he would be there in 5 min and showed up at 8:30. Then not to my surprise he wanted to know where I wanted the new dish. We were standing outside looking at my old dish on top of my house when he ask this stupid question. He then proceded to ask how the dish got up there. Dah! Direct tv put it there. I wanted to say that last Christmas Santa put it up while he was resting.

Then here comes the news that could launch the space shuttle. We can't get on a roof that steep or mount it above a roof line on a chimney. So I asked who ownes the equipment and he said they do. I then asked who works on the equipment. (Another lie) they do.
He asked if I wanted to cancel the order and I told him that I did not so he canceled it through his boss. (mas tech)
To make things worse I went inside to find I had missed a call. Guess who this call was from RIGHT Direct TV Customer Service wanting to know how the service this morning was going. They made the mistake of leaving a 1-800 number to call if I needed anything(maybe even service)

I was told they would send a local vendor out to see if the job could be done. I told the nice lady that I went there first and they told me they could not upgrad due the system coming from the online direct tv service.

I have figured out that Direct TV and Customer service do not go together

Direct TV has become an awful company. It has been taken over by dirtbags so do not under any circumstance get involved with these liars, cheats and frauds. They will put you in a contract for things you didn't order and don't want and then refuse to make adjustments. I tried to work out a switch and bait game they pulled on me and it was absolutely IMPOSSIBLE. Run for the hills
on this scam company. If you dump them they will ruin your credit and send you to collections.
Several class actions have been filed against them and yet they are allowed to screw up consumers lives. Absolutely sickening!

I just sent them a letter (Greenwood Village, Co 80155) and I'm waiting for their reply, I'll let the world know what their reply is and I'll share my letter to them.

Direct TV refused to waive the early cancellation fee, even though the service was for my elderly mother who was hopitalized, and because of her brian injury could no longer live independently and will now need to live in a board and care home. They charged me the early cancelation fee and took the money out of the account 5 days after I called to cancel before I had recieved the bill.

On or about January 13, 2010 we contacted Direct TV, as we were considering changing from Comcast cable. We specifically asked about features we had on Comcast that we wanted to make sure were available on Direct TV. Specifically - 1. the functionality and features of "on-demand, " 2. whether a show could be recorded while another channel was being viewed, and 3. if "live TV" could be paused while using the remote to swap to another channel. We were told that the features of Direct TV in regards to our questions were comparable or better than Comcast. We were told two shows could be recorded on the DVR, while a third show was being watched and that "on-demand" carried previously broadcasted television series. We were told that Direct TV does not offer on-site consultations; however, they would send out a technician and we could decide if we wanted the service or not. We scheduled a technician to come out on the 23rd of January. The technician came out on the 23rd and upon completion of the installation began to review the features of the service with us. NOT ONE of the three things explained above were available as we had been told. We advised the technician we didn't want the service based on the misrepresentation by the telephone sales person. He told us we would have to call to have someone come back out to remove the equipment. We never entered into any verbal or written agreement with Direct TV, we did not sign any type of work order, nor have we paid them ANY money. Direct TV is refusing to remove the unwanted dish, which is their property, and pick-up the unwanted equipment, which is also their property. They have no right to abandon their property to us.

Company used deceptive and misleading selling tactics.

It is a shame that in order to watch tv you have to go to a provider, but what is more a shame, is that the provider consistently just moves the programs from one selection to another rather than just put new viewing programs or movies and this changes rarely and someone should have the authority to prevent them from doing this. I realize, nobody is forcing me to subscribe but surely, this situation needs to be addressed. I have watched the schedule for months and now they are showing programs that they were showing months ago and believe me, it is a down right dirty shame that it is allowed. Only time will tell if I am the only customer that feels this way. Hopefully, something can be done to fix this problem, other than dropping the service.

Direct TV has the most awful customer service and product I've ever purchased. We had Direct TV for less than 2 months and our TV and internet didn't work 6 different times. When we called to have them repair our TV and internet, they said it would take another week. We were shocked as this was the 6th time in less than 2 months that we were having problems with both our TV and our internet. We tried contact a manager/supervisor at Direct TV and they said that there was nothing that they could do about the situation. They had no problem with us switching to Time Warner Cable, who we have been with for many years. Time Warner was willing to pay for our cancellation fee with Direct TV and offer a better package to make up for the poor product, quality and customer service offered by Direct TV. None of our friends are happy with Direct TV either. I don't recommend Direct TV to anyone and will make sure that my friends, family and relatives won't ever have to experience such a terrible experience for TV and internet service.

My experience has been a nightmare. I have spent hours and hours on the phone..which has been an on going circle jerk! I've only been a customer for 1 week. My neck hurts from holding the phone for hours.I have a headache from repeating my self to a person in every department again and again. They lied to me about the 12 mo.. signed me up for 24 mo. They didn't give me my free offer of a HD DVR. My only alternative is to call the local news channel and report them to the Attorney Generals office for consumers department of Florida. I suggest you all call your Attorney generals offices. This is criminal behavior and should be reported to the better business bureau also. After my prison sentence of 24 months is up with horrible company. I will cancel and never give them another chance. I have informed all my friends and family about this ordeal and continue to do so...so others won't fall into the same trap.

in june of 2009 i had called and ordered direct tv..i was told on the phone that i would pa 39.99 for a year...i had called them to find out which day in june of 2010 i can cancel because i was not satisfied with them..they informed me that i had a two year contract which i never signed. and that if i was to cancel i would have to pay 20.00 a month for the remainder of the two years..this is false advertising that they did...

First of all, you need to hire clearly speaking reps. and also reps. that know how to verify service addresses at the time of ordering so you won't be waiting and wondering why you're disconnected and the main issue here is to get the authorization from the card holder and because of this, I am going through ### I shouldn't have to, wasted time, faxing, police reports, issues with my bank and If I had one wish, it would be to live in the old west back in the days where you could just get away with being your own judge and jury!

I just switched over form one heaadacahe to another. Happened to sign up with the promo that DirectTV had and everything went haywire after that. TV was installed/no internet. Took me 6-7 hours trying to find somebody that could give me a reasonable answer. Final Answer: "We will have somebody call you in the next 24 hrs.

I had to check who wrote this blog to make sure it wasn't me who initially submitted it. We have had the exact problem with them and their claim is that it was successfully installed when in actuality it was not. The guy who installed it did not have a working toner to check connectivity and left us his personal phone number and admonished us not to call the installation department direct when we encountered the inevitable problems. After we finally disconnected we tried repeated attempts to resolve the issue at a reasonable settlement that were met with total indifference to our complaint. Our State Consumer Protection Board was unable to settle for us or even obtain disputed evidence of our claim. They have informed us that our only recourse is small claims court. I'd like to SHOOT the president of this company... an e-mail, and have him have to resolve my issue personally. We might actually contact local news that has a business segment on scamming companies in our area.
One thing I forgot earlier to mention was 20 days after the supposed install I was in contact with their tech support via phone and successfully wired my own system to where I got all TV's working with the over the phone support tech, but when I asked them to make an appointment to verify that I had done it correctly, they refused, stating that I no longer had an issue with connectivity and that quite possibly I would be charged for what would amount to an unnecessary service call. UNBELIEVABLE, but true. Perhaps in these economic times they have created a new business model and policy for retaining their customer base.
BITE ME ! DirecSleezy
More than pissed, in Sun Prairie, WI