DirecTV review: very poor service and unacceptable contract 1397

I signed up for a promotion from direct tv that was offering monthly services totaling $ 39.99 for the first 1yr of a two year contract . When I received my first bill the discount had not been applied, when i call, I was told that i needed to go on line to receive my rebate and I was told it would take 6- 8 weeks to process, I received my second bill, and the rebate was still not showing, i call again and I was told they did not see where the rebate was applied for, and was told to go on line and apply again, of course i was told this will take another 6 to 8 weeks. it is now 3 months since i signed the contract and i am still paying the full subscription price..

I terminated my DTV service 21 May 2010 due to the fact I have been told several times that I would not be charged for a replacement HD/DVR Receiver due to the May 01 Flooding that occured in Millington, TN (Natural Disaster). I suspended my account in early May till I was ready to move into a new home. I called 21 May 2010 to reconfirm my Installation date of 22 MAY 2010; I was told that I would have to pay for a replacement receiver ($220) and that the Natural Disaster Policy only waived the non-return of your old receiver. I thought i was being taken cared of but today I was not. I have been displaced from my home for 3wks, have a family of 4 which includes a newborn; I thought this was going to be the least of my worries. I was assured initially by Tim, work ID # U4246, that I would not have to pay anything and that anything paid would be credited to my acct (relocation fee, installation fee, etc). Then recently, Joe work ID# [protected], was going to put a credit to my acct for the receiver (I initially provided my credit card so that I could get the receiver and then be credited). When I called today, 21 May, and after being on the phone for over an hour I was told that there was nothing they can do and I would have to pay for the HD/DVR receiver. I found it odd that more than 3 people said I could get a replacement receiver free of charge due to the Natural disaster policy. I feel that they didn't do all they could to keep me as a customer. So I terminated my service today. Do you think I could dispute the termination fee of $380 with my credit card company?

I have been asking for a refund from Direct Tv since March of 2010. A miss communication started the whole mess of them needing to refunding me $668.00

I have called AT LEAST once a week, sometimes more, and have talked to csr after csr along with supervisors.

During this whole process I have managed to get them to credit me the amount but am still waiting for it to get back into my bank account where it came from. While waiting for this refund they have managed to deduct my monthly bills from the original total.

Finally got someone on the phone today who knew what they were doing, or at least I hope they do, they informed me that a refund was requested by me but was never sent to the finance dept, Imagine that.

As soon as contract is up i am canceling services and going to someone else for service. Then will hire an attorney and go from there.

Before ordering Direct TV satellite television, we were assured, upon questioning, that we would be able to use our television using only one remote. After installation we determined that in order to use the television, we had to use 2 remotes. We asked Direct TV to rectify the problem which they attempted but were not able to do. Since this was a breach of contract, we packed up the system and returned it to Direct TV, thinking that this was the end-of-story. Direct TV then sent us a bill for #351.03. We wrote a letter to them explaining the situation. Our next communication with them was a letter from a collection agency demanding payment. Since we value our very high credit rating, we paid the amount, but we are very unhappy with paying $351.03 for nothing!

Plain and simple they are thieves and awefull service. After they get you to commit to contract they charge for every little thing. It is too long to get into it but TRUST ME I wouldn't ever order DIRECTV again even if I was a millionare. That is why they have to get you to commit for 2 years. PEOPLE BEWARE of DIRECTV

All I can say is that I hate Direct TV. There is so much wrong with them that it would take me years to describe everything. What I an tell you is that I have been a customer since 2004 and I am constantly getting treated so rudely that I cannot stand to call them with any type of problem. I have heard that Dish Network is just as bad so if you want television you have to put up with bull crap.

After being a customer for 5 years, I have finally reached the end of my patience. When I call or receive my bills, all I get is "loyal customer", or "valued customer" etc, the same sales crap.
Problem is, my billing keeps increasing. When I complain, I get "oh there was a rate increase" or " oh your discount expired", well I for one am sick of this crap.
I cannot use the on demand feature, despite trying two different routers, oh yes, you need a router to use this. Why was I not told before installation?
Oh with the HD receivers, you don't own them, you lease them...with only a 90 day warranty... If one goes bad, you pay a huge fee for a new one. In my case, I decided to pay for the insurance at 5.99 per month. New customers get all the discounts, old loyal, and valued ones get screwed.
Good thing I did because one receiver just died...and make sure you ship the old one back asap, because if it's not to them within 7 days, you still get charged for a new unit.
Reception problems in the bad weather ? get used to it ! Nothing they can, or will do, but it often occurs to me why my satellite radio never goes out in inclement weather...
So, despite knowing from experience how horrid Comcast is, soon I will have to go back to them.. seems to be the less of the evils..No contract.. I hope !
Direct TV you SUCK!

I signed with DTV on FRiday 8:30 Pm gave them my Debit Card # Canceld on Sat. 11:45 They took out $300.25 out of my Checking Acct without permission They only supposed to hold $25.00 for 24 Hours.There was some Money in my Acct.This was my Rent Money and other Bill Money. I must say they got me GOOD Hope they are Happy with all Cancel Money and and Rob the Poor who try to save a Dollar

Direct TV takes advantage of the consumers. We need to fight back against these mother [censor]ers. They are taking advantage of the consumers. We are stuck without service from friday to Wed because they dont have anyone available in our area. However if we were to install our service they would be here tomorrow. There has to be something done against these companies so they dont take advantage of the consumers. Over $500 in early termination fee, are you kidding me? This is why they take advantage of the consumers because there's not much we can do. There is no regulations, so companies like Direct TV take advantage of the situation.

Our odesey started on Feb #rd 2010. I discovered that without any authorization from me direct TV stole 803 dollars out of my debit account. After finally getting off numerous holds I was assured that minus my bill amount I would get a refund of 536 dollars in 3 business days. waited 4 business days, no refund called again, waited transferred hung up on called back finally someone informed me it would take 30 days. After the BS wait of 30 days and no refund I called and was told that was 30 business days. Today makes 35 business days I called and was told my account had been suspended (I put it on hold while snowbirding it i the south) and since it was suspended there would be no refund, When i ask to speak to a supervisors supervisor I was told she would call me back as soon as she could, been 3 hours no call. I have since written a formal complait to the Iowa attorny generals office. Also have found several sites that are filled with simular complaints about this rip off scamming POS company. Once I can get this streghtend out I will never ever use these scam artist for any sevice I would rather have no tv then to have to put up with all the headaches they have caused me.

They have owed us 536 dollars that they stole out of our account back on Feb. 3rd 2010. I have been given every excuse in the book and still no money. Today I filled out a formal complaint with the Attorny General of Iowa. After reading hear and other web sites it is apperant that this is part of there long list of deseptive practices. It is out right robbery and fraud I hope enough people complain to the state athorities and maybe something can be done to stop there theivery and disseption. I vote for closing them down perminatly.

i switched to direct tv from dish network, i woke up at 7.30 this morning to watch a show i wanted to watch well!the channels wouldnt
change i couldnt see the guide i couldnt do anything except the volume so i started calling from 730 in the morning to 10.00 fianally i got this [censor] that keep telling me hit the reset button, unplug the cable wait a few minutes then plug it back in .well from then on for hrs i would have to be doing this for it to be able to change channel it would work for a few minutes then it would stop working again .there explanation was we tried to rest sat. and we hit a glidge and were trying to fix it. i know sometimes they have trouble but be for real we have only been with direct tv for one month and 4 days i should never ever have switched!
very very disapointed with them

I had Direct TV installed Dec 2008 on a promotion of 12 months @ $ 49.00
My first bill was $ 69.00; I called to complain; little did I know this would be my first of MANY months of calls, ON HOLD< waiting, waiting and WAITING for them to CORRECT my invoice.
To date, I have had service now 18 months, I SHOULD have been invoiced a total of $ 750.49 with my referrals credits, and other discounts for the sign on bonus accounted for, however, to date, I have paid over $ 941.22; and get this. They have SHUT ME OFF TWICE
ANd currently say I owe them $ 120.00

I informed they today that since THEY have broke the 24 month agreement, I will be mailing my box back to them.

I just took Direct TV services, they Installed April 2 2010, would like to cancel the services on 14th of April 2010, they said I am bond for 2 yrs, but when I call for services They told me 15 days trail period, and they mention moving is free, know they are asking $ 50. & customer services are very bad, I talk to their rep. is ID # [protected], not getting right treated from customer rep and he just hangs up, So be careful when you get services from them.

So I will keep them for 2 yrs and never evr go back with them...

I had signed up for direct tv service and was given an account number and installation date. I was also sent two e mails confirming this.
The day before the appointment, "i" called them to once more confirm the time and date and was told that i would not be getting direct tv service. The reason was that my ex-husband owed an outstanding bill of $275.00. I explained to the lady that i had been divorced for three years and that my ex no longer lived at this address. I did not feel that i should be held responsible for his debts. After many arguments and speaking to numerous people, i was still denied service. Today when checking my bank account i found where direct tv had taken out $37.00 for their processing fee. When i called to complain, i was basically told they would not refund my money. What a crock? I would not recommend direct tv service to anyone.

First these people advertise a 100 dollar visa card after three months then when your three months are over they won't give it to youafter a two week fight then they give me a credit for the one hundred dollars.I send back a reciever and get a message that they never got it and want to charge me 400 dollars i then want to give up my service and they can't seem to get my address correct no matter how many times i call them and correct the address that they have i believe at least 5 times that i know of.This is the most unprofessional, screwed up, scamming company that i have ever dealt with and be sure not to give them any personal info because they use your money like its thier own personal account

Yes Direct TV is a nightmare to say the least. What can I say on here that hasen't already been said. I can say that I have the same problem brewing right now. I did pay the 340.00 for "early cancellation" that they asked for just because I wanted the nightmare to go away! Now here it is a month later and I am still being billed as if I never cancelled at all. They have there excuses and they talk so fast and with such strong accents that there is no way possible to even undersgtand there explanation of BS they are telling me. They can bill me until the day I die if they so desire.

IF ANYBODY KNOWS WHERE I CAN GET REAL HELP FILING A COMPLAINT PLEASE EMAIL ME

Tomopt1@yahoo.com

My question is why Direct TV is not being investigated to the fullest extent?

All i wanted to do was order service- the worst hour ever! after giving all my information online, and choosing my channel package, i wasnt able to continue with the installation. I called up and waited on hold for 22 minutes to speak with NESTOR who proceeded to go over my order. 34.99 pkg he was quoting me was now 99.00 for some reason. He made NO SENSE, telling me to call back tomorrow to set a date for install, however we already took the money out of your account from online. So, 30 minutes on hold to speak with VIRGINIA who said - yes, we took your money- no, i cant give you an install date- yes, just call back tomorrow. IT was time to back out, if it was this hard to even get their service. So, another 10 minutes on hold to get my money back and spoke with BUSTER. Of course, right away he says.. its all here, yourplan 34.99 blah blah and i can give you an install nights, weekends, blah, blah..At this point someone had finally had things right, made it simple, and answered me without a roundabout.. NO NO NO (my gut is saying BACK OUT- if it's already this difficult-im not commiting for 2 years) After another 15 minutes of badgering me ( i know he is a salesman, but he was very forceful!), and me perfusively asking him to respect my decision to cancel the service he threw me on hold. HE came back spit out all kinds of words and numbers. I asked him to let me grab a pen for my cancellation ref number, and i was told very rudely its on your paperwork have a nice day.click. He was very disrespectful. . That was a stressful hour! i wanted 2 things out of that phone call. 1 price 2. install date - instead i have a major headache, and a debit in my bank account for the next 10 days from direct tv.

I have been using the Direct TV service from past 6 months and I can't stay any more with them. Their service is very very poor and signals drop for every weather change and all the service complaints blame weather.

Where can We file a complaint about Direct TV. who is running a big scam to consumers right now?

Kent Phh
[protected]
student6991@yahoo.com

Please help Please help Please help
Where can we file a complaint about Direct T.V who is running a big scam to consumers, a cheating flyer with 29.99 flat fee a month every medias right now.?

Thank you,

Kent phh
[protected]
student6991@yahoo.com

Please help please help Please help
Where can we file a complaint about Direct T.V who is running a big scam to consumers, a cheating flyer with 29.99 flat fees a month every Medias right now?

Thank you,

Kent phh
[protected]
student6991@yahoo.com

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

Please !, Everyone that has been scammed by Direct TV file a complaint with the BBB and the FCC. You can do it online, its very easy and only takes a few minutes. Dont let these scamming liars get away with cheating you.

I've had DTV about 40 days, and can't believe how it treats its customers. They charged me a $5 late fee for not paying for an overcharge. Today I called "customer service" to request it be removed. A supervisor in Manilla, with script in hand read me this statement, "We will fight tooth-and-nail to keep your business" and then refused to waive the late fee, stating "the late fee is valid". I told her I then wished to terminate service. She warned me I would be responsible for a cancellation fee of up to $480. I'm leaving all the gory details out. First thing Monday, I'm contacting Alaska's Attorney General's Office. I plan on suing these shameless crooks, and cannot wait. Horrible, awful, unbelievable "service"! I want nothing more to do with this company, and will tell everyone I know. After this post I'm going right to [redacted].com.

Direct Tv is a a pack of Vultures. We have had them for over 9 years and were never once told that when you get REPLACEMENT equipment that your contract is automatically renewed. I don't remember any where in the contract where it says that. They are trying to charge us over $700.00 for the equipment and the early termination fee. This is ridiculous. We were on the phone with them for well over 6 hours and talked to god knows how many people. Its a nightmare. This company needs to be held accountable. Someone really needs to stand up and give them a run for their money about the way they treat their customers and how they handle their business. Honestly, i hope this company goes over. They have already deducted over $200 from my checking account and now want to take out more. These [censor]TARDS need to get their act together and stop ripping people off.

I was happy with COX, I honestly think they had the best customer service. My husband decided to switch to Direct TV because they had a good deal. But as any other cable carrier, they only offer deals for a certain amount of time and then the high bill come back.
My problem is that everytime I move my TV and I need to get the cable on a different room, eventhough they are local, they charge me $50. Now I just purchased a HD TV and there was no signal, so I was told that I needed a new/different box to get the signal in this new TV, just to find out that I have to pay $150 to change the box and I have to renew my contract, 2 MORE YEARS! Buy the way, I am stuck with them for one more year and I can't wait to get out of that contract! I don't want to extend the contract with them because I got a new TV! What am I supposed to do? no TV? pay $150 and get stuck with them for 2 more years? or pay $240 to get out of the contract?

What are this companies doing with customer service, we are definitely not important to them, they get us like fishes in the water and won't let go, one way or another.

Carla

I cancelled my acct with direct tv because the DVR they sent only recorded when it wanted to. Went to the bank today and found that they had withdrew funds from my account without my knowledge. I called them the customer service rep told me that it was in my contract that my card was going to be charged. I asked to speak to a supervisor this guy doesnt listen to me at all, keeps asking me to repeat myself ( I speak english) and I point blank asked him if he was even listening to me. He said mam' could you repeat yourself please. That made me mad by itself. He told me the same thing it was in my contract that my card would be charged AFTER I cancelled. I said okay a day a week how am I supposed to know when to make sure the funds are in my bank account. ALL I GOT FROM THEM WAS SORRY WE CANT DO ANYTHING, now I have NSF Fees b/c they took money without my ok. THEY ARE THIEVES!

Why is there not a law suit against these criminals? they are liars, thieves, cons and have no ethics. We have also been though hell with this company the worst Company that anyone could ever deal with.

What can we do about this? We just canceled finally! We would like to shoot the dish to smithereens. We are worried that they are going to find another way to screw us once again though even though we have canceled, they are relentless... I think we should take them to small claims court one at a time and make them pay for attorneys fees and pay everyone one back the money they have stole from us!

My cable has been out a week. I was informed by Direct T.v a technician wouldn't be available until a week. Sucks, sucks.

So they scam you into believing they have an awesome CHOICE package for only 30 a month, and offer way more channels than Dish Network, and blabla. Starz Premium for only 10 dollars a month! So you put your huge deposit down, and wait for the crazy maintenance, then you realize you dont get 5 or 6 of the channels you normally watch, and then every month you realize a channel you grew accustomed to is getting taken off your lineup with a 721 code to call and order the channel. EVERY month another channel we watch is no longer on our lineup. Also, we ordered STARZ for 10.99 a month. read the customer agreement, it says nothing about a price increase. I log on my account the second month we have it to cancel it because it just repeats the same movies over and over, and it says 24.99... How did the price of a package double with no notification, permission, and nothing in the customer agreement mentioning it? Right. They also start charging you for the free showtime channels they automatically put on your package after the first month if you dont remove them. Without telling you this in any way. ( I read every single document to make sure of things) Well, I go to cancel the Premiums and on the website theres a Remove button next to them but .. its FAKE! When you hit it it pops open a window saying Call us at 1 800 xxxxxxx to remove this channel. Total annoyance and BS. Then you call and they say only technical support is available, please contact someone during normal business hours, 8am-5pm. Then they tell you to remove the premium channel it will charge you a fee.
So here is the real deal on DirectTV. Total bs. They wither your channels, add fees without notification, make your life difficult if you want to remove something, lock you into a 2 yr contract, do NOT offer many more channels if any than the other satellite tvs, btw their cheap ON DEMAND... you have to buy a box for it. 180 dollars EXTRA dvr to use it at all. Everything about DirectTVs business ethics is failure. I am stuck with them for 2 years or until I can afford the crazy fees to cancel their service, and its so shady and horrible. DO NOT GET DIRECTTV. They sell it to you but you learn after the first month.

they are so hard up for money they force you into a 2 year contract and the only way to be rid of them is to pay the 2 years out. i have another year left and i dont even use their equiptment but i still have to pay for it...

"HolyCow, " you are a poster child for all that's wrong with DirectTV. Contracts that have been fulfilled cannot then be unilaterally reinstated by ANY company simply because somebody got a new box. Hell, when I go in to get an upgraded cell phone, I AM REQUIRED TO SIGN A NEW CONTRACT! Otherwise there IS none. People who have fulfilled their initial contract are then on a month-to-month basis. A new box does not create a new contract.

All these stories sound the same. My friend just went through the same thing. I wouldn't be surprised if DirectTV did something intentionally to mess up people's receptions in order to get them to buy a new box, not realizing they were then re-extending their contracts. DirectTV is completely corrupt, and it's about time some attorney takes on the case of a class-action suit against them.

I am thing about droping direct tv for dish so that I can get a better deal.Your deal are for only new customers.

After working for Directv I've come to the conclusion that people are shady. They lie to get what they want and throw tantrums when they don't get it. They treat people like crap on the other end of the phone because they feel safe that it's not a face to face conversation. It states right on the paperwork that activating new equipment will reinstate a 2 year contract and that you agree to it. Whether you buy it outright from Best Buy or you go through directv. People are told this all the time over the phone and yet they will outright LIE and say otherwise. Learn to cover yourselves with ANY company whether it's cable or cell phone. Ask questions!

obviously direct tv doesnt care what happens in your life even if you lose someone the ### holes will still charge a cancelation fee

I'm sorry to hear about your loss and i can understand how frustrating that must be. To loose a loved one and be required to fulfill a financial obligation is probably extra stressful. But any time you enter into a contract you are bound by the terms. It's very nice when a company can make an exception and take the hit, but as a customer you certainly shouldn't expect any more or any less than what you agreed to.

Hello,
My name is Jeff Key and I need you to know about an experience that I have been having with your company! I have never had an account with you but I have payed bills for friends and family to you on their behalf. When I made those payments I never once was told that my credit card would be put on file for future debt collections on those people! I was simply doing someone a favor or helping them out. Two weeks ago my credit card was billed $411.95, that's right for account that I have never had and an agreement that I never singed I was billed. I was never sent a bill, I was never notified of the debit from my account but I was sent into overdraft and now I have over $300.00 in overdraft fees on top of the $411.95 that your company STOLE from me! I have been a member of adult society for many years and have worked in business and for the last 11 years I have been a police officer, and what your company has done we call THEFT! I am requesting that you look into this matter and see that it gets resolved. If this matter is just brushed under the carpet and forgotten about on your end, I assure you it will not be forgotten on my end. I have MY bills that are due now and I cant even pay them because of this whole thing and that's just costing me even more money that I don't have in this economy. However if you will fix this problem I will be grateful and I will go away, if not I will start by contacting my attorney to start Legal Actions that will be not so great publicity for you and your company. He will then run an ad in the news papers and on TV to find more people that you have done this to and it will turn out to a huge. I will follow that along with a copy of this email along with a complaint to the Better Business Bureau and any anti Direct TV groups out there.

Further more I have spoken with many different customer support people for your company, I have a conversation that took place between a supervisor who's name was Princess supervisor number 401426. She attempted to help me and told me that she had the matter resolved and that Direct TV would refund my money with in 8 Days along with the overdraft fees they you caused. I find out on this date that was a LIE! Bad business ethics!

You can not just take someones money just because they paid a bill for a customer and that customer owes you money, you use debt collection. I am not responsible for anyones account and don't intend on being.

Thank you very much for your attention to this matter!

Sincerely,

Jeff Key

direct tv can suck my [censor]

Our Direct TV receiver just quit one day. It wouldn't work. We have had direct tv for over 4 years. We got it when we moved here. Called Direct tv. They will send one to us and we will have to send it back within 7 days. Out of TV for a week. Got the new receiver, sent the old one back right away. TV works. Got a bill with all kinds of charges. One was for a DVR receiver that we never ordered or wanted. This would be an ongoing charge. One was for a ppv that they scanned from our old receiver that we never paid for over 2 years ago. One was for leasing of both receivers! OK on the phone, 15 minutes the 1st time- they could not, would not change a thing. Next call is ongoing now for 63 minutes, 3 people, 4 supervisors. They intend, I suppose, to just ware us out and hope we will give up. Is this your strategy Direct tv? Yes, they will credit the movie. They will not take the DVR service off because they sent us the receiver that we never asked for. OK, we can pay 69.00 to take the DVR thing away- WHAT? I didn't order a service that they added on without asking if I wanted it! And they want me to pay the monthly! WHAT! No we won't pay the 69.00, send us the receiver without the dvr. They can do that if we pay shipping! WHAT! They sent a replacement receiver that included a dvr without asking if I wanted to pay for it on a monthly basis, they just added it to my bill, they now will send me one with out but I have to pay shipping! ARE YOU CRAZY DIRECT TV. When will you ever get this right? I'm outta here. ANGER is the word