DirecTV review: very poor service and unacceptable contract 1397

I have read several reviews since getting a "direct hit" from Direct TV, and its not adding up. How is it possible to hold people accountable to a contract, which they do not sign or have seen the terms and conditions of that contract up front? To my knowledge, when you are in a contract, your terms are listed in order to ensure you of both parties rights. Direct TV is hiding behind a cloak. They send you terms and agreements within your billing statement, after services have been installed, and it's too late to say I don't want it (you have basically sold your soul to the devil, and not know it). The installers do not go over your terms at install, and you don't sign anything. Is this legal?

On 8/3/2009, Direct TV withdrew $1097.35 from my checking/ debit card without my authorization. This act caused me to have additional overdrawn fees in the amount of $713.00. I was unaware of this transaction and never authorized this payment or was notified of the decision to withdraw this extensive amount. I noticed this transaction on 8/5/2009 and immediately called customer service at Direct TV.
Prior to this unauthorized withdrawal, I contacted a Direct TV rep on 7/13/2009 informing her that I was in the process of relocating to another state and hadn't decided if I would continue services upon contacting the leasing office to ensure that I am able to continue services. She said that she would note this and said that if I were to terminate, that I would have a termination fee, and I was under contract; however I never signed a contract and the last contract with Direct TV ended in 2006 to my knowledge. I found this out when I got ready to upgrade the year prior. I couldn’t understand where a contract was coming from, because when I called to upgrade, that was the first thing I asked, would I be in another contract with you all. The fast talking rep said no because I didn’t purchase my receiver with them and he was trying to keep me as a customer because I had informed him that another company had offered me a better deal, which is why I knew I couldn’t have been in a contract. She ended the conversation by stating again if I choose to terminate, it would be a charge. I never terminated services; however, I had a past due balance on the account and agreed to pay that, but never said that I would terminate services. The first person of contact on 8/4/09 was Amanda, she pulled my account and informed me that the fees accrued due to early termination of services and failure to return equipment. I explained to Amanda that I was in the process of moving and hadn't made a decision to terminate my service and she said that it was noted in my account. She also informed me that it was well within their customer service agreements that the money could be withdrawn. I again explained that I never signed a contract with Direct TV; she said that the terms of agreement comes after your equipment is installed on your next bill and more information can be obtained on the Internet. She also shared with me that I must return equipment; I told her that I was only leasing one receiver from them and she again dropped a hidden bombshell stating that the receiver that I purchased from Circuit City in 2/09 was in fact their property and if I cancel, I must return the property that I purchased. She laughed and said it was an "upfront" lease. I shared with her that my receipt didn't state these agreements. Amanda said the only way that I would be reimbursed would be to continue services with Direct TV. I later asked for a supervisor, and was placed with Heather. She only reiterated what Amanda said and shared with me that my signature wasn't needed to bind me to their contract. She told me that I could fight this if I choose, but Direct TV would win and humorously gave me contact information to the Office President and Legal Department. I am basically complaining about four things. 1) I never signed a new contract to renew a contract or to be entered into one. And when I signed my signature in 2004, it was to allow Direct TV to run a credit check, not a contract. I was verbally told by representatives that I was in a contract. 2) I never authorized payment on the $1097.35 and have is suffering financially due to their insensitivity to contact me prior. 3) How is it that I can purchase merchandise from a retailer and it still be in leasing stage. This was not explained to me by the initial rep when I upgraded. 4) I never terminated, why did I get charged? And if you are a Direct TV customer that moves into an apartment/dorm that doesn't allow service, should you be accountable? Please assist me.

My name is Elmer Dean Malliot 4-5-10

November 2008 I called direct tv and signed up for the $29.99 a month for a year.
In december when they were to install it, I called them and ask them to change the date to install, because I had to go in hopital for a few days. they then changed the date
to Jan.3rd. I ask if every thing was the same including the $29.99 price .Iwas told all was the same. with inthree months they were charging me FIFTY EIGHT THIRTY EIGHT PER MONTH. When I called them they said I didn't sign up for the $29.99 per month.I told them I had all the papers with information on it for the $29.99 they continued billing
me for FIFTY EIGHT THIRTY EIGHT until I canceled their service . They then told me
that I owed them $250.00 for quiting before contract time was over. I still refuse to send them any money and they have different collectors call me. Is this law suit still open where I can get on it. mail address is 1609 Fairview, Wenatchee, Wa. [protected]
Phone# [protected] Email Address cba3cms0 last figure IS a zero on email.

I'm listed as DEAN MALLIOT WITH DIRECT TV.

I am very upset at the way Direct TV has been treating not only me but possibly other consumers who are dissatisified with their service. I had been trying to get Direct TV to bundle my TV Service with Qwest communitcations so I would only have one bill since September of 2009. every month I was told by Direct TV customer service that it would be transfered over, but every month Direct TV would charge me, preventing the service from transfering over to Qwest. I would call Qwest and they would tell me to call Direct TV, so I would call Direct TV and they would tell me to pay the bill in full and it would transfer over. It never happened and every month they would interupt my service. We got so tired of messing with them and their lies that we canceled their service. Direct TV went into our bank account and tried to pull out $598.23 without us knowing. This caused my bank account to have an overdraft and not to mention that there was not enough money in there to cover the draft. I immediately called them up and told them to reverse the charges and they said no that they would not. I told them that this was illegal and they had not right to go into my account without my permission. Acctually I talked to a representative by the name of Espie number R-5863 who refused to reverse the charges. I told her that I was going to sue them and she said that that was ok. I want the consumer to be aware of how Direct TV is dealing with their customers and how the are stealing from the consumer without thier permission. Please help me get my money back.

I left Comcast to save money. No such thing. I ordered my direct tv on the phone with an agent named Jermaine after finding what programming I wanted. I was quoted 49.95 plus 12.00 for HBO. The first bill taken directly from my account was 105.95. Seems I didn't send for my rebates yet. The second bill is 76.06. After an explanation, seems I am in the 79.99 programming with 12.00 for HBO. If you leave, a fee is charged you? After several emails and phone calls to customer service, nothing has been resolved.

Direct TV has the worst customer service ever. I had my services disconnected to find that my account was charged $424.76. As a result to this they told me I have to wait up to 6 to 8 weeks for my account to be credited. The supervisor on top of that customer service was the worst of all. He had a horrible attitude and replied that he could not transfer me to anyone other than himself. His name was David and his employee # is 373488. His regular associate before him was rude as well which the reason I asked for a supervisor. His name was Freddy and his id was 432024. I would not use direct tv ever again, because they have the worst customer service that I have ever experienced.

April 10, 2010

I just got off the phone, yet again, with my bank and Direct tv after finding that Direct tv withdreww $800.00 from my account for early cancellation. The kicker is, my service with them never worked! I paid for the month I first signed up for with them, last October 2009...but when I got the statement, it was for much more than the package I had signed up for and the receiver wasn't working...hence, no reception at all. Called them on it, they said they would send a tech out, he never showed...and said they would mail a new receiver...never got that either. I could go on but I am reading the exact same problem the rest of you here have posted. Want to know now, how to handle this problem with them...I'm out $800.00 and can't afford my rent now.

Their customer service is horrible. I have been without HD on many of my channels for over 3 weeks. When I made an appointment for service they simply told me Saturday. Assuming it was the following Saturday I waited. After 2 hours of waiting I called only to be told it was the following Saturday. They then set up a weekday appointment. The tech decided to show whenever he felt like it not at the apppointed time. Of course I wasn't home. I reschedule for today and was told I was a priorit and they would be here at 8. I had to call them only to be told they would be here between 10 and 12. It's almost 10:30 and I am still waiting. Can't wait to cancel this crappy service.

We ordered a hd dvr receiver to be installed with direct tv. We only got the hd receiver not the dvr and we did not realize the mistake until the installer had left. We called Direct and they want 283.00 by credit card to send another receiver even though it was their mistake. They said they would then apply credit to the account for this amount but they would not credit the card for this amount. We think we were ripped off what do you think?

I have had my service for 5 weeks. 5 of my 7 TVs don't work despite multiple tech visits. Every tech claims the last one didn't know what they are doing. Today however, I am told that they don't have a fix for my problem except a newer model box but I can't get it because 'they don't do that'.

Their solution to me until such time (unclear) as the software on the boxes is updated is for me to unplug each box for 20 minutes and then plug it back in and it will work 'for awhile'.

The worst thing is that the executives of this company HIDE from their customers. there is no way to contact them and share service experience. To me this is the true sign of rip off. They don't CARE about your experience.

Satellite Direct TV is a scam - I only wish I had learned this yesterday. I downloaded the software, and found none of the channels actually result in an image or sound on my computer, and when clicked on the customer support link, it did not work either! I plan to contest the charge on my credit card bill because Satellite Direct did not deliver any of the 3500 channels to my computer as promised.

My name is Charlotte Harris, I was pulled into a contract by Direct TV promising a package with a price of 2995 a month for 6 mos with 3 free mos of HBO and stars ect ect
Not only did they NOT honor their add it took them 2 weeks to install my receiver so i could even watch Tv and CHARGED me for this 2 weeks of no service.
And they charged me not the 29.95 a month they charged me literally 100 dollar bill from the first month till now.
I have called complaint center 4 different times, to be yelled at by one(supposedly) manager and she hangs up on me,
then i call back and get another manager and she helped me out and made things right, told me that she was gonna credit me all back that i was overcharged and for the mistake and stress the former employee put me through i was gonna be charged 48.98 for extra choice with 6 mos free starz and showtime, still yet, i get bills for 90 dollars, now 77 dollars and just got off the phone with them again, to hear one gentlemen tell me literally(there is no way in hell) we can or will charge that amount for the package i was givin.So i got lied to, i call back a 3rd time, and another manager says ok, your supposed to be charged 48.98+ tax which came out to 54 dollars and change, now the bill comes, its 77 dollars and change.
i have Multiple sclerosis, and are on a fixed income, and they take advantage of me every time making an excuse why they cant honor the 48.98, anymore.
I am calling the better business buero and going to talk to an attorney as well.
They take advantage of people and double charge people, knowing they are handicapped in the first place along with normal people as well.i have a good friend going through the same ordeal with a contract over her head she cant break like me, but are being overcharged 50 bucks a month.
DO NOT USE THESE PEOPLE,
They will scam you, rob you, make up charges that don't exist and hang up with you on the phone when they heard enough.
Bad business and they are gonna feel the wrath of legal action by taking advantage of a handicapped person, knowingly charged me full price, which shows on their computer,
the credits they gave back to me were not even close to what they over charged me,

so don't give this business your patronage, it is a rip off and they are thieves .

I just wanted to let people out there know how these people treat and speak to their customers.
I am personally going to go back to time warner and tell these people to go to hell after legal action.

Thanks for hearing me out, and if you use these people, prepare to get screwed!

Charlotte Harris

been client since 2003 ..direct tv added several channels in march bill i didnt ask for and refused to credit account when i called condesending rep and supervisor deserire ...i will check other companys for better service ...my advise "dont make my mistake stay away from direct tv ...worst customer service,

Hey CEO of Direct TV! I hope that you are reading these complaints (however, I doubt you are because you could care less about mistreating most all of your customers).

I just had to cut and paste this review from another disgruntled customer (my experience did not happen exactly as the attached complaint however,
I have had so many issues and made so many phonecalls to correct THEIR errors and misleading information that I cannot even begin to recant the conversations, false promises & different responses, depending on who you talk to, which all conflict with each other). I am so frustrated (putting it nicely) that we are indeed, for a $400+ cancellation fee, going to terminate our service. I'd rather go with no TV than to deal with their company any longer. I only wish that I'd checked the internet before doing business with them. Take heed and spread the word!
P.S. If you know how to send these complaints to Direct TV's CEO, please let me, and the world, know.

False advertisement, wrong billing, poor customer service

I made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.

Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.

When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.

Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.

During this experience with direct tv i've learned several facts:

1- customer service is lousy, they are either all stupid or they are all lying about everything.

2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.

3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.

4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.

5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.

6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.

My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.

If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.

I purchased Direct TV because of the 12 months offer to save 50% on my bill after signing a 24 months agreement. I was with ATT Uverse but was just trying to save about $45 bucks a month for that first year and figured its Apples to Apples on pretty much what they offered. First, when I got my bill the rebate wasnt applied. I called customer service and they informed me I needed to go online right after I ordered it to start the rebate at the first bill and because I hadnt, I had to sign into their website and sign up for the rebate. I now have to wait 6-8 weeks for it to apply! Secondly, thinking this was an apples to apples swap, just another brand name, I tried to use On-Demand. I learned that you either needed to connect hard wire to your cable modem or with a wireless bridge adapter. I will either have to pay somebody to route wires under my home or pay $79.95 plus shipping for Direct TVs product. If I want On-Demand for each TV I will have to get another DVR for $5 bucks more a month and another $79.95 wireless bridge router! With ATT Uverse you have on-demand on every TV but can only initiate recording from the DVR TV, although you can watch a recorded episode on any TV box! I have had this service installed for less than a week but they will cancel it for $20 a month for the remainder of the contract. $480! You can not talk to anyone in customer service about complaining issues just send them emails. Whats crazy about this whole wireless connection issue is that my Sony P-3 and Nintendo Wii has a built in wireless bridge router and yet this multi-million dollar company doesnt offer this with their equipment. Even worse, their tech support will not help you out much if you do have a problem and your Internet Provider will not either, since its not their problem. Stay away from Direct TV unless you are just concerned with Sports Packages, cause thats the only thing they really offer other than a headache.

Direct TV is the worst compnay I have ever tried to deal with. I was supposed to get the service for 12 months at 35.00, plus 10.00 for HD. They have been charging me over a hundred dollars a month. When I called to complain, they said it was my duty to file for the rebates and that time to do so had expired. I cancelled my credit card that they were charging and have developed a plan to deal with them. When they call for their money, I am going to tell them to live up to the original offer or forget it. I am over 60 years old and never failed to pay a bill. But this is fraud and they can take me to court. In case you haven't noticed, this is the new world we live in. Almost all companies and especially banks routinely use fraud and deception to market their products. Most are overpriced and the economy cannot sustain this behavior, but that seems to mean nothing to them. It is get what you can now and to hell with the future.

Hi., my I have the same problem or nighmare and would like to join the party against that
such a company

Direct TV has made a $450 charge on my American Express card. I don't have an account with Direct TV, have never ordered service from Direct TV and couldn't have it in my building even if I wanted it. What's more, I have never in my life been a customer of Direct TV or ordered any of their services. This is the second time in a year they've done this to me. I have filed a dispute with American Express and put a "call for approval" on my card if they ever try this again. When you call Direct TV's customer service number you get a runaround like you wouldn't believe--transferred back in forth from Customer Service to Sales and back again. they kept asking for my phone number "to set up service", but I refused to give it to them because they'll use that to claim you ordered serviced. They repeatedly asked when I wanted to start service.

Then they finally gave me a fax number and told me to have my bank fax them a statement showing I was wrongly charged! My bank!? what does my bank have to do with it? they are a very slimy company with idiots for customer service reps...and you don't even have to initiate contact with them to get scammed it seems. Check your credit card statements carefully.

I CALLED & CANCEL DIRECT TV IN AUGUST BECAUSE I HAD A BETTER DEAL WITH VERIZON, FROM AUGUST AFTER I CANCELLED THEY STILL CHARGING ME AS A CUSTOMER, I NEED THOSE CHARGES TO BE REMOVED OR I WILL CALL BETTER BUSSINESS BUREAU, BECAUSE IT IS REDICULOUS HOW IM BEING CHARGE FOR SOMETHING I DON'T HAVE.

I to have been charged 400 dollars for early cancellation, I had their service for the conract time but had upgraded. They failed to mention the contract started anew. After a bad card incidant, they shut it off for over due bill of 8.00 dollars. This was not due till the next month. They claimed a computor error shut us off and shouldn't have happened . At this time I terminated the service, know Allied systems a collection agency is pestering me. To bad their isnt some way other then warning our freinds by e-mail. Just tellem to beware of direct tv contracts and why, ask them to froward it to their frinds and so on.

Ron Coon

SIX months ago I made a direct tv payment for a friend with my checking account. I don't even have an account with them, and I NEVER have.
I find a charge for $51.90 pending on my account on April 18. A real pity, that money was for my daughter's birthday gift. She didn't get much for her birthday because of direct tv. I hope they feel proud robbing little girl's of their birthdays. I called the bank and called direct tv who said to fax over a copy of my statement showing the charge and they apologized for the confusion. I put money in my account yesterday to pay my bills, which will now probably get shut off, because this morning when I looked I saw that they are once AGAIN trying to take out $166.00. This is such ###. I don't have an account with these tools and they're raping me anyway. I want to sue.

It probably would not have mattered when you signed up for the rebate you would not have gotten it. I have read where many others have said the same thing.They tried to sign up immediately for the rebate online and was denied for one reason or the other. This is just a scam to lure people into taking their service for 2 years. Most people are not told they are under contract for 2 years it is in such fine print somewhere on the workorder or if they order by phone they are not told at all and are expected to go to their website and read all the fine print. Also they do not tell customers that any upgrade or replacement of their nonworking equipment will extend their contract for another 2 years. and too they don't mention the fact that they will automatically charge your bank or credit card (whichever they have on file)an early cancellation fee($20 for every month left on cantract) if you decide to cancel their service before the 2 years are up.Please don't make the mistake of believing anything their csr's have to say.They will tell you what you want to hear and do the opposite.Yep, this is the most predatory company you will ever deal with! Read some of the other horror stories and you will see what I mean.

We've been customers with Direct Tv for several years. The first 24 months were ok, then they kept screwing up our bills etc. so we canceled our services. A few months later they agreed to wave all fees, give us service with no contract, and extra channels at no cost. They even sent new boxes. I didn't care for this and asked about contracts & stuff. They told us no contracts. Later
we were being charged for HD services. We didn't want it. Last fall they called with another deal. No contract but we were being charged again for HD. 6 months later and a few other problems later. I've had enough! Come to find out with the new boxes, that we argued over, we are told we are on contract and have to pay for early cancellation. Each time there is a problem it takes
at least 4-6 calls to get the problem straightened out. Most of the time the people are rude or really don't want to listen to you!

I have had direct tv for not even a week and have had the worst customer service i have ever dealt with. I have been hung up on more than ten times, i have been called names, i have held for longer than an hour at one time. My problem started on friday and still has not got resolved. I have written down numbers names and badge numbers and will take this further. as far as this hotline it *** and i quarantee that the vp of this website doesnt even read this stuff. my goal is for people that doesnt have direct tv to read these complaints and second guess on hooking up their cable service with direct tv. every customer service agent i have talked to has only said "im sorry for the inconvience" like its a recording. these people are trained to treat the customers like crap and they do not care about there customers. so my goal is to be word of mouth and DO NOT SIGN UP WITH DIRECT TV. The worst customer service i have ever dealt with in my life!

Do you still have directv? Whats the problem you are having with your receivers?

I recently moved, and wanted to take Direct TV with me. Believe it or not, but I was very happy with their services. But I sold my house, and moved to a different area, and am renting a townhouse for the time being. The area is tree-covered and sits very low in a valley. The owner will not allow me to have a Direct TV dish put on his building, and has told me that he tried several times in the past to use their services, but has very poor reception because of the location.

As requested over the phone, I sent in all the details by letter to the customer service people, and they refused to waive my cancellation fees. They sent me a letter saying 'the fees were valid, and would not be waived'. What a joke! I tried everything in my power to keep using their services, and this is the way they treat one of the few happy customers they have. F--- Direct TV. I'm not paying the cancellation fee. And I will forever bad-mouth the company and its
management for having such poor customer relation skills. I thought the idea was to have happy customers, to help solve problems in a timely fashion, but apparantly its just about the money. What a shame that during this difficult economic time for everyone, that a major company wants to put the screws to people even more. Great way to run a company. Very impressive indeed.

Will not listen to my concerns, will not read all of my emails then send a generic response, send out techs. that know less about the system than I do. And can never speak to the same person twice so the whole issue has to be re-explained from the start!

I was going to get dish network but I got tired of dealing with them and so was the dish retailer company that I am dealing with close by to me. So instead we went for direct Tv. I was told that I need to pay a $ 200 deposit and he ran my card and then it only took out about $ 27 to verify my address and who I am. But they never took out the $ 200. Our retailer said they would take the $ 200 out during the time of installation. I thought that is supposed to be taken out at the time you setup the account appon checkout online. After talking to him on the phone I went online with the account number to setup the account online and it never said $ 200 under every thing that is due it shows the amount due is $ 0 and it says on top Unscheduled - Call [protected] to schedule I called to set up an installation date and time and they wont let me do it because I went through a retailer and only them can setup the installation date and time I told the rep. I want to pay the $ 200 deposit now and she told me they cant and I told her that the retailer told me they will take the $ 200 appon installation when setting up the receivers. The rep told me I would call the retailer back to double check on that one. So that $ 200 deposit was supposed to be taken out at the time you click on checkout. So why tell me that I cant pay that until the time we setup the boxes. I live in apartment complex Where I need a tripod to put the dish onto. The retailer told me that would cost $ 25 and I was like excuse me I can go to home depot and get a 5 FT. mass for $ 5 so why $ 25 now the $ 25 I would need to pay the installer now that would make since but the $ 200 should have been taken out appon online checkout as the same as on the phone.

Direct TV came for a service call and the tech stated that the problem was clearly not our fault, but, in fact, the fault of a previous tech that was sent out for a neighbor. Regardless, Direct TV still billed us $120. After three or four phone calls, they still refuse to remove the charge. The last rep stated "I'm sorry that the problem was not your fault, but you still have to pay the service charge." When I called prior to the service call, they told me that the tech would determine if we were to be charged or not. Now they say that the tech should not have told us that it wasn't our fault. Wasn't HE the one that was there and saw the problem? We asked that they please talk to the tech and they said they are not able to do that. PLEASE! We have been long time customers of Direct TV at another business we own and was getting ready to add Direct TV at our home, . NOT NOW! Obviously, it's worth it to lose three accounts for $120 that we don't owe to begin with!

Direct Tv is the worst company I ever came across. They have absolutely no loyalty, and their employees are nothing but thieves and liars. They have stolen almost $1, 000 out of my checking account. I had made a over the phone payment for $129, and after that, I started noticing that they were taking out payments of $329 three times and using the name "Maria Garcia". Direct Tv claimed that there's no way they can find out who did it or what happened and when i asked for fraud departmen information, they swore up and down they didn't have one. When I would ask to speak to a manager, either I got hung up on, or I was put on hold and the same person came on trying to change their voice claiming they were the manager. Pretty pathetic! I have filed a complaint with the Better Business Bureau and one with the Attorney General.
After numerous phone calls I finally sent a notarized affidavid along with all my evidence to their fraud department, and after speaking to a detective and a lawyer, I was advised to file a lawsuit if nothing came out of my complaint.

I love Direct tv is the best cable company, and i had all the companies you can imagine i even convince my husband to switched to direct tv from his previous company until now that i called yesterday to ask a question and i got the worst customer service he had an attitude and when i wanted to speak to someone else he didn't let me and said i cant and that he already told me what i needed to know. just how they say that "this conversation is going to be recorder" i hope they did cause i did so that direct tv knows what type of people works for them.

Company set up last October, lost signal two days ago, was told loss is due to leaves on tres, notifiied company was told service contract was 90 days, now a $59.00 service charge applies. Is it not their obligation to insure service? Is ther any place to file complaints? Thanks Tom

Direct TV is just a huge scam. They recently STOLE over 1000 dollars out of our account with out authorization or so much as a letter to inform us.
For charges that were not even legitimate. Ive called and spoken to numerous people at Direct TV none of whom were helpful. They blew me off and said there was nothing i could do they did not have to return the money. However i know thats ridiculous.
I am now in the process of hiring an attorney. I would like to make this a class action suite in the hopes that everyone who they have scammed and stolen from get justice for it and compensation! They think b.c. they are a large company they can get away with taking advantage of people. I think not. If anyone in california or anywhere for that matter would like to join this lawsuite lets make it happen and show them they cannot just steal from people and go with out legal consequences.

For anyone who was even considering switching to Direct TV. DO NOT!
They will SCAM you. They will STEAL from you. And they will LIE to you.

Pardon the spelling in the above comment ***Lawsuit***

I made a payment through my bank to direct tv for 92.97. yes they said our service would be shut off unless they recieved the money by the 7th. we woke up on the 7th and our service was shut off. I looked at my bank account and they sent the money to them and the money was taken out of my account. The say they can't turn our service back on because it was not posted my account. I told them that the bank sent it to them and it as posted to my account as taken out. Now they are saying i have to pay another 92.97 to get it turned back on. I called the bank and told them that dirct tv is saying they dind't recieve it. the bank was surprised. they told me to ask for a fax number and they would fax them a proof of payment. I called them and they would not give it to me. all i got was i had to pay them more money to get it turned back on. because the payment that have didn't et posted to my account. it wasn't even the 7th went the bank sent it it was the 6th. and it is posted to my account. just like i had sent them a payment any other way. it was recieved by them and it is being taken out of my checking account. but direct tv said it was not posted to my account.

We have a big problem. Today our neighbor in the town house beside us had direct tv installed and the installer drilled holes and attatched thw wiring on OUR townhouse and put the dish on OUR fence. I called the customer service number only to see if it can be removed from our siding and they said they can't do anything about it and that they can't contact the installation location that did it and that it is up to our neighbor to call direct tv and ask them to remove it. Is this company for real? I've taken pictures and contacting a consumer lawyer in our area tomorrow. Customer service was terrible. They could have cared less that they drilled holes in the wrong house. Amazing.

i really dont think early disconnect charges should be made.if company keeps telling customers they will have local channels, and then dont deliver them..

should not advertise local channel, in thier advertisements marked with a small mark then you have to read the small print.give you only 30days to cance lsystem and still waited for local channels.service men keep telling you in the spring you will have local channels..

It's the same thing every time I read these complaints. People hear what they want to hear. I worked for the Protection Plan Department for Directv for awhile and I can tell you right now that more than half of you people are full of it. Most of the time when a customer called our department with technical issues or any sort of problem they just wanted a replacement. They didn't want to trouble shoot. Or they just wanted this or that. They'd try and rush through the call while making dinner or driving or even using the bathroom. Here's what more than likely happened. You called and tried to rush through the process or got distracted and didn't hear the agent tell you exactly what you needed to hear. OR you got your paperwork and didn't READ THE FREAKING BILL. It's not rocket science. and I know very well some agents are to blame for things but I'm absolutely SURE most of you have no one to blame but yourselves.

direct tv wants to add 2 more years 2 my contract just because i add another box there crazy and when i told them i didnt know this upon them giving me this box they want to charge me a additional 20.00 for every month of that 2yr contract that's crazy.