DirecTV
Reviews and Complaints

My Account #[protected]
I'm highly frustrated! In August 2018 I called to ask about a $50 charge on my bill. After the representative explained the charge I called back on the day my bill was due and paid the bill through the automated service. The automated system stated my bill was $50 less. I went ahead paid the bill thinking maybe the $50 was mistake. I received a bill in September with the $50 charge added. I called and spoke with the supervisor in Billing. He stated it was taking off the bill and added to the next month bill. I did not authorized for the payment to move to the next month bill. I stated since I did not authorized that I should not have to pay for the company mistakes. He sent my complaint to escalation. (That was the beginning of September.) I waited almost two weeks before calling back. When I called I was told that I would be contacted by the beginning of the following week and that I should wait to pay the bill. I called again (now its the first week in October) because I received a bill that says I owe double my normal bill. The representative told me that they added September & October together and I have to pay it by October 5th but my bill is due on the 13th of every month. I asked to have my services discontinued due to the run around and still not having to speak to escalation. I was transferred to someone else and he stated that the reason escalation have not called because the wrong escalation was sent. He stated that I would receive a call that day. That was last week. I called them today (October 8, 2018) stated that if my bill was not waived for the month of September or the service need to end. The rep stated because its an ultimatum she will have to disconnect the service and she would immediately send a disconnect email. That was hours ago and yet to receive that email. I have been with them since 6yrs and never had an issue until now. I worked in customer service for the past twelve years and I have never demonstrated nor received poor service like this.

Direct TV is a joke! My 91 yr old father had his payments done autopay with his credit card. When he had to leave his home and move in with my sister, we cancelled his direct tv. They still continue to deduct the amount off his credit card. When I contacted the credit card to file a dispute and not allow the charge to go through, they started charging it under AT&T $.01 cheaper to get the charge through. The day my dad moved out, my sister took the boxes and remotes to our UPS store where she received an AT&T equipment return receipt, where they packaged up the boxes and sent them back. Now, not only is Direct TV saying they never received the box and remotes back but they want to charge my 91 yr old dad $150.00 for the "missing" box. To add to that, since I disputed the bill from his credit card last month, they are double charging me and have added on a $4.25 late fee! Consumers BE AWARE! I wouldn't use Direct TV or AT&T if they were the last company around. If you want any other details on this, I am happy to furnish you with the dates, copies, you name it!

upon signing up with ATT we were offered the direct tv package and we were filled with nothing but straight lies!
we hesitated this transaction initially because of the poor quality of reception when the wind blows.
in speaking with the installer prior to mounting the dish he assured us that the service will not be interrupted due to inclement weather and that was a straight lie!
living in fForida we rely on television to keep us informed during hurricanes and tornadoes, etc:

The slightest wind knocks out the service which is not surprising because although we have had past experiences of this nature but were assured at the ATT store by the manager as well as the tech doing the install that these bugs have been addressed and will not occur. AGAIN LIES!

WE will not renew and have informed anyone we talk to not to even start service with this company .

until our contract ends we shall continue to watch over 200 channels of some of the best infomercials on the market .

bottom line this is probably our worst purchase ever.

SHELLEY WALLS AND CHARLES WALLS

SARASOTA

set up at BRADENTON FL ATT

I had Direct TV installed and dropped my carrier Spectrum TV except for wi-fi and phone. I was told i would receive a Visa credit card w/$200 balance within 3-4 weeks of service installment. It has been 6 weeks and I haven't received it. I called today and they said it would be " 3 WEEKS" before I receive it. Promises made and not delivered! I love the rates offered by Direct TV but their honesty is less than expected.

I have been with Directv for over 25 years. I just moved to new house had my service moved and installed at my new house on September 24th. I already had internet from another provider. when the tech left my internet no longer worked my new Genie HD DVR would not record anything and the 2 extra boxes I had requested to be installed in other rooms were cancelled off my order for some reason. when I called on Monday October 1st to get my internet fixed I spent over 4 hours on the phone on hold and with 15 different people with most of them being from India who I couldn't understand and they kept transferring me to the wrong departments or to more people who could not help me. for a giant multinational company such as ATT/ Directv to have such a crappy customer service is unconscionable. I can see why they have such a low rating. I am to the point of taking the equipment out and cancelling my services just on those grounds. My frustration level has sent me to the point of getting a lawyer to sue Directv for breach of contract and bad faith dealings. If this company can not pull it's head out of it's proverbial [censored] and get it's [censored] together and start taking care of its customers. they leave me no choice. for years I had some of the best service with directv but since their buy out and association with ATT, customer service has become nonexistent. I feel almost abused and taken advantage of. they demand payment from me for service and then provide no after customer service for problems. go anywhere else don't get Directv or ATT for any services it will be the biggest nightmare.

I spoke to Chadele on 10/01/2018 ID#302501 regarding my act, after 3 other reps who I couldn't speak with because of the language barrier. I needed to address that my bill had some outrageous charges on it for not returning my genie boxes and early cancellation fee-when I wasn't even under a contract anymore. My act was sent to collections for $731.65(non return fee and disconnect fee etc) & my service was disconnected-my ending balance was $413.15. I had 21 days to return the equipment and I just received the email 2 days prior but yet they charged me the equipment non return fee already! Plus an early termination fee when I wasn't even under a contract anymore.
She offered to get me out of collections and discharge the owed amount of $731.65 but I needed to sign up for 12 months for $45/month and I will also receive a $300 Visa gift card in 6-8 weeks. I was satisfied at the end thinking my problems were resolved. I received emails confirming all of the changes.
I then checked my Direct TV act on 10/02/2018 and it had a balance of $501.72. I called direct tv @ 6 pm and spoke with Imani id# 117223. She informed me that the previous transactions which wrote off my $731.65 was "illegal" according to her supervisor. She then proceeded to blame me for misunderstanding rep, Chadel, and that I owe the current balance. She was at the point of screaming and hugging and even at times chuckled at my comments. I then asked for her ID # and name and also her supervisor name. She hesitated over and over and finally provided me with her ID # quickly and with an attitude. She would not provide me with her supervisor name until I mentioned I will report her to BBB for bad service. She then tells me that her supervisor, Kenneth, or any other supervisor or manager is no longer on the floor. So I asked her how did she come up with the word "illegal" if her supervisor is gone and that's what he instructed her to tell me? I then proceeded to cancel my service out of frustration and anger after only having it for 24 hours. She then tells me my balance is now $660! So I told her she just made my situation worse than when I called and then she puts me on hold again and she tells me that she now can't tell me the amount on my final bill. I told her I will call back when a supervisor is on duty and she didn't want to tell me when that would be. I proceeded to cancel with the deactivation of my service until I speak with someone who knows customer care-IE: a supervisor or manager. I cannot even comprehend I disappointed I am with Direct TV and their customer service. I will cancel my service with Direct TV once my problems are resolved and I will never recommend them to ANYBODY!

Account Number [protected]

Direct TV

I make a complaint with my account. 3 months from June 10 is until September 10. Why are you telling people. My account from August 11 to September 11 and pay for HBO and Cineman from 11 August. Why. Three months pass September 10. I called 2 times and I said I want to pay $ 35 plus tax. I was looking for a cheap TV. I am a older woman and I have only social security. If you take me for HBO and Cinemam $ 52.19 for cheating me, I will cancel the contract.Why are you cheating people J.K
Spring Hill 10/01/2018

I'm having my Directv account closed on the 6th of Oct for being untruthful when they talked me into staying after 15 years with you.
They said if I stayed my programming would not change but it did and I lost several channels. When I called customer service said I never had those channels and when I said that LMN was the only channel my wife watched they said she must be mistaken we never had it, I asked how it was possible I have several LMN shows recorded they said no idea but we never had those channels. So is this the way you train your people?

Tom Ayers
[protected]
822 S. Terri Ann Dr.
West Covina, CA

I have disconnect from direct as of 08/29/2018. MY final bill showed I had 104.02 credit. I received this on 08/30/2018 Yesterday I received a credit card for 46.05 09/28/2018. Why did I not get the full amount. AT&T have great products and the worst customer service in the world. I did call with much frustion and could not get a answer as usual. I have all my ups numbers where I sent all back ups ref #c3152p20180716135006 and c3152p20180706115012 I really feel that you are stealing from me I do not have the patience to call again. but I would like to get this sick feeling I have for your company to go away [protected] [protected]@hotmail.com

My name is Regina Nelson. Im fiking a complaint against Directv. I have been a loyal customer for 2 years . I wanted to order a NFL game( [protected]@Titans) on Sunday, Sep. 30 2018 and I was told that I couldn't until i paid the current balance due! That is absurd! I hope they're happy because I seeking services from another cable provider! They're about to lose a loyal customer!

I am deeply dismayed by the abrupt cancellation of my favorite program/channels. We are a soccer family and would rather watch soccer over any other sport. As a result we are looking into switching to those carriers that carry Bein. I have been a loyal, long-term, over 10 years), customer of Directv. I am certain Directv has enough money that they could negotiate with Bein or cancel some other channel.

I have not had servixe since day 1 of installation the install was done wrong a d I have not had servixe I made several apts for tech to come out took off work 4 different times and a tech never showed up until after the allotted time t which time I was gone, finally I had a tech to come and reinstall the cable properly and received service for 4 days and they cut my services off due to a past due bill of which i was told i wasn't responsible for paying because i had not received any servixe the tech notated my account stating i had no servixe because of the bad install also the cable was installed across the floor in hall way and my wife tripped over the wire and fell down 13 steps breaking 2 ribs and her foot cost me 12k in hospital Bill's I'm asking that the credit restriction be removed and my bill broke credited because I have proper notification that I had no servixe at time of the. Bill a d I want my servixes restored . If not then I plan on seeking a civil law suit .

I signed up for a bundle deal of cable and internet for $55. I still have the flyer I received in the mail. When I signed up I ask multiple times what my bill would be and they said around $63 after taxes. I asked a couple of times because I just got ripped off by another cable company doing the same thing. I signed up and it said it will take a few months to show up on my bill. My bill never changed. Called back and asked them why am I not paying around $60 and paying $100 instead. They said oh you couldn't get that deal because it is not in your area. I want to cancel my cable because they lied about a price I thought I would be paying. Now they want me to pay over $200 to cancel. Why said I pay that extra money when I never recieved the correct bill in which I signed up for. I called multiple times and they never have any records of me calling and they keep telling me on the phone to go to the store and then the store says to go on-line. Why should I be penalized for something in which I thought I was signing up for but never received?

I just want to cry 😢 I was offered $40 for 24 months with no changes for sure, I ask him like a thousand times and after a month I received a bill of $$100 I wanted to cancel and they said that I had to read the agreement and never changed the price, they want to charge $$$450 to cancel. THEY ARE THIEFS they don't care about what you, they just want your money before the contract is over they offer everything and after you sing it they Screw you

My father had a guy knock on his door to sell him DirectTV he was asked about certain channels and was told they would be there (they were NOT) on that package.
They came to install and actually unplugged the land line phones (these are elderly and disabled people) he installed the one TV never installed the second TV. We added me to their account at the time due to me taking care of their business.
After just a few days still not completely installed we decided to remove it they said since he was lied to from the beginning there would be no early termination fee, and they would refund the other amounts. All we had to do was return hardware which was done. Bill started at 55.53 then 474.32 and now 669.19 for something that is not even there.
Now they are sending a bill for early termination, still billing for monthly use and to show how well they do paperwork, they will not talk to me because I am not on the account ( I am the one they have been talking to from the beginning even the day the sells man walked in the door.) But now all the sudden I am not there, they say they need to talk to him. Since they are so good at taking care of business I am hoping someone sees this that has a say and can understand because I do not plan to repeat myself. If you send him another bill or contact him in any way I will file on you for harassing an elderly man with a heart condition, as well as other medical problems. The person you could deal with is me and you say you can't so I guess we are done. I will advertise for you at every corner, you use to be better than this I used your service for a long time. Shame on you for conducting business this way.

I received my new box. Returned the old one via UPS with the label provided from directv. Well it's been several months & directv is charging me because the box was lost. I have my shipping receipt & I've talked to at least 7 different agents with no help from any of them... They take notes posted to my account but every month it's still the same... They even ask me to track the package down for them like I work for DirecTV... But from what I got is UPS sent it through USPS than USPS sent it through FedEx and now it's gone... I don't know why UPS will give it to anybody else but they did.

I am writing this complaint, regarding the telephone call my wife and I made to Direct TV on 9/24/18, for TV and internet service's. After the sales pitch and the promotion offers for new customers, we decided to purchase Direct TV's services. My wife gave the required credit card information, for the $1 deposit. She gave her Social Security number for the credit check and then she was told to call Spectrum for the internet service. After calling Spectrum, they informed us that they do not service our area. My wife called back Direct TV and spoke to a new customer rep, who informed her that she would check out Hughes Net. She told my wife that our area was "spotty" and that there were only three more spots left in our area for Hughes to consider it full capacity. She also informed my wife that there would be a $99 installation fee, and the 1st months bill. This was not an option that we wanted, so we decided to cancel all services, and stay with your competitor. The customer service rep informed my wife that she would have to contact a different department, and patched her through to someone else. She told my wife that her computer stopped working and therefore could not the process. She told my wife to hang up and call back, because she was unable to patch her through. My wife called back and told a different customer rep to cancel our installation, but asked her several questions as to why?
After explaining everything again, he didn't understand why the internet service would not work. After telling him what Spectrum and the "spotty connections with Hughes, he kept trying to say that it would work. My wife told him several times to cancel, but, he kept pressing and pressing. He kept talking about Direct TV's service and tried to persuade my wife into reconsidering. My wife told him over and over that she wanted to cancel, but twenty minutes went by. My wife asked him if the installation was canceled, and not one time did he acknowledge in twenty minutes if the service was canceled. I told my wife to hand over the phone where I asked him to cancel the service. He continued right where he left off from my wife, and continued his sales pitch. The more he said the more it frustrated me. I asked him over and over if the service was canceled but he kept going to the point where I felt crossed over into becoming harassment. I asked to speak with his manager, but kept flapping. I asked about my $1 being refunded and he told me that it would be in 3-5 to 19 days. I asked again for his manager, and he then mentioned "internet is via satellite by AT&T", this was the third internet provider that was mentioned to us by multiple people. Not knowing what to believe I asked again for his manager, and it finally got quiet, I could hear him in the background speaking to someone explaining our situation. A different man then introduced himself as a supervisor, I then told him what was happening and how frustrated I was with the previous customer rep. He then went into his sales pitch and started doing exactly the same thing that the other guy was doing. I asked if they were located in the U.S., and he said they were offshore. However, it was obvious when I first started the conversation (30 minutes ago). I hung up with no resolve and called Direct TV once again. I spoke with a different person and told the story once again, they were surprised when I told them that the other two guys told me that it could be up to nineteen days before my $1 would be refunded, they told me that "I never heard that before". More importantly, I was finally told my installation was canceled. Direct TV wasted more than three hours of our time, and stressed us out over their incompetence, lack of knowledge, slowness, and harassment from customer service located somewhere offshore in a foreign land. I heard numerous people from customer service talk about how good your TV and internet service is, but the quality of people in customer service that we spoke with is as bad as it gets.

There is nothing to resolve, I will never call Direct TV again…..

I have been trying since August 9th of 2018 to get my DirecTV AT&T services installed to say it has been a nightmare is an understatement. I ordered service August 9th my original schedule date for service was August 24th that appointment was missed with no phone call from a technician. Rescheduled for the following Friday the 25th again. No technician showed no phone call. Spent three plus hours on the phone speaking to multiple Representatives whom I could barely understand. After that pointment was Miss they scheduled me for the last Saturday of the month which would have been like the 28th a Saturday again no technician called or showed up to do the installation. I've been escalated three times in a month I was also rescheduled for September the 15th and I bet you can't guess what happened again no show no call. Spoke to a Jason in the accounts Department who stated there was an issue with my ID so I had to spend another hour and a half on the phone to cancel the service and reset it up again period was scheduled for September 24th this would make not only a one month since the August 9th date but a month exactly to the original installation date. An hour after my scheduled time I got a phone call from the dispatch. Home informs me that the technician will not be able to make the appointment. Again was rescheduled and promise to speak to a manager while holding I was disconnected I spent numerous of hours on the phone trying to get the issue resolved all I'm wanting is TV cable services. If I could use another provider God knows I would but unfortunately the area of mine in there the only ones that are supposed to be in my area this experience of customer service is horrendous. I can't even imagine or fathom why this company is still operating. I just don't understand what the issue is about meeting appointments and in sticking with them I've missed I don't know how many days of work trying to get this issue resolved with no resolution today is September 24th Monday and I'm literally exhausted. I'm just sitting here wondering what's my next move seriously debating on moving out of the area just so I can get decent cable services and I don't have to use DirecTV AT&T services. I really think this company should reevaluate their third-party technicians because the fact that you don't have technicians in the area missing appointments having a customer Wait Almost 2 months for cable TV service is Unthinkable and unheard of I really have never experienced this with any other company and I've used Suddenlink in the past and again the only reason I can't use them is because of the area I'm in just thought you should know mr. CEO the type of service your customers receive.

My name is Mercedes Petty. I live in New Castle, Delaware 19720. My credit card has been charged several times for services. I do not have Direct TV services. Someone is committing fraud and charging my Bank of America card. I tried to call but never could get a representative. Please call me at [protected]. I am calling my credit card company again today to resolve this issue. I have cancelled my credit card twice. Please handle this matter. Thank you, Mercedes Petty

I am writing this after spending 3 hours on the phone. It has been a very stressful time dealing with ATT/Direct TV customer service and installation tech groups. This is absolutely the customer service and can be compared to a nightmare. The Tech did not show up for scheduled installation.( Waited 14 days) . Installation time was 12PM to 4PM. Tech did not call, to tell us he was not coming. Called the Center, was told it shows he is on the way. Later was told he was not on the way he was not coming because previous installation took longer than was expecting. We needed to reschedule told to call Customer Service. Waited on hold 56 minutes spoke with Clark employee # 148786, told we had to reschedule, put on hold 40 minutes, transferred to Mark employee # 111454, told we had to rescheduled and wait another 10 days. Asked to speak with manager was told he is going to say the same thing. He also did not care if we used Direct TV or not. Spoke Diane # D5665N Said he did not have any other option. My question is how this company stays in business. Bye ATT/Direct TV. I tell everyone what you offer for service.