DirecTV
Reviews and Complaints

I pay a lot of money to have Direct TV and I am unable to get NBC now for over a month. I now missing every single Notre Dame game shown on NBC because you people won't deal with NBC. In the past, I keep DTV, for several reasons, 1 NFL Sunday Ticket and 2 the reception I get, but I'm VERY tired of not being able to get not only shows I enjoy but I am literally missing ALL my Irish games because you won't deal with them. I don't care what you have to do but get NBC back on DTV or I will cancel my service!

I have been a loyal customer since 2006 and they dot care im on social security. well in april 2017 I came across financial situation and final bill was 350.00 which I dot undersand why they let it get that much before they permatley disconnect you. bu tit took me about a year to pay it back and got it reinstated. in may of this year I was told first 2 months were free ad was given a 300.00 visa credit card for just being a good customer and coming back. which I got and was nice I got to pay off some bills and stuff. ad in june and july I got a bill said nothing due at end of july got bill for the ormal of 110.00 which I paid. then I jue got bill for ormal but couldn't make it and was temporarily suspend on sept 4th which was ok for me, I get my social security check on the 3rd wedn which was the 19th so for two weeks was fine for me and figured I pay the bill 100.00 and 15.00 in a late fee and maybe 15.00 for a week of service cause I know in a week I will get rebilled. so I figured 140.00 is what I owed. when I called they told me the past due was 170.00 which I could not understand and told me the total was 350.00 which to me sounds like they are just know billing me for those two months that I got a zero bill and told me was free. if I would have known that I wouldn't have spent the 300 gift card and saved it but it would not have mattered cause it said it expired in august. so know its going to take me 4 months to get it back on plus another month to save for a reconnect fee. to me they are nothing but a fraud and rip. I don't know how they have the conscious to do this to people. if I could give them a zero star rating I would, and yet you cant file a complaint online and cannot get anywhere with customer service sent many letters no result.

My DirecTV service went down six days ago. I diagnosed the problem to the "SWiM" box. I then called for a technician to come out with the part to replace the "SWiM" box. The earliest appointment was three days from when I made the call. The time agreed upon was for between 8:00 AM and 12:00 PM. No one showed up all day. No one called. I wasted the entire day in the house, moved scheduled appointments and other commitments to accommodate the service tech. I called DirecTV customer service and they said that I had to make a new appointment since no one showed up. Now going on day 7 without TV service and I have to again reschedule clients and appointments. NOT acceptable! The contractors you've hired to provide your customers with repairs are not meeting their obligations and commitments to DirecTV. I already diagnosed the problem and asked that the tech be forwarded the information so he would have the part on the truck when he finally does arrive, but DirecTV customer service said they can't do it, they can only make the appointment. I will be cancelling my DirecTV service after 19 years because of this crap! There are plenty of alternatives to DirecTV and it appears that AT&T and DirecTV doesn't care about the customer after the phone call ends. Very poor customer service. J.K.

I had called Direct TH's customer service dept. on August 10, approximately, yo order a new mini Genie for my upstairs bonus room. I asked the representative several times if there was going to be a charge for the acquisition of the new box, and was there any installation fee. I was told repeatedly that there was no charge for the new cable box nor for the installation. On my last bill, however, there was, in fact a $99 charge for the new box and another $99 charge for the installation. I immediately called customer service to discuss the charges. After talking to a representative, any getting no where, I asked to speak to a manger. I was hoping that the manager would work with me on the miscommunication problem. He did nothing for me but quote to me Direct TV 's policy about the charges. His name was Jeff. He told me he had researched the notes made on my account, and that there was no notation that I had even called in to order the new box! So. I asked him if there was no location of me calling to order the new mini Genie for my house, how could he explain that I had the new box in my home? He was NO HELP, and just kept quoting to me Direct TV's policy. I became so frustrated, that I told him I would handle my situation else where with someone else. I have since purchased a tape recorder to have on record any and all conversations I will have with their customer service department for proof of what is said.
Also, I have had bad reception on two of the three TVs I have Genies connected to. After two previous attempts of having technitions out, and after numerous phone calls to this company's customer service dept. I finally had a tech come out for the third time. At last, I got lucky and a technician who really knew what he was doing. He couldn't understand why the original tech who had installed my original equipment, installed outdated equipment. He installed newer equipment, and now my TV reception is fine. It amazes me that a company like Direct TV would not train their employees any better than this company does. From their customer service department with their poor problem skills, their managers not caring about their customers, to their technicians having so little knowledge on the equipment they are installing and maintaining. This is truly a sad testimony for Direct TV, and I will be sure to tell anyone that I know that Comcast may be more expense, but the quality of their products and their customer service is far superior to Direct TVs.
Suggestion: 1.) Stop sending jobs overseas because it is extremely hard to understand the people who handle your problems with customers. 2.) Train your employees better!

I AM VERY DISSAPOINTED IN THE DIRECT TV SERVICE THAT I HAVE RECIEVED. To start with I was never sent any of my information as far as an account number, following behind this i was set a appointment date set between 12-4, no one showed up, nor. Did they call me to let me no they had unscheduled me, I spoke with a representative who told me I was be put as priority and would be reschule for the following being of next week. Next week comes and my new time frame is 8-12 and again no one comes out, I receive a phone call around 2pm stating that they received a phone call from there supervisor to come out and help me and he did not show up until 5pm, and still nothing was done. This was the most unprofessional thing I could have witnessed. I WILL NEVER deal with this company again, I really hope someone gets on top of these no shows and careless technicians

I called to set up a extension to pay a past due balance for Friday 9/14 so my services would not be intrupted they said they could only push it out to 9/13 but but that would be fine I'd only have to pay them the past due amount that they said was due and everything would be I made the payment like I had said everything was good it was pulled from my bank account and got the confirmation email for the payment then Saturday night between 9 & 10 my services was shut off when I call to find out whats going on it takes 20 mins for them to find the payment in their system and they tell me they don't know what happened and got the run around and finally got told the new bill was generated after I made the payment and being shut off due to unpaid balance because the new bill that as of today Sunday 9/16 has not even been mailed because the mail does not run on Sunday. So in order to get my services restored they said I have to pay a bill I won't even see till the end of the week.

I bought the Canelo/GGG fight. Directv arranged to record it. It recorded over last years Canelo/GGG fight, which was in save mode. How can that happen?

Directv has essentially erased my property with their faulty recording capabilities. Had I known this might happen, I would have pressed the "record" button myself. The value of the 2017 fight was $80 and I was keeping it for a reason!

Directv must either return the lost fight from 2017 or, if unable, make it up to me in some fashion to show good faith. Perhaps free Sunday Ticket might take some of the sting from this irresponsible action. It is becoming easier to see why Directv gets such low reviews, even though your commercials make you out to be the god of television transmission. Do the right thing for a change and give a crap about your customer base.

I know this complaint will be ignored and nothing will change, but I'm complaining and concerned about your agent that tricked me into switching from U-Verse to Direct TV and did not mentioned anything about a 2 year contract. When I sold my house and relocated back to the Dallas area, I discovered that I was being changed an early cancellation fee which I knew nothing about. This practice show poor ethics and unlawful business acts. Again, I know this will be thrown to the side because you already have my money (as well as other). I will never do business with AT&T as long as there's better and honest competition.

This company does not care about anyone, they will dick you around literally for weeks. They schedule appointments and never show up and never call - they claim they can't get in touch with their technicians - liars ! They claim they have run out of equipment - liars! I pay a lot of money to Comcast but now I can see why- if this is their competition then they have none.

I have never been jerked around by a company like this - ever !

Keep your sanity and do NOT get direct TV - they are a bunch of liars and cheats !

Hello my name is Fernando Alvarado I have called 3 times even spoken to a supervisor and they just keep saying they will call us back for our installation it's been since August 31st. No-one has ever called us back we called the installer too he just said the office has to call you with a new appointment we called office they say the installer has to call for a new appointment cause they were supposed to install it August 31st at 12 pm and they called saying their truck didn't get the equipment in so we asked when they will and all he said was we will call you. No-one has ever called ever . We call and we just get the run around. I guess we will have to go back to dish this is so frustrating if you all didn't want new customers all you have to do is say so it's ok we will just not waist our time. Our account # is [protected] supervisor Warren we even spoke to said he escalated the case and it's been escalated twice and still no call back at all. All we want to know is are we gonna get the install and if yes then when. If not why and we will just go to dish thanks

Why have you stopped ordering pay per view from the remote? We will not use the service any longer, it took over 30 mins. to call & try to watch a movie yesterday, we gave up after getting someone we couldn't understand, then people who couldn't make it happen on && on. We will be dropping your service when contract is up after many yrs. over this. I pay for my wi-fi & will never let anyone use it for anything. Why are "communication" companies the hardest corporate entity to communicate with? Your claims about reception in foul weather are totally false, the new weather channel provided sucks big time & your package options are horrendous. How about a package for thinking people?

signed up for at&t / directv satalite on 8/16/18, was to get entertainment package with 1 year NFL network, and a $100.00 gift card 7/10 days after installed. Have No NFL network, No gift card, called 9/5/18 got the shuffle from 1 to another to another for over an hour to be told NFL network would be on and we would get 3 months free movie channel for the inconvenience and they would have to get back with me on the gift card. 24 Hours later still no NFL, called and got the same run around to be told they will call in 1 - 2 days with a decision on if they will get us the NFL Network with No answer why I haven't received gift card!

Acct number: [protected]

I called direct TV on Aug 26th to setup a new order, and the appointment for installation was set for today September 4th between 12-4pm. No one showed up for the appointment or was I called regarding my appointment. So I contacted direct TV, spoken with 4 reps between the hours of 4pm to about 8:30pm which of course the last rep transferred me back to the automated machine instead of a supervisor and the funny thing is that he wasn't the worst rep among the four I spoke with. The third rep was definitely the worst of all, and no one wants to slow down to actually tell you what their names are, but oh no they insist on yours. Where is the human decency in customer service, a company that I am paying for a service failed to provide the service, don't call you when they can't make it to scheduled appointment and when you called to check on the status people talk to you like you are a bother and others simply hang up on you, wow! I am a mom who works full time and go to school as well, and on my off day for me to run errands and go to appointment and stuff, instead I was home using my time unproductive waiting for an appointment that didn't happened and wasted previous time. And up to now no call from direct TV. What a shame and an awful way to treat your customers. I am extremely frustrated and sad.

I called Directv to ask why the Red Sox vs Braves was blacked out on NESN I explained to him that I purchased the MLB package and am unable to find the game. He told me that the game was on FSSE Chanel 649, and if I wanted to watch it, I would have to pay an extra $14.00 a month.
I mentioned again that I paid for MLB package. He told me that Chanel 649 is not part of the package and if I want to watch the game I have to pay for this channel.
Looks like I'm not watching the SOX for the next 2 games.
Pretty bad: Thanks Directv! I promise I'm getting cable

As I immediately reported to DirectTV and AT&T, our Receiver/ DVR box took on fire after hours of melting right in the bedroom where we were sound asleep in the middle of the night. Would we not have been woken from suffocating fumes of melting plastic, we could've been killed right in our sleep. It was a horrible experience.
My husband jumped out of bed first not knowing what was going on. He then discovered that the fumes were coming from the box where small flames already started showing from the side vents of the DVR. He grabbed it and burned his fingers at first, then grabbed a towel, disconnected the box and carried it into the back yard.
We couldn't stay in the house that night as the smell was unbearable, so we took our 3 dogs and went to a friend's house, leaving the windows open, needless to say we took a huge risk having left our house disarmed, with open windows and exposed to burglaries.
The smell partially went away, but it was absorbed by our mattresses and especially the carpet upstairs and never really went away completely. I shampooed the carpets several, nonetheless. The smell is still bothering us.
Apart from an enormous aggravation, a sleepless night and an inability to work for several days, we've spent thousands of dollars cleaning up the smell and replacing some costly items that absorbed the smell for good.
Direct TV picked up the burned box the next day, promising an investigation. The technician stated while examining it on the spot that the overheating control valve failed to turn it off. We also filed a claim for damages that was assigned to an outside company called Sedgwick. After months of silence, Sedgwick sent a technician to verify our claim. He had no idea about anything and what to look for. He knew nothing what it was about. He walked in, checked our TV, re-programmed it, and left. The next day, Sedgwick wrote us an email that Direct TV denies any liability in the incident. In retrospect, we now understand, that Direct TV rushed to pick up the receiver only for one reason-to eliminate the evidence. Who knows how many of those defective receivers are out and around, making it unsafe for other customers!
We are outraged by the negligence of AT&T and Direct TV with handling our warning and claim for damages and will not stop screaming about it until we get their attention. I wrote to the office of the President to no response either. What a shame!

I called about my high bill spoke with a manger Donald. He did not resolve the issue which was the NFL package I didnt not order. He told me to pay bill and hung up . The call was recorded so hope you can go back and listen. I have been with Directtv for almost 20 years but i am done! So i ended up paying a bill of over 224 dollars until i can cancel service at the end of september

Worst garbage streaming service I've ever used. Total garbage. Always sluggish and full of glitches. On top of this Att certainly could care less because its been crap since it first came out and they have not improved it one bit. Constantly have reset, jumpy, skips incredibly bad service. 100% thier problem. I stream numerous other services and have fiber optic to my house with cat 6e to computer. Junk, junk junk! Never ever pay for this garbage. Frauds!

My first mistake was allowing an agent into my home. I had service from Dish. He told me there had been complaints about Dish service constantly loosing the signal. I did have this same concern. So, second mistake I trusted him. Typically, I am very cautious about these types of things especially since there are so many companies/people taking advantage of senior citizens which I am. In any event, I was going to wait and think about it overnight but this agent had a way of pressuring you without you even realizing it. I still had 14 months with Dish which meant I had to pay and early termination fee. I was told I would get 3-$100 visa cards to take care of this. He had a technician come over that night to do the installation. He removed the dish satellite and attached the direct tv satellite to the pole. He then indicated that he had to secure the pole to my home because it was wobbly and that would cause interference with the signal. Before I knew it he was drilling holes into my home without my permission. By the time I realized what he was doing it was too late. Next, the agent in question fed my so many lies that I lost count. One of his lies was that he was going to take care of me cancelling dish and set up an installment plan for paying off early termination fees. All I had to do is let him know when I received the visa cards. He was never to be heard from again--never returned my calls or text messages. I was told by someone in customer service that he had done this before to others. Why, I ask, was he allowed to go door to door to sell direct tv? Anyway, I was never told that I had to go on line and claim the rewards. Thankfully, after calling several times, a customer service rep helped me claim all 3. I received the first two and never got the third one even though I was told it was mailed. Every time I called about it I was given a different story. Finally, someone told me I had to sent in my latest dish bill in order to receive the third one. Why, I ask, was I not told this from the beginning. This has been going on since July 17. I downloaded the bill and sent it to the email address provided me. I called this morning and was told it will go in the mail Sept. 1. In any event, I have two services I am paying for until I can cancel dish and I am now stuck for the next 2 yrs. with direct tv. The same complaint people had about dish has been happening already. I lost service when it started to rain (not a storm mind you just rain). It was out for several hours. I unfortunately will be paying for my mistake in trusting the agent and signing up with direct tv. The agent in question is Marquez Jordan. He did a real disservice for direct tv and people like me pay the price.

I still can't believe I fell for his lies and misinformation. I am on a fixed income and cannot afford to make these kinds of mistakes. I will live with regret for the next 2 yrs. since I cannot cancel service without a penalty. By the way, he also convinced me that my bill, after one year, will not go up much. That's probably a lie as well.

I would appreciate a response and some sort of compensation for what I have been through. It's been nothing short of a nightmare.

Thank you.

Linda Mauro
12208 Leslie Road
Meadville, PA 16335
[protected]
Acct. #[protected]

On 8/30/18 I discovered an email saying I was past due. My payment cleared 8/12/18. I called on chat and was told I hadn't cancelled my premium channels. I gave them the date I had. They told me they called me on that day(they did) and I said nothing about cancelling. I was at work. They offered me another"deal" I accepted. I called after work to cancel. Amazingly they don't have record of my call. So they say they will cancel the channels and my bill will return to normal in two months. I ask for what I owe saying I don't believe anything will be fixed by waiting two months. The chat is dropped. I reestablish the chat. Different person. He tells me I owe 115+ out of a bill that was 100 and of which 47 was already paid. Then the chat dropped again. My mom warned me about direct TV wish I would have listened

My name is Frederick R Miller. Acct# [protected] in the name of Angelia R Miller. On August 8th i sent you a payment thru my Wells Fargo on line account in the amount of 280.80. The account that received my payment was an old Directv acct#[protected] in the name of Frederick Miller. I have been trying to correct this problem for the last 14 days.7 phone calls and 3 promises to call me back. 2 promises to return the 280.80 to my bank account and then i pay to the right account. At 10am this morning i was told a Supervisor would call me back in two minutes it is now 12pm no call again. This has been going on since August 9th. I have been a loyal customer of Directv for over 20 years in three states. I am hoping your 24 hour promise is the truth. Because of this i am now prepared to switch to the Dish at half your price. All this because your company can not live by your CUSTOMER PROMISE page two or your bill. I have been in the retail business for over 44 years and if i handled customer service this way i would be BANKRUPT. I have 17 locations and 1700 employees. Many people will here about this.
Hoping to hear from you soon. My contact info is [protected]@gmail.com. Phone number is [protected].
Sincerely Frederick R Miller III